Page 1 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
Page 3: Table Of Contents
Contents Preface Audience Organization Related Documentation Application Gateway Overview C H A P T E R Introduction to Voice Applications Introduction to Transformed Applications Licensing Security Implementation Workflow Basic Administration C H A P T E R Using the Administration Tool Using the Serial Console Managing Licenses Generating a Secure Certificate...
Page 4 Contents Upgrading the Application Gateway Software Reinstalling the Application Gateway Software Saving and Restoring the Configuration Restarting the Application Gateway Shutting Down the Application Gateway Network Connection Configuration C H A P T E R Prerequisites Configuring Network Interface Settings Configuring Ports Specifying DNS Settings Adding Host Aliases...
Page 5 LDAP/CSV Directory Configuration C H A P T E R Express Directory Overview Configuring the Application Gateway to Use LDAP Directories Looking Up Attributes in Your LDAP Directory Configuring the Application Gateway to Use Directory Files in CSV Format Adding Dialing Rules Synchronizing the Application Gateway with Your Directories Broadcast Server Installation C H A P T E R...
Page 6 Paging Setup and Operation with Clusters Managing Paging Zones Visual Voicemail Configuration C H A P T E R Overview of Visual Voicemail Configuring Nortel Messaging Configuring Visual Voicemail Smart Agent Configuration C H A P T E R Smart Agent Features...
Page 7 Transformed Applications C H A P T E R Features Managing Design Studio User Accounts Configuring the External Public Protocol, Address, and Port Configuring URL Filtering Configuring Session and Connection Settings Selecting an Input Character Encoding Disabling Unrestricted Proxy Specifying Outbound Proxy Settings Logging and Monitoring Application Gateway Operations C H A P T E R Configuring and Working with System Logs...
Page 8 Contents Troubleshooting C H A P T E R General Issues (Hardware, Licenses, Certificates) Connectivity Issues Express Directory Visual Voicemail Broadcast Server Smart Agent Zone Paging N D E X viii Application Gateway Administration Guide...
Page 9: Preface
Preface This preface describes who should read the Application Gateway Administration Guide, how it is organized, and related documentation. Audience This guide is intended for system administrators responsible for connecting the Application Gateway to a network and configuring its operation for voice applications as well as for connected devices (call server, directory servers, and so on).
Page 10 Organization Chapter Title Chapter 4 Voice Office Configuration Requirements Chapter 5 LDAP/CSV Directory Configuration Chapter 6 Broadcast Server Installation Chapter 7 Zone Paging Configuration Chapter 8 Visual Voicemail Configuration Chapter 9 Smart Agent Configuration Chapter 10 Transformed Applications Administration Chapter 11 Logging and Monitoring Application Gateway...
Page 11: Related Documentation
Related Documentation For additional information about the Application Gateway, refer to the following guides: Application Gateway Quick Start Guide • Application Gateway Network Integration Guide • Application Gateway Hardware Installation Guide • Application Gateway Release Notes • You can download all Application Gateway and Voice Office application documentation from the Application Gateway Administration Tool (Administration >...
Page 12 Related Documentation Application Gateway Administration Guide...
Page 13: Chapter 1 Application Gateway Overview
The Voice Office Applications Suite is a set of packaged telephony applications. The Voice Office applications enable enterprises to leverage their IP telephony investments and increase workforce productivity by delivering converged applications to the screens and speakers of Nortel IP phones. Voice Office applications include: Express Directory provides an LDAP-based, organization-wide •...
Page 14 Chapter 1 Application Gateway Overview Introduction to Voice Applications Broadcast Server delivers alerts, such as emergency, IT, and weather • messages, to IP phones. Smart Agent enables Windows PC users to initiate calls from a desk • phone by clicking public switched network telephone numbers in Internet Explorer or a phone number, contact name, or email address in Outlook/Outlook Express email messages and Contacts pages.
Page 15: Introduction To Transformed Applications
Introduction to Transformed Applications The Application Gateway delivers business applications to Nortel IP telephones. The Application Gateway can operate with other network devices including switches, routers, and cache engines in order to optimize service performance and enhance user experience. The Application Gateway installs into any network infrastructure without requiring changes to the existing hardware or back-end software.
Page 16: Security
Chapter 1 Application Gateway Overview Security For more information, see the following topics: Managing Licenses, page 11 • Changing the License Status of an IP Phone, page 14 • Security The Application Gateway is fully protected against worms, viruses, and other Internet attacks.
Page 17: Implementation Workflow
SSL support allows you to deploy the Application Gateway behind a firewall to provide a secure gateway to protect IP telephone connections beyond the firewall. Supports digital certificates in Privacy Enhanced Mail (PEM) format • that include a private key. Requires few open ports.
Page 18 Chapter 1 Application Gateway Overview Implementation Workflow Application Gateway Administration Guide...
Page 19: Chapter 2 Basic Administration
Chapter 2 Basic Administration The following topics describe how to administer your Application Gateway: Using the Administration Tool, page 7 • Using the Serial Console, page 10 • Managing Licenses, page 11 • Generating a Secure Certificate, page 14 • Upgrading the Application Gateway Software, page 23 •...
Page 20: Basic Administration Using The Administration Tool
Chapter 2 Basic Administration Using the Administration Tool To open the Administration Tool: Make sure that the Application Gateway is running. From a web browser, connect to the Application Gateway by entering the URL: https://ipAddress:adminPort where: - ipAddress is the IP address of your Application Gateway (the default IP address is 10.20.30.40 with a netmask of 255.255.0.0) - adminPort is the administration port of your Application Gateway (9001) If a Security Alert dialog box appears, click Yes.
Page 21: Downloading Product Documentation
Downloading Product Documentation The Application Gateway includes all server, Design Studio, and voice application documentation. To download documentation from the Application Gateway: Go to Administration > Downloads and click Download • Documentation. An HTML page with links to all documentation components appears. Setting the System Date and Time By default, the Application Gateway uses the time.nist.gov NTP server.
Page 22: Changing The Root Administrator Password
Chapter 2 Basic Administration Using the Serial Console Changing the Root Administrator Password In order to reset the administrative password to its default, you must Note reinstall the Application Gateway server software. The Application Gateway is pre-configured with a default username and password (root/rootadmin).
Page 23: Managing Licenses
Chapter 2 Basic Administration Managing Licenses The serial console menu appears. Managing Licenses For a description of license handling, see “Licensing,” page Note When you purchase licenses, you will receive instructions on how to obtain the license files. License information is saved when you back up the Application Gateway configuration.
Page 24: Guidelines
Chapter 2 Basic Administration Managing Licenses Guidelines You must renew software maintenance to continue to be eligible to install new releases of software. When managing licenses, be aware of the following: A license is specific to the Application Gateway for which it was •...
Page 25: Viewing License Information
You will be prompted to reboot. You do not have to reboot until you have uploaded all license files. When you save the Application Gateway configuration (Administration > Note Maintenance), license information is included in the backup file. Viewing License Information To view license information: In the Administration Tool, go to the Administration >...
Page 26: Changing The License Status Of An Ip Phone
Chapter 2 Basic Administration Generating a Secure Certificate Changing the License Status of an IP Phone When the Application Gateway accepts a connection from an IP phone, it records the MAC address of the phone. Once the maximum allowed licenses are associated with phones, additional connection attempts result in an error message.
Page 27: Overview Of The Certificate Signing Request
Windows, which includes an OpenSSL module. Instructions for downloading, installing, and using the Cygwin UNIX environment to generate a CSR are included in this topic. If you are familiar with certificate manipulation, you can use other tools to create a PEM-formatted file. The certificate that you upload to the Application Gateway must have the following characteristics: It must be in PEM format and must include a private key.
Page 28: Installing The Cygwin Unix Environment For Windows
Chapter 2 Basic Administration Generating a Secure Certificate When you receive the signed certificate file from your SSL certification company, check the file format. If it is not in PEM format, convert it as described in Combine the PEM-formatted signed certificate with the PEM-formatted private key (private.key) as described in the Private Key with the Signed Certificate,”...
Page 29: Generating A Csr
The current version number of Cygwin appears. Click Next to start the installation. After Cygwin installs, you can generate the CSR. Generating a CSR These instructions to generate a CSR assume that you are using the Cygwin UNIX environment installed as described in Cygwin UNIX Environment for Windows,”...
Page 30: Unencrypting The Private Key
Chapter 2 Basic Administration Generating a Secure Certificate Unencrypting the Private Key The following procedure is not needed if you use the Cygwin UNIX environment to generate the CSR and private key. Follow this procedure only if the method you use to generate the private key results in an encrypted key.
Page 31 If the certificate is already in a text format, it may be in PKCS format. (You will receive a PKCS formatted certificate if you specified that the certificate will be used with a Microsoft rather than Apache operating system.) The following command will result in an error message if the certificate is not in PEM format.
Page 32: Combining The Private Key With The Signed Certificate
Chapter 2 Basic Administration Generating a Secure Certificate Combining the Private Key with the Signed Certificate You must combine the signed certificate with the private key before you can upload it to the Application Gateway. To combine the Private Key with the Signed Certificate: Use a text editor to combine the unencrypted private key with the signed certificate in the PEM file format.
Page 33: Uploading A Certificate To The Application Gateway
Double-click the Lock symbol in the bottom right corner of the browser. Switch to the Certificate Path window pane at the top of the screen. Double-click the first path level to bring up the Certificate information for the first level and then go to the Details screen. Click the Copy to File button at the bottom.
Page 34: Getting Design Studio To Recognize A Certificate
Locate the trust file (named cacerts) in the JRE that is installed with Design Studio. The default location for cacerts is Design Studio\version\class\jre\lib\security\cacerts cd C:\Program Files\Nortel\AG\Design Studio\version\class\jre\lib\security Make a backup of the cacerts file and then navigate to the bin directory.
Page 35: Upgrading The Application Gateway Software
Information about the certificate displays. If it is the correct certificate, respond "y" to the prompt. Verify that your certificate was imported. keytool -list -keystore "C:\Program Files\Nortel\AG\Design Studio\ version\class\jre\lib\security\cacerts" Enter the keystore password when prompted and review the certificate. Upgrading the Application Gateway Software You will be notified when server software upgrades are available.
Page 36: Reinstalling The Application Gateway Software
Chapter 2 Basic Administration Reinstalling the Application Gateway Software Reinstalling the Application Gateway Software Reinstalling the software returns the Application Gateway to its pre-configured state. It is important that you always have a current copy of the Application Gateway configuration files, as described in and Restoring the Configuration,”...
Page 37: Saving And Restoring The Configuration
Saving and Restoring the Configuration When you upgrade the Application Gateway, all of your configuration settings, including uploaded certificates and licenses, are automatically restored. The Device Definitions File (DDF), managed in Design Studio, is not Note saved as a part of the configuration. You will need to back it up manually. If you reinstall the Application Gateway software, you must manually restore your configuration settings.
Page 38: Restarting The Application Gateway
Chapter 2 Basic Administration Restarting the Application Gateway After the configuration file is uploaded, the Application Gateway restarts. If you saved the DDF file, you will need to upload it to the Application Gateway. Restarting the Application Gateway To restart the Application Gateway: In the Administration Tool, go to the Administration >...
Page 39: Chapter 3 Network Connection Configuration
Chapter 3 Network Connection Configuration The following topics describe how to configure Application Gateway network connections: Prerequisites, page 27 • Configuring Network Interface Settings, page 28 • Configuring Ports, page 29 • Specifying DNS Settings, page 29 • Adding Host Aliases, page 30 •...
Page 40: Configuring Network Interface Settings
Chapter 3 Network Connection Configuration Configuring Network Interface Settings Configuring Network Interface Settings The first time that you start the Application Gateway, the serial console prompts you for the IP address and subnet mask for interface 0 (P1) and the IP address of the default gateway device. You can later use the Administration Tool to change those settings.
Page 41: Configuring Ports
Configuring Ports The following ports are required for general operation of the Application Gateway. Incoming HTTP port. Defaults to 80. • Administration ports 9001 and 3001. These ports are not configurable. • Design Studio communicates with the Application Gateway through •...
Page 42: Adding Host Aliases
Chapter 3 Network Connection Configuration Adding Host Aliases Adding Host Aliases You can map Application Gateway host names to IP addresses. The host aliases that you define override DNS settings. Although the Application Gateway does not include an NIS client and thus does not support commands such as ypbind and nslookup, name resolution libraries can resolve Application Gateway host names by checking the /etc/hosts file.
Page 43: Configuring Dynamic Routing
Configuring Dynamic Routing When you choose dynamic routing, the Application Gateway operates as follows: It listens for route information published through RIP and • automatically populates its routing table. If the Dynamic Gateway option is enabled, the Application Gateway • uses the default gateway providing by dynamic routing, rather than the value specified on the Network >...
Page 44: Adding, Testing, And Removing A Static Route
Chapter 3 Network Connection Configuration Configuring Routes Adding, Testing, and Removing a Static Route If your site is not using a routing server, you will need to add a static route from the Application Gateway to any subnet that is not automatically available through your default gateway.
Page 45: Static Route Example
To remove a static route: In the Application Gateway Administration Tool, go to the Network > Routes page. In the Static Route Table, select the check box for each route that you want to delete. Click Remove Static Route. Static Route Example Suppose the IP address of the interface 0 port on your Application Gateway is 10.0.16.20 and there has been a request to access information at 129.6.0.20, to which you currently have no path.
Page 46: Creating An Application Gateway Cluster
Chapter 3 Network Connection Configuration Creating an Application Gateway Cluster The interface 1 port (IP address 192.168.0.20) is set to communicate • with the 192.168.0.0 network and its gateway (IP address 192.168.0.1). Through this gateway, the interface 1 port can communicate with the 129.6.0.0 network, and the server at IP address 129.6.0.20.
Page 47 If you have multiple Application Gateways and do not group them in a Note cluster, IP phones can send alerts and pages only to the phones associated with the same Application Gateway. An Application Gateway processes requests only for the IP phones that are registered to it.
Page 48: Cluster Prerequisites
Chapter 3 Network Connection Configuration Creating an Application Gateway Cluster Application Gateway clusters are intended as a site solution and not a cross-geographical solution. The Application Gateways must be connected through a high-bandwidth connection. You can include up four Application Gateways per cluster. The time required for initial start-up will increase as the size of the cluster-wide device list that is broadcast across the cluster increases.
Page 49: Creating A Cluster
Creating a Cluster To create a cluster, you add Application Gateway IP addresses to the Network > Cluster page. Because there are no primary or secondary Application Gateways in a cluster, you can configure the cluster from any Application Gateway. When you add an Application Gateway to a cluster, the Application Gateway that is processing the request broadcasts the cluster configuration file to all other cluster members.
Page 50: Maintaining A Cluster
Chapter 3 Network Connection Configuration Specifying the Default URL Maintaining a Cluster You must update or synchronize a cluster as follows: If the IP address of an Application Gateway changes, you must update • the Network > Cluster page to reflect the change. When you add a member to an existing cluster, you must •...
Page 51 Guest Voice Service • This option appears only if you license Guest Services. Choose this option to display the Guest Services application on IP phones. Custom URL • Choose Custom URL if you have your own portal page and the Application Gateway is operating as the default gateway.
Page 52 Chapter 3 Network Connection Configuration Specifying the Default URL Application Gateway Administration Guide...
Page 53: Chapter 4 Voice Office Configuration Requirements
• Voice Office Application Prerequisites Before configuring the Voice Office applications, complete the following tasks: Refer to the Nortel support site for the latest firmware releases. • Complete the Application Gateway Pre-Installation Checklist. • Install and complete the initial configuration of the Application •...
Page 54: Customizing The Voice Office Menu
The Voice Office Menu displays on the screens of Nortel IP Phone 2002/2004 when the phone user presses the Expand key. The Voice Office Menu displays on the screens of Nortel IP Phone 2007 when the phone user taps the Prime GXAS key.
Page 55: Setting The Language Of The Voice Office User Interface
To change the applications shown in the Voice Office Menu, clear the checkbox for a Voice Office application or the Application Menu. To include the Application Menu on Nortel 1120 and 1140 phones, select the Nortel 1140e/1120e checkbox. If this checkbox is not selected, the 1120/40 phones will not display any URL softkeys sent with Broadcast Server alerts.
Page 56: Enabling Communication Between The Phones And Application Gateway
Enabling Communication between the Phones and Application Gateway Enabling Communication between the Phones and Application Gateway To support Nortel IP Phone 2007, you must specify the port over which the Application Gateway and phones will communicate. You must point all phones to the Application Gateway by configuring DHCP or by configuring each phone.
Page 57 Enabling Communication between the Phones and Application Gateway If the DHCP setting on the Nortel IP phones is set to "0" (No), instruct your IP phone users to change the setting to "1" (Yes). To configure individual phones to communicate with the Application...
Page 58: Configuring The Graphical Xas (Gxas) Port On The Application Gateway
Configuring the Graphical XAS (GXAS) Port on the Application Gateway The GXAS Port is required for AG operation with Nortel 2007 IP phones. The port specified on the Operation > General page of the Application Gateway Administration Tool must match the port entered in the phone's Network Configuration settings.
Page 59: Deployment Notes
• increase capacity by installing additional Application Gateways, all pointing to the same Nortel Messaging server. Because a load balancer can handle only HTTP signaling, you will need to configure groups of phones to use a particular Application Gateway by pointing their application server setting to the IP address of the Application Gateway.
Page 60: Configuring A Call Server Or Csv Connection
Chapter 4 Voice Office Configuration Requirements Specifying a Source for Phone IP-to-DN Mappings Configuring a Call Server or CSV Connection The following one-time setup applies to all Voice Office applications. To configure a call server or CSV connection: Open the Administration Tool: From a web browser, enter the URL https://AG_ipAddress:AG_adminPort.
Page 61: Csv File Format Specifications
Note Click Submit. CSV File Format Specifications The CSV-formatted file that you make available to the Application Gateway for IP-to-DN mapping must follow these requirements: Comma-delimited text file with an extension of .csv, hosted in the root • directory of a web server. Field order must be Extension,IP Address •...
Page 62 Chapter 4 Voice Office Configuration Requirements Specifying a Source for Phone IP-to-DN Mappings Application Gateway Administration Guide...
Page 63 Chapter 5 LDAP/CSV Directory Configuration You can configure the Application Gateway to obtain directory information from one or more LDAP directories and/or CSV directory files. The Application Gateway uses directory information for the Voice Office applications as follows: Express Directory and Visual Voicemail •...
Page 64 • page 67 Express Directory Overview Express Directory provides users of supported Nortel Internet telephones with convenient access to LDAP directories and to directories saved in CSV (Comma-Separated Value) format. You configure the Application Gateway to obtain directory information from one or more LDAP directories and/or CSV directory files.
Page 65: Ldap/Csv Directory Configuration Express Directory Overview
Vendors. Alternatively, the Application Gateway can combine all directories so that the Nortel IP telephone user searches one combined directory. If an individual has unique entries in more than one of the combined directories, the Express Directory displays each entry.
Page 66: Configuring The Application Gateway To Use Ldap Directories
Configuring the Application Gateway to Use LDAP Directories The Application Gateway distribution includes a document, Using Express Note Directory on Nortel Internet Telephones, that you can change as needed and distribute to IP telephone users. Configuring the Application Gateway to Use LDAP...
Page 67 To add a directory source, click New Source. To change an existing source, choose it from the Configure Source menu. To combine multiple directories into one directory, select the Combine Sources checkbox. If this checkbox is selected for any source, all sources will be combined.
Page 68 Chapter 5 LDAP/CSV Directory Configuration Configuring the Application Gateway to Use LDAP Directories Field Description Bind DN and The Administrator Bind DN and password for queries to your LDAP Password directory. The AG binds to the LDAP server using the administrator credentials and then searches for the user.
Page 69: Specifying Ldap Attributes For Voice Office Operations
Specifying LDAP Attributes for Voice Office Operations The Operation > Voice Office > Directory page also contains settings that specify the LDAP attributes to be displayed in Express Directory and used to control Voice Office application operations. If you are unfamiliar with the LDAP attributes for your site, see Up Attributes in Your LDAP Directory,”...
Page 70 Note: If you use the message forwarding feature of Visual Voicemail and you specify a Nortel Messaging server as the alternate LDAP server, you must set this filter to "givenName=*" and select the checkbox for Search LDAP Directory by 'First Name'.
Page 71 Field Description Search LDAP The attributes to be used during a search to form the list of names. The Directory by names list is built according to the selected attributes, as follows. Name (first and last name, typically the common name or display •...
Page 72: Looking Up Attributes In Your Ldap Directory
Chapter 5 LDAP/CSV Directory Configuration Looking Up Attributes in Your LDAP Directory Field Description Dial Prefix You can specify a dial prefix with each LDAP directory. When a number from Telephone Field 1 is dialed, Express Directory will prepend to the phone number any prefix from the dialing rules specified on the IP Phone page followed by this directory-specific dial prefix.
Page 73 This topic describes how to use LDAP Browser to look up the information requested on the Directory page. To install and set up LDAP Browser: Download the free LDAP Browser application from www.ldapbrowser.com. Install LDAP Browser and open it. From the LDAP Browser window, choose File > New Profile and specify the following settings: Host: Host name or IP address of your LDAP server.
Page 74 Chapter 5 LDAP/CSV Directory Configuration Looking Up Attributes in Your LDAP Directory In the following example, the directory contains only one "dc" folder. Your site might have more than one "dc" or "ou" folders. The right pane displays the structure for the attribute that you clicked. For example, you might see a "cn"...
Page 75: Configuring The Application Gateway To Use Directory Files In Csv Format
Configuring the Application Gateway to Use Directory Files in CSV Format If you use one or more directories that can be saved in CSV format, you configure the Application Gateway to upload the directory files via FTP. The CSV files must follow the format described in Specifications,”...
Page 76 Chapter 5 LDAP/CSV Directory Configuration Configuring the Application Gateway to Use Directory Files in CSV Format Complete the CSV Uploads Via FTP fields as follows: Field Description FTP Host The IP address or host name of the FTP server where you have placed a directory file in CSV format.
Page 77: Csv File Format Specifications
CSV File Format Specifications The CSV-formatted files that you upload to the Application Gateway must follow these requirements: Comma-delimited text file with an extension of .csv, hosted in the root • directory of a web server. The file must be saved with UTF-8 encoding if your directory contains European characters.
Page 78: Adding Dialing Rules
Chapter 5 LDAP/CSV Directory Configuration Adding Dialing Rules Adding Dialing Rules By default, the full telephone number that is stored in a directory is dialed when the IP telephone user selects a number in Express Directory or Visual Voicemail. You can customize telephone numbers as follows: You can specify the number of digits to be dialed.
Page 79: Synchronizing The Application Gateway With Your Directories
For example, numbers that are internal to your telephone system might be stored in a directory as ten digits, yet only the last four digits should be dialed to reach an internal extension. Enter the unique starting numbers of those telephone numbers (such as the first six digits) and choose the number of digits to be dialed (such as the last four digits).
Page 80 Chapter 5 LDAP/CSV Directory Configuration Synchronizing the Application Gateway with Your Directories To schedule directory updates: On the Operation > Voice Office > Directory page, choose a directory from the Configure Source menu. You specify one directory update schedule for all configured directories. Choose a frequency from the Update Schedule menu.
Page 81: Chapter 6 Broadcast Server Installation
Broadcast Server Installation Broadcast Server delivers alerts consisting of text, graphics, audio, and soft keys to Nortel IP telephones. Using a web-based interface to create alerts, the Broadcast Server user targets the alerts for delivery to groups of telephones. The grouping of subscribers (that is, telephones) is based on user-defined distribution lists.
Page 82: Overview Of Broadcast Server
Overview of Broadcast Server The Application Gateway distribution includes a document, Broadcasting Note to Nortel Internet Telephones from a PC, that you can change as needed and distribute to Broadcast Server users. Refer to the Broadcast Server User Guide for detailed instructions.
Page 83: Subscriber And Distribution List Source
Chapter 6 Broadcast Server Installation Overview of Broadcast Server Broadcast Server receives alert requests from PCs on your network. Broadcast Server sends alert requests to the Application Gateway, which handles alert scheduling and transmission to IP telephones. There is no direct interaction between Broadcast Server and your IP telephones.
Page 84: Broadcast Server Operation With Clusters
Chapter 6 Broadcast Server Installation Overview of Broadcast Server Server where it is used to update the distribution list. The Application Gateway uses the phone extension to locate the associated department name obtained from the configured LDAP and/or CSV directory sources. For information on configuring the Application Gateway for the IP/DN map, see Broadcast Server Operation with Clusters...
Page 85: Hardware And Software Overview
Hardware and Software Overview Broadcast Server is a software-only solution requiring installation of the server software on a computer running Microsoft Internet Information Services. Once installed on the IIS server, users may access Broadcast Server to create and manage content to be distributed, via the Application Gateway, to IP telephones.
Page 86: Installing Broadcast Server Software
Application Gateway. Client requirements fall into two categories – users and subscribers Users: Microsoft Internet Explorer 5.0 or higher • Subscribers: Supported Nortel IP telephones (refer to the Pre- • Installation Checklist for information on supported phones) Installing Broadcast Server Software No hardware installation is required for Broadcast Server.
Page 87 – choose Properties. Click the Server Extensions tab. For Performance, choose – Unlimited or 1000 (Windows 2003 Server) or more than 100,000 (Windows 2000 Server). If you are using Windows 2003 IIS server, you must enable ASP. • (Without ASP enabled, you will receive a 404 error when attempting to run the Broadcast Server Configuration Wizard.)
Page 88: Broadcast Server Software Installation
Chapter 6 Broadcast Server Installation Installing Broadcast Server Software Broadcast Server Software Installation The Broadcast Server installer is provided on a CD-ROM. Onscreen prompts guide you through the required steps. Note that the credentials requested are for Broadcast Server only. To install the software: On the device to be used as Broadcast Server, insert the Broadcast Server CD-ROM in the CD drive.
Page 89: Synchronizing The Broadcast Server And Application Gateway Clocks
- adminPort is the administration port of your Application Gateway (9001) If a Security Alert dialog box appears, click Yes. Click the Operation tab. The Administration Tool login dialog appears. Enter your administrative username and password for the Application Gateway. The default is root/rootadmin. Go to the Operation >...
Page 90: Confirming Installation And Configuration
Chapter 6 Broadcast Server Installation Installing Broadcast Server Software Confirming Installation and Configuration To test your configuration: From a web browser, connect to the Broadcast Server web-based interface by entering the URL To send a broadcast, you specify the distribution list(s) to receive the alert. You work with automatically created distribution lists and custom distribution lists as follows.
Page 91: Chapter 7 Zone Paging Configuration
The configuration instructions assume that you have completed the configuration described in page Note “Voice Office Configuration Requirements,” The Application Gateway distribution includes a document, Using Zone Paging on Nortel Internet Telephones, that you can change as needed and distribute to IP phone users. Application Gateway Administration Guide...
Page 92: Zone Paging Configuration
Chapter 7 Zone Paging Configuration Overview of Zone Paging Overview of Zone Paging Zone Paging enables you to improve internal communications through an easy to configure and use solution. With a few simple button presses, your IP phone users can quickly make general announcements or emergency broadcasts.
Page 93: Network Deployment
If you start a page and then hang up, the page zone is freed after 5 seconds. If you start a page and then cancel it from the menu, the page zone is immediately freed. A phone user can put a call on hold to send a page, after about 40 seconds of wait time.
Page 94: Paging Setup And Operation With Clusters
Chapter 7 Zone Paging Configuration Paging Setup and Operation with Clusters Paging Setup and Operation with Clusters When you add an Application Gateway to a cluster, the zones on that Application Gateway are replaced by the cluster-wide zone list. Therefore, when you configure Zone Paging for a cluster it is best to follow these general steps: Configure each Application Gateway to be included in the cluster,...
Page 95: Managing Paging Zones
Managing Paging Zones When configured to import zones from LDAP, Zone Paging uses the LDAP settings configured on the Directory page of the Administration Tool. When the Application Gateway synchronizes with your directory server, it populates a list of available zones based on the LDAP "department"...
Page 96: Adding And Changing Custom Zones
Chapter 7 Zone Paging Configuration Managing Paging Zones Click Edit Zone across from a zone name to view details. Adding and Changing Custom Zones When you add a custom zone, you specify each extension that is to be a member of the zone and specify its paging permissions (Send and Receive, Send Only, or Receive Only).
Page 97 Specify the timeout values for paging and then click Set Timeout. Max Timeout is the maximum number of seconds that Zone Paging • audio will stay busy. This setting safeguards against the situation in which a user starts a page and then leaves the phone off-hook. Idle Timeout works with a phone speaker’s noise threshold detection.
Page 98 Chapter 7 Zone Paging Configuration Managing Paging Zones To begin adding extensions to a zone, click Start Adding Extensions. The first screenful of extensions appear in the Extensions in Zone list. To see more extensions, scroll to the bottom of the list and click a page number link.
Page 99 To add more extensions to the zone, change the Extension List Filter, change the Send/Receive and Default Zone settings as needed, select the extensions to be included, and click Add Selected Extensions. When you have completed adding members to the zone, click Finished Adding Extensions.
Page 100 Chapter 7 Zone Paging Configuration Managing Paging Zones When you have completed changing the extensions and zone, click Finished Adding Extensions and then click Finished Editing Zone. To delete a paging zone: On Operation > Voice Office > Paging, select the checkbox of each •...
Page 101: Chapter 8 Visual Voicemail Configuration
Chapter 8 Visual Voicemail Configuration Visual Voicemail enables users of supported Nortel Internet telephones to review and manage voicemail from the telephone screen. Visual Voicemail displays messages that are managed by the Nortel Messaging service and transcoded for display by the Application Gateway.
Page 102: Overview Of Visual Voicemail
The Application Gateway distribution includes a document, Using Visual Note Voicemail on Nortel Internet Telephones, that you can change as needed and distribute to IP phone users. Overview of Visual Voicemail Visual Voicemail enables IP telephone users to: Quickly scan a list of messages.
Page 103: Configuring Nortel Messaging
Details, under Keycoded Features). A user’s Mailbox Class of Service must be selected as a Desktop Messaging user. A Nortel keycode is required to provide a mailbox access to that Unified Messaging feature. You obtain keycodes from Nortel via an authorized distribution partner.
Page 104: Configuring Visual Voicemail
If your site uses VPIM (Voice Profile for Internet Mail), there is no setup required on the Application Gateway. For assistance with VPIM setup on the call server, refer to the Nortel publication Messaging User Guide for my Call Pilot (NTP 555-7101-426). When phone users with a VPIM log in to Visual Voicemail, they must specify their VPIM+extension in the extension field.
Page 105 If you do not select the Alternate Address Server (LDAP) checkbox, messages will be forwarded using email addresses stored in the server defined on the Directory page. Messages will be forwarded using the settings for Source 1 or, if the directory sources are combined, to the settings for the combined sources.
Page 106 Chapter 8 Visual Voicemail Configuration Configuring Visual Voicemail Application Gateway Administration Guide...
Page 107: Chapter 9 Smart Agent Configuration
Chapter 9 Smart Agent Configuration Smart Agent enables users to initiate telephone calls from their desk phone by simply clicking public telephone numbers that appear in emails and Web applications or in Microsoft Outlook Contacts. This “Click-to-Call” functionality is achieved through a Smart Agent connection to the Application Gateway.
Page 108 Chapter 9 Smart Agent Configuration Windows applications and Web-based applications such as web-based • Sales Force Automation (SFA), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other applications that are used to manage customer, partner, or employee data. The following topics describe Smart Agent features, operation, and configuration: Smart Agent Features, page 97 •...
Page 109: Smart Agent Features
Smart Agent Features Smart Agent is easy to install and configure. A summary of administrative and user features follows. Smart Agent administrative features Requires no changes to your call server configuration. • Does not require TAPI (telephony application protocol interface) •...
Page 110: Smart Agent Operation
Chapter 9 Smart Agent Configuration Smart Agent Operation Searches Web pages and emails as they are viewed and adds links to • phone numbers that are E.164-compliant. This includes numbers in International Direct Distance Dialing (IDDD) format. For more information, see Supports HTML messages for Outlook 2003/XP and Outlook 2000.
Page 111: Smart Agent Number Recognition
Chapter 9 Smart Agent Configuration Smart Agent Operation Smart Agent Number Recognition Smart Agent parses Web applications and emails as the user accesses them, searching for number sequences that appear to be public switched network telephone numbers. Upon finding a candidate number sequence, Smart Agent adds a hypertext link to the number so that it is dialable through a mouse click.
Page 112: Smart Agent Number Manipulation
Chapter 9 Smart Agent Configuration Smart Agent Operation Smart Agent Number Manipulation Smart Agent handles phone numbers as follows: Smart Agent parses Web applications and emails for public telephone numbers, as described in page Smart Agent normalizes the numbers it recognizes into the canonical E.164 format (the universal format for telephone numbers).
Page 113: Overlay Area Codes
The following table shows how Smart Agent normalizes and manipulates some phone numbers when the Application Gateway is configured for the United Kingdom and area code 1753. Note that normalization results in the addition of country code and area code (if missing). Number displayed on the Web site +44-1953-276200...
Page 114: Unsupported Number Patterns And Dialing Provisions
Chapter 9 Smart Agent Configuration Smart Agent Operation Unsupported Number Patterns and Dialing Provisions Smart Agent does not support the following, either due to number recognition or dialing limitations: Recognition of international numbers that do not begin with +, ++, 00, •...
Page 115: Other Limitations
Recognition of phone numbers with the following patterns: • 13035551212 ext.112 13035551212, ext.112 13035551212 ext 112 Any of the following replacements for “ext” also are not supported: “fax”, “tty”, and “P.O.box”. Recognition of phone numbers that are delimited with a bullet •...
Page 116: Smart Agent Deployment
When the user confirms the call, the phone passes the call request to the Nortel Communication Server. To deploy Smart Agent, follow these general steps. Verify that your Windows 2003 Server is using Service Pack 1. Phone numbers cannot be turned into links if you are using earlier versions of Windows 2003 Server.
Page 117: Changing Outlook 2002 Security Settings For Smart Agent
Changing Outlook 2002 Security Settings for Smart Agent Outlook 2002 Service Pack 3 contains security features that limit certain functions of Outlook. If your site uses Outlook 2002, you must install an Outlook add-in that allows you to change an Outlook security setting so that Smart Agent can access email addresses.
Page 118: Helping Users With Deployment And Use
Chapter 9 Smart Agent Configuration Helping Users with Deployment and Use Helping Users with Deployment and Use Before deploying Smart Agent to users, we recommend that you review Note the online Help provided with the agent to familiarize yourself with the options available to users.
Page 119: User Connection Requirements And Notes
User Connection Requirements and Notes Smart Agent runs under Windows 2000/XP/2002/2003. • Under Windows 2000, the installation requires that the user has • permission to install programs on the computer. For example, the user must be a member of a non-restricted group such as Power Users or Administrators.
Page 120: Configuring Smart Agent
Chapter 9 Smart Agent Configuration Configuring Smart Agent For 2007 IP phones, a timer in the firmware prevents the use of • Click-to-Call for 10 seconds after the audio is released from a call or another voice-based application. Configuring Smart Agent The following topics describe how to configure Smart Agent: Changing the Smart Agent Port, page 108 •...
Page 121: Configuring The Ldap Connection
Select the country of the Application Gateway location. Note Enter the area code for the Application Gateway location. For some locations in Europe, the area code is the geographic area code without the domestic dialing prefix. Click Submit. Configuring the LDAP Connection During Smart Agent installation, a user is prompted to enter a user name and password.
Page 122 Chapter 9 Smart Agent Configuration Configuring Smart Agent To specify LDAP connection and attributes: Open the Application Gateway Administration Tool: From a web browser, enter the URL https://AG_ipAddress:AG_adminPort. Go to the Operation > Smart Agent > Users page. Complete the LDAP Server Connection fields as follows: Field Description Server and Server...
Page 123: Adding Local Smart Agent Users To The Application Gateway
Field Description Base DN The Base DN to be used as a starting point for directory searches. Base DN is usually derived from the Bind DN by removing the user name and specifying the group where users are located. Example syntax for Base DN: "ou=Users,dc=ace,dc=com"...
Page 124: Testing The Smart Agent Deployment
Chapter 9 Smart Agent Configuration Configuring Smart Agent Enter a user name/password and click Add. The user name will appear in the Local Users list. When you are finished adding users, click Submit. To edit user information, you must remove and re-add the user. Note Testing the Smart Agent Deployment To test your Smart Agent deployment:...
Page 125: Adding Click-To-Call Links To Web Applications
Chapter 9 Smart Agent Configuration Adding Click-to-Call Links to Web Applications Adding Click-to-Call Links to Web Applications When Smart Agent recognizes a number as a phone number, it converts the text to a hypertext link. The link includes a URI in the form of c2c://phoneNumber.
Page 126: Adding Click-To-Call Links To Windows Applications
Chapter 9 Smart Agent Configuration Adding Click-to-Call Links to Windows Applications Adding Click-to-Call Links to Windows Applications You can modify Windows applications so that users can dial telephone numbers displayed in the application by clicking them. The application plug-in must make a Windows API call that is equivalent to: cmd /c start c2cN:phoneNumber The phone number must not include spaces.
Page 127: Chapter 10 Transformed Applications
Chapter 10 Transformed Applications The following topics describe transformed applications and their administration: Features, page 115 • Managing Design Studio User Accounts, page 124 • Configuring the External Public Protocol, Address, and Port, page 125 • Configuring URL Filtering, page 127 •...
Page 128: Back-End Application Transformation
Chapter 10 Transformed Applications Features Back-End Application Transformation The Application Gateway transformation features enable you to extend business applications to enterprise IP phone users without having to develop customized services for each device type. The Application Gateway transformation features include the following: Supports any HTML content (web server, enterprise application, etc.).
Page 129: Support For Multiple Formats
Support for Multiple Formats IP phones use a variety of operating system platforms, presentation languages, and screen sizes and have different bandwidth constraints. The Application Gateway manages these requirements on many devices automatically. The Application Gateway supports content in the following formats: HTML versions 4.0, 3.2, and 2.0 •...
Page 130: Data And Session Management
Chapter 10 Transformed Applications Features Issues pages in transit while they are still being transformed, for lower • latency. Supports dynamic content, malformed and overlapping HTML, and • large forms in HTML content. Supports web pages that use any standard encoding and transcodes •...
Page 131: Security
Handles timeouts automatically. A connection times out after 60 • seconds of inactivity (just like clients that use HTTP keepalive). An administrator can configure the minimum session time. Interacts with cache engines to serve frequently requested data. • Rewrites URLs to conserve bandwidth. •...
Page 132: Security Levels
Chapter 10 Transformed Applications Features When Design Studio is redirected to an SSL site from a non-SSL site (from HTTPS to HTTP), the connection between Design Studio and the Application Gateway is not secure. We recommend that you locate the connection between Design Studio and the Application Gateway behind a firewall.
Page 133: Security Issue For Wap Phones
Security Issue for WAP Phones The Application Gateway terminates SSL sessions to provide an endpoint for a secure connection. WAP phones do not support SSL and instead use Wireless Transport Layer Security (WTLS). Carrier gateways usually convert WTLS and ECC to SSL; during the conversion, text is not secure. Connections and Sessions The Application Gateway supports secure connections and session persistence (stickiness), acting as a proxy on behalf of clients to maintain...
Page 134: Transformation Controls
Chapter 10 Transformed Applications Features Transformation Controls When an Application Gateway transforms application content, the transformation performed includes default transformations, summarized in the transformations controlled through user-editable files. The user-editable files that control transformations are as follows: Configuration file, created in Design Studio •...
Page 135: Url Request Handling Of Transformed Applications
URL Request Handling of Transformed Applications Figure 2 transformed application content from a device are handled by the Application Gateway and connected devices. Figure 2 The numbers in Note When a device sends a request to an application server, the traffic flow is as follows: A user enters a request, such as an URL (for example, www.site.com).
Page 136: Managing Design Studio User Accounts
Chapter 10 Transformed Applications Managing Design Studio User Accounts You can also route requests based on a URL, so that requests from designated URLs are passed directly to the Application Gateway. Managing Design Studio User Accounts Design Studio user accounts are set up through the Administration Tool, where you can also delete Design Studio user accounts.
Page 137: Configuring The External Public Protocol, Address, And Port
Let the Design Studio user know the new password (which can be changed in Design Studio). Configuring the External Public Protocol, Address, and Port When the Application Gateway proxies a web page, it rewrites each link, prepending the appropriate address for the Application Gateway. As a result, the links are directed through the Application Gateway without having to rewrite the underlying web page.
Page 138 Chapter 10 Transformed Applications Configuring the External Public Protocol, Address, and Port – – – – If no External Public Address is specified and the Application Gateway receives a request for www.site.com, the Application Gateway rewrites each link on the page. Thus, if you click a finance link, the Application Gateway ensures that the request will go through the Application Gateway by rewriting the link to http://192.168.1.100/http://finance.site.com.
Page 139: Configuring Url Filtering
Configuring URL Filtering You can prevent IP phones from accessing URLs and/or IP addresses other than those that you specify in list of accepted sites. This powerful security feature differs from the Unrestricted Proxy setting (see Unrestricted Proxy,” page identification rules created in Design Studio. When you disable unrestricted proxy, the Application Gateway proxies only the applications and web pages it has transformed.
Page 140 Chapter 10 Transformed Applications Configuring Session and Connection Settings Session timeout, which is the amount of time a session is allowed to be • idle before it is evicted. The default is 0 minutes. A session timeout of “0” means that timeout is disabled. When the maximum session timeout is set and a session has not been active for the specified time period, the Application Gateway terminates the session and wipes the data from the cache.
Page 141: Selecting An Input Character Encoding
Selecting an Input Character Encoding The Application Gateway automatically detects the input encoding of the data that it receives. If the data does not specify the input encoding, the Application Gateway uses the input encoding set through the Administration Tool. We recommend that you use Latin-1 encoding for HTML pages and UTF-8 encoding for XML pages.
Page 142: Specifying Outbound Proxy Settings
Chapter 10 Transformed Applications Specifying Outbound Proxy Settings Specifying Outbound Proxy Settings The Application Gateway and Design Studio each have proxy settings that you will want to set if your network does not allow your computer access to HTTP or HTTPS traffic. You will need to set up Application Gateway outbound proxy settings if your Application Gateway is behind a firewall or proxy server.
Page 143: C H A P T E R 11 Logging And Monitoring Application Gateway Operations
Chapter 11 Logging and Monitoring Application Gateway Operations The following topics describe how to use Application Gateway logs and monitoring tools: Configuring and Working with System Logs, page 131 • Enabling and Viewing SNMP and Health Logs, page 138 • Viewing the W3C-Formatted HTTP Request Log, page 138 •...
Page 144: Logging And Monitoring Application Gateway Operations
Chapter 11 Logging and Monitoring Application Gateway Operations Configuring and Working with System Logs – Supports scheduled archiving of local log files (in gzip format) to a • remote server using FTP. Supports real-time, remote logging to a syslog server. The Application •...
Page 145: Interpreting The System Log
“thread” is used to identify the component source of the message. For example: (Jan 30 13:07:04 2006) license: Checking available bcs licenses 110 of 1000 (Jan 26 15:00:07 2006) directory: no license found, will not initialize module (Jan 26 15:00:09 2006) server: No more licenses available for 00:04:0D:4C:29:2B (Jan 30 13:07:05 2006) ldap: ldap: unbind successful Much of the information in the log is informational and can be ignored.
Page 146: Broadcast Server
Chapter 11 Logging and Monitoring Application Gateway Operations Configuring and Working with System Logs LDAP, page 136 Licensing, page 137 Socket listeners, page 137 Transformed applications, page 138 Broadcast Server The following messages indicate that the Application Gateway successfully registered with the Broadcast Server: (Jan 30 13:07:04 2006) bcs: Registering http://10.10.0.127/BCS/net6_subscribe.asp?ACTION=REGISTER_AG&Net6AgURL=http://10.60.201.31 :9998/...
Page 147 (Jan 30 14:17:02 2006) datasources: Next Datasource Synchronization in 3600 seconds The “3600 seconds” is the schedule provided on the Operation > Voice Office > IP Phone page. When the call server synchronization fails, messages such as the following appear in the log: (Jan 30 13:07:04 2006) datasources/succession: Opened connection to Succession at 10.60.0.41:23 (Jan 30 13:07:04 2006) datasources/succession: ReadFromSocketUntilPromptSeen: did not see...
Page 148: Csv Synchronization For Ip/Dn Mapping
Chapter 11 Logging and Monitoring Application Gateway Operations Configuring and Working with System Logs CSV synchronization for IP/DN mapping When a CSV file is successfully used for IP/DN mapping, the log includes the following messages: (Jan 30 13:07:04 2006) datasources: created sync thread with id=114692. (Jan 30 13:07:04 2006) datasources: flatfile_populate: starting (Jan 30 13:07:04 2006) datasources: added mapping: 10.10.201.99 =>...
Page 149: Licensing
Monitor page can help you to track down issues such as uninstalled or unavailable licenses. (Jan 30 13:07:04 2006) license: Checking available ipPhone licenses 29 of 1000 (Jan 30 13:07:04 2006) license: Checking available bcs licenses 1 of 1 (Jan 30 13:07:04 2006) license: Checking available zp_blade licenses 1 of 1...
Page 150: Transformed Applications
Chapter 11 Logging and Monitoring Application Gateway Operations Enabling and Viewing SNMP and Health Logs Transformed applications Messages such as the following indicate the transformation of the Voice Office menu or other applications to various device types (identified by their user agent). (Jan 30 13:07:04 2006) tg: drivers: got a match on user agent [ICE Browser/v5_4_3 (Java 1.4.2_05;...
Page 151: Enabling And Viewing Snmp Logs
Field sc-method The Application Gateway-to-client request method, either sc-status cs-uri sc-uri To view or download the log, go to the Logging > Configuration page and click Download W3C Log. Enabling and Viewing SNMP Logs When SNMP is enabled, the Application Gateway reports the MIB-II system group (1.3.6.1.2.1.1).
Page 152 Chapter 11 Logging and Monitoring Application Gateway Operations Enabling and Viewing SNMP and Health Logs The device-driver statistics summarize the number of requests received from each device type. The values in the device-driver table represents the number of devices that have connected to an Application Gateway with a particular protocol device driver.
Page 153: Monitoring Application Gateway Operations
Monitoring Application Gateway Operations The Application Gateway includes a variety of standard Linux monitoring applications so that you can conveniently access the applications from one location. With the exception of the License Monitor, the applications are included in the Application Gateway under the GNU public license. To access the monitoring applications: In the Application Gateway Administration Tool, go to the Operation >...
Page 154 Chapter 11 Logging and Monitoring Application Gateway Operations Monitoring Application Gateway Operations xNetTools: multi-threaded network tool that includes a service • scanner, port scanner, ping utility, ping scan, name scan, whois query, and finger query. My traceroute: Combines the functionality of the 'traceroute' and •...
Page 155: Chapter 12 Troubleshooting
Chapter 12 Troubleshooting The following topics describe how to troubleshoot issues: General Issues (Hardware, Licenses, Certificates), page 143 • Connectivity Issues, page 145 • Express Directory, page 146 • Visual Voicemail, page 147 • Broadcast Server, page 148 • Smart Agent, page 151 •...
Page 156 Chapter 12 Troubleshooting General Issues (Hardware, Licenses, Certificates) After I restarted the Application Gateway, the system log file contains only 5 to 10 lines of entries. After a reboot, the log file typically contains 50 to 60 lines of entries. An abbreviated log file might indicate that the logging service did not start properly or that there is file corruption.
Page 157: Connectivity Issues
SSLV2 sessions do not work with a multilevel certificate chain. If intermediate (multilevel) certificates are part of your secure certificate upload, you need to make sure that the intermediate certificates are part of the certificate file you are uploading. SSLV2 does not support certificate chaining.
Page 158: Express Directory
Chapter 12 Troubleshooting Express Directory There is no license loaded on the Application Gateway. • DHCP options are not set correctly on the DHCP server so the phone • does not know to contact the Application Gateway. See Communication between the Phones and Application Gateway,” page Synchronization with the Call Server Fails Verify that the permissions on the call server are correct.
Page 159: Visual Voicemail
Automatic dialing of DNs is not working from Express Directory. Enable Hands Free Activation (HFA) as part of the Class of Service (CLS) options during set provisioning on the Communication Server 1000. I’m using a CSV source for IP/DN mapping and the latest information is not appearing.
Page 160: Broadcast Server
Automatic dialing of DNs is not working from Visual Voicemail. Enable Hands Free Activation (HFA) as part of the Class of Service (CLS) options during set provisioning on the Communication Server 1000. Broadcast Server Setup reports that it cannot install on Windows 95, 98, or ME.
Page 161 Chapter 12 Troubleshooting Broadcast Server Login attempt succeeds but the home page is not displayed. Verify that the user’s browser allows per-session cookies. Broadcast Server requires this setting in order to track a user’s session. Each page of the Broadcast Server interface includes the message that the Application Gateway is not registered with Broadcast Server.
Page 162 HTTP Error [8] is reported by the telephone. Ensure that the telephone has the latest firmware load installed. On Nortel 1140 and 1120 IP phones, alerts do not include URL softkeys. To enable Web browsing for these phones, go to the Operation > Voice Office >...
Page 163: Smart Agent
Chapter 12 Troubleshooting Smart Agent Smart Agent A user is unable to install Smart Agent. Under Windows 2000, the installation requires that the user has permission to install programs on the computer. For example, the user must be a member of a non-restricted group such as Power Users or Administrators.
Page 164: Zone Paging
Chapter 12 Troubleshooting Zone Paging Zone Paging In the Administration Tool, the page for creating a zone does not list any phones or does not list all phones in the Available Extensions list. First, determine if the Application Gateway system log includes messages about synchronization problems.
Page 165: Index
Index Active Directory, Bind DN example syntax Administration > Date page Administration > Licenses page host ID Administration > Maintenance page certificates Administration > Users page Administration Tool opening time-out administrative user accounts changing password managing resetting to default password Alternate LDAP server, for Visual Voicemail Application Gateway...
Page 166 Index troubleshooting virtual directory 70, 148 web server supporting multiple sites See also Broadcast Server User Guide See also Broadcasting to Internet Telephones from a PC cache engine support CallManager synchronization log messages call server configuring connection to multi-user login synchronization schedule certificate and Design Studio...
Page 167 LDAP attributes removing from Voice Office Menu specifying department attribute displayed specifying telephone numbers displayed troubleshooting See also Using Express Directory on Nortel Internet Telephones Extensible Stylesheet Language, See XSL Application Gateway Administration Guide Index 36, 47...
Page 168 Index External Public Address setting External Public Port setting External Public Protocol setting extranet sites, security finger query firewall configuring link rewriting for setting outbound proxy FLEXlm licensing fnetload tool Gateway Interface setting given name LDAP attribute Gmail, email sent from graphic formats support GXAS/XAS modes for IP Phone 2007 health log...
Page 169 configuring DHCP Visual Voicemail operation Voice Office Menu XAS and GXAS modes Latin-1 input encoding LDAP Administrator Bind DN attributes for voice applications Base DN Browser department attribute (paging) log messages looking up your directory’s attributes search attributes search filter server port guidelines troubleshooting version support...
Page 170 Network > Hosts page Network > Interfaces page External Public interface Network > Proxies page Network > Routes page 31, 32 Nortel Messaging configuration Operation > Advanced page Operation > General page default URL input character encoding session and connection...
Page 171 port requirements See Pre-Installation Checklist ports administration for IP Phone 2007 communication incoming HTTP/HTTPS IP Phone 2007 GXAS port setting required settings socket listener messages See also Pre-Installation Checklist port scanner prefixes, adding to dialed numbers private key combining with signed certificate unencrypting process activity level graph proxy (web pages)
Page 172 Index Session Timeout setting shutting down signaling server and IP/DN map configuring connection to multi-user login Smart Agent Active Directory, Bind DN example syntax applications supported Base DN example syntax Bind DN example syntax Caller ID prefixes certificate installed on Application Gateway Connection Properties dialog box deployment testing...
Page 173 static routes adding configuring example removing testing subnets excluding from proxy server set up for unrestricted proxy surname LDAP attribute swap space usage synchronizing AG with LDAP server signaling server system configuration, restoring date and time, changing log interpretation logs overview System Monitor telephone number CSV label...
Page 174 Voice Office Menu session idle timeout specifying department attribute displayed specifying telephone numbers displayed troubleshooting See also Using Visual Voicemail on Nortel Internet Telephones voice applications architecture illustration Application Gateway Administration Guide Voice Office Menu VPIM Watchdog timer...
Page 175 IP phones network deployment overview removing from Voice Office Menu troubleshooting zone source See also Using Zone Paging on Nortel Internet Telephones 80, 86 Application Gateway Administration Guide Index...
Page 176 Index Application Gateway Administration Guide...
Page 178 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

This manual is also suitable for:

2000

Nortel 1000 Administration Manual

Preface

Chapter 1 Application Gateway Overview

Chapter 2 Basic Administration

Basic Administration Using the Administration Tool

Installing the Cygwin UNIX Environment for Windows

Generating a CSR

Unencrypting the Private Key

Converting to a PEM-Formatted Certificate

Combining the Private Key with the Signed Certificate

Generating Trusted Certificates for Multiple Levels

Uploading a Certificate to the Application Gateway

Getting Design Studio to Recognize a Certificate

Chapter 3 Network Connection Configuration

Prerequisites

Configuring Network Interface Settings

Configuring Ports

Specifying DNS Settings

Adding Host Aliases

Configuring Routes

Creating an Application Gateway Cluster

Specifying the Default URL

Chapter 4 Voice Office Configuration Requirements

Voice Office Application Prerequisites

Customizing the Voice Office Menu

Enabling Communication between the Phones and Application Gateway

Enabling Automatic Dialing

Specifying a Source for Phone IP-To-DN Mappings

LDAP/CSV Directory Configuration Express Directory Overview

Chapter 6 Broadcast Server Installation

Chapter 7 Zone Paging Configuration

Zone Paging Configuration

Overview of Zone Paging

Zone List Source

Network Deployment

Paging Setup and Operation with Clusters

Managing Paging Zones

Chapter 8 Visual Voicemail Configuration

Chapter 9 Smart Agent Configuration

Smart Agent Features

Smart Agent Operation

Smart Agent Deployment

Helping Users with Deployment and Use

Configuring Smart Agent

Adding Click-To-Call Links to Web Applications

Adding Click-To-Call Links to Windows Applications

Chapter 10 Transformed Applications

Features

Back-End Application Transformation

Support for Multiple Formats

Conversion Features

Data and Session Management

Security

Connections and Sessions

Transformation Controls

Managing Design Studio User Accounts

Configuring the External Public Protocol, Address, and Port

Configuring URL Filtering

Configuring Session and Connection Settings

Selecting an Input Character Encoding

Disabling Unrestricted Proxy

Specifying Outbound Proxy Settings

Logging and Monitoring Application Gateway Operations

Enabling and Viewing SNMP and Health Logs

Viewing the W3C-Formatted HTTP Request Log

Enabling and Viewing SNMP Logs

Enabling and Viewing Health Logs

Monitoring Application Gateway Operations

Chapter 12 Troubleshooting

Connectivity Issues

Express Directory

Visual Voicemail

Broadcast Server

Smart Agent

Zone Paging

Index

Quick Links

Related Manuals for Nortel 1000

Summary of Contents for Nortel 1000