Nortel 1000 Release Note
Application gateway
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Nortel Application Gateway 1000
Nortel Application Gateway 1000 Release 6.0
Application Gateway Release Notes
Release Notes
Document Number: NN42360-400
Document Release: Standard 1.3
Date: June 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks. All rights reserved.
Produced in Canada
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented
without express or implied warranty. Users must take full responsibility for their applications of any products
specified in this document. The information in this document is proprietary to Nortel Networks.
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
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Table of Contents
Related Manuals for Nortel 1000
Summary of Contents for Nortel 1000
- Page 1 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
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Page 3: Table Of Contents
Network and Configuration Requirements Deployment and Operation Notes Known Issues Voice Office Application Suite Enhancements Increased Application Support for Nortel IP Phones Voice Office Language Support Broadcast Server Improvements Broadcasts and Pages Across Multiple Application Gateways Improved Support for Directories in CSV Format... - Page 4 Contents Issues Fixed in this Release Design Studio Usage Notes Additional Documentation Contacting Support Application Gateway Release Notes Guest Services Application Gateway Unsupported Software Features Transformation Issues User Interface and Operation Issues...
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Page 5: New Features In Release 6.0
The Nortel Application Gateway 1000 delivers business applications to Internet-enabled IP telephones and wireless devices. It is an open, standards-based network platform that supports simultaneous voice and data services and customizes these services to run on a broad range of devices. -
Page 6: Increased Application Support For Nortel Ip Phones
Increased Application Support for Nortel IP Phones The Voice Office Application Suite and transformed applications are • now available for Nortel IP Phones 1120E and 1140E, as well as the Nortel IP Phones 2007, 2004, 2002, and 2001. Firmware requirements and availability are as follows:... -
Page 7: Broadcast Server Improvements
The language for the Voice Office interface is set through the IP Phone • UI Language menu on the Operation > General page of the Administration Tool. All phone user quick reference guides are translated into the • supported languages. Broadcast Server Improvements The Voice Office menu includes an Alerts entry that provides access to •... -
Page 8: Improved Support For Directories In Csv Format
For information on creating a cluster, refer to Chapter 3 of the Application Gateway Administration Guide. For information how a cluster impacts push operations, refer to the Voice Office Application Suite Configuration Guide. Improved Support for Directories in CSV Format Express Directory now supports up to three telephone numbers specified in a CSV-formatted directory. -
Page 9: Click-To-Call" With The New Pc-Based Smart Agent
Alerting applications could send information such as call center • statistics, sales updates, or automated IT alerts to IP phones. The alerting application communicates with the Application Gateway • over HTTP using XML strings. The XML API supports the composition, prioritization, scheduling, •... -
Page 10: Guest Services
For details about Smart Agent, refer to the Smart Agent Configuration Guide and the online Help available from the Smart Agent application. Guest Services Displays custom advertising and information services on Nortel IP • Phone 2007. Manages the applications displayed on the phones, including rotating •... -
Page 11: Improved Application Gateway Logging
Voice Office Application Suite Overview The Application Gateway provides Voice Office Application Suite capabilities for users of Nortel Communication Server 1000 systems. The Voice Office Application Suite enables enterprises to leverage their IP telephony investments and increase workforce productivity by delivering converged applications to the screens and speakers of Nortel IP phones. -
Page 12: Application Gateway Capacity
The Design Studio application creates transformation instructions that convert large-screen business applications into a format appropriate for Nortel IP phones and a wide variety of mobile and wireless devices, including Personal Digital Assistants (PDAs) such as Palm, Pocket PC, and Research in Motion (RIM) devices. -
Page 13: Important Security Information
Important Security Information Improper configuration of the Application Gateway can result in a security risk. Before you deploy the Application Gateway, verify that it does not have access to protected intranet sites. Be aware of the following security considerations: Protected servers •... -
Page 14: Network And Configuration Requirements
Nortel Messaging release 2 (for Visual Voicemail). • Nortel Messaging operation with Visual Voicemail requires that you enable the Desktop and Web Messaging mailbox feature in Nortel Messaging Manager. Deployment and Operation Notes Licensing of IP Phones 1120E, 1140E, and 2007 You must have a license for each IP Phone that is to use Voice Office applications. -
Page 15: Ip Phone 2007 Xas/Gxas Mode Impact On Licensing
For IP Phones 1120E, 1140E, and 2007, licenses are specific to the IP • Phone 2007. When you purchase licenses for your IP phones, you must indicate the total number of IP Phones 1120E/1140E/2007 to be licensed. For example, if you have 500 of the IP Phone 2004, 300 of the IP Phone 2001, and 100 of the IP Phone 2007, you must purchase a total of 900 licenses and indicate that 100 of the licenses are for IP Phone 2007. -
Page 16: General
• for the IP/DN map can be obtained from the signaling and call servers. For sites using Communication Server 1000, release 4.0, you configure a connection between the Application Gateway and one signaling server, which provides the Application Gateway with information from all connected call servers. - Page 17 (1778) Restarting the Application Gateway from the Administration • Tool sometimes fails. Workaround: Power cycle the Application Gateway. (2033) On Nortel IP Phones 1120E and 1140E (GXAS), it is not possible • to adjust the audio volume while the phone has a session with the Application Gateway.
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Page 18: Visual Voicemail
(2038) On Nortel IP Phones 1120E and 1140E (XAS), pressing the • Service key to access the Voice Office menu temporarily stops one of the ring tones so that the ringing sounds clipped. (2144) Tapping the IP Phone 2007 screen (GXAS) 35 times or more in a •... -
Page 19: Broadcast Server
Workaround: Either page from the handset or choose the speaker from the soft key after you initiate the page. (1702) On Nortel IP Phone 2004, if the headset is being used to record • a reply to a Visual Voicemail message, incoming page audio plays over the speaker rather than over the headset and the recording is terminated. -
Page 20: Known Issues
For Microsoft Internet Information Services (IIS) 5.0, IIS hangs when • Broadcast Server attempts to upload a large .wav file. This error is due to the lack of a defined limit on the Windows 2000 IIS 5.0 server, which does not terminate properly when the limit is exceeded. Workaround: Microsoft recommends an upgrade to Windows 2003 IIS 6.0 server to resolve this issue. -
Page 21: Broadcast Server
Workaround: To reconnect to the Application Gateway, either pick up the phone’s handset or reboot the phone. (760) If a Nortel IP telephone user hangs up the handset when viewing • the Express Directory or the Visual Voicemail messages list, the telephone exits from the voice office application and returns to the main Nortel display. -
Page 22: Express Directory
(1667) Broadcast Server does not support special characters in the • name of uploaded audio files. Workaround: Do not use special characters in the filenames of audio files. (1857) For IP Phones 2002 and 2004, if an alert contains both a Dial soft •... -
Page 23: Smart Agent
(2312) Clicking many Click-to-Call links without clicking the OK or • Cancel soft keys to initiate or cancel each call will cause IP Phones 2007, 1120E, and 1140E screens (GXAS) to freeze. (2532) The “Click-to-call” number does not display on Nortel 2002 IP • phones. -
Page 24: Visual Voicemail
• attachment sent as a reply. The text does display in XAS mode. (1845) On Nortel 1120 and 1140 phones (GXAS), the Return and Logoff • soft keys are missing the first time that you log on to Visual Voicemail and display the message list. -
Page 25: Zone Paging
Zone Paging (167) If you create a custom zone that has the same name as a zone that • is imported from LDAP, the Application Gateway creates one zone per extension. Workaround: Remove the extra zones and create a custom zone with a unique name. -
Page 26: Application Gateway
(2685) If an alert and page are sent at the same time, the Application • Gateway will become temporarily unavailable. Workaround: Do not simultaneously send an alert and page. (2718) If you stop a page from an IP Phone 1120E or 1140E and then •... -
Page 27: Issues Fixed In This Release
(773) A change to the proxy exclusion list on the Network > Proxies • page does not cause the Application Gateway to restart. Workaround: Go to the Administration > Maintenance page and click Restart. (2027) After changing the root password, you might be asked to enter •... - Page 28 PCs to the same distribution list causes an error on the Broadcast Server server and you will be unable to log into it. (886) If a phone user selects a paging zone that includes a Nortel IP • Phone 2007 (GXAS) that has “Receive Only” paging permission, the page is not sent to any phone in the zone and the phone does not display the “Ready to receive page”...
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Page 29: Design Studio Usage Notes
(2110) When you edit a Guest Services slide or button, the current • action of the slide or button does not display. (2518) A page might not be received by all members of a zone. • Design Studio Usage Notes The following information is intended to help you work around non-critical operational issues that you might encounter when using Design Studio. -
Page 30: User Interface And Operation Issues
IP phone. To work around this issue, choose a different element for the label. The Design Studio Preview for Nortel IP telephones does not display • non-breaking spaces or the ampersand character correctly. In the Design Studio Preview, a non-breaking space ( ) is displayed as... - Page 31 The Design Studio Find command does not work on a collapsed • portion of the XHTML tree. Expand the XHTML and then use the Find command. After you remove a page from a project, Design Studio does not allow • you to undo the operation.
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Page 32: Additional Documentation
PDF version of the administration and configuration documentation from related pages of the Application Gateway Administration Tool. Contacting Support The best source of support for Nortel products is the Nortel Support Web site: http://www.nortel.com/support Broadcasting to Nortel Internet Telephones from a PC... -
Page 34: Application Gateway Release Notes
Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.