Chapter 11 Callpilot Voice Forms: Planning A Voice Form; Overview; Introduction; Nortel Callpilot - Nortel CallPilot Administrator's Manual

Chapter 11
CallPilot voice forms: planning a voice
form
In this chapter
"Overview" (page 205)
"Seven steps to plan and design a voice form" (page 208)

Overview

This chapter covers the planning and designing of a new voice form. For
step-by-step instructions to create, configure, modify, and maintain a voice
form, refer to CallPilot Manager online Help.

Introduction

A voice form is the electronic equivalent of a paper form. Voice forms make
it easier for organizations to reach customers or employees by making
services available 24 hours a day from any location.
The most important step in creating a voice form is planning and design.
Even simple voice forms require planning. You can create a more effective
information-gathering tool when you have a clear overall picture of how the
voice form works before you begin. Ensure that you plan the voice form on
paper before you configure your voice form on the Voice Form Detail page.
Your plan is the blueprint for implementing your voice form.
There are a number of worksheets in this chapter that contain the same
prompts as the voice form application. If you are interested in getting started
right away and configuring your voice form, you can use the procedural
Help topics in CallPilot Manager. To find the starting point, open CallPilot
Manager, click the CallPilot Manager online Help button, click the Search
tab, and then search for "work flow for creating a voice form." Nortel
recommends that you have a detailed design of your voice form before you
create and configure the voice form.
Copyright © 2007, Nortel Networks
.

Nortel CallPilot

Administrator Guide

NN44200-601 01.11 Standard

5.0 9 November 2007
205