Nortel Business Communications Manager (BCM) & Norstar Manuals

Manuals and User Guides for Nortel Business Communications Manager (BCM) & Norstar. We have 1 Nortel Business Communications Manager (BCM) & Norstar manual available for free PDF download: Installation And User Manual

Nortel Business Communications Manager (BCM) & Norstar Installation And User Manual

Nortel Business Communications Manager (BCM) & Norstar Installation And User Manual (81 pages)

Nortel Networks Business Communications Manager (BCM) & Norstar Installation

Brand: Nortel | Category: Software | Size: 4.21 MB

Table of Contents

Table of Contents
2
Chapter 1: Introduction

4
- Introduction
  4
- Minimum Requirements
  6
Chapter 2: Nortel Prerequisites

9
- Norstar CTA Installation
  9
- BCM LAN CTE Client Installation
  10
Chapter 3: Microsoft Prerequisites

12
- Microsoft Prerequisites
  12
Chapter 4: Installation

13
- Upgrading
  13
- Norstar DN Discovery
  16
- BCM Installation Wizard
  17
- Console.net Licensing
  21
Chapter 5: Configuration

24
- Server / Configuration
  24
- Console.net Main GUI
  25
- Server / Lines
  28
- Server / Messages
  29
- Server / Notification Messages
  31
- Directory Number / Configuration
  32
- Customers / Contacts
  39
- Company Contacts
  39
- Independent Contact
  40
- Global Options
  41
Chapter 6: Reports

44
- Reports
  44
- Inbound Calls
  44
- Summary by Extensions
  45
- Call Duration
  48
- Sample Reports
  51
- Report Toolbar
  52
Chapter 7: Using Console.net

55
- Console.net Login
  55
- GUI (Graphical User Interface)
  55
- Call Control
  57
- Extension Directed Features
  60
- Using Console.net Messaging
  62
- Navigator
  64
- Speed Dialing
  65
- External Call Transfer
  67
- Extension Layout Settings
  67
- Directory Number (Extension) Sorting
  69
- System
  70
- Url
  71
- Language Selection
  71
Chapter 8: Appendices

72
- Appendix A
  
  72
- Appendix B
  
  78

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