When printing on roll paper, the printed surface becomes
Depending on the paper, the printed surface may become scratched when the paper is
In this case, you must set Paper retention setting to Release on the touch screen, and then manually feed the
paper. Lift the release lever, feed the roll paper until the leading edge is visible on the platen, lower the release
lever, and then proceed to the next step. If Paper retention setting is set to Release, you will no longer be able
to automatically switch between the upper and lower roll paper.
Has the roll paper lost tension during printing?
If the roll paper loses tension, the paper surface could be damaged and the paper could wrinkle or fold.
Set Roll paper tension (printing) in the touch screen menu to High.
• Carrying out Adjust print quality is recommended when changing Roll paper tension (printing)