Roll paper cannot be inserted into the Paper Feed Slot
Is the roll paper curled?
Straighten out curls and reload the roll.
Is paper jammed in the feed slot?
Remove the jammed paper.
Clearing Jammed Roll Paper
Clearing a Jammed Sheet
Check that the correct paper source has been selected
Select Paper settings in the touch screen menu, and then select the paper source.
Is the roll unit in Take-up mode when feeding from the roll unit?
Select Roll unit use setting in the touch screen menu, and set it to paper feed mode.
Loading the Lower Roll on the Roll Unit (Option)