Canon imagePROGRAF PRO-6600 Online Manual
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Canon imagePROGRAF PRO-6600 Online Manual

Canon imagePROGRAF PRO-6600 Online Manual

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PRO-6600 PRO-4600 PRO-2600
PRO-566 PRO-546 PRO-526
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Summary of Contents for Canon imagePROGRAF PRO-6600

  • Page 1 PRO-6600 PRO-4600 PRO-2600 PRO-566 PRO-546 PRO-526 Online Manual English...

  • Page 2: Table Of Contents

    Contents Symbols Used in This Document..........19 Trademarks and Licenses.
  • Page 3 Using Roll Unit to Use 2-Level Rolls........... 120 About 2-Level Roll Switching.
  • Page 4 Canon IJ Printer Driver........
  • Page 5 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List......263 Before Installing the Printer Driver.
  • Page 6 Cutting Roll Paper after Printing............296 Automatically Switch Rolls.
  • Page 7 Web service setup............. 392 Paper-related settings.
  • Page 8 USB Connection............. . 470 Another Printer Found with Same Name.
  • Page 9 Checking the Remaining Maintenance Cartridge Capacity........547 Replacing the Cutter Blade.
  • Page 10 The length of the printed image in the paper ejection direction is not accurate....617 Images are printed crooked............619 Margins are wide.
  • Page 11 Cannot load sheets..............674 Roll Paper Is not Fed Automatically.
  • Page 12 1018..............712 1019.
  • Page 13 1326..............745 1327.
  • Page 14 1752..............778 1753.
  • Page 15 3350..............811 3351.
  • Page 16 4900..............844 4901.
  • Page 17 6700..............878 6702.
  • Page 18 WEEE................913 Handling Precautions.

  • Page 19: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 20: Trademarks And Licenses

    Trademarks and Licenses Trademarks Licenses...

  • Page 21: Trademarks

    • Google, Google Home, and Android are trademarks of Google LLC. • App Store is a trademark of Apple Inc., registered in the U.S. and other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • AOSS™ is a trademark of BUFFALO INC.

  • Page 22: Licenses

    Licenses Copyright (c) 2003-2015 Apple Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 23 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
  • Page 24 3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and 4.
  • Page 25 such warranty or additional liability. END OF TERMS AND CONDITIONS ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both...
  • Page 26 ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 27 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 5: Sparta, Inc copyright notice (BSD) ----- Copyright (c) 2003-2012, Sparta, Inc All rights reserved.
  • Page 28 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 29 OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;...
  • Page 30 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 31 ---- Part 12: Arista Networks copyright notice (BSD) ---- Copyright (c) 2013, Arista Networks, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 32 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of VMware, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 33 PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 34 Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
  • Page 35 David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 36 This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.
  • Page 37 ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation.
  • Page 38 - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. - Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 39 ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 40 PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE...
  • Page 41 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 42 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 43 THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
  • Page 44 * Neither the name of Google Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 45 may be infringed by your derivative works or by other works in which the Apple Software may be incorporated. Unless you explicitly state otherwise, if you provide any ideas, suggestions, recommendations, bug fixes or enhancements to Apple in connection with this software ("Feedback"), you hereby grant to Apple a non-exclusive, fully paid-up, perpetual, irrevocable, worldwide license to make, use, reproduce, incorporate, modify, display, perform, sell, make or have made derivative works of, distribute (directly or indirectly) and sublicense, such Feedback in connection with Apple products...
  • Page 46 PCRE JUST-IN-TIME COMPILATION SUPPORT ------------------------------------- Written by: Zoltan Herczeg Email local part: hzmester Emain domain: freemail.hu Copyright(c) 2010-2012 Zoltan Herczeg All rights reserved. STACK-LESS JUST-IN-TIME COMPILER -------------------------------- Written by: Zoltan Herczeg Email local part: hzmester Emain domain: freemail.hu Copyright(c) 2009-2012 Zoltan Herczeg All rights reserved.
  • Page 47 LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

  • Page 48: Basic Operations

    Basic Operations Printer Parts Front Back / Side Top Cover (Inside) Operation Panel Printer Stand Roll Unit Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets in the Printer Using the Basket on the Printer Stand Storing the Basket on the Printer Stand Using the Roll Unit for Media Take-Up Stopping Printing...

  • Page 49: Printer Parts

    Printer Parts Front Back / Side Top Cover (Inside) Operation Panel Printer Stand Roll Unit...

  • Page 50: Front

    Front A: Top Cover Open this cover to install the print head, load paper, and remove any jammed paper from inside the printer as needed. Top Cover (Inside) B: Output Guide Guides printed documents as they are ejected. Open this guide when loading a roll. C: Roll holder Slot Slide the Roll Holder into this slot.
  • Page 51 K: Touch Screen Use this screen to operate the printer and check the printer status. Operation Panel L: Ink Tank Cover Open this cover to replace the ink tank. Ink Tank Cover (Inside) Roll Holder Set Load roll paper on the roll holder and then load the holder in the printer. You can use the roll holder with both 2-inch and 3-inch paper cores.
  • Page 52 Important • When purchasing, check the Model number.

  • Page 53: Ink Tank Cover (Inside)

    Ink Tank Cover (Inside) Left Side Right Side A: Ink Color Label Load an ink tank that matches the color and name on this label. B: Ink Lamp Indicates the state of the ink tank as follows. • On • The ink tank is installed correctly.
  • Page 54 • 160 ml (5.4 fl oz) • • 330 ml (11.2 fl oz) • • 700 ml (23.7 fl oz) • Important • When purchasing, check the Model number. • Checking the Ink Tank Model Number...

  • Page 55: Back / Side

    Back / Side A: Carrying Grips When carrying the printer, have six people hold it by these handles under both sides. B: USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. C: Wired LAN Connector Connect an Ethernet cable to this port.

  • Page 56: Top Cover (Inside)

    Top Cover (Inside) A: Top Cover Roller Prevents paper from rising when ejected. B: Internal Light Lights automatically when the top cover is opened or during printing. C: Cleaning Brush When cleaning inside the printer under the top cover, use this brush to sweep away paper dust on the platen.
  • Page 57 Cutter Blade Model number: CT-07 A round-bladed cutter for automatic paper cutting. This cutter blade comes with a part for securing the cutter blade during installation. Replacing the Cutter Blade Important • When purchasing, check the Model number.

  • Page 58: Carriage

    Carriage A: Print Head Locking Cover Secures the print head. B: Print Head Print Head C: Print Head Lock Lever Lock print head locking cover. Print Head Model number: PF-10 The print head is equipped with ink nozzles. Replacing the Print Head Important •...

  • Page 59: Operation Panel

    Operation Panel A: ON button / ON lamp Turns the printer on and off. Turning the Printer On and Off The ON lamp is lit when the printer is on or in Sleep mode. B: Load button Loads the paper when it is set or replaced. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...
  • Page 60 • Lit (orange) • A warning message is displayed. • Flashing (orange) • An error message is displayed. • Off • There are no active print jobs, warnings, or errors. Note • When the printer is in Sleep mode, to restore the display, press the buttons on the operation panel or touch the touch screen.

  • Page 61: Printer Stand

    Printer Stand The following Stand can be used with the printer. • PRO-2600 / PRO-526 : Printer Stand SD-21 • The PRO-6600, PRO-4600, PRO-566, and PRO-546 models come with the printer stand included. Stand Parts A: Stand Unit A stand that holds the printer. Equipped with casters to facilitate moving the printer. B: Basket Catches the ejected printed documents.
  • Page 62 Parts of the Basket A: Basket Rod (tag side) Secures the cloth basket to the tips of the basket arm. B: Basket Arm Retains the basket rod (tag side). By changing the length and the angle, you can make the basket suitable for various conditions. C: Basket Cloth A cloth tray that catches ejected documents.

  • Page 63: Roll Unit

    Roll Unit The roll unit functions as a feed device that can accommodate an additional roll for a total of two rolls on the printer and as a take-up device that automatically takes up the printed roll paper. Switch between these two functions depending on the circumstances.
  • Page 64 E: Take-up Button You can rotate the roll unit the desired amount as long as winding is not in progress. When the winding direction is set to inward winding, the unit takes up the paper; when it is set to outward winding, the unit rewinds the paper.

  • Page 65: Using The Printer

    Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets in the Printer Using the Basket on the Printer Stand Storing the Basket on the Printer Stand Using the Roll Unit for Media Take-Up Stopping Printing Pausing Printing...

  • Page 66: Turning The Printer On And Off

    1. Press ON button to turn on printer. The ON button lights up and the printer will now start up. The Canon logo appears on the touch screen, and then "Starting the system...Please wait momentarily" appears. When startup is finished, the printer enters standby mode.
  • Page 67 The printer will not enter standby mode in the following situations. Take action as necessary. • The top cover is open • Close the top cover. • The ink tank cover is open • Close the ink tank cover. • The print head is not installed •...
  • Page 68 If the Status lamp is flashing orange, check the message on the touch screen and take action as necessary. If the Status lamp is flashing white, the printer is printing, receiving data, etc. Turn off the power after the Status lamp turns off. 2.

  • Page 69: Loading Rolls In The Printer

    Loading Rolls in the Printer Follow these steps to load rolls in the printer. When selecting Enable in Roll paper auto feed, the roll paper is fed automatically by simply loading it. Important • Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be •...
  • Page 70 3. Select Load paper. Note • If any paper has been advanced that will not be used, a message is shown requesting you to • remove it. After following the instructions on the screen to remove the paper, go to the next step. 4.
  • Page 71 Caution • Do not force the roll holder into the printer with the right and left ends reversed. This may damage • the printer and roll holder. • Do not release the flanges until the holder is loaded in the roll holder slot. •...
  • Page 72 • When Roll paper auto feed is Enable and if you attach the roll holder without the roll paper • loaded on the roll holder, Preparing to feed the paper... appears on the operation panel. In this case, press the Stop button on the operation panel to cancel feeding. Note •...
  • Page 73 • If the paper is wrinkled or warped, straighten it out before loading it. • • Load the roll so that there is no gap between the right edge of the paper and the Roll Holder. • • Depending on the paper, the roll paper may be scratched when being fed and not feed well. •...
  • Page 74 5. After paper feeding has started, do the following operations based on the Manage remaining roll amount setting and the barcode printed on the roll paper Keeping Track of the Amount of Roll Paper Left • When selecting Disable or Auto estimate in Manage remaining roll amount. •...
  • Page 75 Note • If you have selected Auto with confirmation or Auto detect in the Media type selection • method and you are using the barcode to manage the remaining roll paper, the barcode is read first. If it fails to read the barcode, it will detect the media type from the estimated result and display the candidate.

  • Page 76: Loading Sheets In The Printer

    Loading Sheets in the Printer Follow these steps to load sheets in the printer. Important • Paper that is wrinkled or warped may jam. If necessary, straighten the paper and reload it. • • Load the paper straight. Loading paper askew will cause an error. •...
  • Page 77 3. Select Load paper. 4. Open top cover and lift release lever. Important • Do not touch Linear Scale (A), carriage shaft (B), or Ink Tube Stabilizer (C). Touching these parts • may damage them.
  • Page 78 5. Insert the cut paper in portrait orientation, with the print side up, between the platen (D) and the paper retainer (E). When the cut paper is inserted, it is automatically adsorbed onto platen surface. 6. Align the paper with the paper alignment line (F) on the right side.
  • Page 79 7. Align the back edge of the inserted paper with the front edge of the back paper alignment line (G). Important • Load the sheet so that it is parallel to the right paper alignment line (F). Loading paper askew will •...
  • Page 80 Note • You can also align the cut sheet based on its near edge. In this case, load the cut sheet aligning • its near edge with marks (H) on the platen and the right edge with the right-side paper alignment line (F).
  • Page 81 Note • If a print job has been received in advance, follow the touch screen to start printing after loading • the paper. 9. Select the type of loaded paper and select OK. Paper feeding will start. Note • For details on media types that you can select, see "Paper Information List." •...

  • Page 82: Using The Basket On The Printer Stand

    Using the Basket on the Printer Stand By changing the following four items for the basket, you can use the basket in various ways to suit your application. • Length of basket arm • • Tilt of basket arm • •...
  • Page 83 Important • When lengthening the basket arm, first return the basket to an unwound state while pressing the • basket rewind button on the right edge of the basket rod (tag side), and then make the change. Changing Tilt of basket arm You can change the tilt of the basket arm in three steps.
  • Page 84 Important • If you are changing the angle of the basket arm, make sure the thick part of the basket arm is pulled • out as far as possible. • When changing the angle of the basket arm, hold the thick part of the left/right basket arm, and adjust •...
  • Page 85 Important • When attaching the basket rod (cord side) to the front of the printer, make sure both ends of the rod • (A) are securely hooked onto the attachment parts. Changing Length of basket You can adjust the basket length by rotating the basket rod (tag side). To shorten, rotate the basket rod (tag side) in the direction of the arrow to wind the basket.
  • Page 86 To lengthen, rotate the basket rod (tag side) in the opposite direction of the arrow while pressing the basket rewind button (A) on the right end of the basket rod (tag side). You can return the wound basket to its original position.

  • Page 87: Example Basket Configurations

    Example Basket Configurations Various positions are possible for the basket that collects the printed materials. In this section, we present the following five positions as examples of using the basket. Switch the position of the basket to suit to the media type and the print job. Using Without roll unit (Position 1) Using With roll unit (Position 2) Printing on Large-Format or Easily Damaged Paper (Position 3)
  • Page 88 • If using the roll unit as a feed device and using the Position 1 basket, the ejected roll paper's cut • end enters the roll unit and may cause a paper jam or affect the print quality when set to Borderless Printing or Trim edge first when loading the paper.
  • Page 89 Important • Always select Eject cut in Cutting mode when used in this position. If you select Automatic cut, the • printed materials may be damaged. Specifying the Cutting Method for Rolls • Be extra careful when using paper that tends to curl or is damaged easily in this position. •...
  • Page 90 Important • Be extra careful when using paper that tends to curl or is damaged easily in this position. • • With some types of paper, the leading edge may curl or bend during ejection. In this case, straighten • out the paper.

  • Page 91: Storing The Basket On The Printer Stand

    Storing the Basket on the Printer Stand Store the basket in the following two positions when not in use. Select the position to suit the circumstances. If Changing Roll Paper or Using roll unit as Take-up Device Using Without basket (Only When roll unit Is Not Used) If Changing Roll Paper or Using roll unit as Take-up Device If replacing the roll paper or using the roll unit as a take-up device, store the basket.

  • Page 93: Using The Roll Unit For Media Take-Up

    Using the Roll Unit for Media Take-Up Switching Roll Unit Modes Using the Roll Unit In Take-Up Mode Removing Printed Paper from the Roll Unit...

  • Page 94: Switching Roll Unit Modes

    Switching Roll Unit Modes Before using the roll unit, follow these steps to select the mode you want to use. Important • After switching the roll unit function, you must use a separate computer to apply the roll unit settings to •...
  • Page 95 Note • If you selected Do not cut, the roll paper will not be cut after printing regardless of the • Cutting mode setting on the printer. Select this option when you want to print multiple pages consecutively without cutting. •...
  • Page 96 2. Select the Take-up mode area. 3. Select Roll unit use settings. 4. Check the contents of the message and select ON. Note • If you change the mode without cutting the roll paper with the printer's cutter, a screen •...

  • Page 97: Using The Roll Unit In Take-Up Mode

    Using the Roll Unit In Take-Up Mode Important • For details on the roll paper compatible with winding, see "Paper Information List.". • • Before loading the roll paper to be taken up on the roll unit, set the roll unit mode to take-up device on •...
  • Page 98 • holder stopper Side • 4. Insert paper core, which is for winding roll paper, into roll holder. Important • We recommend using a paper core that is wider than the paper to be wound when winding paper. • If you use a narrower paper core, use with a gap between the holder stopper and the paper. •...
  • Page 99 6. Change Roll Holder Lock switch on roll unit to release position. 7. Hold flanges (A) so that holder stopper is on left, align roll holder shaft with roll holder slot left and right guide grooves (B), and load.
  • Page 100 8. Change Roll Holder Lock switch on roll unit to locked position. 9. Change the feed flap switch on top of the roll unit so that the switch indicator (A) is aligned with ● (B) position on the take-up icon.
  • Page 101 10. Change Inward/Outward Winding Changeover switch on roll unit to desired winding direction. Note • For the winding direction of the roll paper, you can select either outward winding to make the • printed surface on the outside of the roll or inward winding to make the printed surface on the inside of the roll.
  • Page 102 ◦ Inward Winding ◦ Important • If winding with inward winding, you must pass the leading edge of the roll paper to the • back of the paper core and secure with tape. If this operation is difficult, you can also remove the roll holder, push the roll paper into the back, reinstall the roll holder, and pass the roll paper to the back of the paper core.
  • Page 103 Important • Secure the left and right edges of the roll paper with tape within 2.0 inches (50 mm) of the • edges so that neither end of the roll paper lift up. • When rewinding heavyweight paper, use strong adhesive tape to fasten it. Otherwise, a •...
  • Page 104 Important • If the roll holder lifts up, it may cause an error. • 7. To stabilize operations when starting taking up, advance roll paper with operation panel and wind roll paper approximately one revolution. Feeding Roll Paper Manually 8. Push roll holder downward again, and check that roll holder is not lifting up. The winding preparation is complete.
  • Page 105 3. Align right edge of roll paper to right edge of paper core while pulling on roll paper evenly, and secure with tape. 4. While making sure that roll paper is flat, secure left edge of roll paper to paper core with tape. ◦...
  • Page 106 ◦ Inward Winding ◦ Important • If the roll holder lifts up, it may cause an error. • 7. Make sure Inward/Outward Winding Changeover switch on roll unit is in desired direction and press Auto Take-up/Pause button. The Pause lamp, which has been lighted up to this point, turns off, and the Auto Take-up lamp lights up instead.

  • Page 107: Removing Printed Paper From The Roll Unit

    Removing Printed Paper from the Roll Unit Note • By selecting the paper settings display area and then Take-up mode area when setting Take-up mode • and setting Wind up after cutting to Enable in advance, you can omit steps 6 and 7 below, because when the paper is cut after printing, the next paper will be automatically taken up after that.
  • Page 108 Important • When cutting the roll paper, always hold the printed paper. If cut without holding the printed paper, • the paper may fall to the floor and become soiled. 7. While holding trailing edge of printed paper, press Take-up or Rewind button to wind printed paper.
  • Page 109 10. Rotate the holder stopper lever (A) towards to release the lock, and while holding the end plate (B), remove holder stopper from the roll holder. 11. Remove printed material that has been taken up, from roll holder for each paper core.

  • Page 110: Stopping Printing

    Stopping Printing To cancel printing or reception of print jobs, tap Stop on the touch screen. When you tap Stop during printing, the behavior of the printer varies depending on the current status. • You tap Stop before printing starts •...

  • Page 111: Pausing Printing

    Pausing Printing During printing, if you set Pause printing to Enable, the printer enters a state in which printing is paused, after the completion of the printing process when this setting was made. In this state, all printing is not executed. To restore normal operation after pausing printing, set Pause printing to Disable.

  • Page 112: Printing

    Printing Hanging and Horizontal Banners (Large-Format Printing) See more... Printing from Printer Printing Data Saved on USB Flash Drive Printing from Smartphone/Tablet Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) Enlarging Copy with imageRUNNER ADVANCE Using PIXMA/MAXIFY Cloud Link...
  • Page 113 Managing Print Jobs Handling Print Jobs Using the Printer Hard Disk to Handle Print Jobs...

  • Page 114: Printing From Computer (Macos)

    Printing from Computer (macOS) Printing with Easy Setup Basic Setting the Number of Copies and Printing Order Using Roll Unit to Use 2-Level Rolls Changing the Print Quality and Correcting Image Data Scaled Printing Printing to Oversized Paper Sizes Setting Paper Dimensions (Custom Size) Set a Custom Size Roll Width Printing without Edges Based on the Scenarios Changing the Clear Coating Settings...

  • Page 115: Printing With Easy Setup

    Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Check that printer is turned on 2. Load paper on the printer roll paper sheet. 3. Select the printer Select your model from the Printer list in the Print Dialog.
  • Page 116 • In the Presets section, click Save Current Settings as Preset... to register the specified settings. • See "Paper Information List" for Canon authentic paper or Canon output check paper. 7. Select the paper source For Paper Source, select the setting that matches your purpose.
  • Page 117 Important • The print quality settings that can be selected may differ depending on a printing profile. 9. Select Page Processing from Printer Options 10. Selecting Roll Paper Width If you selected a roll paper for Paper Source in Quality & Media, set Roll Paper Width to the width of the roll paper loaded in the printer.

  • Page 118: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order Collate Sheets + Reverse Collate Sheets + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
  • Page 119 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.

  • Page 120: Using Roll Unit To Use 2-Level Rolls

    Using Roll Unit to Use 2-Level Rolls About 2-Level Roll Switching Setting the Paper Rolls in the Printer According to the Intended Use Printing by Automatically Switching Upper-level and Lower-level Roll Papers How to Switch Paper Rolls Reflect Roll Unit Settings in the Printer Driver...

  • Page 121: About 2-Level Roll Switching

    About 2-Level Roll Switching This printer allows you to load roll paper in two levels, the upper level (Roll 1) and the lower level (Roll 2) and to automatically switch between Roll 1 and Roll 2 depending on the print job. Printing by automatically switching Roll 1 and Roll 2 in this way is called "2-level roll switching."...

  • Page 122: Setting The Paper Rolls In The Printer According To The Intended Use

    Setting the paper (Example 1) Paper-feeding tray Roll Width Media Type Upper-level A1/A2 Roll (594.0mm) Plain Paper Lower-level A1/A2 Roll (594.0mm) Canon Coated Paper Setting the paper (Example 2) Paper-feeding tray Roll Width Media Type Upper-level 24 in Roll (609.6mm)
  • Page 123 Document Roll 1: Roll 2: Size: A3 ISO A1/A2 ISO A3/A4 Media Type: Plain Paper Plain Paper Glossy Paper • To learn how to switch paper- feeding trays, see "How to switch paper rolls."...

  • Page 124: Printing By Automatically Switching Upper-Level And Lower-Level Roll Papers

    Printing by Automatically Switching Upper-level and Lower- level Roll Papers You can print by automatically switching Roll Paper 1 and Roll Paper 2 depending on the print job. The procedure for printing by automatically switching Roll Paper 1 and Roll Paper 2 is as follows: 1.
  • Page 125 7. Selecting the printing method for the roll paper When performing enlarged/reduced printing of the source document in accordance with the roll paper width, select On (Bordered) or On (Borderless) from Fit Roll Paper Width. 8. Set the other items To rotate the document 90 degrees and print it, select the Rotate Page 90 degrees check box.
  • Page 126 9. Complete the setup Click Print. When you print, the paper source is switched automatically to roll paper. Important • On the operation panel, if Printer settings -> Paper-related settings -> Roll paper auto switching is set to Do not identify size, the document may be printed on the unintended roll paper. Before printing, confirm that the setting in the operation panel is set to Identify size.

  • Page 127: How To Switch Paper Rolls

    How to Switch Paper Rolls Here we will explain how the roll paper set in the upper and lower trays of the printer are switched. Refer to this information when necessary, for example, when documents will not print as expected, etc. If you select Roll Paper (Auto) under Paper Source in the Quality &...
  • Page 128 Neither roll 1 nor roll 2 match the Error / On hold paper type Both paper roll 1 and paper roll 2 To Condition 3 match the paper type Select the paper It has changed to Do not identify roll currently being In the Printer menu, how has the Roll paper size fed into the platen...
  • Page 129 width of both paper roll 1 and pa- per roll 2 Select the paper roll whose width is Roll width is different closer to the width specified for the Is the width of paper roll 1 different from the print job Condi- width of paper roll 2? tion 7...
  • Page 130 fed into the platen It has changed to Identify size To Condition 4 Select the paper Only one of either paper roll 1 or roll compatible paper roll 2 is compatible with bor- with borderless derless printing printing If borderless printing has been indicated for Neither paper roll 1 nor paper roll Condi- the print job (if it has not, on to condition 5)
  • Page 131 Select the paper roll currently being Roll width is the same fed into the platen *1 In the following cases, neither roll 1 nor roll 2 are being fed onto the platen. In such cases, paper roll 1 is selected. •...

  • Page 132: Reflect Roll Unit Settings In The Printer Driver

    Reflect Roll Unit Settings in the Printer Driver Configure the settings of the roll unit in the printer driver so that they reflect those in the printer unit. If you configure the settings of the roll unit in the printer driver so that they reflect those in the printer unit, the paper-feeding methods which can be set in the printer driver will switch to the state the printer unit was Procedure for configuring the settings of the roll unit in the printer driver so that they reflect those in the printer unit.

  • Page 133: Changing The Print Quality And Correcting Image Data

    Changing the Print Quality and Correcting Image Data Adjusting Color Balance Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Adjusting Brightness Adjusting Contrast...

  • Page 134: Adjusting Color Balance

    Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
  • Page 135 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Brightness Adjusting Contrast...

  • Page 136: Setting The Print Quality Level (Custom)

    Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from Printer Options in the Print Dialog 2. Select the print quality Select Custom for Print Quality.

  • Page 137: Printing A Color Document In Monochrome

    Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from Printer Options in the Print Dialog 2. Set black and white photo printing Check the Black and White Photo Print check box. 3.

  • Page 138: Specifying Color Correction

    When you execute print, the document data is printed with the specified color correction. Important • Depending on the application software, when a printing ICC profile is specified from that application software, Canon Color Matching cannot be selected because ColorSync is selected automatically.
  • Page 139 • The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is selected. Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)

  • Page 140: Optimal Photo Printing Of Image Data

    Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.

  • Page 141: Adjusting Colors With The Printer Driver

    Important • When printing using printer driver matching, Canon recommends that you set the monitor and the environment light as follows: Monitor...
  • Page 142 5. Set the other items From Printer Options, select Color Options. If necessary, adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings. 6. Complete the setup Click Print. When you execute print, the printer driver adjusts the colors when printing the data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction...

  • Page 143: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)

    Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into macOS when printing.
  • Page 144 Click Print. When you execute print, the printer uses the color space of the image data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...

  • Page 145: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)

    Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
  • Page 146 Adjusting Brightness Adjusting Contrast...

  • Page 147: Adjusting Brightness

    Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1.

  • Page 148: Adjusting Contrast

    Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.

  • Page 149: Scaled Printing

    Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: Printing by Enlarging/Reducing Document to Specified Ratio 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2.
  • Page 150 Printing by Enlarging/Reducing Document to Match Roll Paper Width 1. Select Page Processing from Printer Options in the Print Dialog 2. Setting Enlarged/Reduced Printing For Fit Roll Paper Width, select On (Bordered) or On (Borderless). Note • Depending on the Paper Size settings, the settings you can choose will differ. •...

  • Page 151: Printing To Oversized Paper Sizes

    Printing to Oversized Paper Sizes When printing a created document so that it fills the entire paper width, select a paper size from the "XXX oversize" (sizes resulting from adding margins necessary for printer operation to the document sizes) so that all areas of the document are printed at their actual size.
  • Page 152 6. Complete the setup Click Print. When you print, the document is printed so that it fills the paper width. Important • When printing to oversized paper sizes, use paper that has the following necessary margins added to the document size. Cut sheet: 6 mm or more added to width and 23 mm or more added to height of document size Roll paper: 6 mm or more added to width and 6 mm or more added to height of document size Note...

  • Page 153: Setting Paper Dimensions (Custom Size)

    Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.

  • Page 154: Set A Custom Size Roll Width

    Set a Custom Size Roll Width By specifying the roll paper width with a value, you can use roll paper with a width that cannot be selected in Roll Paper Width. The procedure for setting custom size roll width is described below. 1.

  • Page 155: Printing Without Edges Based On The Scenarios

    Printing without Edges Based on the Scenarios Printing without Margins to Match Roll Paper Width Printing Full-Size without Margins Three-sided Borderless Printing on Roll Paper...

  • Page 156: Printing Without Margins To Match Roll Paper Width

    Printing without Margins to Match Roll Paper Width Procedure for printing borderless by enlarging/reducing documents to match roll paper width. 1. Select the paper size for whole-surface borderless printing Select "XXX Borderless" from Paper Size in the print dialog. 2. Select Page Processing from Printer Options 3.
  • Page 157 • When printing borderless on paper with low ink-fixing properties, depending on frequency of use, the cutter unit may come into contact with the paper surface scratching it and causing the paper to be unevenly cut. You may be able to improve the situation by choosing Advanced Paper Settings and set Dry Time (Between Pages) to a higher value.

  • Page 158: Printing Full-Size Without Margins

    Printing Full-Size without Margins Procedure for printing borderless images in the same size as the original document without enlarging/ reducing them 1. Select the paper size for whole-surface borderless printing Select "XXX Borderless" from Paper Size in the print dialog. 2.
  • Page 159 • When printing borderless on paper with low ink-fixing properties, depending on frequency of use, the cutter unit may come into contact with the paper surface scratching it and causing the paper to be unevenly cut. You may be able to improve the situation by choosing Advanced Paper Settings and set Dry Time (Between Pages) to a higher value.

  • Page 160: Three-Sided Borderless Printing On Roll Paper

    Three-sided Borderless Printing on Roll Paper With the three-sided borderless printing feature, you can print with no borders on three sides if the paper sizes don't match the roll paper width. You can complete borderless printing by cutting the right side of the paper after printing. Three-sided Borderless Printing to Match Paper Size The procedure for three-sided borderless printing by enlarging or reducing documents to match paper size is described below.
  • Page 161 8. Complete setting process Click Print. If you print now, the document will be printed without margins on three sides to fit the paper size. 9. Cut the right side of the paper Cut the margin on the right side of the paper with scissors after printing. Cut slightly to the inside of the margin as the document is enlarged to extend slightly beyond the specified size.
  • Page 162 5. Select a method for printing on roll paper For Fit Roll Paper Width, select Off. 6. Complete setting process Click Print. If you print now, the document will be printed without margins on three sides while retaining the same document size.
  • Page 163 Note • When using applications that allow you to set margins, set margins to 0 mm.

  • Page 164: Changing The Clear Coating Settings

    Changing the Clear Coating Settings When you execute clear coating, the printer applies Chroma Optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. This section explains procedures for changing the clear coating settings. 1. Select Advanced Paper Settings from Printer Options in the Print Dialog 2.
  • Page 165 None Printing will proceed without clear coating. Compared to if clear coating is applied, the image quality may deteriorate, or the printed surface may be damaged. Important • You may not be able to select Overall or None depending on the paper type and print quality. For paper for which Overall or None can be used, select the paper you want to use from "Paper Information List"...

  • Page 166: Printing Hanging And Horizontal Banners (Large-Format Printing)

    Printing Hanging and Horizontal Banners (Large-Format Printing) A drapery or banner up to 18.0m can be made by enlarging or reducing original documents made on application software. The procedure for printing hanging and horizontal banners is as follows: 1. Register custom paper size From Paper Size, use Manage Custom Sizes...

  • Page 167: Printing By Dividing/Joining Documents

    Printing by Dividing/Joining Documents Lining Up and Printing Multiple Documents Printing by Connecting Multiple Pages Printing Multiple Pages All on One Page...

  • Page 168: Lining Up And Printing Multiple Documents

    Canon imagePROGRAF Free Layout for PDF Canon imagePROGRAF Free Layout is started. Canon imagePROGRAF Free Layout allows you to edit and rearrange images. 2. Execute printing From the File menu of Canon imagePROGRAF Free Layout, select Print... to execute printing.

  • Page 169: Printing By Connecting Multiple Pages

    Printing by Connecting Multiple Pages Print documents with several pages as one continuous document. When you do this, the spaces between the pages will be removed. The procedure for printing by connecting multiple pages is as follows: 1. Select Quality & Media from Printer Options in the Print Dialog 2.

  • Page 170: Printing Multiple Pages All On One Page

    Printing Multiple Pages All on One Page The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout in the Print Dialog 2.
  • Page 171 Flip horizontally Turn this on to reverse left and right of the document. 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.

  • Page 172: Printing Document In Center Of Paper

    Printing Document in Center of Paper When you want to position the source document in the middle of the cut sheet and print, or print with even margins on the right and left in relation to the width of the roll paper, use the Print Centered function. The print results when setting with Print Centered are as follows.
  • Page 173 If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer. 7. Print document in the center of paper Check the Print Centered check box. 8. Complete the setup Click Print.

  • Page 174: Printing By Saving Roll Paper

    Printing by Saving Roll Paper Saving Roll Paper by Rotating Document 90 Degrees Saving Roll Paper by Eliminating Upper and Lower Margins on Document...

  • Page 175: Saving Roll Paper By Rotating Document 90 Degrees

    Saving Roll Paper by Rotating Document 90 Degrees When printing a portrait document on roll paper, you can save paper by rotating the document 90 degrees and printing the document so that it is oriented horizontally relative to the paper. The procedure for saving paper by rotating the document 90 degrees is as follows: 1.

  • Page 176: Saving Roll Paper By Eliminating Upper And Lower Margins On Document

    Saving Roll Paper by Eliminating Upper and Lower Margins on Document When printing on roll paper, you can save paper by reducing the upper and lower margins when printing. The procedure for saving paper by reducing the upper and lower margins is as follows: 1.

  • Page 177: Switching The Paper Source To Match The Purpose

    Switching the Paper Source to Match the Purpose This printer has three paper sources: Roll 1, Roll 2, and Cut Sheet. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.

  • Page 178: Cutting Roll Paper After Printing

    Cutting Roll Paper after Printing The procedure for cutting roll paper automatically and printing cut guidelines is as follows: 1. Select Advanced Paper Settings from Printer Options in the Print Dialog 2. Setting Auto Cut From Automatic Cutting, select the setting that matches your purpose. The roll paper is cut automatically after printing.

  • Page 179: Printing Using Airprint

    • There are restrictions for printing with AirPrint. Please be aware in advance. If you want to use all the functions of the printer, use the Canon IJ printer driver. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...
  • Page 180 -> Hard disk settings -> Save first and print -> ON on the operational panel of the printer. • Some paper sizes that are compatible with the Canon IJ printer driver are not compatible with AirPrint. If using these sizes, set a custom size.
  • Page 181 Caution when Setting the Print Quality If you are using the Canon IJ printer driver or AirPrint, the print quality settings may differ depending on the type of paper you are printing. Excluding some types of paper, Standard for Canon IJ printer driver...

  • Page 182: Printing From Printer

    Printing from Printer Printing Data Saved on USB Flash Drive...

  • Page 183: Printing Data Saved On Usb Flash Drive

    Printing Data Saved on USB Flash Drive You can print photo data (JPEG file) or document data (PDF file) saved on the USB flash drive easily. Note • Restrictions on printable PDF/JPEG files • PDF file: Files which conforms to V 1.7 -Does not support overprint or some of transparent processing.
  • Page 184 A. Number of copies Select to change the number of copies. B. Preview Select to preview an image of the printout on the preview screen. Specify the pages to preview and print only specific pages. C. Print settings Select to check or change settings on the Print settings screen.
  • Page 185 5. Select Start. The printer starts printing. Note • On the displayed screen, select Yes to return to step 4, or select No to return to the HOME screen.

  • Page 186: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet For more on printing from a device, refer to the device's or application's instruction manual. Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint)

  • Page 187: Printing From Ios Device (Airprint)

    Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Important • There are restrictions for printing with AirPrint. Please be aware in advance. Checking Your Environment First, check your environment. •...
  • Page 188 Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options...
  • Page 189 Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application. 6. Check Print Settings Set the number of copies to be printed and print options, as needed. 7.
  • Page 190 Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job. • From iOS device: Tap Print Center that is displayed in multitasking mode. In the screen that appears, tap on the print job to be deleted, and then tap Cancel Printing.

  • Page 191: Enlarging Copy With Imagerunner Advance

    Enlarging Copy with imageRUNNER ADVANCE Copy scanned with imageRUNNER ADVANCE can be sent to the printer via FTP. Enable FTP from Remote UI. 1. Start up Remote UI. Start up Remote UI 2. Select System info and LAN settings. 3. Select LAN settings. 4.
  • Page 192 See the following two types of enlargement setting methods. Fitting to Paper Width Specifying Magnification Level Scan and enlarge copy 1. Place the copy on the platen glass or feeder of imageRUNNER ADVANCE. 2. Select Scan and Send. 3. Select New Destination. 4.
  • Page 193 5. Select FTP from the Protocol drop-down list. 6. Enter setting items. Enter the printer's IP address as the Host Name. Note • We recommend that you set a fixed IP address for your printer. Enter "./folderN" in Folder Path. ("N" represents the print setting number specified in the Direct print settings from FTP screen on the printer.) For example, to enter the pathname for Print settings 1, enter "./folder1".
  • Page 194 9. Select File Format. Select PDF or JPEG. Note • If you select PDF, remove the check from the Compact and Encrypt check boxes. 10. Specify the settings as necessary. Important • Select 300x300 dpi or 600x600 dpi as the resolution. 11.
  • Page 195 Scanned originals are sent to the printer and printing starts. Note • It is recommended to register the setting contents in Favorite Settings.

  • Page 196: Fitting To Paper Width

    Fitting to Paper Width 1. Select Paper settings. 2. Select Enlarge/Reduce. 3. Select Fit paper size. Note • Change the image quality in Print quality settings if necessary. • You can specify the orientation of the image from Rotate.

  • Page 197: Specifying Magnification Level

    Specifying Magnification Level Setting Input resolution 1. Select Print quality settings. 2. Select Input resolution. Select the input resolution that matches your output requirements. 600 dpi Select when printing at 600 dpi. 300 dpi Select when printing at 300 dpi. Specify print job Select to match the input resolution of the printer with the scanning resolution when scanning the original in JPEG format.
  • Page 198 Setting scale percentage 1. Select Paper settings. 2. Select Enlarge/Reduce. 3. Select Scaling. 4. Select the scaling input area (A) on the displayed screen.
  • Page 199 5. Enter the scale percentage, and then select OK. For commonly used magnification conversions, refer to Reference for Magnification. 6. Select OK on the displayed screen. Note • Change the image quality in Print quality settings if necessary. • You can specify the orientation of the image from Rotate. Reference for Magnification •...
  • Page 200 100% 141% 100% Output size 200% 141% 283% 200% 400% 283% • ANSI format • Original size Letter Legal Ledger 8.5" x 11" 8.5" x 14" 11" x 17" 200% 157% 129% Output size 258% 242% 200% 400% 314% 258% •...

  • Page 201: Managing Print Jobs

    Managing Print Jobs Handling Print Jobs Deleting Print Jobs Priority Printing Printing Pending Jobs Printing Security Print Jobs Using the Printer Hard Disk to Handle Print Jobs Using Printer Hard Disk Saving Print Jobs in Personal Job Boxes Printing Saved Jobs Deleting Saved Jobs Moving Saved Jobs Saving Print Jobs Sent from Sources Other than Printer Driver...

  • Page 202: Handling Print Jobs

    Handling Print Jobs Deleting Print Jobs Priority Printing Printing Pending Jobs Printing Security Print Jobs...

  • Page 203: Deleting Print Jobs

    Deleting Print Jobs You can delete a print job as needed. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Select Job management on HOME screen. 2. Select Print job. 3.
  • Page 204 2. Select Job management. 3. Select Print job. 4. In the list, select the target job. 5. Select Delete. 6. Confirm the message and select Yes.

  • Page 205: Priority Printing

    Priority Printing Specify a print job that is being received to change its print order (Priority printing). This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Note • For the operation of the print job with the icon (pending print job), see Printing Pending Jobs.
  • Page 206 3. Select Print job. 4. In the list, select the target job. 5. Select Prioritize.

  • Page 207: Printing Pending Jobs

    Printing Pending Jobs If the type or size of paper loaded does not match the settings in the print job received when you have set Detect paper setting mismatch to Hold job in the operation panel, the print job is held on the printer as a pending job in the job queue.
  • Page 208 Using Remote UI 1. Start up Remote UI. Start up Remote UI 2. Select Job management. 3. Select Print job. 4. In the list, select print job with icon on the left. 5. Select Release.

  • Page 209: Printing Security Print Jobs

    Printing Security Print Jobs A security print job is a print job that requires you to enter the PIN code set in the printer driver when printing. The print job specified for the security print job has a lock icon to the left of the job name in the list such as List of print jobs.
  • Page 210 6. Select OK. PIN authentication successful. is displayed and printing starts. Note • The security print job is deleted after printing. •...

  • Page 211: Using The Printer Hard Disk To Handle Print Jobs

    Using the Printer Hard Disk to Handle Print Jobs Using Printer Hard Disk Saving Print Jobs in Personal Job Boxes Printing Saved Jobs Deleting Saved Jobs Moving Saved Jobs Saving Print Jobs Sent from Sources Other than Printer Driver Printing without Saving Jobs in Common Job Box Setting Passwords for Personal Job Boxes Naming Personal Job Boxes Printing List of Saved Jobs...

  • Page 212: Using Printer Hard Disk

    Using Printer Hard Disk The printer can save print jobs on the built-in hard disk. Saving print jobs offers the following benefits. • Save the time spent using a computer • When you send a print job to the printer, you can save it on the printer after printing or simply save it on the printer without printing it yet.
  • Page 213 Job queue The job queue refers to print jobs that are being processed by the printer (saved, received, prepared for processing, printed, deleted, or held). Up to 100 jobs can be stored in the temporary storage area. However, the number of jobs available as queued jobs is up to 64. When the maximum number of job queues are saved, the print job sent from the computer is in a state of waiting for processing.

  • Page 214: Saving Print Jobs In Personal Job Boxes

    Saving Print Jobs in Personal Job Boxes To save print jobs in personal job boxes, configure the printer driver. Configuring Printer Driver (Windows) 1. Open printer properties dialog box. How to Open the Printer Driver Setup Window 2. Select Page Setup tab. 3.

  • Page 215: Printing Saved Jobs

    Printing Saved Jobs Print saved print jobs stored on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Select Job management on HOME screen. 2.
  • Page 216 8. Select Start. Using Remote UI 1. Start up Remote UI. Start up Remote UI 2. Select Job management. 3. Select Saved job. 4. In the list, select the target job box. Note • If an administrator password is set, enter the password. 5.

  • Page 217: Deleting Saved Jobs

    Deleting Saved Jobs Delete saved print jobs stored on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel Using Remote UI Using Operation Panel 1. Select Job management on HOME screen. 2.
  • Page 218 6. Select Edit. 7. Select Delete. 8. Select Yes.

  • Page 219: Moving Saved Jobs

    Moving Saved Jobs Print jobs stored on the printer's hard disk (saved jobs) can be moved from the current job box to another job box as follows. However, jobs saved in personal job boxes cannot be moved to common job box. Important •...

  • Page 220: Saving Print Jobs Sent From Sources Other Than Printer Driver

    Saving Print Jobs Sent from Sources Other than Printer Driver To save print jobs sent from software or systems other than the printer driver or applications provided with the printer, specify the output method and select the setting to perform printing after saving printing data using the operation panel.
  • Page 221 2. Select Hard disk settings. Enter administrator password if it is enabled. 3. Select Save first and print. 4. Select ON.

  • Page 222: Printing Without Saving Jobs In Common Job Box

    Printing without Saving Jobs in Common Job Box Jobs sent from a computer for which you have selected Print in Output Method in the printer driver are saved in common job box. Using Printer Hard Disk When Common job box settings is set to Print (auto delete) in the operation panel menu, print jobs for which you have selected Print in Output Method in the printer driver are deleted from common job box after printing.

  • Page 223: Setting Passwords For Personal Job Boxes

    Setting Passwords for Personal Job Boxes For greater security, you can specify a password for personal job boxes. After setting the password, it is necessary to enter the password when performing the following operations. • Change personal job box settings •...

  • Page 224: Naming Personal Job Boxes

    Naming Personal Job Boxes For easier identification, you can assign names to personal job boxes. 1. Start up Remote UI. Start up Remote UI 2. Select Job management. 3. Select Saved job. 4. In the list, select the target job box. Note •...

  • Page 225: Printing List Of Saved Jobs

    Printing List of Saved Jobs The list of print jobs stored on the printer's hard disk (saved jobs) can be printed by job box as follows. 1. Select Job management on HOME screen. 2. Select Saved job. 3. In the list, select the target job box. Note •...

  • Page 226: Renaming Saved Jobs

    Renaming Saved Jobs Print jobs stored on the printer's hard disk (saved jobs) can be renamed as follows. 1. Start up Remote UI. Start up Remote UI 2. Select Job management. 3. Select Saved job. 4. In the list, select the target job box. Note •...

  • Page 227: Printer Hard Disk Operations

    Printer Hard Disk Operations Printer hard disk operations are available from the following programs and interfaces. • Printer driver • • Remote UI • • Operation panel • The hard disk operations available through each interface are as follows. Operation Printer driv- Remote UI Operation panel...

  • Page 228: Checking Free Hard Disk Space

    Checking Free Hard Disk Space Check the space available on the printer's hard disk as follows. This operation is available using the operation panel or Remote UI. Using Operation Panel 1. Select Printer information on HOME screen. 2. Select Hard disk information. The free hard disk space (job box free space) appears.

  • Page 229: Macos Printer Driver

    macOS Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver...

  • Page 230: Overview Of The Printer Driver

    Setting Accounting Information Set a PIN Code for Print Jobs Deleting the Undesired Print Job Display the Printing Status Screen Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 Checking the Ink Status from Your Computer Instructions for Use (Printer Driver)

  • Page 231: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 232: Checking Layout In Preview Before Printing

    Select the Print Preview check box. 3. Complete the setup Click Print. When executing printing, start up Canon imagePROGRAF Preview to display the print results. Note • The printing results can be displayed even when selecting Canon imagePROGRAF Preview from PDF.

  • Page 233: Registering A Changed Printing Profile

    Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.

  • Page 234: How To Open The Printer Driver Setup Dialog

    How to Open the Printer Driver Setup Dialog You can display the printer driver setup dialog from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.

  • Page 235: Page Setup Dialog

    Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.

  • Page 236: Print Dialog

    Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
  • Page 237 A rough indication of the remaining ink level is displayed. You can save a document in PDF (Portable Document Format) format. By starting up Canon imagePROGRAF Free Layout, it is possible to allocate multiple source documents, and display the print results in imagePROGRAF Preview.

  • Page 238: Updating Media Information In Printer Driver

    The procedure for updating media information is described below. Update Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Update Media Information A dialog appears. 3. Check that the media information has updated By following the dialog instructions, check that the printer is on, and then click OK.
  • Page 239 Important • Ensure that a user with administrator privileges carries out the media information update. Users other than administrators can check if a media information update is required, but cannot carry out the update itself. • When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.

  • Page 240: Correcting Media Information In Printer Driver (When Printer Used In Shared Environment)

    The procedure for correcting media information is described below. Correct Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Correct Media Information After checking whether or not the printer driver's media information is correct, a message will be displayed.

  • Page 241: Confirm The Printer Paper Information

    Confirm the Printer Paper Information You can check the size and type of paper that was set to the printer. 1. From the Remote UI, select Printer status 2. Check printer's paper information The size and type of the media set on the printer main unit is displayed by feed position.

  • Page 242: Setting Accounting Information

    By Setting Accounting Information, you add IDs to print jobs, and use the printer and cost management tool to tabulate print history information for any ID. The procedure for Setting Accounting Information is described below. 1. From the Canon IJ Printer Utility2 pop-up menu, select Accounting 2. Set Account ID Set an Account ID, as necessary.

  • Page 243: Set A Pin Code For Print Jobs

    Set a PIN Code for Print Jobs If you set a PIN code to your print jobs, the print jobs remain in standby status until the PIN code is entered on the printer operation panel. As the material is printed immediately after entering the PIN code, issues such as retrieving the wrong documents and allowing others to peek at your documents can be prevented.

  • Page 244: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 245: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.

  • Page 246: Canon Ij Printer Utility2

    The Canon IJ Printer Utility2 allows you to update media information and configure accounting. You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu.

  • Page 247: Opening The Canon Ij Printer Utility2

    Opening the Canon IJ Printer Utility2 To open the Canon IJ Printer Utility2, follow the steps below. 1. Open System Settings, and select Printers & Scanners 2. Start the Canon IJ Printer Utility2 Select your model from the printer list, and click Options & Supplies..

  • Page 248: Checking The Ink Status From Your Computer

    Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, an illustration showing the status of the ink tanks and maintenance cartridge appears.

  • Page 249: Instructions For Use (Printer Driver)

    • If you connect this printer and AirPort with a USB cable and print, you must install the latest AirPort firmware. Notes on Adding a Printer • Install the Canon printer driver on a macOS, select your model from the Add Printer dialog, and then select Canon XXX (where "XXX" is your model name) from Use → Select Software..

  • Page 250: Description Of Print Dialog

    Description of Print Dialog Quality & Media Color Options Advanced Paper Settings Page Processing Additional Settings...

  • Page 251: Quality & Media

    You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used. Note • After updating media information of the printer, start up the Canon IJ Printer Utility2 and update media information. Paper Source Select the source from which paper is supplied.
  • Page 252 No Color Correction Performs printing without color matching. Print Preview You can start up the Canon imagePROGRAF Preview, and check what the printing results will be before executing the print. Check this check box to display a preview before printing.

  • Page 253: Color Options

    Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike applications dedicated to image processing.
  • Page 254 Warm Tone This item adjusts color tones to warm shades of gray (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y. Custom You can adjust the color tones while checking the colors in the adjustment area. To adjust the color tones, either enter values directly or click the up/down arrows.

  • Page 255: Advanced Paper Settings

    Advanced Paper Settings Use this dialog box to set detailed print settings that match the media type loaded on the printer. If the paper becomes stained during printing or if the quality of the print results is less than expected, using these settings may improve the print results.
  • Page 256 Prints in standard-size. Choose this setting if there are no particular problems when printing. 20mm Choose this setting in case of chafing against the print head, for example when using significantly curled paper. Cut Speed Allows you to select the speed of automatic cutting. Use it to adjust the automatic cutting function when clean cutting is not possible.
  • Page 257 Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results. None Printing will proceed without clear coating. Compared to if clear coating is applied, the image quality may deteriorate, or the printed surface may be damaged.

  • Page 258: Page Processing

    Page Processing You can configure advanced settings, such as for printing on roll paper and for adjusting how much of the document extends outside the paper when printing borderless. Roll Paper Width Select the roll paper width. Select the width that matches the width of the roll paper loaded in the printer. Width This enables you to select Custom Size in Roll Paper Width, allowing you to specify the roll width.
  • Page 259 Borderless Extension Adjusts how much of the document extends outside the paper by using the Borderless Extension slider bar. Drag to slider bar to the right to increase the extension amount, and to the left to decrease the extension amount. Print Centered Prints document in center of paper.

  • Page 260: Additional Settings

    Additional Settings Use this dialog to set the output method. Output Method Set the method for exporting the print job to the printer's hard disk drive. Print After the printing ends, the print job is not saved to the printer's hard disk drive. Set PIN for printing Set a PIN code for print jobs to prevent issues such as retrieving the wrong documents and allowing others to peek at your documents.

  • Page 261: Updating The Printer Driver

    Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver...

  • Page 262: Obtaining The Latest Printer Driver

    Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.

  • Page 263: Delete The Unnecessary Canon Ij Printer From The Printer List

    The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged on as a user with administrative rights. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 264: Before Installing The Printer Driver

    Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. •...

  • Page 265: Installing The Printer Driver

    • You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...

  • Page 266: Handling Paper

    Handling Paper Handling rolls Loading Rolls on the Roll Holder Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Removing the Roll from the Printer Removing Roll Paper from the Roll Unit Removing Rolls From the Roll Holder Feeding Roll Paper Manually Cutting Roll Paper Cutting Roll Paper after Printing...
  • Page 267 Information about Paper Paper Sizes Paper Information List Updating paper information Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Managing Paper Information on Printer Using Media Configuration Tool...

  • Page 268: Handling Rolls

    Handling rolls Loading Rolls on the Roll Holder Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Removing the Roll from the Printer Removing Roll Paper from the Roll Unit Removing Rolls From the Roll Holder Feeding Roll Paper Manually Cutting Roll Paper Cutting Roll Paper after Printing Automatically Switch Rolls...

  • Page 269: Loading Rolls On The Roll Holder

    Loading Rolls on the Roll Holder When printing on roll paper, attach the roll paper to the Roll Holder. Roll paper comes in two types: 2-inch and 3-inch cores. If using 3-inch core roll paper, attach the 3-Inch Paper Core Attachment to the Roll Holder and holder stopper. Caution •...
  • Page 270 1. Rotate the holder stopper lever (A) towards to release the lock, and while holding the end plate (B), remove holder stopper from the roll holder. 2. If using 3-inch core paper, align 3-Inch Paper Core Attachment tabs (A) with Roll Holder holes (B) and insert firmly.
  • Page 271 • If you stand the roll holder vertically and set the roll paper by dropping, the roll holder may be • damaged. 4. If using 3-inch core paper, align 3-Inch Paper Core Attachment tabs (A) with holder stopper holes (B) and insert firmly. 5.
  • Page 272 Loading Rolls in the Printer Follow these steps to load rolls in the printer. When selecting Enable in Roll paper auto feed, the roll paper is fed automatically by simply loading it. Important • Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be •...
  • Page 273 3. Select Load paper. Note • If any paper has been advanced that will not be used, a message is shown requesting you to • remove it. After following the instructions on the screen to remove the paper, go to the next step. 4.
  • Page 274 Caution • Do not force the roll holder into the printer with the right and left ends reversed. This may damage • the printer and roll holder. • Do not release the flanges until the holder is loaded in the roll holder slot. •...
  • Page 275 • When Roll paper auto feed is Enable and if you attach the roll holder without the roll paper • loaded on the roll holder, Preparing to feed the paper... appears on the operation panel. In this case, press the Stop button on the operation panel to cancel feeding. Note •...
  • Page 276 • If the paper is wrinkled or warped, straighten it out before loading it. • • Load the roll so that there is no gap between the right edge of the paper and the Roll Holder. • • Depending on the paper, the roll paper may be scratched when being fed and not feed well. •...
  • Page 277 5. After paper feeding has started, do the following operations based on the Manage remaining roll amount setting and the barcode printed on the roll paper Keeping Track of the Amount of Roll Paper Left • When selecting Disable or Auto estimate in Manage remaining roll amount. •...
  • Page 278 Note • If you have selected Auto with confirmation or Auto detect in the Media type selection • method and you are using the barcode to manage the remaining roll paper, the barcode is read first. If it fails to read the barcode, it will detect the media type from the estimated result and display the candidate.

  • Page 279: Loading Roll Paper In The Roll Unit

    Loading Roll Paper in the Roll Unit Follow these steps to load roll paper in the roll unit. When selecting Enable in Roll paper auto feed, the roll paper is fed automatically by simply loading it. Important • Always load rolls when the printer is on. If the printer is off when you load a roll, the paper may not be •...
  • Page 280 3. Select Load paper. Note • If any paper has been advanced that will not be used, a message is shown requesting you to remove it. After following the instructions on the screen to remove the paper, go to the next step. 4.
  • Page 281 Caution • Do not force the roll holder into the printer with the right and left ends reversed. This may damage • the printer and roll holder. • Do not release the flanges until the holder is loaded in the roll holder slot. •...
  • Page 282 Note • For the procedure for attaching the roll paper to the Roll Holder, see • "Loading Rolls on the Roll Holder." 6. Change Roll Holder Lock switch on roll unit to locked position. Important • If you do not change Roll Holder Lock switch to locked position, the roll paper cannot be fed •...
  • Page 283 Select Start feeding, and then the roll paper is fed. Important • If the roll paper has become unwound, remove the slack before loading the roll paper. • • When feeding the leading edge of the roll paper, make sure the entire width of the roll paper is •...
  • Page 284 8. After paper feeding has started, do the following operations based on the Manage remaining roll amount setting and the barcode printed on the roll paper Keeping Track of the Amount of Roll Paper Left • When selecting Disable or Auto estimate in Manage remaining roll amount. •...
  • Page 285 Note • If you have selected Auto with confirmation or Auto detect in the Media type selection • method and you are using the barcode to manage the remaining roll paper, the barcode is read first. If it fails to read the barcode, it will detect the media type from the estimated result and display the candidate.

  • Page 286: Removing The Roll From The Printer

    Removing the Roll from the Printer Remove rolls from the printer as follows. Note • If you need to cut a printed roll, cut the roll paper at the desired position. • Cutting Roll Paper 1. Select the paper setting display area on Home screen. 2.
  • Page 287 5. Open top cover and lift output guide. 6. Using both hands, rotate the Roll Holder in the direction of the arrow to rewind the roll. 7. Hold Roll Holder by its flanges (A) and remove from roll holder slot.
  • Page 288 Note • For instructions on removing the Roll Holder from rolls, see • "Removing Rolls From the Roll Holder." 8. Lower output guide and close top cover.

  • Page 289: Removing Roll Paper From The Roll Unit

    Removing Roll Paper from the Roll Unit Follow these steps to remove roll paper from the roll unit. Note • If you need to cut a printed roll, cut the roll paper at the desired position. • Cutting Roll Paper 1.
  • Page 290 5. Using both hands, rotate roll holder in direction of arrow to rewind roll paper. 6. Change Roll Holder Lock switch on roll unit to release position. 7. Hold roll holder by its flanges (A) and remove from roll holder slot.
  • Page 291 Note • For instruction on removing the roll paper from the roll holder, see • "Removing Rolls From the Roll Holder."...

  • Page 292: Removing Rolls From The Roll Holder

    Removing Rolls From the Roll Holder 1. Rotate the holder stopper lever (A) towards to release the lock, and while holding the end plate (B), remove holder stopper from the roll holder. 2. Remove roll holder from roll paper. 3. To remove 3-Inch Paper Core Attachment, press tabs (A) inward and remove attachment. •...
  • Page 293 Important • Store the roll in the original bag or box, away from high temperature, humidity, and direct sunlight. If • paper is not stored properly, the printing surface may become scratched, which may affect the printing quality when you use it again.

  • Page 294: Feeding Roll Paper Manually

    Feeding Roll Paper Manually After feeding the roll paper, you can move it forward and back. 1. Select the paper setting display area on Home screen. 2. Select paper source. 3. Select Feed/cut. 4. Tap or touch Advance and Rewind to move roll paper forward or back. Note •...

  • Page 295: Cutting Roll Paper

    Cutting Roll Paper After feeding the roll paper, you can cut the roll paper. 1. Select the paper setting display area on Home screen. 2. Select paper source. 3. Select Feed/cut. 4. Tap or touch Advance and Rewind to move roll paper forward or back. Note •...

  • Page 296: Cutting Roll Paper After Printing

    Cutting Roll Paper after Printing How rolls are cut after ejection varies depending on printer settings. Specifying the Cutting Method for Rolls Eject (when the paper surface is being scratched / to wait for ink to dry) Important • When cutting wide printed documents after ejection, have two people support the documents. If the •...
  • Page 297 3. Cut the roll paper manually with scissors or the like. 4. Select OK. After the roll is rewound, it stops automatically. Manual (for paper of which the leading edge rubs the print head) 1. Select the paper setting display area on Home screen. 2.
  • Page 298 3. Select Feed/cut. 4. Tap or touch Advance or Rewind and align paper's leading edge with position (A). 5. Print the job. The printer stops advancing the paper after printing. 6. Select Advance paper. Roll paper is fed to the specified cut position and then automatically stopped.
  • Page 299 7. Cut the roll paper manually with scissors or the like. 8. Select OK. After the roll is rewound, it stops automatically.

  • Page 300: Automatically Switch Rolls

    Automatically Switch Rolls By using the roll unit as a roll paper feed device, you can load an upper roll (Roll 1 on printer) and a lower roll (Roll 2 on the roll unit), and print on while automatically changing between Roll 1 and Roll 2 depending on the print job.

  • Page 301: Handling Sheets

    Handling sheets Loading Sheets in the Printer Removing Sheets Printing From a Desired Starting Point Remove a Jammed Sheet...
  • Page 302 Loading Sheets in the Printer Follow these steps to load sheets in the printer. Important • Paper that is wrinkled or warped may jam. If necessary, straighten the paper and reload it. • • Load the paper straight. Loading paper askew will cause an error. •...
  • Page 303 3. Select Load paper. 4. Open top cover and lift release lever. Important • Do not touch Linear Scale (A), carriage shaft (B), or Ink Tube Stabilizer (C). Touching these parts • may damage them.
  • Page 304 5. Insert the cut paper in portrait orientation, with the print side up, between the platen (D) and the paper retainer (E). When the cut paper is inserted, it is automatically adsorbed onto platen surface. 6. Align the paper with the paper alignment line (F) on the right side.
  • Page 305 7. Align the back edge of the inserted paper with the front edge of the back paper alignment line (G). Important • Load the sheet so that it is parallel to the right paper alignment line (F). Loading paper askew will •...
  • Page 306 Note • You can also align the cut sheet based on its near edge. In this case, load the cut sheet aligning • its near edge with marks (H) on the platen and the right edge with the right-side paper alignment line (F).
  • Page 307 Note • If a print job has been received in advance, follow the touch screen to start printing after loading • the paper. 9. Select the type of loaded paper and select OK. Paper feeding will start. Note • For details on media types that you can select, see "Paper Information List." •...

  • Page 308: Removing Sheets

    Removing Sheets Remove sheets from the printer as follows. 1. Select the paper setting display area on Home screen. 2. Select the Manual area. 3. Select Remove paper. 4. Check the contents of the message and select Yes. 5. When instructions for removing sheet appear on touch screen, lift release lever while holding sheet, and remove sheet.
  • Page 309 6. Lower release lever.

  • Page 310: Printing From A Desired Starting Point

    Printing From a Desired Starting Point Print on sheets from a desired starting point as follows. Setting Detect paper width to Disable 1. Select Printer settings on HOME screen. 2. Select Paper-related settings. 3. Select Advanced paper settings. 4. Select the paper type. 5.
  • Page 311 4. Lift release lever.
  • Page 312 5. Load paper keeping right edge of paper aligned with extended line of paper alignment line (A) on right side of printer and position from which to start printing aligned with groove (B) at far end of platen. 6. Lower release lever and close top cover.
  • Page 313 7. When screen for selecting paper size appears, select size of paper loaded.

  • Page 314: Paper Settings

    Paper Settings Changing the Type of Paper Specifying the Paper Length Keeping Track of the Amount of Roll Paper Left Specifying the Cutting Method for Rolls Cutting the Leading Edge of Roll Paper Automatically Reducing Dust from Cutting Rolls Specifying the Ink Drying Time Specifying the Amount of Extension for Borderless Printing...

  • Page 315: Changing The Type Of Paper

    Changing the Type of Paper Follow these steps to change the type of paper specified on the printer after you have loaded paper. Note • This printer has the ability to estimate the media type by the data read by the sensor when the paper •...
  • Page 316 4. Select Type. 5. Select media type of roll paper loaded in printer. Important • Be sure to select the correct paper type. If this setting does not match the loaded paper, it may • cause feed errors and affect printing quality. Note •...

  • Page 317: Specifying The Paper Length

    Specifying the Paper Length When changing the length of paper after the paper has been advanced, specify the length as follows. Note • Specify the roll paper length when you have set Manage remaining roll amount to Barcodes. • Keeping Track of the Amount of Roll Paper Left 1.

  • Page 318: Keeping Track Of The Amount Of Roll Paper Left

    Keeping Track of the Amount of Roll Paper Left There are two methods of managing the amount of roll paper left: by using the barcode and by estimating the amount of roll paper left. Managing by the Barcode for the Amount of Roll Paper Left When you set Manage remaining roll amount to Barcodes, the amount of remaining roll paper and the media type information are printed as a barcode and text when the paper is removed.
  • Page 319 Setting the Default Value of the Amount of Roll Paper Left when Managing by the Barcode When you select Barcodes in Manage remaining roll amount and if you feed roll paper on which no barcode is printed, such as new roll paper, the screen to enter the roll paper length (remaining amount) appears.
  • Page 320 When paper runs out, the printer records the estimated remaining roll amount. Any discrepancy will be used to make the estimated remaining roll amount more accurate the next time you load the same paper. Important • If the type of paper is not selected correctly, the amount of roll paper left may not be estimated •...

  • Page 321: Specifying The Cutting Method For Rolls

    Specifying the Cutting Method for Rolls Note • Automatic cut and Eject cut are valid only when you have selected Automatic Cutting>Yes in the • printer driver. Cutting Roll Paper after Printing (Windows) Cutting Roll Paper after Printing (macOS) • Eject cut, printing does not resume after a series of jobs have been printed continuously until the roll is •...
  • Page 322 4. Select Advanced. 5. Select Cutting mode. 6. Select a setting from the menu. Automatic cut Select this to cut the roll paper automatically with the cutter blade. Eject cut Select this to move the cutter by operation panel operation and cut paper. With Automatic cut, the paper drops and may rub against the basket, resulting in damage to the print surface, but you can cut using this method and supporting the paper so that it does not drop to avoid damage to the paper.
  • Page 323 • When the detection of paper leading edge is set to Do not detect, printing will start at the • position at which the roll was set for the first printing after replacing a roll. Thus, the margin of the paper leading edge will enlarge.

  • Page 324: Cutting The Leading Edge Of Roll Paper Automatically

    Cutting the Leading Edge of Roll Paper Automatically If the leading edge of the paper is cut crooked or is not cut straight when roll paper is loaded, it will not print correctly. If this happens, you can cut the leading edge of the paper straight when loading a paper roll by using Trim edge first in the operation panel menu.
  • Page 325 Auto If the leading edge of the paper is cut crooked and is not cut straight when loading roll paper, cut the leading edge straight and eject the fragment of paper to prevent printing on the platen and soiling the printer. The edge is not cut and scraps are not removed.

  • Page 326: Reducing Dust From Cutting Rolls

    Reducing Dust from Cutting Rolls If the paper tends to generate dust when cut, such as with Backlit Film, you can reduce flying dust by setting Cut-dust reduction to ON from the operation panel menu, which will coat the leading and trailing edges of the printed document with ink.
  • Page 327 3. Select Paper settings. 4. Select Advanced. 5. Select Cut-dust reduction. 6. Select ON.

  • Page 328: Specifying The Ink Drying Time

    Specifying the Ink Drying Time When you are using paper that takes longer for ink to adhere, ink may be transferred onto the paper surface during ejection, soiling it. In that case, you may be able to improve the condition by setting the time to wait for the ink to dry after printing.
  • Page 329 3. Select Paper settings. 4. Select Advanced. 5. Select Pause between scans. 6. Select Ink drying wait time. 7. Select a setting from the menu. Pausing Between Pages Specify the waiting time between printing one page and ejecting the paper. If there is a next page, it will be printed after the ink drying time has elapsed.
  • Page 330 3. Select Paper settings. 4. Select Advanced. 5. Select Pause between pages. 6. Select a setting from the menu. Pausing on the last page during take-up When you use a roll unit mode as a take-up, you set the wait time after you print the last page. If you have the next page to print, cancel the drying time waiting and print.
  • Page 331 3. Select Paper settings. 4. Select Advanced. 5. Select Pause on last page take-up. 6. Select a setting from the menu. Note • Under Pause timing priority you can specify the prioritized pause time when the roll unit is used as •...

  • Page 332: Specifying The Amount Of Extension For Borderless Printing

    Specifying the Amount of Extension for Borderless Printing Borderless printing may leave margins on the left and right sides of the paper or soil the back of the paper. Adjusting the amount of extension may improve these problems. Each paper width is shown as being a recommended width for borderless printing (Paper with recommended width), or as having sufficient width for borderless printing (Paper of sufficient width).
  • Page 333 6. Select Paper with recommended width. 7. Select amount of extension. Select Large, Standard, or Small. Note • When selecting Large, the printed area will be wider. Select this if there are margins. • • When selecting Small, the printed area will be narrower. Select this if there are stains. •...
  • Page 334 4. Select Advanced. 5. Select Extension for borderless printing. 6. Select Paper of sufficient width. 7. Select Sample of extension amounts. 8. Confirm displayed message and select Yes. The alignment pattern for each adjustment value is printed. 9. Select the adjustment value. Check the paper edge (A) of the 1st to 8th on the output pattern and select the number that has the appropriate amount of extension.

  • Page 335: Information About Paper

    Information about Paper Paper Sizes Paper Information List Updating paper information Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type Managing Paper Information on Printer Using Media Configuration Tool...

  • Page 336: Paper Sizes

    Paper Sizes Rolls Rolls that meet the following conditions are supported. • Outer diameter is 6.7 inches (170 mm) or less • • Inner diameter of paper core: 2 or 3 inches • • Printing side out • Roll Paper Width PRO-6600 / PRO-566 : 60.00 in.
  • Page 337 Sheets Sheets of the following sizes are supported. Sheet Width PRO-6600 / PRO-566 : 60.00 in. (1524.0 mm) to 6.00 in. (152.4 mm) PRO-4600 / PRO-546 : 44.02 in. (1118.0 mm) to 6.00 in. (152.4 mm) PRO-2600 / PRO-526 : 24.02 in. (610.0 mm) to 6.00 in. (152.4 mm) Minimum Paper Length 8.00 in.

  • Page 338: Updating Paper Information

    • If you are using the Media Configuration Tool, the new Media Information File is downloaded • automatically when released on the Canon website. A computer connected to the Internet is required to download the Media Information File. • Even if you are not using the printer driver, you should install the Media Configuration Tool in order to •...

  • Page 339: Using Paper Other Than Genuine Paper And Feed Confirmed Paper

    Using Paper Other Than Genuine Paper and feed confirmed Paper When using this printer to print on paper other than genuine Canon paper and feed confirmed paper, use paper that meets the following conditions. • Paper where the size is described in •...
  • Page 340 Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings You can easily print on paper other than genuine Canon paper and feed confirmed paper without making complicated settings by selecting the existing settings provided in the operation panel and printer driver depending on the media type you are using.
  • Page 341 Media Configuration Tool provides a function for adding custom paper for better print quality and improved paper feed properties when printing on paper other than Canon genuine paper/feed confirmed paper than when printing with general-purpose settings. You can use this function to configure settings such as the amount of ink used and the height of the print head according to the characteristics of the paper being used, and thereby realize higher print quality.

  • Page 342: Settings

    Settings Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Erasing Data on Printer's Hard Disk Status Print Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication...
  • Page 343 Sharing the Printer on a Network (macOS)

  • Page 344: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Erasing Data on Printer's Hard Disk Status Print...

  • Page 345: Home Screen Menu Composition

    Home Screen Menu Composition After the printer starts up, the HOME screen appears on the touch screen. From the HOME screen, you can check the printer status and select the maintenance, paper operations, settings, and other menus. Basic Touch Screen Operations Icons on Touch Screen A: Printer Information Display Area Displays the printer status, messages, and other information.
  • Page 346 (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wi-Fi is enabled but the printer is not connected to the wireless router. Wired LAN is enabled. Wireless Direct is enabled.
  • Page 347 Basic Touch Screen Operations You can select various functions and settings by gently touching and swiping the touch screen with your fingertip. Important • Take the following precautions when operating the touch screen. Otherwise, the touch screen may • malfunction or become damaged. Do not forcibly press the touch screen with your finger.
  • Page 348 Drag Move your finger up, down, left, or right while gently keeping it in contact with the touch screen. Use this to move a menu or list while viewing it. Notification Messages When the ink is low or there is another notification, New notice appears in the printer information display area.
  • Page 349 (Back) Displays the screen before the current screen. Stop Cancels print jobs in progress and ends the ink drying period.

  • Page 350: Menu Structure

    Menu Structure The * on the right side of an item indicates the default value. Values may vary depending on your model, firmware version, and printer settings. • Ink information • This menu is displayed by selecting Ink icon. Current estimated ink levels Replace Order ink now •...
  • Page 351 Auto feed to take-up position Skip errors during take-up ON / OFF Wind up after cutting Enable / Disable Paper retention settings Release / Retain Use in take-up mode Use / Do not use Manual Replace paper Remove paper Paper settings Page size Width Length...
  • Page 352 Paper feed adjustment Set priority Auto / Prioritize print quality / Prioritize length accuracy Adjust print quality Auto Manual Adjust feed length Print alignment pattern Change adjustment values -0.70% / -0.68% / ... / 0.68% / 0.70% Color calibration Auto adjust Enable/disable adjustment values Enable* / Disable Adjustment information...
  • Page 353 Saved job Job box list Job list Print the job list Job history Display job history Print job history Pause printing Enable / Disable* Delete all print jobs • • Print from USB flash drive Folder/file list Number of copies Preview Print settings The lower items of this menu are the same as the lower items of...
  • Page 354 IPv6 stateless address 1 IPv6 stateless prefix length 1 IPv6 stateless address 2 IPv6 stateless prefix length 2 IPv6 stateless address 3 IPv6 stateless prefix length 3 IPv6 stateless address 4 IPv6 stateless prefix length 4 DHCPv6 DHCPv6 stateful address DHCPv6 stateful prefix length IPv6 default gateway 1 IPv6 default gateway 2...
  • Page 355 Wireless Direct Connection Network name (SSID) Password Frequency Wi-Fi security No. of printers connected now IPv4 address IPv4 subnet mask IPv4 default gateway IPv6 link-local address MAC address Printer name Bonjour service name Settings Enable/disable Wireless Direct Yes / No Change network name (SSID) Auto update / OK Change password...
  • Page 356 IPv6 stateless prefix length 1 IPv6 stateless address 2 IPv6 stateless prefix length 2 IPv6 stateless address 3 IPv6 stateless prefix length 3 IPv6 stateless address 4 IPv6 stateless prefix length 4 DHCPv6 DHCPv6 stateful address DHCPv6 stateful prefix length IPv6 default gateway 1 IPv6 default gateway 2 IPv6 default gateway 3...
  • Page 357 Status print (administrator) Print LAN details Print the print settings Print advanced paper settings Print job history Print menu map Print settings Print head movable width setting Data width* / Maximum movable width / Paper width Prioritize paper size Enable / Disable* Magnification level for borderless Large / Medium* / Small / Minimum PDF print settings...
  • Page 358 Auto rotation ON / OFF* Enlarge/Reduce Fit paper size* / Same size / Scaling Print centered ON / OFF* Cut to standard size ON / OFF* Line & pen manager Width correction Black/gray Color Processing options Warning display Enable / Disable* JPEG print settings Print quality settings Color mode...
  • Page 359 Enlarge/Reduce Fit paper size* / Same size / Scaling Print centered ON / OFF* Cut to standard size ON / OFF* Print from USB flash settings Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct off) / Monochrome Print quality 5 (Standard) / 4 / 3* / 2 / 1 (Highest)
  • Page 360 Print resolution Standard* / Speed priority / Print priority Clear coating Auto* / Overall / OFF Paper settings No Top/Btm Space (Save Paper) ON / OFF* Unidirectional printing Enable / Disable* Direct print settings from FTP Print settings 1 Print quality settings Color mode Color (perceptual)* / Color (saturation) / Color (correct...
  • Page 361 ON / OFF* Enlarge/Reduce Fit paper size* / Same size / Scaling Print centered ON / OFF* Cut to standard size ON / OFF* Line & pen manager Width correction Black/gray Color Processing options Warning display Enable / Disable* Print settings 2 Print quality settings Color mode Color (perceptual)* / Color...
  • Page 362 Save paper ON / OFF* Rotate 0 degrees* / 90 degrees Auto rotation ON / OFF* Enlarge/Reduce Fit paper size* / Same size / Scaling Print centered ON / OFF* Cut to standard size ON / OFF* Line & pen manager Width correction Black/gray Color...
  • Page 363 3mm* / 5mm Border Borderless / Bordered* Oversize Enable* / Disable Save paper ON / OFF* Rotate 0 degrees* / 90 degrees Auto rotation ON / OFF* Enlarge/Reduce Fit paper size* / Same size / Scaling Print centered ON / OFF* Cut to standard size ON / OFF* Line &...
  • Page 364 Paper settings Paper src Auto select* / Roll paper (au- to) / Roll paper 1 / Roll paper 2 / Manual Margin 3mm* / 5mm Border Borderless / Bordered* Oversize Enable* / Disable Save paper ON / OFF* Rotate 0 degrees* / 90 degrees Auto rotation ON / OFF* Enlarge/Reduce...
  • Page 365 DNS server setup Auto setup* / Manual setup Proxy server setup Use / Do not use* Web service inquiry Print from Canon server Paper-related settings Roll paper auto feed Enable* / Disable Media type selection method Manual / Auto detect / Auto with confirmation* / Use current media type...
  • Page 366 Cut sheet setting 2 ISO B1* / 28"x40" (ANSI F) Roll paper setting 1 10 in Roll* / B4 Roll Roll paper setting 2 A3 Roll* / 300mm Roll Roll paper setting 3 300mm Roll / 12 in Roll* Roll paper setting 4 500mm Roll* / 20 in Roll Roll paper setting 5 20 in Roll / B2 Roll*...
  • Page 367 Ink ejection status check Auto fix* / Display warning / OFF Hard disk settings Output method Print* / Print (auto delete) / Save to job box Save first and print ON / OFF* Common job box settings Print* / Print (auto delete) File deletion settings Fast* / Fast secure / Secure / Secure (VSITR) Data deletion...
  • Page 368 0%* / 10% / 20% / 30% / 40% / 50% / 60% / 70% / 80% / 90% / 100% 0%* / 10% / 20% / 30% / 40% / 50% / 60% / 70% / 80% / 90% / 100% 0%* / 10% / 20% / 30% / 40% / 50% / 60% / 70% / 80% / 90% / 100% 0%* / 10% / 20% / 30% / 40% / 50% / 60% / 70% / 80% / 90% / 100% 0%* / 10% / 20% / 30% / 40% / 50% / 60% / 70% / 80% / 90% / 100%...
  • Page 369 Send / Do not send* Menu row height Wide* / Standard Language selection Firmware update Install update Check current version Update notification settings Yes* / No Show notifications (tool update) ON* / OFF DNS server setup Auto setup* / Manual setup Proxy server setup Use / Do not use* Security settings...
  • Page 370 Password Authentication server name Verify auth. server name Enable* / Disable Verify auth. server certificates Enable* / Disable Import/export settings Import Export Initialize printer settings • • Printer information System information Hard disk information Error history Hardware error Recoverable error Paper feed/transfer error Usage Total print area...

  • Page 371: Advanced (Paper Settings)

    Advanced (Paper settings) Select the paper setting display area and select Paper settings to display this menu. Advanced Roll length (change default) Head height Auto / High / Medium-high / Standard / Medium-low / Low / Super low Skew detection accuracy Standard / Loose / OFF Cutting mode Automatic cut / Eject cut / User cut...
  • Page 372 OFF / 5 minutes / 10 minutes / 30 minutes / 60 minutes / 120 minutes / 240 minutes / 480 minutes / 960 minutes Pause timing priority Between pages / On last page Leading edge margin (roll) 3mm / 20mm Leading edge margin (sheet) 3mm / 20mm Extension for borderless printing...

  • Page 373: Advanced (Lan Settings)

    Advanced (LAN settings) To display this item, select LAN settings on the HOME screen, and then select Wi-Fi / Wireless Direct / Wired LAN > Settings > Advanced. The * on the right side of an item indicates the default value. Advanced Set printer name TCP/IP settings...
  • Page 374 Use / Do not use* DNS server DNS server setup Auto setup* / Manual setup Dynamic update settings IPv6 DNS dyn. update: manual Enable / Disable* IPv6 DNS dyn. update: stateless Enable / Disable* IPv6 DNS dyn. update: stateful Enable / Disable* IPv6 Use IPv4 host/domain name Enable / Disable* IPv6 DNS host name...
  • Page 375 Spanning tree settings Enable / Disable* LPR protocol settings Enable* / Disable RAW protocol ON* / OFF LLMNR ON* / OFF Gigabit Ethernet settings Autonegotiation* / 10 Mbps half duplex / 10 Mbps full duplex / 100 Mbps half duplex / 100 Mbps full duplex / 1 Gbps full duplex Use Dedicated Port ON* / OFF...

  • Page 376: Setting Items On Operation Panel

    Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing • settings using the operation panel. For more on setting items which the administrator password is required: Setting Administrator Password on Operation Panel Maintenance Job management...
  • Page 377 LAN settings Printer settings • • Test print • • Print settings • • LAN settings • • Web service setup • • Paper-related settings • • Auto maintenance settings • • Hard disk settings • • Monitoring service settings •...

  • Page 378: Maintenance

    Maintenance This item is displayed on the HOME screen. • Nozzle Check • Prints out the nozzle check pattern. Checking for Nozzle Clogging • Print Head Cleaning • Select this to clean the print head. Cleaning the Print Head • Print Head Alignment •...
  • Page 379 • Color calibration • Select this to perform the color calibration or check the adjustment information. Performing Color Calibration • Maintenance cartridge info • Displays the estimated usage of maintenance cartridge. Select Replace to replace the maintenance cartridge. Replacing the Maintenance Cartridge •...

  • Page 380: Job Management

    Job management This item is displayed on the HOME screen. • Print job • Displays the print job list. Selecting a job displays the details. You can also delete or prioritize jobs on this menu. • Saved job • Displays the saved print job list. You can print / delete saved jobs and print job list on each job box. Note •...

  • Page 381: Lan Settings

    LAN settings This item is displayed on the HOME screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. Note • You can also display LAN settings by selecting •...
  • Page 382 IPv6 stateless address 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 2 IPv6 stateless address 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 3 IPv6 stateless address 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 4 DHCPv6...
  • Page 383 Select Enable to wirelessly connect via wireless router. ◦ Wi-Fi setup ◦ Select how to setup Wi-Fi. ▪ Easy wireless connect ▪ Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
  • Page 384 Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX *1 "PRO-NNNN" represents the name of your model. ("XX" represents alphanumeric characters.) To change the setting, select Settings. ◦ Enable/disable Wireless Direct ◦ Select Enable to wirelessly connect without wireless router. ◦...
  • Page 385 IPv6 manual address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 manual prefix length IPv6 stateless address 1 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 1 IPv6 stateless address 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 2 IPv6 stateless address 3...
  • Page 386 Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX ("XX" represents alphanumeric characters.) To change the setting, select Settings. ◦ Enable/disable Wired LAN ◦ Select Enable when connecting to wired LAN. Note • By selecting Advanced, you can set LAN in detail. •...
  • Page 387 IP address from the printer name without a DNS server. ◦ Gigabit Ethernet settings ◦ Specifies the communication speed and communication method when using Gigabit Ethernet. ◦ Use Dedicated Port ◦ Selects whether to use a dedicated port for a command sent from a Canon application to the printer.
  • Page 388 Selecting ON allows you to use the dedicated port. ◦ IPP settings ◦ ▪ Enable/disable IPP ▪ Selecting Enable allows you to print over a network using the IPP protocol. ▪ Security Print ▪ Set to Enable to print using the security print function with the IPP protocol, for example with AirPrint.

  • Page 389: Test Print

    Test print This item is displayed when you select Printer settings on the Home screen. • Nozzle Check • Prints out the nozzle check pattern. Checking for Nozzle Clogging • Status print • Prints out the printer status and setting value information. Note •...

  • Page 390: Print Settings

    Print settings This item is displayed when you select Printer settings on the Home screen. • Print head movable width setting • Adjusts the print head movable width. • Prioritize paper size • This is a setting item for roll paper. Select Enable to use the paper size setting as the basis for printing instead of other settings.
  • Page 391 • Default print settings • Prints out the default values of print settings. • Print the print settings • Prints out the print settings list.

  • Page 392: Web Service Setup

    Web service setup This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the • operation panel. • Web service usage registration / Web service usage cancellation •...

  • Page 393: Paper-Related Settings

    Paper-related settings This item is displayed when you select Printer settings on the Home screen. • Roll paper auto feed • Enables/disables feeding roll paper automatically when you load it on the roll unit. Selecting Enable detects the paper edge automatically and paper is loaded automatically only by putting roll paper on the roll unit.
  • Page 394 • If the created custom paper does not appear as a candidate in the paper information list even if it is • fed many times, perform Paper feed adjustment again. • Errors may occur in the estimation results. • • Manage remaining roll amount •...
  • Page 395 ◦ Disable ◦ Switches the roll paper for printing by estimating the remaining amount based on the roll amount value you entered. In addition, if the roll length is not specified properly, paper may remain when switching, or it may have run out while printing is in progress.
  • Page 396 ◦ Roll paper setting 6 ◦ Select whether A1 or 600 mm is applied when a roll of an intermediate size is detected. ◦ Roll paper setting 7 ◦ Select whether 600 mm or 24 in. is applied when a roll of an intermediate size is detected. •...

  • Page 397: Auto Maintenance Settings

    Auto maintenance settings This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Auto nozzle check •...

  • Page 398: Hard Disk Settings

    Hard disk settings This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Output method •...
  • Page 399 impossible to recover the overwritten data. Conforms to the DoD5220.22-M standard of the U.S. Department of Defense. ◦ Secure (VSITR) ◦ Overwrites the entire hard disk with 00 next overwrites with FF after the data encryption key specified for the hard disk drive is erased. After repeating this process three times, the entire hard disk is overwritten with AA.

  • Page 400: Monitoring Service Settings

    Monitoring service settings This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Enable/disable monitoring service •...
  • Page 401 • Warning notification settings • Displays a message on the touch screen selecting Enable when communication with the service center fails.

  • Page 402: Other Printer Settings

    Other printer settings This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Energy saving settings •...
  • Page 403 • EOP timer settings • Specify the timeout period before cancellation of print jobs that cannot be received by the printer. • Job history sending settings • Select Send to send the information to the printer management and job management systems. •...

  • Page 404: Language Selection

    Language selection This item is displayed when you select Printer settings on the Home screen. Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...

  • Page 405: Firmware Update

    Firmware update This item is displayed when you select Printer settings on the Home screen. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important •...

  • Page 406: Security Settings

    Security settings This item is displayed when you select Printer settings on the Home screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • Administrator password settings •...

  • Page 407: Printer Information

    Printer information This item is displayed on the HOME screen. • System information • Displays printer's system information. • Hard disk information • Displays the total or free space of the printer hard disk. • Error history • Displays the error history. ◦...

  • Page 408: Setting Administrator Password On Operation Panel

    Setting Administrator Password on Operation Panel The administrator password can be set or canceled. Specifying the administrator password requires you to enter the password to use the items or change the settings below. • LAN settings • Web service setup •...
  • Page 409 Important • When changing the password, the character is limited as follows. • Set the password using 4 to 32 characters. Single-byte alphanumeric characters, spaces, umlaut characters, and the following symbols are available. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | From a security point of view, it is recommended to set the password of 8 characters or more in combination of alphanumeric characters.

  • Page 410: Erasing Data On Printer's Hard Disk

    Erasing Data on Printer's Hard Disk Important • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. • For a more secure method of preventing data recovery, we recommend physically or magnetically destroying the hard disk.

  • Page 411: Status Print

    • If you specify the administrator password, select Status print (administrator). 4. Select Yes. The printer starts printing. The following information is included. Items and values may vary depending on your model, firmware version, and printer settings. Canon xxxxxxxxxxxxxxxxxxxx Status Print Printer model Printer serial number Firm Firmware version...
  • Page 412 Device settings Auto maintenance settings Setting values of Auto maintenance settings Hard disk settings Setting values of Hard disk settings Device user settings Setting values of Other printer settings Web service setup Setting values of Web service usage regis- tration Language selection Setting value of Language selection Firmware update notification...

  • Page 413: Changing Printer's Setting Using Web Browser

    Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate Setting Mail Server Receiving Printer Status by E-mail...

  • Page 414: Start Up Remote Ui

    Start up Remote UI You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
  • Page 415 Note • If you have set a DNS host name, you can also enter this. When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or computer. Note • If you display Remote UI for the first time on your smartphone, tablet, or computer, download the •...
  • Page 416 4. Enter password. When the password authentication is complete, the menus that can be utilized are displayed on the web browser. Important • The password is set at the time of purchase. The password is the printer serial number. The •...

  • Page 417: Changeable Setting Items Using Remote Ui

    Changeable Setting Items Using Remote UI Note • The item which can be used is different in administrator mode or in standard user mode. Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information.
  • Page 418 Note • Some of the menu is available only when you logged on in administrator mode. AirPrint settings This function allows you to specify the AirPrint settings when printing with AirPrint. Web service connection setup This function configures web services that use printer device information, such as PIXMA/MAXIFY Cloud Link.

  • Page 419: Security

    Security • Administrator password setting • Setting Passwords Using Remote UI • Standard user mode settings • Select Enable/Disable for the standard user mode. • Operation restrictions • Restricts the following operations. ◦ Job history ◦ Restricts to display or print the print job history. ◦...

  • Page 420: Lan Settings

    LAN settings • Wi-Fi • Enables/Disables Wi-Fi. • Wireless Direct • Enables/Disables Wireless Direct. • Wired LAN • Enables/Disables Wired LAN. • Confirm LAN settings • The LAN setting information is displayed. • Advanced setup • ◦ Set printer name ◦...
  • Page 421 • To use CHMP for encrypted communication, you need to register the printer's root certificate to your computer. Registering Printer's Root Certificate to Local Computer for SSL Communication • CHMP is a Canon proprietary protocol. ◦ Network interface settings ◦...

  • Page 422: Setting Passwords Using Remote Ui

    Setting Passwords Using Remote UI Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. Setting Administrator Password Setting Standard User Password Note...
  • Page 423 Set the password by using 4 to 32 characters. The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | For security reasons, we recommend you use 8 and more alphanumeric characters.

  • Page 424: Registering Printer's Root Certificate To Web Browser For Ssl Communication

    Registering Printer's Root Certificate to Web Browser for SSL Communication If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser.
  • Page 425 Select Certificate Store screen is displayed. 8. Select Trusted Root Certification Authorities and OK. 9. Select Next on Certificate Import Wizard screen. 10. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed. 11. Make sure that thumbprint on Security Warning screen matches printer's thumbprint. To display the printer's root certificate thumbprint in Root cert.
  • Page 426 6. If fingerprint of certificate detail information matches printer's thumbprint, display information on certificate from the menu or by double-clicking the certificate, and select Always Trust on Trust. The root certificate registration is completed. Note • If a password is set on your device, entering a password may be required. For Chrome on Android 1.
  • Page 427 4. If thumbprint of certificate information screen matches printer's thumbprint, select OK. The root certificate registration is completed. If the message to warn you that the secure connection is not guaranteed appears when you select Log in on Remote UI after registering the root certificate, restart the web browser. The message will not appear on the web browser.

  • Page 428: Registering Printer's Root Certificate To Local Computer For Ssl Communication

    Registering Printer's Root Certificate to Local Computer for SSL Communication To use Device Management Console or Accounting Manager, etc. when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer.
  • Page 429 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8. Select Trusted Root Certificate Authorities. 1.
  • Page 430 Creating Certificate Snap-in 1. Start up Microsoft Management Console. Enter MMC on Search programs and files in the Start menu and press the Enter key. 2. Select Yes on displayed screen. 3. Select Add/Remove Snap-in from File menu. The Add or Remove Snap-ins screen appears. 4.
  • Page 431 Open the Printing preferences, and select Status Monitor... on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu. 3. Select Download. 4. Select Save. Importing Certificate 1. Open Certificate Import Wizard. 1. On the left window, open Trusted Root Certificate from Certificate on Console Root. 2.
  • Page 432 2. Check registered certificate. Make sure the imported certificate name is displayed on the list. Note • Make sure you can see the registered certificate from Current user by creating the Current user snap-in. Note • When you finish Microsoft Management Console, a message asking you whether to save the console setting.
  • Page 433 Make sure the fingerprint of certificate shown on Details corresponds with the root certificate thumbprint of the printer. To display the printer's root certificate thumbprint in Root cert. thumbprint (SHA-1) or Root cert. thumbprint (SHA-256), select Printer information on the HOME screen of the operation panel, and then select System information.

  • Page 434: Generating Server Certificate

    Generating Server Certificate When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. Checking Printer's IP Address Generating Server Certificate Checking Generated Server Certificate Important •...
  • Page 435 • Key algorithm • Specify the signature algorithm and key information. • Specify the expiration date. • Enter the date you generated the server certificate on Valid from. Enter the date the server certificate expires on Valid to. • Enter the common name. •...

  • Page 436: Setting Mail Server

    Setting Mail Server To use mail function, specify the mail server settings. *This function may not be available depending on the country or region of purchase. Note • If you did not specify the time zone setting using the printer's operation panel, a message to inform you •...
  • Page 437 To set / change the password for sending in order to perform the authentication, check the Set/change password and then enter the password. ◦ POP before SMTP ◦ Select if you send e-mail with POP before SMTP authentication. Next, you can specify the following settings. ▪...

  • Page 438: Receiving Printer Status By E-Mail

    Receiving Printer Status by E-mail You receive the printer status information such as the remaining ink level and the error from the printer. * This function may not be available depending on the country or region of purchase. Note • Specify the mail server settings in advance. •...
  • Page 439 1. Specify number of resending. 2. Specify interval of resending. 3. Select OK. The resending setting is completed.

  • Page 440: Migrating Printer's Setting

    Migrating Printer's Setting Migrates the printer settings to another one of the same model. This operation is available either from the Remote UI or from the operation panel using a USB flash drive. Using Remote UI Using USB Flash Drive Note •...
  • Page 441 2. Select Printer settings on HOME screen. 3. Select Import/export settings. If you specify the administrator password, enter the password. 4. Select Export. 5. Enter password and select Apply. 6. Enter password again. 2. Importing settings 1. Insert a USB flash drive to USB flash drive port. 2.

  • Page 442: Initializing Printer's Setting

    Initializing Printer's Setting Initializes the following settings. • Paper setting information • Detection priority data of paper • SSL certificate • LAN setting • Administrator password • Hard drive data • Job history • Operation panel lock • Web service usage settings •...

  • Page 443: Network Setting

    Network Setting Printer Connection Methods Wi-Fi Connection Wireless Direct Connection Wired Connection USB Connection Another Printer Found with Same Name Printing Network Settings Countermeasures against Unauthorized Access Network Status and Troubleshooting Checking Printer Connection Status Using Wi-Fi Connection Assistant Sharing the Printer on a Network (Windows) Setting Up a Shared Printer Restrictions on Printer Sharing Sharing the Printer on a Network (macOS)

  • Page 444: Printer Connection Methods

    Printer Connection Methods 4 connection methods are available on the printer. • • Wi-Fi Connection • • Wireless Direct Connection • • Wired Connection • • USB Connection...
  • Page 445 The printer cannot use a wired LAN connection simultaneously with a Wi-Fi or wireless direct connection. When connecting another device while the devices are already connected to the printer, connect using a method other than the above. Restrictions Important • If you connect a device connected to the Internet via a wireless router to the printer that is in the wireless direct, the connection between the device and wireless router will be disabled.

  • Page 446: Wi-Fi Connection

    Wi-Fi Connection Important • If printer is performing cleaning, print head alignment, or other processes, wait for the process to finish, before starting setup. Note • Refer to the following notes when connecting to Wi-Fi. Notes on Wi-Fi Connection 1. If is displayed on the left side of the screen, tap to display the HOME screen.
  • Page 447 4. Select Settings. 5. Select Wi-Fi setup. 6. Select a connection method below. Easy wireless connect Set wireless router information to the printer directly from a device (such as a computer), without operating the wireless router Easy wireless connect may take some time. Internet connection may become temporarily unavailable during setup.
  • Page 448 Easy wireless connect is not available on Windows 10 in S mode or Windows 11 in S mode. Select other connection type. Manual connect Connect to wireless router using a password Connect to a WPS-compatible wireless router WPS (PIN Code) Connection A wireless connection can also be set up by using the WPS PIN code method...

  • Page 449: Wps Connection

    WPS Connection 1. Select WPS (Push button method). 2. Select OK. 3. Press and hold the WPS button on the wireless router. Note • For more on pressing the WPS button, see the wireless router manual. 4. Select OK on the printer within 2 minutes. 5.
  • Page 450 6. Tap on the left side of the screen. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation.
  • Page 451 Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup. macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.

  • Page 452: Wps (Pin Code) Connection

    WPS (PIN Code) Connection 1. Select Other connection types. 2. Select WPS (PIN code method). 3. Follow the on-screen instructions on a computer to set a PIN code on the wireless router. 4. When the screen on the below appears, select OK.
  • Page 453 5. Tap on the left side of the screen. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation.
  • Page 454 Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup. macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.

  • Page 455: Manual Connect

    Manual connect 1. Select Manual connect. 2. Select your wireless router. If you select a Wi-Fi router name, proceed to step 8 and continue with the settings. If you select [Directly enter the wireless router name], proceed to step 3 and continue with the settings. If [Failed to connect to the wireless router.] appears, see "Failed to connect to the wireless router."...
  • Page 456 If you don't know your wireless router name, see the wireless router manual or contact its manufacturer. 5. Select OK. 6. Make sure the wireless router name (SSID) is correct. 7. Select OK. 8. The screen below will appear. If "Connected to the wireless router." appears, the network does not require a password. Continue from step 13.
  • Page 457 9. Select the input area. 10. Enter the password. Text entry is case-sensitive. If you don't know the password for your wireless router, see the wireless router manual or contact its manufacturer. 11. Select OK. 12. Select OK.
  • Page 458 13. When the screen on the below appears, select OK. 14. Tap on the left side of the screen.
  • Page 459 The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.

  • Page 460: Easy Wireless Connect

    Easy wireless connect 1. Select Easy wireless connect. 2. Select OK. 3. When the printer preparation is complete, the screen below appears. 4. Return to the application software and proceed with the setup.
  • Page 461 Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup. macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.

  • Page 462: Wireless Direct Connection

    Wireless Direct Connection This section describes wireless direct, which allows you to print by connecting the devices to the printer directly. Important • Check the usage restrictions and switch the printer to the wireless direct. • Restrictions • The administrator password is required to change settings if it is enabled for changing settings using the operation panel.
  • Page 463 4. Select Enable/disable Wireless Direct. 5. Select Yes. After Wireless Direct is enabled, the identifier (SSID) etc. when using the printer with wireless direct connection are displayed. By flicking the touch screen, you can check various settings of wireless direct. Note •...
  • Page 464 3. Select Show password. • By selecting Wireless Direct, you can change the following settings. • Enable/disable Wireless Direct Change network name (SSID) Change password Connection request confirmation For updating the SSID / password or changing the name of the printer displayed on Wi-Fi Direct compatible device, see Change Wireless Direct Connection Setting.
  • Page 465 Change Wireless Direct Connection Setting 1. Select LAN settings on HOME screen. 2. Select Wireless Direct. 3. Select Settings. 4. Change settings as necessary. • To update the password for wireless direct • Select Change password to display the confirmation screen. To check the updated password, select Change manually >...

  • Page 466: Wired Connection

    Wired Connection Important • If printer is performing cleaning, print head alignment, or other processes, wait for the process to finish, before starting setup. Note • Refer to the following for notes when connecting to a wired LAN. • Notes on Wired Connection 1.
  • Page 467 4. Select LAN settings on HOME screen. 5. Select Wired LAN. 6. Select Settings. 7. Select Enable/disable Wired LAN.
  • Page 468 8. Select Enable. 9. Tap on the left side of the screen.
  • Page 469 The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.

  • Page 470: Usb Connection

    USB Connection Connect the printer to a computer using a USB cable. What Is USB Cable? In USB connection, the printer is connected one-on-one to the computer. If your computer is connected to LAN, you can use the printer with other devices by enabling the sharing setting on your computer.

  • Page 471: Another Printer Found With Same Name

    Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note •...

  • Page 472: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Items to Prepare When Using Rolls Plain paper of sufficient length When Using Sheets 12 sheets of A4 or Letter-sized plain paper 1.

  • Page 473: Countermeasures Against Unauthorized Access

    Countermeasures against Unauthorized Access This section describes countermeasures against an unauthorized access to the printer from outside. When you use the printer via a network or you are an administrator, we recommend you read this section before using the printer. Four countermeasures below can be helpful against an unauthorized access.
  • Page 474 Restrict Communication Using Firewall or Wi-Fi Router Firewall is a system which prevents an unauthorized access from an external network user to protect an inhouse network against attack or intrusion. Firewall enables your network to be protected against an unauthorized access by restricting a communication from the specific external IP address which seems to have a risk.

  • Page 475: Network Status And Troubleshooting

    Network Status and Troubleshooting Check the network status referring to LAN setting information on the touch screen. Printing Network Settings Network Status What to Do Connected normally. 1. If you are unable to print, check the items below: If you are unable to •...
  • Page 476 The number of con- • Wireless Direct does not allow more than 5 devices to be connected. • nected clients reaches If you add a device to connect, disconnect a device you do not use before adding the the upper limit. device.

  • Page 477: Sharing The Printer On A Network (Macos)

    Sharing the Printer on a Network (macOS) When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Settings, and check whether the network settings have been set.

  • Page 478: Settings On Print Server

    Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: Install the printer driver on the print server system 2.

  • Page 479: Settings On Client Pc

    Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: Install the printer driver on the client systems 2. Display the printer list Open System Settings, and select Printers &...

  • Page 480: Restrictions On Printer Sharing

    Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. •...

  • Page 481: Maintenance

    Maintenance Adjustments for Better Print Quality Checking for Nozzle Clogging Cleaning the Print Head Adjustment to Straighten Lines and Align Colors Adjusting Different Colored Horizontal Streaks Fine-Tuning Paper Feed Amount Adjusting Line Length Troubleshooting Paper Abrasion and Blurry Images Color Management Replacing Consumables Checking the Ink Tank Model Number Replacing Ink Tanks...
  • Page 482 Opening Remote UI for Maintenance Cleaning the Print Heads Printing a Nozzle Check Pattern Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update...

  • Page 483: Adjustments For Better Print Quality

    Adjustments for Better Print Quality Checking for Nozzle Clogging Cleaning the Print Head Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors Adjusting Different Colored Horizontal Streaks Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks Fine-Tuning Paper Feed Amount...

  • Page 484: Checking For Nozzle Clogging

    Checking for Nozzle Clogging If printing is faint or affected by banding in different colors, make sure the print head nozzles are clear by printing a test pattern to check the nozzles. Note • You can also check for nozzle clogging from your computer. •...
  • Page 485 Note • As CO is colorless, it is printed over a black pattern. In the CO pattern, check for streaks (A) in the • dark gray areas. If horizontal lines are faint or incomplete, execute print head cleaning. Cleaning the Print Head...

  • Page 486: Cleaning The Print Head

    Ink may leak or an error may occur. • If printing is not improved after System Cleaning, the print head may be at the end of its service life. Contact your Canon dealer for assistance. Note • Check the nozzle check pattern and select an ink group for which to perform cleaning as needed. You •...
  • Page 487 • By default, nozzles are checked at fixed intervals. • Auto maintenance settings Perform cleaning as follows. 1. Select Maintenance on HOME screen. 2. Select Print Head Cleaning. 3. Select Cleaning, Deep Cleaning, or System Cleaning. 4. Select ink group to be cleaned. •...

  • Page 488: Adjustment To Straighten Lines And Align Colors

    Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors...

  • Page 489: Automatic Adjustment To Straighten Lines And Align Colors

    Automatic Adjustment to Straighten Lines and Align Colors If printed vertical lines are warped or colors are out of alignment, execute Print Head Alignment and adjust the print head position. Choose from Auto (standard) or Auto (advanced) for automatically adjusting the print head. Minor warping and misaligned colors can usually be improved by executing Auto (standard).
  • Page 490 1. Load paper. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer Important • Always make sure the loaded paper matches the type of paper specified on the printer. Adjustment cannot be completed correctly unless the loaded paper matches the settings. 2.

  • Page 491: Manual Adjustment To Straighten Lines And Align Colors

    Manual Adjustment to Straighten Lines and Align Colors If printed vertical lines are warped or colors are out of alignment, execute Print Head Alignment and adjust the print head position. Normally, execute Auto (standard). Automatic Adjustment to Straighten Lines and Align Colors However, when printing on special paper or if printing is not improved after Auto (advanced), try Manual.
  • Page 492 Note • If you do not perform Auto (advanced), a confirmation message prompting you to perform Auto • (advanced) appears. In this case, select Yes and perform Auto (advanced). 5. Select Yes. The paper source setting screen appears. 6. Select Roll paper 1, Roll paper 2 or Manual. A test pattern is printed for adjustment.

  • Page 493: Adjusting Different Colored Horizontal Streaks

    Adjusting Different Colored Horizontal Streaks Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks...

  • Page 494: Automatically Adjusting Different Colored Horizontal Streaks

    Automatically Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors across the sheet, execute Adjust print quality for automatic adjustment of the paper feed amount. The printer prints and reads a test pattern for automatic adjustment of the feed amount. Important •...
  • Page 495 A test pattern is printed for adjustment and adjustment is finished.

  • Page 496: Manually Adjusting Different Colored Horizontal Streaks

    Manually Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors, execute Adjust print quality for adjustment of the paper feed amount. Use manual adjustment with highly transparent media. Manual adjustment requires you to enter an adjustment value after a test pattern is printed. Note •...
  • Page 497 Test pattern A is printed for manual adjustment. Note • When printing on sheets, follow the instructions on the screen and remove the sheet. 7. Examine test pattern A for adjustment. Determine pattern in which banding is least noticeable. Note •...

  • Page 498: Fine-Tuning Paper Feed Amount

    Fine-Tuning Paper Feed Amount If the contrast is uneven or banding in different colors appears at 1.2 in. (30 mm) intervals in printed documents, try executing Paper feed fine adjustment during printing to fine-tune the feed amount. Note • The Paper feed fine adjustment menu is only displayed during printing. Additionally, it is displayed •...

  • Page 499: Adjusting Line Length

    Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust feed length to adjust the amount that paper is advanced. There are two options in Adjust feed length : Print alignment pattern and Change adjustment values. Note •...
  • Page 500 • If you select Change adjustment values: • No test pattern is printed. Instead, you will measure a document already printed to determine the discrepancy. 6. Select amount of discrepancy. If the scale is shorter than the actual size, use a positive setting value. If it is longer, use a negative value.

  • Page 501: Troubleshooting Paper Abrasion And Blurry Images

    Troubleshooting Paper Abrasion and Blurry Images Changing the Print Head Height Adjusting Vacuum Strength...

  • Page 502: Changing The Print Head Height

    Changing the Print Head Height The print head height setting affects printing quality. Specifying a low print head height makes images clearer and enhances printing quality but may cause paper to rub against the print head. On the other hand, specifying a high print head height will prevent paper from rubbing against the print head but may reduce the printing quality.
  • Page 503 Printer information • When the setting other than Auto is selected, the setting selected during this procedure is applied. • Depending on the type of paper, some setting values may not be available.

  • Page 504: Adjusting Vacuum Strength

    Adjusting Vacuum Strength When printing on heavyweight paper or paper that curls or wrinkles easily, if the Print head rubs against paper, adjusting the level of suction against paper on the platen may improve results. Important • Paper rubbing against or becoming caught on the Print head may jam or result in printed documents that are soiled.

  • Page 505: Color Management

    Color Management Managing Colors Performing Color Calibration Adjustment Types of Color Calibration...

  • Page 506: Managing Colors

    Managing Colors Color management (color calibration) corrects for variations in color tones due to differences between printers and aging, and obtains continuously stable corrected color tones. The color tones of this printer can be corrected by executing color calibration. If you have multiple printers, you can make the color tones of the printers the same by executing color calibration on each of the printers.
  • Page 507 Using Paper Other Than Canon Genuine Paper To execute color calibration for paper other than Canon genuine paper, you must create and register dedicated media information. To register this media information, use Media Configuration Tool. See the following for details.

  • Page 508: Performing Color Calibration

    Performing Color Calibration Color calibration improves color consistency by compensating for slight differences in how color appears when printing due to individual variations or aging among the printers. Executing color calibration will print a test pattern (built into the printer) that is then read automatically by the printer.
  • Page 509 Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer 3. Select Maintenance on HOME screen. 4. Select Color calibration. 5. Select Auto adjust. A confirmation message appears. Note • For details about menu items other than Auto adjust, see Other Menu Items.
  • Page 510 • Calibration guide settings • You can select whether to display a message asking to execute color calibration on the touch screen in the following situations. ◦ When a new print head has been installed ◦ When a certain amount of printing has been executed after color calibration is executed ◦...

  • Page 511: Adjustment Types Of Color Calibration

    Adjustment Types of Color Calibration Adjustment Types of Color Calibration Color calibration allows you to adjust colors for each media type. There are two adjustment types: common calibration and unique calibration. The appropriate type depends on the media type being used. For details on whether or not color calibration can be executed and the adjustment types for various types of paper, see Paper Information List.
  • Page 512 Example: Execute color calibration with the default settings The following describes adjusting media types A to D. A, B and D use common calibration, and C uses unique calibration. • First: Execute color calibration with media type A (categorized as common calibration) •...
  • Page 513 Note • You can confirm the currently applied calibration adjustment date and the executed paper type with • Adjustment information in Color calibration on the touch screen menu. Performing Color Calibration...

  • Page 514: Replacing Consumables

    Replacing Consumables Checking the Ink Tank Model Number Replacing Ink Tanks Checking Ink Level Replacing the Print Head Replacing the Maintenance Cartridge Checking the Remaining Maintenance Cartridge Capacity Replacing the Cutter Blade...

  • Page 515: Checking The Ink Tank Model Number

    2. Select Ink model number. The type and number of inks displayed will vary depending on the printer you are using. Checking Using Canon IJ Status Monitor ( Windows ) 1. Start up Canon IJ Status Monitor. Canon IJ Status Monitor 2.
  • Page 516 The type and number of inks displayed will vary depending on the printer you are using. Note • For instructions on replacing the ink tanks, see Replacing Ink Tanks.

  • Page 517: Replacing Ink Tanks

    Replacing Ink Tanks Compatible Ink Tanks For details on compatible ink tanks, see Checking the Ink Tank Model Number. You can replace ink tanks in 5.4 fl oz (160 ml), 11.2 fl oz (330 ml), and 23.7 fl oz (700 ml) capacities. Note •...
  • Page 518 Note • Ink tank replacement is possible even during printing, when print jobs are being canceled, or when paper is being advanced. Selecting Ink Tank Replacement from Menu 1. Select ink display area on HOME screen. 2. Select Replace. Instructions for the ink tank replacement procedure appear on the touch screen. Removing ink tank (5.4 fl oz (160 ml) / 11.2 fl oz (330 ml)) 1.
  • Page 519 2. Pull the handle part (A) of the ink tank lock lever of the color to be replaced toward you while pressing the button located at the back of the handle part (B). 3. Pull out ink tank lock lever. 1.
  • Page 520 Note • Check that the ink tank lock lever does not return. 4. Hold the ink tank by the grips (C) and remove it. Important • Do not turn off the power of the printer with the ink tank removed except in the case of the preparation for transportation.
  • Page 521 Note • Dispose of the used ink tank in accordance with local regulations. 5. Select OK on the operation panel. Removing ink tank (23.7 fl oz (700 ml)) 1. Open ink tank cover and check ink lamp. The ink lamp flashes if there is no ink left. Important •...
  • Page 522 2. Pull ink tank lock lever toward the front. 3. Push ink tank lock lever firmly down until it does not return. Note • Check that the ink tank lock lever does not return. 4. Use the handle (C) to remove the ink tank.
  • Page 523 Important • Do not turn off the power of the printer with the ink tank removed except in the case of the preparation for transportation. Otherwise, inside of the ink tank cover may be stained. • Store the removed ink tank with ink remaining in the box with the ink holes (D) facing up. •...
  • Page 524 Important • Do not remove and agitate an ink tank that has already been installed in the printer. Ink may leak out. • Failure to agitate the ink tank may cause the ink components to precipitate and may affect printing quality. Note •...
  • Page 525 4. Insert the ink tank into the holder with the ink holes facing down and the metal contacts at the rear. Important • An ink tank cannot be loaded in the holder if the color or orientation is incorrect. • If the ink tank does not fit in the holder, do not force it into the holder.
  • Page 526 7. Make sure ink lamp is lit. Note • If the ink lamp is not lit, reload the tank. 8. Close ink tank cover.
  • Page 527 Loading ink tank (23.7 fl oz (700 ml)) 1. Before opening the pouch, hold the new ink tank with both hands and tilt it to the left and right as shown, shaking it gently seven or eight times. Caution • A 23.7 fl oz (700 ml) ink tank is heavy, so use your whole arm to agitate it instead of just your wrist.
  • Page 528 Important • Never touch the ink holes (D) or the metal contacts (E). This may cause stains, damage the ink • tank, and affect printing quality. • Avoid dropping the ink tank after removing it from the pouch. Otherwise, ink may leak and cause stains.
  • Page 529 Important • An ink tank cannot be loaded in the holder if the color or orientation is incorrect. • If the ink tank does not fit in the holder, do not force it into the holder. Reinstall while checking the label color display, ink tank color, and ink tank orientation. 5.
  • Page 530 7. Make sure ink lamp is lit. Note • If the ink lamp is not lit, reload the tank. 8. Close ink tank cover.

  • Page 532: Checking Ink Level

    Checking Ink Level On the touch screen, you can check how much ink is left in the ink tank. 1. Select Ink Display Area on HOME screen. Home Screen Menu Composition The Current estimated ink levels screen appears. This printer has ink tanks (A) and sub-ink tanks (B). Even if ink runs out, printing can continue with ink in the sub-ink tanks.

  • Page 534: Replacing The Print Head

    Replacing the Print Head If the touch screen indicates to replace the print head or if instructed to do so by your Canon dealer, replace the print head. Compatible Print Head For details on compatible print head, see Print Head.
  • Page 535 Removing Sheets 2. Clean inside top cover. Cleaning Inside the Top Cover 3. Select Maintenance on HOME screen. 4. Select Head Replacement. 5. Select Start head replacement.. Ink begins being drawn in. When it finishes, instructions for the print head replacement procedure appear on the touch screen.
  • Page 536 Important • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these • may cause malfunction. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. 8.
  • Page 537 10. Hold the blue handle (G) and remove the print head. Important • Never touch the metal contacts of the carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the carriage. These may damage the printer. Note •...
  • Page 538 12. Remove print head that was in case from pouch. 13. Remove tape used to secure print head. 14. Lift print head by blue handle and remove orange protective cap (2). Important • Always carry the print head by the blue handle. Never touch nozzle (H) or metal contacts (I). This may damage the print head and affect printing quality.
  • Page 539 to avoid spilling ink and staining your clothes or the surrounding area. If ink accidentally spills, wipe off the ink with a dry cloth. • If you need to put a print head somewhere temporarily before installation, do not set it down with the nozzles and metal contacts facing down.
  • Page 540 17. While holding center part (K) of print head lock lever, lower it toward back until it clicks. 18. Close top cover. Ink now fills the print head. It takes about 30 minutes. Important • While ink is being filled, definitely do not remove the ink tank or maintenance cartridge. Ink may leak out.
  • Page 541 Note • Print head position adjustment is executed when Print pattern after new head is set to ON. • Follow the instructions on the touch screen to load paper. Auto maintenance settings...

  • Page 542: Replacing The Maintenance Cartridge

    Replacing the Maintenance Cartridge Compatible Maintenance Cartridges For details on compatible maintenance cartridge, see Maintenance Cartridge. Precautions When Handling Maintenance Cartridge Take the following precautions when handling the maintenance cartridge. Caution • For safety, keep maintenance cartridge out of the reach of children. •...
  • Page 543 Important • Never touch the metal contacts (A). This may damage the maintenance cartridge. • 5. Open maintenance cartridge cover. 6. Hold the used maintenance cartridge by the grip (B) with one hand and put your other hand under the maintenance cartridge to hold it firmly on the bottom, keeping it level as you pull it out.
  • Page 544 Important • A used maintenance cartridge is heavy. Always grasp the cartridge firmly and keep the cartridge level during removal. If you drop a used maintenance cartridge or store it at an angle, ink may leak and cause stains. 7. Put used maintenance cartridge in supplied plastic bag and store on flat surface. 8.
  • Page 545 Important • Support the maintenance cartridge cover from underneath as you wipe it. 10. Keeping the new maintenance cartridge level, insert it all the way in. The maintenance cartridge is initialized. Important • Do not remove the maintenance cartridge during initialization immediately after replacing the maintenance cartridge.

  • Page 547: Checking The Remaining Maintenance Cartridge Capacity

    Checking the Remaining Maintenance Cartridge Capacity The maintenance cartridge absorbs excess ink from borderless printing and print head cleaning. You can confirm the remaining capacity of the maintenance cartridge by checking the touch screen. 1. Select Maintenance on HOME screen. 2.

  • Page 548: Replacing The Cutter Blade

    Replacing the Cutter Blade Compatible Cutter Blade For details on compatible cutter blade, see Cutter Blade. How to Replace Cutter Blade 1. Remove any paper that has been fed. Removing the Roll from the Printer Removing Roll Paper from the Roll Unit Removing Sheets 2.
  • Page 549 • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these • may cause malfunction. 7. Turn hex screw with hex wrench until loose. 8. Remove cutter blade while holding D.
  • Page 550 Caution • Never touch any part other than D. This may stain your hands or cause injury. Additionally, this may damage the printer. • Do not disassemble the cutter blade. Touching the blade may cause injury. Note • Dispose of the used cutter blade in accordance with local regulations. 9.
  • Page 551 Important • After the cutter blade is secured, check that the cutter blade does not come off. If the cutter blade comes off, this may damage the printer. 12. Remove fixing part. Important • Always remove the fixing part. Operating with the part installed may damage the printer. 13.

  • Page 552: Cleaning The Printer

    Cleaning the Printer Cleaning the Printer Exterior Cleaning Inside the Top Cover Cleaning the Roll Unit Cleaning the Internal Light...

  • Page 553: Cleaning The Printer Exterior

    Cleaning the Printer Exterior Clean the printer regularly to maintain better printing quality and help prevent problems. To ensure a comfortable working environment, clean the printer exterior about once a month. Important • When the sensor of the feed slot is dirty, the printer might not perform auto feeding properly. Even if the sensor seems clean, we recommend cleaning it because it may have paper dust on it.
  • Page 554 Warning • Never use flammable solvents such as alcohol, benzine, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock. Important • If the output guide is dirty, it may soil the edge of the paper when the paper is cut. We recommend •...

  • Page 555: Cleaning Inside The Top Cover

    Cleaning Inside the Top Cover Clean inside the top cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the top cover in the following situations to ensure optimal operation. • If the printed surface or the underside of paper is dirty after printing •...
  • Page 556 Important • Do not touch the linear scale (D), carriage shaft (E), or ink tube stabilizer (F). Touching these may • cause malfunction. Note • If the cleaning brush is dirty, rinse it in water. 6. Using a damp cloth that you have wrung out completely, wipe inside the top cover to clean Wipe away any ink residue and paper dust (debris from cutting) on top cover roller (G), paper retainer (H), entire platen (I), ink grooves (J, K, L) and its surroundings, output guide (M), and so on.
  • Page 557 Warning • Never use flammable solvents such as alcohol, benzine, or thinner. If these substances come into contact with electrical components inside the printer, there is a risk of fire or electrical shock. Important • Do not use a dry cloth to wipe inside the top cover. This may create a static charge, which may attract dust and affect the printing quality.

  • Page 558: Cleaning The Roll Unit

    Cleaning the Roll Unit About once a month, clean the roll unit to ensure optimal operation. Important • When the sensor of the feed slot is dirty, the printer might not perform auto feeding properly. Even if the sensor seems clean, we recommend cleaning it because it may have paper dust on it. 1.
  • Page 559 Warning • Never use flammable solvents such as alcohol, benzine, or thinner. If these substances come into contact with electrical components inside the roll unit, there is a risk of fire or electrical shock. 5. Plug power cord into outlet.

  • Page 560: Cleaning The Internal Light

    Cleaning the Internal Light Clean the printer regularly to maintain better printing quality and help prevent problems. To ensure a comfortable working environment, clean the lights inside the printer about once a month. 1. Turn printer off. Turning the Printer On and Off 2.
  • Page 561 • When neutral detergent is used, be sure to wipe off the detergent with soft cloth with water. 5. When dirt is wiped off, wipe off water with dry soft cloth. 6. Close top cover. 7. Plug power cord into outlet.

  • Page 562: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Printing a Nozzle Check Pattern...

  • Page 563: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Settings, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 564: Cleaning The Print Heads

    Cleaning the Print Heads The print head cleaning and Cleaning functions allow you to clear up clogged print headnozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. If you perform Cleaning and the condition still does not improve, perform system cleaning.
  • Page 565 Check that the printer power is on. Then open the Ink Tank Cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining in the tank? • Is the ink tank attached properly? If the Ink Lamp is not lit, remove it and attach it again.
  • Page 566 4. Check the results Check the print results. Important • System Cleaning consumes an extremely large amount of ink. Executing system cleaning frequently will rapidly deplete your printer's ink supply. Therefore, execute system cleaning only when necessary. Related Topic Printing a Nozzle Check Pattern...

  • Page 567: Printing A Nozzle Check Pattern

    Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1.
  • Page 568 Related Topic Cleaning the Print Heads...

  • Page 569: Other Maintenance

    Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update...

  • Page 570: Preparing To Transfer The Printer

    Important • Be sure to contact your Canon dealer before transferring the printer to a new location. Ink may leak and damage the printer if you do not prepare the printer correctly and it is tipped or stood on end in transit.
  • Page 571 • If consumables must be replaced, a message appears on the touch screen, and preparation is disabled. If the message appears, select OK and contact your Canon dealer for assistance. 7. Open ink tank cover to remove all ink tanks.
  • Page 572 9. Close ink tank cover. Ink is now drawn into the maintenance cartridge. A confirmation message will appear when the process is finished. Important • Do not remove the maintenance cartridge except when the message indicating replacement is • displayed. If you remove the maintenance cartridge while ink is being removed, the ink may leak out.
  • Page 573 3. Grasp Belt and insert Belt Stopper into position shown. Important • Attach the Belt Stopper that was removed and stored after initial installation. Neglecting to attach the Belt Stopper may damage the printer. • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these •...
  • Page 574 5. Tape down printer covers to secure them, in the reverse order of tape removal during installation. 6. Remove basket by reversing installation procedure. 7. Remove roll unit by reversing installation procedure. 8. Remove the Stand by reversing the installation procedure, when it was attached to the printer.

  • Page 575: Reinstalling The Printer

    Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. For detailed instructions, see the Installation Guide. Caution • Moving the printer requires at least six people, holding it on both sides. Be careful to avoid back strain •...
  • Page 576 • When placing the printer on the stand, lock all four of the casters of the stand. Attempting to • place the printer on the stand while the casters are not locked poses a risk of injury. 4. If using roll unit, refer to Setup Guide provided with roll unit and attach roll unit to Stand. 5.
  • Page 577 Turning the Printer On and Off 9. Check the contents of the message and select Yes. 10. Open the ink tank cover and install all ink tanks. Loading ink tank 11. Install the software. Note that the driver installation procedure varies depending on the type of connection. Installing the Printer Driver (Windows) Installing the Printer Driver (macOS)

  • Page 578: Firmware Update

    Firmware update Important • When you use this function, make sure the printer is connected to the Internet. • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. Using Operation Panel 1.

  • Page 579: Frequently Asked Questions

    Frequently Asked Questions Problems with the Printing Quality Unevenness, Banding, Faint Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs dirt Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty...
  • Page 580 colors are inaccurate Printed colors are inaccurate Documents are printed in monochrome Line Line thickness is not uniform Lines or colors are misaligned Others The length of the printed image in the paper ejection direction is not accurate Images are printed crooked Margins are wide Borders appear in borderless printing When printing on roll paper, the printed surface becomes scratched...
  • Page 581 Cannot Find Printer on Network Cannot Connect Printer to Network Cannot Find Printer During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Searching Printer by IP Address or Host Name During Setup Cannot Print over Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks Cannot Print Using AirPrint...
  • Page 582 The paper type that I want to print is not displayed on the Touch Screen Ink-related Problems Printer consumes a lot of ink Ink Level Detection Does this printer support sub-ink tank system About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing...

  • Page 583: The Printer Does Not Respond Even If Print Jobs Are Sent

    The printer does not respond even if print jobs are sent Is Pause printing set to Enable? Check 1 Set Pause printing on the touch screen menu to Disable. Pausing Printing Is USB or LAN connection disabled? Check 2 • For USB connection: •...

  • Page 584: Printing Stops And An Error Message Is Displayed

    Printing stops and an error message is displayed If the action indicated in the error message does not solve the problem, the roll paper may be stuck and not able to be advanced. Is the loaded roll paper touching printer parts, etc.? Check 1 If the loaded roll paper is touching printer parts, load the roll paper again.

  • Page 585: Failed To Printer Driver Installation (Windows)

    Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you •...

  • Page 586: Removing Printer Software

    • See the pages below for how to remove printer drivers. • Deleting the Unnecessary Printer Driver (Windows) Delete the Unnecessary Canon IJ Printer from the Printer List (macOS) Removing the Wi-Fi Connection Assistant (Windows) Follow the steps below to remove the Wi-Fi Connection Assistant.
  • Page 587 Removing the Wi-Fi Connection Assistant (macOS) Follow the steps below to remove the Wi-Fi Connection Assistant. 1. Select Applications from Go menu of Finder, double-click Canon Utilities > Wi-Fi Connection Assistant, and then drag Canon Wi-Fi Connection Assistant icon into Trash.

  • Page 588: Problems With The Printing Quality

    Problems with the Printing Quality Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty Immediately after borderless printing, the trailing edge margin is soiled during...

  • Page 589: Printing Is Faint

    Printing is faint Is the reverse side of the paper being used for printing? Check 1 Print on the printing surface. Is the Print head nozzle blocked? Check 2 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Note •...
  • Page 590 Remove a Jammed Sheet Was the paper cut before the ink dried? Check 5 In the touch screen menu, select Paper-related settings > Advanced paper settings, and increase time in Pause between scans or Pause between pages. Specifying the Ink Drying Time When printing photos and posters, are the Print Target settings set correctly? Check 6 In the printer driver, change the setting to Photo (Color) or Poster in Print Target.

  • Page 591: Banding In Different Colors Occurs

    Banding in different colors occurs Make sure that the Print head nozzle is not blocked Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Note • To automatically check for nozzle blockages after printing, set Auto nozzle check in the touch screen •...
  • Page 592 • Click Get Information to reflect the paper information set in the printer to the printer driver. • Does the paper loaded on the printer match the media type selected on the Check 3 touch screen? Set the correct media type on the touch screen. Changing the Type of Paper Has the paper feed rate been calibrated properly? Check 4...
  • Page 593 Set Sleep timer on Energy saving settings to a value shorter than 30 minutes, so that you can prevent paper from being curled or wrinkled. Other printer settings...

  • Page 594: Colors In Printed Images Are Uneven

    Colors in printed images are uneven Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...
  • Page 595 Adjust feed amount. Automatically Adjusting Different Colored Horizontal Streaks Adjusting Line Length When printing photos and posters, are the Print Target settings set correctly? Check 5 In the printer driver, change the setting to Photo (Color) or Poster in Print Target. Printing By Setting Print Purpose Colors in printed images may be uneven if the Print Quality setting is too low Check 6...
  • Page 596 Changing the Print Quality and Correcting Image Data (macOS) Does this paper curl easily? Check 10 Colors in printed images may be uneven at the leading edge of paper that curls easily. Change the Transport unit vacuum strength in the touch screen to increase the grip on the paper, or set a margin of at least 0.8 inches (20 mm) at the front edge of the paper.

  • Page 597: Image Edges Are Blurred Or White Banding Occurs

    Image edges are blurred or white banding occurs Paper may be gripped too strongly over the platen. Check 1 Set a lower Transport unit vacuum strength in the touch screen menu. Adjusting Vacuum Strength Check if the Print head is in the right position. Check 2 For detailed printing of small text or fine lines on glossy or semi-gloss photo paper etc., adjust the position of the Print head.
  • Page 598 • Click Get Information to reflect the paper information set in the printer to the printer driver. • When loading paper in the printer, is the media loaded the same as the media Check 4 type selected on the touch screen? Set the correct media type on the touch screen.

  • Page 599: Paper Rubs Against The Print Head

    Paper rubs against the Print Head Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...
  • Page 600 Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer Is the Print head height set too low? Check 4 Set Head height in the touch screen menu to the value higher than the current one. Changing the Print Head Height Is the paper thick, or a type that curls easily or is prone to buckling after Check 5...

  • Page 601: The Edges Of The Paper Are Dirty

    The edges of the paper are dirty Was printing borderless or on small paper? Check 1 The platen may become dirtied by borderless printing or on small paper sizes. Open the top cover and clean the platen. Cleaning Inside the Top Cover Is Extension for borderless printing set to a large value? Check 2 The platen may become dirtied by setting a large amount of extension.
  • Page 602 Note • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media • type loaded in the printer. • Click Get Information to reflect the paper information set in the printer to the printer driver. •...
  • Page 603 Cleaning Inside the Top Cover If you are using plain paper, changing the settings from the printer driver may Check 10 improve the print results. • For the Easy Settings • Set Print Target to Photo (Color) or Poster. Printing By Setting Print Purpose If you are using rolls, are you using the recommended paper and Check 11 recommended environment?

  • Page 604: The Surface Of The Paper Is Dirty

    The surface of the paper is dirty Is the paper retainer clean? Check 1 Clean the paper retainer. Cleaning Inside the Top Cover If using plain papers, is the media type set to Plain papers? Check 2 Set the media type to PlainP(Instant-dry) for improved quick-drying. Changing the Type of Paper Does this paper take longer to dry? Check 3...
  • Page 605 The platen may become dirty if the loaded paper does not match the settings. We recommend that you clean the platen before printing again. Cleaning Inside the Top Cover When printing with the media type loaded in the printer, specify the same media type in the printer driver. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...

  • Page 606: The Back Side Of The Paper Is Dirty

    The back side of the paper is dirty Was the previous print job borderless, or printed on small paper? Check 1 Open the top cover and clean the platen. Cleaning Inside the Top Cover Is Detect paper width in the touch screen menu set to Disable? Check 2 Printing with Detect paper width set to Disable may cause the platen to be dirtied.
  • Page 607 Does this paper take longer to dry? Check 6 Increase the length of the Pause between pages and Pause between scans settings from the touch screen menu. Specifying the Ink Drying Time If the platen is dirty, open the top cover and clean the platen. Cleaning Inside the Top Cover Note •...
  • Page 608 Changing the Type of Paper Dirt may be removed by letting a blank sheet of paper pass through. Check 9 Perform a paper feed from the touch screen. Feeding Roll Paper Manually...

  • Page 609: Immediately After Borderless Printing, The Trailing Edge Margin Is Soiled During Regular Printing

    Immediately after borderless printing, the trailing edge margin is soiled during regular printing In some situations, borderless printing with automatic cutting of the leading and trailing edges on roll paper may transfer ink on the cutter blade to the next item printed. Use Pause between pages on the touch screen to change the ink drying time to between 30 seconds and 3 minutes before performing borderless printing.

  • Page 610: Printed Colors Are Inaccurate

    Printed colors are inaccurate Is the Print head nozzle blocked? Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging When printing photos and posters, are the Print Target settings set correctly? Check 2 In the printer driver, change the setting to Photo (Color) or Poster in Print Target.
  • Page 611 Has the computer or monitor color been adjusted? Check 5 Take the actions below. • Refer to the computer and monitor documentation to adjust the colors. • • Adjust the settings of the color management software, referring to the software documentation as needed. •...

  • Page 612: Documents Are Printed In Monochrome

    Documents are printed in monochrome Is Color Mode set to Monochrome, or is Print Target set to Photo Check 1 (Monochrome) in a Windows printer driver? In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Main Tab Description (Windows) Is Black and White Photo Print selected in a macOS printer driver? Check 2...

  • Page 613: Line Thickness Is Not Uniform

    Line thickness is not uniform Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...
  • Page 614 Automatic Adjustment to Straighten Lines and Align Colors For photo paper and proof paper, it may be improved by setting Head height to a value lower than the current setting and then adjust the position of the Print head. Changing the Print Head Height Is Fast Graphic Process set to On in the 32-bit Windows printer driver Check 4 Special Settings dialog box?

  • Page 615: Lines Or Colors Are Misaligned

    Lines or colors are misaligned Adjust the position of the Print head Check 1 If borders are misaligned or the print results are not uniform, adjust the position of the Print head. Automatic Adjustment to Straighten Lines and Align Colors For photo paper and proof paper, it may be improved by setting Head height to a value lower than the current setting and then adjust the position of the Print head.
  • Page 616 Loading Rolls on the Roll Holder Paper may have been fed at an angle. Check 5 When Roll paper auto feed is set to Disable, feed the roll paper into the printer so that there is no gap between the right edge of the roll paper and the roll holder. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Is Detect paper width set to Disable?

  • Page 617: The Length Of The Printed Image In The Paper Ejection Direction Is Not Accurate

    The length of the printed image in the paper ejection direction is not accurate Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer...
  • Page 618 Is Set priority for Paper feed adjustment in the touch screen menu set to Check 4 Prioritize print quality? Set priority for Paper feed adjustment to Prioritize length accuracy, and then carry out Adjust feed length. Maintenance Adjusting Line Length...

  • Page 619: Images Are Printed Crooked

    Images are printed crooked Has the roll paper been loaded at an angle? Check 1 If there is a gap between the roll paper and roll holder, reload the roll on the roll holder. Loading Rolls on the Roll Holder Paper may have been fed at an angle.

  • Page 620: Margins Are Wide

    Margins are wide Is auto cut being used on printed material with a wide margin on the trailing Check 1 edge only? Rolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection. This operation is normal. The specified length varies depending on the media type and the usage environment (humidity).

  • Page 621: Borders Appear In Borderless Printing

    Borders appear in borderless printing If white bandings or borders appear on the edges of borderless printing, check the following items. Is the position of the Print head adjusted? Check 1 Adjusting the position of the Print head will improve the printing accuracy. Automatic Adjustment to Straighten Lines and Align Colors If printing full-scale borderless, is the selected paper wider than the source Check 2...

  • Page 622: When Printing On Roll Paper, The Printed Surface Becomes Scratched

    When printing on roll paper, the printed surface becomes scratched Depending on the paper, the printed surface may become scratched when the Check 1 paper is fed. In this case, you must set Paper retention settings to Release on the touch screen, and then manually feed the paper.

  • Page 623: Cannot Configure Network Settings

    Cannot Configure Network Settings Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen "Failed to connect to the wireless router." Appears Taking Time to Setup Process (Windows)

  • Page 624: Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen

    Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check 1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located on the back of the printer.
  • Page 625 3. Turn on printer. If you cannot resolve problem, follow procedure below to reinstall printer driver. Check 3 1. Exit setup. 2. Turn off printer. 3. Restart computer. 4. Make sure you have no application software running. 5. Refer to Setup Guide for setup.

  • Page 626: Failed To Connect To The Wireless Router." Appears

    "Failed to connect to the wireless router." Appears Each time you perform each check, select OK on the error screen to clear the error and set up the printer again. When Security Type is WPA/WPA2/WPA3 When Security Type is set to Disable When Security Type is WPA/WPA2/WPA3 Check the password entered for the wireless router is correct.
  • Page 627 When Security Type is set to Disable Is the wireless router turned on? Check If it is already turned on, turn it off, and then turn it back on. Do not proceed to the next screen of this guide until the power is turned on. The connection to the wireless router will be temporarily disabled.

  • Page 628: Taking Time To Setup Process (Windows)

    Taking Time to Setup Process (Windows) If Windows update starts during setup, or if you perform setup while Windows update is in progress, it may take a while to register the printer or to perform other processes. Wait for a while. This is not a malfunction.

  • Page 629: Cannot Find Printer On Network

    Cannot Find Printer on Network Cannot Connect Printer to Network Cannot Find Printer During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Searching Printer by IP Address or Host Name During Setup...

  • Page 630: Cannot Connect Printer To Network

    Cannot Connect Printer to Network Is the Ethernet cable connected correctly to the printer's wired LAN connector? Check 1 Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. Make sure the Link indicator is lit.

  • Page 631: Cannot Find Printer During Setup

    Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi Check the basic items for Wi-Fi Step 1 1.
  • Page 632 2. Check PC network connection Can you view any web pages on your computer? Make sure the computer and network device (wireless router, etc.) are configured and the computer is connected to the network. If you cannot view web pages on your computer, check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function.
  • Page 633 After checking the wireless router setting, make sure the printer is not placed too far away from the wireless router. The printer can be up 164 ft. (50 m) from the wireless router indoors if unobstructed. Make sure the printer is close enough to the wireless router to be used. Place the printer and wireless router where there are no obstacles between them.
  • Page 634 Note • It may take a while for the printer and network device to become ready for use once they are • turned on again. After turning it on, wait for a while and proceed. 2. Check PC network connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 635 If you can connect to the network, try to set up from the beginning.

  • Page 636: Cannot Find Printer While Using Wi-Fi

    Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the network status on the touch screen.
  • Page 637 Make sure security software's firewall is off. Check 9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 638 If you are using any programs that switch between network environments, check their settings. If printer is connected to an AirPort Base Station via LAN, make sure you use Check 10 alphanumeric characters for network identifier (SSID). (macOS) If the problem is not resolved, redo setup. •...

  • Page 639: Cannot Find Printer While Using Wired Lan

    Cannot Find Printer while Using Wired LAN Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Make sure LAN cable is connected properly.

  • Page 640: Searching Printer By Ip Address Or Host Name During Setup

    Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Click Search By IP Address on the screen which appears by clicking Printer Not Found. The screen to select searching criteria appears.
  • Page 641 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen. If the IP address you entered is already used for another device, follow the procedure below to specify printer's IP address.
  • Page 642 • If a firewall message appears: • If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, specify the IP address or host name and search for printers again.

  • Page 643: Cannot Print Over Network

    Cannot Print over Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks Cannot Print Using AirPrint...

  • Page 644: Cannot Print Over Tcp/Ip Network

    Cannot Print over TCP/IP Network Is the printer's IP address configured correctly? Check 1 Make sure the printer's IP address is configured correctly. Note • For Windows, you can configure the printer's IP address using Wi-Fi Connection Assistant. • For details, refer to "Performing/Changing Network Settings" > "Performing Network Settings" in Wi-Fi Connection Assistant Guide.

  • Page 645: Cannot Print Over Bonjour Networks

    Cannot Print over Bonjour networks Is the computer you are trying to print from configured correctly? Check 1 Make sure the computer is configured correctly. Are the computer and printer on the same network? Check 2 Due to the nature of Bonjour, printing may not be possible if the printer is on another network behind a router. Make sure the computer and printer are on the same network.

  • Page 646: Cannot Print Using Airprint

    Cannot Print Using AirPrint Make sure printer is turned on. Check 1 If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check 2 Make sure printer is connected by LAN to same network subnet as AirPrint Check 3...

  • Page 647: Network Connection Problems

    Network Connection Problems Network Settings and Common Problems Cannot Connect to the Printer...

  • Page 648: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Cannot Find Printer Cannot Find Printer During Setup Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Searching Printer by IP Address or Host Name During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Cannot Print Using AirPrint Cannot Print or Connect...

  • Page 649: Cannot Connect To The Printer

    Cannot Connect to the Printer Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wi-Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 650 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. You can check the current network settings for the printer by displaying them on the touch screen. LAN settings Note •...
  • Page 651 Make sure security software's firewall is off. Check 9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 652 Have you entered the proper password specified for the Wireless Direct? Check 5 You can check the password set for the printer by displaying it on the touch screen. LAN settings Make sure the printer is not placed too far away from the device. Check 6 If the distance between the printer and device is too far, wireless communication becomes poor.
  • Page 653 When using Wi-Fi, make sure wireless router does not restrict which Check 3 computers can access it. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer.

  • Page 654: Printer Problems

    Printer Problems Printer Does Not Turn On Messages advising to check the maintenance cartridge are not cleared The Data lamp on the Operation Panel does not light up If the Printer Makes a Strange Sound Printed pages are not collected cleanly in the basket Basket Lurches Warning Message is Displayed When Performing Color Calibration...

  • Page 655: Printer Does Not Turn On

    Printer Does Not Turn On Is the power cord plugged in? Check 1 Plug the power cord into the outlet, and then turn on the printer. Is the specified voltage being supplied? Check 2 Check the voltage of the outlet and breaker. Specifications...

  • Page 656: Messages Advising To Check The Maintenance Cartridge Are Not Cleared

    Messages advising to check the maintenance cartridge are not cleared The newly replaced maintenance cartridge is not recognized. Remove the newly replaced maintenance cartridge, and then reinsert it again firmly. Replacing the Maintenance Cartridge...

  • Page 657: The Data Lamp On The Operation Panel Does Not Light Up

    The Data lamp on the Operation Panel does not light up Was the correct printer selected? Check 1 In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again. In macOS, open the dialog box of the printer driver, select the printer from the list of Printer, and try printing again.

  • Page 658: If The Printer Makes A Strange Sound

    If the Printer Makes a Strange Sound Has an unusual noise been produced from the vicinity of the roll holder? Check 1 If dust accumulates on the gear (A) at the end of the roll holder, a noise may be produced from that area. When the noise starts, clean the gear with the following procedure.
  • Page 659 Ink is also agitated automatically at the following times. Please note that no other operations can be performed while "Agitating the ink" is on the touch screen. ◦ After the printer is turned on ◦ After data transmission ◦ After ink tank replacement In other cases, contact your Canon dealer.

  • Page 660: Printed Pages Are Not Collected Cleanly In The Basket

    Printed pages are not collected cleanly in the basket Is the roll unit in place? Check 1 The basket may not be able to catch printed paper properly if the roll unit is in place. Refer to Example Basket Configurations and try another basket position. Example Basket Configurations Is the basket in the right position for the media size? Check 2...

  • Page 661: Basket Lurches

    Basket Lurches Make sure a Basket Locking Support is attached to the Basket Arm. The basket may lurch if a force is applied to the one without the Basket Locking Support. To prevent the basket from lurching, attach the Basket Locking Supports to both sides of the Basket Arm. Using the Basket on the Printer Stand...

  • Page 662: Warning Message Is Displayed When Performing Color Calibration

    Warning Message is Displayed When Performing Color Calibration In the following cases, perform color calibration again or create a color calibration target. • A warning message is displayed when performing color calibration. • • A warning message is displayed when creating a color calibration target. •...

  • Page 663: Paper Is Not Fed Or Ejected Properly

    Paper is not Fed or Ejected Properly Remove Jammed Roll Paper Remove a Jammed Sheet Roll paper cannot be inserted into the Paper Feed Slot Cannot load sheets Roll Paper Is not Fed Automatically Roll Paper Is not Switched Automatically Paper Source Does Not Switch When Roll Paper Is Used Up Roll Paper Remains/Lacks under Quantity Management The printer ejects blank, unprinted paper...

  • Page 664: Remove Jammed Roll Paper

    Remove Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. Note • If "The paper is jammed. Lift the release lever and remove the paper." appears on the touch screen, Step 1 and Step 9 can be skipped. 1.
  • Page 665 Important • Do not touch the linear scale (A), carriage shaft (B), or ink tube stabilizer (C). Touching these may • cause malfunction. 4. Lift up the release lever. 5. Holding the paper on both sides, pull the jammed portion out toward the front. Use scissors or a cutting tool to cut away the printed or wrinkled portion.
  • Page 666 Caution • Be careful not to injure yourself or scratch the printer when cutting. 6. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, an error message may appear on the touch screen when you turn on the printer.
  • Page 667 7. Hold the leading edge of the roll paper in the middle and pull it gently and evenly until it reaches the output guide (A) position. At this time, align the right edge of the roll paper parallel to the paper alignment line (B). When the paper is parallel to the line, lower the release lever.
  • Page 668 9. Turn on the power to the printer. Turning the Printer On and Off The roll is advanced and the printer is ready to print. Note • To trim the leading edge cleanly, select the paper being fed on the touch screen, and then cut the •...

  • Page 669: Remove A Jammed Sheet

    Remove a Jammed Sheet If a sheet jams, follow the steps below to remove it. 1. Turn off the power to the printer. Turning the Printer On and Off 2. Open the top cover. 3. If the Carriage is out, move the Carriage to the left or right side, away from the jammed paper.
  • Page 670 4. Lift up the release lever. 5. Hold the paper and pull it out toward the front.
  • Page 671 After removing the paper, inspect the interior to ensure paper fragments or other objects do not remain. 6. If the Carriage is on the left, move the Carriage to the right until it stops. Important • Always move the Carriage to the right side. If the Carriage is on the left, an error message may appear on the touch screen when you turn on the printer.
  • Page 672 8. Turn on the power to the printer. Turning the Printer On and Off...

  • Page 673: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Roll paper cannot be inserted into the Paper Feed Slot Is the roll paper curled? Check 1 Straighten out curls and reload the roll. Is paper jammed in the feed slot? Check 2 Remove the jammed paper. Remove Jammed Roll Paper Remove a Jammed Sheet Check that the correct paper source has been selected.

  • Page 674: Cannot Load Sheets

    Cannot load sheets Check that the correct paper source has been selected Check Tap Paper Settings Display area in the touch screen menu, and then select the paper source. Select Load paper and load the paper. Loading Sheets in the Printer...

  • Page 675: Roll Paper Is Not Fed Automatically

    Roll Paper Is not Fed Automatically Check the auto feed settings. Check 1 Select Enable for Roll paper auto feed on Paper-related settings. Paper-related settings Check the setting for Paper retention settings. Check 2 Select While feeding for Paper retention settings on Paper-related settings. Paper-related settings Make sure automatic paper feed can be used for the roll you are using.
  • Page 676 Depending on the operating conditions of the printer (temperature, humidity, etc.), auto feed may not work. If paper cannot be fed even after performing the above actions, set Roll paper auto feed to Disable, Paper retention settings to Release, and then feed the paper manually. Paper-related settings...

  • Page 677: Roll Paper Is Not Switched Automatically

    Roll Paper Is not Switched Automatically When using certain paper types and widths under certain temperature and humidity conditions, roll paper auto switching may not be possible. Set Paper retention settings to Release in the touch screen menu and feed the paper manually. Paper-related settings Loading Rolls in the Printer Loading Roll Paper in the Roll Unit...

  • Page 678: Paper Source Does Not Switch When Roll Paper Is Used Up

    Paper Source Does Not Switch When Roll Paper Is Used Up Check the paper settings. Check Check the following setting items on Paper-related settings and perform settings. • Select Enable for Switch roll paper when low. • Select Barcodes or Auto estimate for Manage remaining roll amount. •...

  • Page 679: Roll Paper Remains/Lacks Under Quantity Management

    Roll Paper Remains/Lacks under Quantity Management Is the remaining amount of loaded roll paper set correctly? Check 1 If all of the following conditions are met, you can specify the remaining amount of the loaded roll paper manually when you load it. •...

  • Page 680: The Printer Ejects Blank, Unprinted Paper

    Checking for Nozzle Clogging Is the correct printer driver selected? Check 3 Print again using the correct printer driver for your printer. If none of the above apply, there may be a printer malfunction. Contact your Canon dealer for assistance.

  • Page 681: Paper Cutting Problems

    Paper Cutting Problems Paper is not cut Paper is not cut straight Cutter Blade Does Not Work While Cutting Is in Progress I want to know how to configure roll cutting I want to configure so that the roll is cut automatically after waiting for the ink to When Trim edge first is set, the trimmed paper is drawn into the roll unit...

  • Page 682: Paper Is Not Cut

    Paper is not cut Is Automatic Cutting in the printer driver set to No or Print Cut Guideline? Check 1 Set the printer driver Automatic Cutting setting to Yes. Page Setup Tab Description (Windows) Advanced Paper Settings (macOS) Is Cutting mode in the touch screen menu set to Eject cut or User cut? Check 2 If Cutting mode is set to Eject cut, select Cut paper on the touch screen to cut the paper.

  • Page 683: Paper Is Not Cut Straight

    Paper is not cut straight Is the edge of the paper cutting position creased? Check 1 Straighten out any curling by the edges of the paper. Is the edge of the paper cutting position lifting up when cutting? Check 2 Reload the paper correctly.
  • Page 684 Is the edge of the cutter blade blunt? Check 8 Replace the cutter blade. Replacing the Cutter Blade Are you printing on Large-Format? Check 9 Change the position of the basket. Printing on Large-Format or Easily Damaged Paper (Position 3)

  • Page 685: Cutter Blade Does Not Work While Cutting Is In Progress

    Cutter Blade Does Not Work While Cutting Is in Progress Does a message appear on the touch screen? Check 1 If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen. Remove the paper and try printing again.

  • Page 686: I Want To Know How To Configure Roll Cutting

    I want to know how to configure roll cutting Cutting methods can be selected in the printer settings and printer driver settings. To automatically cut roll paper after printing, open the Cutting mode settings on the printer, and then under Automatic cut set Automatic Cutting in the printer driver to Yes.

  • Page 687: I Want To Configure So That The Roll Is Cut Automatically After Waiting For The Ink To Dry

    I want to configure so that the roll is cut automatically after waiting for the ink to dry You can set an ink drying time in the printer driver. You can also configure the same settings on the printer itself. Specifying the Ink Drying Time...

  • Page 688: When Trim Edge First Is Set, The Trimmed Paper Is Drawn Into The Roll Unit

    When Trim edge first is set, the trimmed paper is drawn into the roll unit Is the basket in position 1? Check If the roll unit is being used as a paper feeder and the basket is in position 1, the paper strip discarded by Trim edge first for borderless printing or paper loading may get drawn into the roll unit.

  • Page 689: Paper Setting Problems

    Paper Setting Problems Paper widths with high transparency cannot be detected I want to know the paper types that can be used in this printer Estimated paper type does not match the loaded paper type The paper type that I want to print is not displayed on the Touch Screen...

  • Page 690: Paper Widths With High Transparency Cannot Be Detected

    Paper widths with high transparency cannot be detected Is the platen dirty with ink? Check Open the top cover and clean the entire platen area. Cleaning Inside the Top Cover...

  • Page 691: I Want To Know The Paper Types That Can Be Used In This Printer

    I want to know the paper types that can be used in this printer For information about paper that can be used with this printer, refer to the paper information list. Paper Information List...

  • Page 692: Estimated Paper Type Does Not Match The Loaded Paper Type

    Estimated paper type does not match the loaded paper type Is this paper being used for the first time? Check 1 If this is the first time to use the paper, it may not be selected correctly. In the media type selection, manually select the correct paper type.

  • Page 693: The Paper Type That I Want To Print Is Not Displayed On The Touch Screen

    The paper type that I want to print is not displayed on the Touch Screen If using a new paper type, start the Media Configuration Tool to get the latest media information. Updating paper information...

  • Page 694: Ink-Related Problems

    Ink-related Problems Printer consumes a lot of ink Ink Level Detection Does this printer support sub-ink tank system...

  • Page 695: Printer Consumes A Lot Of Ink

    Printer consumes a lot of ink Are lots of full-color materials being printed? Check 1 In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Is System Cleaning being carried out frequently? Check 2 System Cleaning uses a lot of ink.

  • Page 696: Ink Level Detection

    Ink level detection will be deactivated if you load ink tanks once emptied. If "The above ink tank may be an ink tank that ran out of genuine Canon ink or a counterfeit Canon ink tank." appears on the touch screen, follow the steps below.

  • Page 697: Does This Printer Support Sub-Ink Tank System

    Does this printer support sub-ink tank system This printer supports hot-swap ink tank replacement. Even if an ink tank becomes empty during printing, since a certain amount of ink always is stored in a sub-ink tank, you can replace the ink tank while printing. Replacing Ink Tanks...

  • Page 698: About Print Settings

    About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing...

  • Page 699: How Do I Print Without Borders

    How do I print without borders If printing on roll paper, you can set borderless printing in the printer driver settings. (If printing on sheets, borderless printing is not possible) Printing without Edges Based on the Scenarios (Windows) Printing without Edges Based on the Scenarios (macOS)

  • Page 700: I Want To Easily Create Vertical Or Horizontal Banners

    I want to easily create vertical or horizontal banners You can print originals that are in landscape (or portrait) orientation automatically enlarged to fit the roll width. This is an easy way to create vertical or horizontal banners. Printing Hanging and Horizontal Banners (Large-Format Printing) (Windows) Printing Hanging and Horizontal Banners (Large-Format Printing) (macOS)

  • Page 701: Can I Perform Duplex Printing

    Can I perform duplex printing This printer cannot print double-sided. An alternative to double-sided printing is to use the Folded Duplex function of the Windows software Free Layout plus, which prints two pages on one side, folds the sheet back from the center, and hangs it. Laying Out Documents Freely Using Free Layout plus...

  • Page 702: I Want To Perform Enlargement Printing

    I want to perform enlargement printing Use the printer driver to adjust the original to the paper size and width, or print enlarged or reduced by specifying a magnification factor. Scaled Printing (Windows) Scaled Printing (macOS)

  • Page 703: List Of Support Code For Error

    List of Support Code for Error Support codes appear on the PC when an error occurs. Support codes are error identification numbers that appear alongside error messages. If an error occurs, check the support code and follow the recommended steps to resolve the issue. Support code displayed •...
  • Page 704 3418 3419 3420 3421 3422 3423 3424 3448 3451 • 4000 to 4ZZZ • 4107 4111 4112 4113 4114 4116 4117 4119 4120 4121 4122 4801 4803 4804 4805 4806 4808 4900 4901 4903 4905 4909 4910 4911 4913 4920 4922 4924 4925 4926 4927 4931 4932 4933 4934 4935 4950 4952 4953 4954 4955 4956 •...
  • Page 705 • A000 to ZZZZ • B20A B510...
  • Page 706 1005 Cause You have attempted to print on a sheet, but no sheet is loaded. What to Do Check the media size and type for the print job on the touch screen, and then tap OK. • Continuing to print •...
  • Page 707 100A Cause You have attempted to print from Roll 1, but no roll is loaded. What to Do Tap Load paper on the touch screen, and then load the paper roll and print. Loading Rolls in the Printer Note • To stop printing, tap Cancel or Stop on the touch screen.
  • Page 708 100B Cause Tried to print from Roll 2 but no paper roll has been loaded. What to Do Tap Load paper on the touch screen, and then load the paper roll and print. Loading Roll Paper in the Roll Unit Note •...
  • Page 709 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 710 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 711 1012 Cause You have attempted to print on a sheet, but no sheet is loaded. What to Do Tap Load paper on the touch screen, and then load cut paper and print. Loading Sheets in the Printer Note • To stop printing, tap Cancel or Stop on the touch screen.
  • Page 712 1018 Cause Roll 1 feeder has not been calibrated. What to Do Calibrating, please remove the roll holder from the printer. Removing the Roll from the Printer...
  • Page 713 1019 Cause The Roll 2 feeder has not been calibrated. What to Do Calibrating, please remove the roll holder on the roll unit. Removing Roll Paper from the Roll Unit...
  • Page 714 1021 Cause The printer has received a print job longer than the amount of roll paper left. What to Do • Continuing to print • To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document.
  • Page 715 1022 Cause Received print job that is longer than paper length remaining on Roll 1. What to Do • Continuing to print • To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document.
  • Page 716 1023 Cause Received print job that is longer than paper length remaining on Roll 2. What to Do • Continuing to print • To continue printing, tap Print with the loaded paper. on the touch screen. However, the roll paper may run out during the print job and you may not be able to print all of the document.
  • Page 717 1024 Cause Possible causes include the following. • Roll paper is empty in Roll 1. • There is remaining roll paper in Roll 1, but because it could not be advanced, it could not be detected. What to Do • The roll paper has run out •...
  • Page 718 1025 Cause Roll paper in Roll 2 is empty. What to Do Follow the steps below to replace the used roll with a new roll of the same type and size. 1. Lift up the release lever and remove the roll paper. Removing Roll Paper from the Roll Unit 2.
  • Page 719 1034 Cause No roll is loaded in printer. What to Do • Continuing to print • Load a roll in the printer and print. If a roll is loaded in the printer, feed the roll paper manually. Loading Rolls in the Printer •...
  • Page 720 1035 Cause No roll is loaded in roll unit. What to Do • Continuing to print • Load a roll in the roll unit and print. If a roll is loaded in the roll unit, feed the roll paper manually. Loading Roll Paper in the Roll Unit •...
  • Page 721 • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit. • Make sure the roll unit's connection cable is inserted all the way in. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 722 Check the model number of the roll unit. Install a roll unit supported by the printer. Roll Unit Note • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 723 Check the model number of the roll unit. Install a roll unit supported by the printer. Roll Unit Note • For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 724 1051 Cause The media type specified in the printer driver is not the same as the media type loaded in the printer. What to Do You can continue to print, but note that this error may cause problems in the printing results.
  • Page 725 1052 Cause The width of the roll paper set in Fit Roll Paper Width in the printer driver is not the same as the width of the roll paper loaded in the printer. What to Do You can continue to print, but note that this error may cause problems in the printing results.
  • Page 726 1054 Cause The paper in the printer is smaller than the paper size set in the printer driver. What to Do You can continue to print, but note that this error may cause problems in the printing results.
  • Page 727 1056 Cause The paper position is not suitable for borderless printing. What to Do You can continue to print, but note that this error may cause problems in the printing results.
  • Page 728 1057 Cause The paper position is not suitable for borderless printing. What to Do You can continue to print, but note that this error may cause problems in the printing results.
  • Page 729 1058 Cause Roll paper in Roll 1 has almost run out. What to Do Printing will continue. Replace the roll in the printer with one that has enough paper for printing as soon as possible. Removing the Roll from the Printer Loading Rolls in the Printer Note •...
  • Page 730 1059 Cause Roll paper in Roll 2 has almost run out. What to Do Printing will continue. Replace the roll in the roll unit with one that has enough paper for printing as soon as possible. Removing Roll Paper from the Roll Unit Loading Roll Paper in the Roll Unit Note •...
  • Page 731 1061 Cause The media type specified in the print job is not the same as the media type loaded in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the displayed media type and size, and tap OK. •...
  • Page 732 1200 Cause Top cover or print head lock lever is open. What to Do Open the top cover and make sure the print head lock lever is closed properly. Make sure there are no foreign objects caught in the top cover, and then close the top cover. If this error appears again, close the top cover, turn the power off, wait a moment, and then turn the power back on.
  • Page 733 1201 Cause The ink tank cover is open. What to Do Close the ink tank cover.
  • Page 734 1210 Cause The ink tank cover is open. What to Do Close the ink tank cover.
  • Page 735 1213 Cause Release lever is lifted up. What to Do Lower the release lever. If the error occurs again, turn off the printer and wait a while before restoring power.
  • Page 736 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 737 3. If "There is a job which has not been printed yet. Do you want to print this job?" appears on the touch screen, tap Yes. Printing will resume, starting from the page on which the error occurred. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 738 1306 Cause A print job for rolls was received when a sheet is loaded. What to Do Follow these steps to load and print on a roll. 1. To remove the cut paper, tap Remove paper on the touch screen. Removing Sheets 2.
  • Page 739 1317 Cause Paper loaded crooked was detected when the paper was advanced. What to Do Lift up the release lever and reload the paper. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer If this error appears again even after reloading the paper roll, remove the roll holder from the printer, insert the paper roll firmly into the roll holder until it is up against the flange, and then insert the roll holder into the printer.
  • Page 740 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 741 1322 Cause Cannot detect paper size because paper is not in the correct position or because curled paper has been loaded. What to Do Lift up the release lever and reload the paper. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Loading Sheets in the Printer If "There is a job which has not been printed yet.
  • Page 742 1323 Cause An unsuitable paper size has been loaded. What to Do Lift up the release lever and reload paper of suitable size. Paper Sizes Note • Load unused A4/letter size or larger paper if printing calibration and nozzle check patterns. Each calibration may take several sheets of paper.
  • Page 743 1324 Cause A print job for printing on sheets was sent when a roll is loaded. What to Do Follow the steps below to print again. 1. Tap Remove paper on the touch screen to stop printing. 2. Remove the paper roll, load cut paper of the size and type specified in the printer driver, and then try again.
  • Page 744 1325 Cause Received cut paper print data when using roll unit on Media Take-up Unit. What to Do Follow the steps below to print again. 1. Tap Cancel on the touch screen to stop printing. 2. Remove the paper roll, load cut paper of the size and type specified in the printer driver, and then try again.
  • Page 745 1326 Cause Printer could not feed roll. What to Do Fully rewind the roll in the printer manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? •...
  • Page 746 1327 Cause Printer could not feed roll paper from roll unit. What to Do Fully rewind the roll paper in the roll unit manually, check the following, and then tap OK on the touch screen. • Is the edge of the roll paper at a slant or folded? •...
  • Page 747 If the paper is wrinkled or curled, straighten it out before loading it. To continue paper feeding, tap OK on the touch screen and feed paper manually. Loading Rolls in the Printer If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 748 If the paper is wrinkled or curled, straighten it out before loading it. To continue paper feeding, tap OK on the touch screen and feed paper manually. Loading Roll Paper in the Roll Unit If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 749 1401 Cause Failed to recognize print head. What to Do Open the top cover and reattach the print head. Replacing the Print Head...
  • Page 750 1403 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 751 1408 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 752 1409 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 753 140A Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 754 140B Cause Failed to recognize print head. What to Do Open the top cover and reattach the print head. Replacing the Print Head...
  • Page 755 140C Cause There is a problem with the print head. What to Do Turn off the power, wait a moment, and then turn it back on.
  • Page 756 140F Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 757 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 758 1477 Cause There is a problem with the print head. What to Do Open the top cover and replace the print head with a new one. Replacing the Print Head...
  • Page 759 1478 Cause There is a problem with the print head. What to Do Tap OK on the touch screen, and then replace the current print head with a new one. Replacing the Print Head If you do not have a replacement print head ready, turn off the power and replace the print head once you have the new one.
  • Page 760 1480 Cause The attached print head was previously used in a different model. What to Do Attach the correct print head. Replacing the Print Head...
  • Page 761 1481 Cause The attached print head was previously used in a model that uses a different ink set. What to Do Attach the correct print head. Replacing the Print Head...
  • Page 762 1485 Cause Cannot use attached print head. What to Do Attach the correct print head. Replacing the Print Head...
  • Page 763 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 764 1494 Cause There may be a problem with the print head. What to Do Turn off the power, wait a moment, and then turn it back on. If the error appears again, remove and reattach the print head. Replacing the Print Head If that does not get rid of the error, replace the print head with a new one.
  • Page 765 1495 Cause The print head nozzle is blocked. What to Do Follow the steps below to clean the print head. 1. Tap Cancel on the touch screen to stop printing. 2. Clean the print head. Cleaning the Print Head If this message still appears when printing, replace the print head. Replacing the Print Head Important •...
  • Page 766 1500 Cause The ink in the ink tank is running low. What to Do Prepare a new ink tank.
  • Page 767 1551 Cause A genuine Canon ink tank with a history of past use has been detected. What to Do To dismiss the message, tap OK on the touch screen.
  • Page 768 1552 Cause A genuine Canon ink tank has been inserted. What to Do To dismiss the message, tap OK on the touch screen.
  • Page 769 1570 Cause The ink in the ink tank has run out. What to Do Open the ink tank cover, and then replace the ink tank before the ink in the sub-ink tank of this printer becomes insufficient. Replacing Ink Tanks Note •...
  • Page 770 1571 Cause Ink tank removed during printing. What to Do If replacing the ink tank, insert a new ink tank. Replacing Ink Tanks...
  • Page 771 1660 Cause Ink tank not inserted. What to Do Insert the ink tank correctly. Replacing Ink Tanks...
  • Page 772 168B Cause The ink tank cannot be recognized. Printing cannot be executed because the ink tank may not be compatible with this printer. What to Do Install the appropriate ink tank.
  • Page 773 1720 Cause The maintenance cartridge is full. It needs to be replaced. What to Do Replace the maintenance cartridge. Replacing the Maintenance Cartridge...
  • Page 774 1721 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Replacing the Maintenance Cartridge...
  • Page 775 1722 Cause Incorrect type of maintenance cartridge. What to Do Insert the correct maintenance cartridge. Replacing the Maintenance Cartridge If this error continues to appear, contact a Canon customer service center.
  • Page 776 1730 Cause The ink tank may be an ink tank that ran out of genuine Canon ink or a counterfeit Canon ink tank. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level.
  • Page 777 By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non-genuine Canon ink tank.
  • Page 778 1752 Cause The ink has run out. What to Do Open the ink tank cover, and then replace the ink tank. Replacing Ink Tanks...
  • Page 779 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks.
  • Page 780 1756 Cause The ink may become insufficient. What to Do To perform the next process or to continue the specified process, replace the ink tank. Replacing Ink Tanks...
  • Page 781 1757 Cause Cannot fill sub ink tank. What to Do Check the touch screen, remove the ink tank for the affected color, and then reinsert it. If the inserted ink tank is empty, replace it with a new ink tank. Replacing Ink Tanks...
  • Page 782 1875 Cause Attempted to print on roll unit roll paper, but roll unit is not powered on or has been removed. What to Do Turn off the power and check the connection with the roll unit. For instructions on installing the roll unit, see the Roll Unit Setup Guide provided with the roll unit.
  • Page 783 2001 Cause An incompatible device is connected. What to Do Check the device connected to the USB flash drive port. Only USB flash drive can be connected to this device for direct printing.
  • Page 784 2002 Cause An incompatible USB hub is connected. What to Do If USB flash drive is connected to this device through a USB hub, remove the USB hub. Connect the USB flash drive directly to this device.
  • Page 785 2130 Cause The roll paper width set in the print job is not the same as the width of the roll paper in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK.
  • Page 786 2131 Cause The roll paper loaded in the printer is narrower than the roll paper width in the print job. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK. •...
  • Page 787 2132 Cause Cannot print internal printer data, such as test prints, for the following reasons. • The paper roll loaded in the printer is too small. • The cut paper loaded in the printer is the wrong size or type. What to Do •...
  • Page 788 3000 Cause The print head has not been calibrated. What to Do Print Head Alignment is recommended. Automatic Adjustment to Straighten Lines and Align Colors Note • This message will appear until Print Head Alignment is carried out.
  • Page 789 3001 Cause The print head nozzle is becoming blocked. What to Do Check the printed materials. If the printed materials are scratched, clean the print head. Cleaning the Print Head...
  • Page 790 3006 Cause The print head is under conditions where the adjustment of the print head is recommended. What to Do Print Head Alignment is recommended. Automatic Adjustment to Straighten Lines and Align Colors Note • This message will appear until Print Head Alignment is carried out.
  • Page 791 3101 Cause Common calibration or unique calibration is now recommended. This message appears when the Calibration guide settings is set to Enable and any of the following apply. • The printer is loaded with a media type not suitable for Color calibration, and the specified conditions have been met since the last time common calibration was carried out.
  • Page 792 3200 Cause It is almost time to replace consumables for which service is required. What to Do This can used for a little while, until the message "A part needs to be replaced." appears. Contact your Canon dealer for assistance.
  • Page 793 3201 Cause It is past the recommended time to replace consumables for which service is required. What to Do Contact your Canon dealer for assistance.
  • Page 794 3250 Cause The maintenance cartridge is almost full. What to Do Prepare a new maintenance cartridge because an error may occur if you continue to use the printer while the maintenance cartridge is full. Replacing the Maintenance Cartridge...
  • Page 795 To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this device and then click OK. Select and load the media information backup file. If you do not have a media information backup file, contact a Canon customer service center.
  • Page 796 3311 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 797 3312 Cause Incorrect print data. Required items have been omitted. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 798 3313 Cause Incorrect print data. Data out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 799 3314 Cause Incorrect print data. Resolution value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 800 3315 Cause Incorrect print data. Compression method value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 801 3316 Cause Incorrect print data. Incorrect data formatting (color sequence, bit count). What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 802 3317 Cause Incorrect print data. Illegal combination of resolution and image data format. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 803 3331 Cause Print results may be abnormal as there is a large volume of print data. What to Do Check the print job.
  • Page 804 3332 Cause Unsupported JPEG data format. What to Do Check the JPEG data. Printable file formats are as follows. • Files which conforms to JFIF 1.02 • ◦ Processing method: Basic DCT ◦ ◦ Color mode: RGB/GrayScale ◦ ◦ Number of colors: 24bit/8bit ◦...
  • Page 805 3333 Cause Unsupported JPEG data format. What to Do Check the JPEG data. Printable file formats are as follows. • Files which conforms to JFIF 1.02 • ◦ Processing method: Basic DCT ◦ ◦ Color mode: RGB/GrayScale ◦ ◦ Number of colors: 24bit/8bit ◦...
  • Page 806 3334 Cause PDF data is print protected. What to Do Open the PDF file in Adobe Acrobat and make sure it can be printed.
  • Page 807 3335 Cause Corrupt PDF file. What to Do Open the PDF file in Adobe Acrobat and check it. The file can also be printed from Acrobat.
  • Page 808 3336 Cause Too many fonts are used in the PDF file, causing a memory shortage. Printing will continue but some incorrect characters will be printed. What to Do Print the PDF file from a computer or convert the PDF file to JPEG and then print it.
  • Page 809 3338 Cause Resolution of JPEG data and printer settings are mismatched. What to Do Check the print results. When the print results have problems, print using a printer driver.
  • Page 810 3341 Cause Print data including the image processing table was sent. What to Do Print data that includes the image processing table cannot be printed. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 811 3350 Cause Free space on the personal box on the printer hard disk is running low. What to Do Delete unneeded jobs stored in personal boxes. Deleting Saved Jobs...
  • Page 812 3351 Cause 100 jobs are stored in the personal box. What to Do Delete any unneeded jobs saved in the personal box. Deleting Saved Jobs...
  • Page 813 3352 Cause The printer hard disk is full, so the job will only be printed. (The print job will not be saved to the hard disk.) What to Do To save the print job, delete any unneeded jobs saved in the personal box. Deleting Saved Jobs...
  • Page 814 3414 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the address and port numbers of the sending mail server (SMTP server) are correct in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 815 3415 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the address and port numbers of the receiving mail server (POP3 server) are correct in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 816 3416 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the mail server and device secure connection (SSL) settings match. Check the secure connection (SSL) settings in Remote UI. Setting Mail Server Contact the mail server administrator to configure a secure connection (SSL) to the mail server.
  • Page 817 3417 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the mail server and device secure connection (SSL) settings match. Check the secure connection (SSL) settings in Remote UI. Setting Mail Server Contact the mail server administrator to configure a secure connection (SSL) to the mail server.
  • Page 818 3418 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the sending mail server (SMTP server) is correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 819 3419 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the sending account and password are correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 820 3420 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the receiving mail server (POP3 server) is correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 821 3421 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the receiving account and password are correctly configured in the Remote UI mail server settings. Setting Mail Server If this does not resolve the error, check the status of the mail server.
  • Page 822 3422 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check that the settings on the mail server and the APOP settings on this device match. Check this device's APOP settings in Remote UI. Setting Mail Server Contact the mail server administrator for configuring APOP on the mail server.
  • Page 823 3423 Cause Communication with mail server failed. What to Do Tap OK on the touch screen to dismiss the error. Check if the Remote UI mail server settings are correct. Setting Mail Server If this does not resolve the error, check the status of the mail server. Contact the mail server administrator to check the server settings and status.
  • Page 824 3424 Cause Sending mail failed. What to Do Tap OK on the touch screen to dismiss the error. Specify the correct destination mail address and try again.
  • Page 825 3448 Cause IP address is conflicting. What to Do Check the network configuration and change the network configuration to prevent a conflict with other network devices. For details on changing the network configuration, refer to the documentation for your network device.
  • Page 826 3451 Cause Failed to communicate with the monitoring service center. What to Do Check the network connection and perform a communication test. For details on changing the network configuration, refer to the documentation for your network device.
  • Page 827 4107 Cause Possible causes include the following. • Received print job for Roll 1 while Roll 2 is in use. • Received print job for Roll 2 while Roll 1 is in use. What to Do Tap OK on the touch screen to dismiss the error. Remove the printed matter, and then try again.
  • Page 828 4111 Cause The media type specified is incompatible with this device. What to Do Tap Stop on the touch screen to stop printing. Check the media type settings, and then try again.
  • Page 829 4112 Cause Received a print job specifying paper feed from the roll unit, but the roll unit use setting is not set to paper feed. What to Do To stop printing, tap OK or Stop on the touch screen. Check the roll unit settings, and then try again. Switching Roll Unit Modes...
  • Page 830 4113 Cause Cannot print borderless for the following reasons. • Printer driver is not set to Fit Roll Paper Width. • Roll paper is not wide enough, or the paper is out of position. What to Do • Stopping printing •...
  • Page 831 4114 Cause The paper position is not suitable for borderless printing. What to Do Tap OK on the touch screen, then reload the paper. Insert the roll paper firmly until it is against the roll holder flange. Loading Rolls on the Roll Holder...
  • Page 832 4116 Cause The paper is loaded askew. What to Do • Reloading paper • Tap Replace the paper and print on the touch screen, then reload the paper. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit Insert the roll paper firmly until it is against the roll holder flange.
  • Page 833 4117 Cause The print job received contains settings not compatible with borderless printing. What to Do • Changing the print job settings • Follow these steps to change the settings of the print job to enable borderless printing. 1. Tap Cancel on the touch screen to stop printing. 2.
  • Page 834 4119 Cause Cannot print borderless because the paper is out of position. What to Do • Reloading paper • Lift up the release lever and reload the roll paper. Loading Rolls in the Printer Loading Roll Paper in the Roll Unit •...
  • Page 835 4120 Cause The print job received specifies a type or width of paper that is not compatible with borderless printing. What to Do • Changing the print job settings • Follow these steps to change the settings of the print job to enable borderless printing. 1.
  • Page 836 4121 Cause Cannot print borderless for the following reasons. • Fit Roll Paper Width is not specified in the printer driver. • Roll paper is not wide enough, or the paper is out of position. What to Do • Stopping printing •...
  • Page 837 4122 Cause The media type in the printer cannot be printed borderless. What to Do Tap Cancel on the touch screen to stop printing. Note • See the media information list for media types compatible with borderless printing. • Paper Information List...
  • Page 838 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 839 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 840 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 841 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 842 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 843 Turn off the power, wait a moment, and then turn it back on. If the error appears again, the printer may be damaged. Make a note of the detailed error code (ECxx- xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center.
  • Page 844 4900 Cause The printer hard disk is full. What to Do tap Stop to stop printing, and then take the following action. • Cancel the print job in the job queue. • Deleting Print Jobs • Delete unneeded jobs stored in personal boxes. •...
  • Page 845 4901 Cause The printer hard disk has not been formatted. What to Do Tap OK on the touch screen to begin formatting the hard disk. When formatting is complete, the data on the hard disc will be erased and the printer will automatically restart.
  • Page 846 4903 Cause The maximum number of jobs have been saved in the box. What to Do Take the actions below. • Cancel the print job in the job queue. • Deleting Print Jobs • Delete unneeded jobs stored in personal boxes. •...
  • Page 847 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 848 Turn off the power, wait a moment, and then turn it back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and contact a Canon customer service center. Detailed error codes...
  • Page 849 4910 Cause The width of the roll paper set in Fit Roll Paper Width in the printer driver is not the same as the width of the roll paper loaded in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK.
  • Page 850 4911 Cause The media type specified in the printer driver is not the same as the media type loaded in the printer. What to Do Tap OK on the touch screen to go to the next screen. Check the media type and size that appear and tap OK. •...
  • Page 851 4913 Cause Cannot print borderless for one of the following reasons. • The paper size in the printer cannot be printed borderless. • The paper is loaded askew. What to Do • Replacing paper • Follow the steps below to replace the printer paper with paper that can be printed borderless. 1.
  • Page 852 4920 Cause Cannot cut paper for one of the following reasons. • Paper that has been cut remains on the output guide. • There is a foreign object near the output slot that is obstructing the cutter blade. • The paper is not being used under the recommended usage conditions. •...
  • Page 853 If this does not apply, there may be a cutter blade malfunction. Contact your Canon dealer for assistance.
  • Page 854 Tap OK on the touch screen to dismiss the error. • Media Take-up Unit malfunction • Contact your Canon dealer for assistance. Important • Printing will pause if there is a Media Take-up Unit error. If you do not want to printing to stop, set Skip errors during take-up to ON.
  • Page 855 4924 Cause Paper loaded is not suitable for Color calibration. What to Do Follow the steps below to repeat Color calibration. 1. Tap OK on the touch screen to dismiss the error. 2. Load paper suitable for Color calibration. See the media information list for suitable paper. Paper Information List Make sure the paper in the printer is the same as that in the printer media type settings.
  • Page 856 4925 Cause The performance of some internal printer sensors may be affected. What to Do Tap OK on the touch screen to stop Color calibration. Contact your Canon dealer for assistance.
  • Page 857 4926 Cause The supplied paper size is not suitable for Color calibration. What to Do Tap OK on the touch screen to stop Color calibration. Load a paper size suitable for Color calibration, and then repeat Color calibration. Managing Colors Performing Color Calibration...
  • Page 858 4927 Cause Color calibration may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction.
  • Page 859 4931 Cause Paper feed adjustment may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction.
  • Page 860 4932 Cause The print head cannot be calibrated because the printer is loaded with very transparent film-type paper. What to Do Tap OK on the touch screen to dismiss the error. We recommend calibrating the print head with a frequently used, non-film paper. Automatic Adjustment to Straighten Lines and Align Colors...
  • Page 861 4933 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print Head Alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3.
  • Page 862 4934 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print Head Alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3.
  • Page 863 4935 Cause The print head nozzle may be blocked. What to Do Follow the steps below to repeat Print Head Alignment. 1. Tap OK on the touch screen to dismiss the error. 2. Print a test pattern to check the nozzles. Checking for Nozzle Clogging 3.
  • Page 864 4950 Cause WPS (Push button method) connection failed. What to Do Follow the instructions on the touch screen to try connecting to the wireless router again.
  • Page 865 4952 Cause Failed to connect to the wireless router. What to Do Follow the instructions on the touch screen to try connecting to the wireless router again.
  • Page 866 4953 Cause Failed to acquire IP address. What to Do Check the information that appears on the touch screen, and then try connecting again.
  • Page 867 4954 Cause Failed to set up Wi-Fi using Easy wireless connect. What to Do Tap OK on the touch screen to dismiss the error, and then configure the settings again.
  • Page 868 4955 Cause IPv4/IPv6 settings were changed, but wired LAN and Wi-Fi are disabled. What to Do Tap OK on the touch screen to dismiss the error, and then enable wired LAN or Wi-Fi.
  • Page 869 4956 Cause Attempted to change LAN settings, but they cannot be changed for the following reasons. • Printer is operating • Printer currently being configured using Remote UI What to Do Tap OK on the touch screen to dismiss the error, exit other processes and then configure the settings again.
  • Page 870 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 871 Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC33-4020 EC33-4021 EC33-4022 EC33-4023 EC33-4024 EC33-4025 EC33-4026 EC33-4028...
  • Page 872 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC4A-4001...
  • Page 873 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC22-4001...
  • Page 874 Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC41-4001 EC43-4001 EC44-4001 EC45-4001 EC46-4001 EC47-4001...
  • Page 875 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC48-4001...
  • Page 876 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC31-4001...
  • Page 877 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 878 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC57-404F...
  • Page 879 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC57-4040...
  • Page 880 Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC07-4060 EC51-4041 EC51-4042 EC51-4045 EC51-4046 EC51-4047 EC51-404C EC51-404D...
  • Page 881 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 882 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 883 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 884 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 885 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 886 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 887 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 888 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 889 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 890 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 891 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 892 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 893 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 894 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 895 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 896 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 897 Wait a moment and turn the power back on. If the error appears again, make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then contact a Canon customer service center. Detailed error codes...
  • Page 898 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC51-5001...
  • Page 899 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC51-5002...
  • Page 900 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC51-5003...
  • Page 901 What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC24-4049 EC24-404A EC24-404B...
  • Page 902 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC51-2F07...
  • Page 903 What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC52-4038 EC52-4039...
  • Page 904 What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC03-403A EC03-403B...
  • Page 905 A printer error has occurred. What to Do Make a note of the detailed error code (ECxx-xxxx) that appears on the touch screen, and then turn off the power and unplug the power cord. Contact your Canon dealer for assistance. Detailed error codes EC32-4001...
  • Page 906 Printer Information Safety Handling Precautions Specifications...
  • Page 907 Safety Safety Precautions Regulatory Information WEEE...
  • Page 908 Safety Precautions Follow the items below to use the printer safely. This may cause unexpected accidents such as fire or electrical shock. Warning • For people who are using a cardiac pacemaker • This product generates a low-level magnetic field. If you experience discomfort while working around this product, leave the area and consult a doctor.
  • Page 909 Moving Parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink tanks • Always store consumables out of the reach of small children. If a child licks or ingests ink accidentally, wash out their mouth or make them drink 1 or 2 cups of water, and immediately seek medical attention.
  • Page 910 Power Supply • Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. Pulling the cord may damage the power cord, leading to possible fire or electrical shock. •...
  • Page 911 FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy. But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body. Canon U.S.A., Inc. One Canon Park Melville, New York 11747 1-800-652-2666...
  • Page 912 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
  • Page 913 EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
  • Page 914 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
  • Page 915 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
  • Page 916 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
  • Page 917 Per ulteriori informazioni sul riciclaggio di questo prodotto, contattare le autorità locali, l'ente responsabile della raccolta dei rifiuti, un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici, oppure visitare il sito www.canon-europe.com/weee, o www.canon-europe.com/battery. Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Estes símbolos indicam que este produto não deve ser eliminado juntamente com o seu lixo doméstico,...
  • Page 918 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
  • Page 919 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery. Endast för Europeiska unionen och EES (Norge, Island och...
  • Page 920 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
  • Page 921 W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 922 ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery. Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem,...
  • Page 923 šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
  • Page 924 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
  • Page 925 će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery. Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa...
  • Page 926 www.canon-europe.com/battery.
  • Page 927 Handling Precautions When Repairing, Lending, or Disposing of the Printer...
  • Page 928 When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
  • Page 929 Specifications Specifications Print Area...
  • Page 930 Specifications Printer specifications PRO-6600 / PRO-566 PRO-4600 / PRO-546 PRO-2600 / PRO-526 Printing performance Memory and hard disk Interface Network Specifications Operating Conditions Paper Important • The following values may vary depending on the operating environment. Printer specifications PRO-6600 / PRO-566 Power supply 100-240 V AC (50/60 Hz) Power consumption...
  • Page 931 Stand may not be provided depending on the region where the printer is purchased. Weight Printer only (without print head and ink tanks): Approx. 273 lb (124 kg) Stand and basket: Approx. 42 lb (19 kg) Roll unit: Approx. 62 lb (28 kg) Space for installation (W x D x Printer and Stand (when using basket: basket position 1) *: Approx.
  • Page 932 Space for installation (W x D x Printer and Stand (when using basket: basket position 1) *: Approx. 78.5 x 66.3 x 61.5 in. (1993 x 1684 x 1560 mm) * For details on the Basket Position, see Example Basket Configurations.
  • Page 933 Printing performance Print method Bubblejet Maximum resolution 2400 dpi (horizontally) * x 1200 dpi (vertically) * Prints with a minimum 1/2400 inch dot pitch between ink droplets. Number of nozzles 18432 nozzles (1536 nozzles per color) Memory and hard disk Memory 3 GB Hard disk capacity...
  • Page 934 Wi-Fi specifications Compliance standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency range: 2.4 GHz Channels: 1-11 or 1-13 * * Varies by country and region. Effective range: Indoors 164 feet/50 m * * Varies according to environmental conditions. Security: WPA-PSK (TKIP/AES) WPA2-PSK (TKIP/AES) WPA3-SAE (AES) WPA-EAP (AES) *...
  • Page 935 macOS Compatible Operating System (Standard macOS Catalina 10.15.7 - macOS Ventura 13 supplied printer driver) Free hard disk space 20 GB or more Other Supported OS iOS, iPadOS, Android Some functions may not be available with the supported OS. • An Internet connection is required to use the Online Manual. •...
  • Page 936 Print Area A margin required by the printer is added with respect to the size of paper loaded in the printer. Except in borderless printing, the actual printing area corresponds to the paper size minus the space for this margin. Note •...
  • Page 937 Rolls Printable Area: A margin of 0.2 in. (3 mm) on top and bottom and 0.2 in. (3 mm) on left and right sides is required. For borderless printing, the margins on top, bottom, left, and right are 0 in. (0 mm). For paper that supports borderless printing, see Paper Information List.
  • Page 938 Appendix Online Manual Symbols Used in This Document Trademarks and Licenses...
  • Page 939 Online Manual This manual is designed to display correctly on the following operating systems and browsers. • Windows Microsoft Edge, Google Chrome, and Mozilla Firefox • Windows in S mode Microsoft Edge • macOS/iOS/iPadOS Safari • Android/Chrome OS Google Chrome * In your browser, set to allow cookies, and enable JavaScript.

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