Service Cautions - Canon iR3245 Series Service Manual

Error text string
23 Server certificate verification
error
24 Server address resolution error UGW server address

12.1.4 Service cautions

iR3225 / iR3225N / iR3235 / iR3235N / iR3245 / iR3245N
After performing the following service actions, it is necessary to perform Service mode>COPIER>Function>Clear>ERDS-DAT and Service mode>COPI-
ER>Function >INSTALL>COM-TEST. Failure to do so will result in abnormality of the UGW counter transmission.
- System upgrade
- HDD format and system installation
- COPIER>Function>Clear>MN-CONT
Also, after replacing the main controller board, all settings must be reprogrammed.
The following settings in service mode must not be change unless there are specific instructions to do so. Changing these values will cause error in communication
with UGW.
Service mode>COPIER>Function>INSTALL>RGW-PORT
Default: 433
Service mode>COPIER>Function>INSTALL>RGW-ADR
Default: https://a01.ugwdevice.net/ugw/agentif010
Error description Cause
Server certificate The server URL and the server certificate URL are not
verification error (URL correct.
check)
The UGW server name has not been resolved.
resolution error
Chapter 12
Remedy
Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the value of Service
mode>Function >Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/
agentif010.If the value is correct, check the
DNS connection, as per the
troubleshooting initial procedures.
0019-9436
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