Nortel Contact Center Multimedia Installation And Maintenance Manual page 269

October 2007
When the form is submitted, the Callback Time is converted to a millisecond
value. This value is stored in a hidden form input variable called
callback_time_milliseconds, which is passed along with the values of the other
fields to the RequestScheduledCallback_WSClient.jsp page. The
RequestScheduledCallback_WSClient.jsp page calls the
requestScheduledCallback Web method to create the scheduled callback contact
in the Contact Center Multimedia database.
Requesting an immediate callback
The requestImmediateCallback.jsp page is the HTML form that a customer uses
to request an immediate callback. The getOutboundSkillsets_WSClient.jsp page
displays a list of outbound skillsets.
An immediate callback is treated as a scheduled callback contact with the
current Multimedia server date and time entered as the callback date and time.
Scheduled callback contacts must be created in outbound skillsets (OB_) as
outbound contacts are licensed under the outbound license. Agents must have an
Installation and Maintenance Guide
Using the Web communications customer interface
269