Nortel Contact Center Multimedia Installation And Maintenance Manual page 272

Using the Web communications customer interface
The values in the Text Field 1, Text Field 2, Choice 1, Choice 2, and Text Area
fields in the form are sent in the body of the e-mail message.
Note: No CI Web service methods are used to send the HTML form as an e-mail
message.
You can configure the Contact Center Multimedia rules to route these e-mail
messages to a specific skillset based on keywords in the e-mail subject.
Sending a password reminder
The passwordReminder.jsp page is the HTML form that customers use to enter
their e-mail address and retrieve their password to log on to the company Web
site. When this form is submitted, the e-mail address entered by the customer is
passed to the passwordReminder_WSClient.jsp page. The
sendPasswordReminder Web method resets the customer password and sends
the customer the password reminder autoresponse configured in the Contact
Center Multimedia Administrator.
272 Contact Center Multimedia/Outbound
Standard 7.16