Nortel Contact Center Multimedia Installation And Maintenance Manual page 264

Using the Web communications customer interface
This page uses one of four web methods to retrieve the correct block of contacts:
ReadFirstBlockOfContacts
ReadLastBlockOfContacts
ReadNextBlockOfContacts
ReadPreviousBlockOfContacts
The Web method that is called is controlled by the parameter pageControl which
can have the value of first, last, next, or previous, depending on the navigation
arrow the customer clicks.
Another parameter, startContactID is called when pageControl is either prev or
next to call the Web methods ReadNextBlockOfContacts and
ReadPreviousBlockOfContacts with the correct contact ID used as a starting
point.
When a customer clicks any contact ID in the history list, the
readContact_WSClient.jsp page invokes the readContact Web method to read
the contact details from the Contact Center Multimedia database and display the
information.
264 Contact Center Multimedia/Outbound
Standard 7.16