Access Tech Support Account Screen; Figure 82. Access Tech Support Account Screen - ADTRAN OPTI-6100 Installation Manual

Access Tech Support Account Screen

Main\System Controller\Provisioning\System Administration\Security
Access Tech Support Account
The Technical Support account is used by ADTRAN Technical Support to help troubleshoot
issues with the OPTI-6100. This account has higher access privileges than the ADMIN account.
Only ADTRAN Technical Support can provide the key to unlock the Technical Support account,
when provided with the Emergency Entry Port (EEP) Challenge Key, issued by the OPTI-6100.
Figure 82 illustrates the Access Tech Support Account screen with the Challenge Key.
TID: HSV00001
Unacknowledged Alarms:
To receive a Tech Support Account 'Response Key', provide the 'Challenge Key'
shown above to an authorized Adtran factory representative.
Response Key will promote this menu session to the Tech Support level.

Figure 82. Access Tech Support Account Screen

To access the Tech Support account, complete the following steps:
1. Contact ADTRAN Technical Support while logged in as ADMIN.
2. While in contact with Technical Support, select
Administration menu, and press
3. Read the Challenge Key to the Tech Support Representative.
4. Enter the Challenge Key Response, and press
5. Work with the Technical Support Representative to resolve the issue.
6. Log out of the OPTI-6100, and log back in as ADMIN.
NOTICE
The Challenge Key response provided by ADTRAN Technical Support
is only valid for one session. Complete all critical security account
maintenance prior to logging out of the system.
61184500L1-5L
Administration\Access Tech Support Account\
OPTI-6100 System
Access Tech Support Account
Challenge Key: IFUHC31
Enter Response Key:
'?' - System Help Screen
.
E
NTER
E
MM/DD/YY hh:mm
MX Chassis:
Entry of a valid
Access Tech Support Account
.
NTER
OPTI-6100 Main Menu
1
from the Security
149