Schlage PIB300 User Manual page 93

Appendix A: Tips for a Successful Installation
Enrollment
Communication
60
Bad enrollments equal bad verification (meaning scores will be too high). The key to
successful verification is education.
• Educate the Enrollee on Hand Geometry
• Explain enrollment process
• Train Enrollee on hand placement
• Practice placing hand on platen
• Rotate rings to be stone-up
• Make sure hand is flat on platen
• Close finger towards the center of hand
• Fingers need only to gently touch finger pins
• Let the enrollee enter in their own ID number during the enrollment process, this
forces the Enroller to step aside allowing the Enrollee to properly stand in front of the
HandReader helping to eliminate "bad enrollments"
• If an enrollment HandReader is used make sure that it is placed with the top of the
platen 40" off of the floor and not sitting directly on top of a desk, this will help to
eliminate "bad enrollments"
• If an enrollment transaction fails:
• Retrain the user on correct placement and ensure that rings are rotated to be
stone-up then
• Try again to enroll the same hand
• Try to enroll the other hand (with the hand placed upside-down so the thumb still
contacts the thumb-pin on the platen)
• After enrollment, it is a good idea to let the enrollee enter their ID number and practice
a verification transaction to ensure that the enrollment was high-quality
• If a user consistently fails during verifications days/months/years later, re-enroll the
user to ensure a high quality and up-to-date enrollment record
Direct
• Use shielded cable when installing direct networks. This will help reduce outside noise
interference
• Do not lay cabling on top of fluorescent lighting. Make sure the Data Convertor is
plugged in
• When starting a network for the first time bring one HandReader up at a time, this is a
very easy way to find out where communication problems may exist
Modem
• Use default init string for modem first
• Do not set the baud rate of the HandReader down below 9600, unless communicating
in a E series network (metal HandReaders), or risk over-running buffers
• In the init string set the line rate to 14400
• Use analog lines (POTS)
• Troubleshooting by plugging the HandReader on the fax machine's phone line
Ethernet
• make sure network cable is plugged in to Ethernet card before powering up the
HandReader
• Port 3001 must be set on all switches and routers in order to successfully
communicate over WANs
• If the HandReader can be "pinged" but will not communicate with the software, power
down the HandReader and run "ping" again