Maintenance Object Repair Procedures; Escalation Procedures - Avaya Definity SI Maintenance Manual

Maintenance Object Repair
Procedures
For Maintenance Objects on the DEFINITY Wireless Business System (DWBS),
refer to the documentation that accompanies the DWBS.
Trouble-clearing is based on the type of indication received, system-alarmed
troubles, or user-reported troubles. When viewing the Alarm Log, all major alarms
display first, followed by minor alarms, and warning alarms. Resolve the first
alarmed entry first because it may affect the rest of the alarmed entries.
System-alarmed and user-reported troubles may exist at the same time. Always
clear the alarmed troubles first. This often clears the user-reported faults without
additional maintenance.

Escalation Procedures

This document is not intended to solve all troubles. When the limits of these
procedures are reached and the problem is not resolved, it is the technician's
responsibility to escalate to a higher level of technical support. Escalation must
conform to the procedures in the Technical and Administration Plan.
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Issue 4 May 2002 10-1