Troubleshooting Z-Wave Communication Errors - Universal Devices ISY-994i User Manual

Open the event viewer to see the progress of the firmware upgrade.
If you want to preserve your existing Z-Wave network
•
Shift primary control to a secondary controller (such as an Aeon minimote).
o
Exclude ISY from the Z-Wave network
o
Upgrade the Z-Wave firmware (Z-Wave -> Advanced -> Upgrade Z-Wave
o
Firmware)
Include ISY back into Z-Wave network
o
Shift primary control back to the ISY
o
NOTE: Even with this procedure, you may have to exclude your door locks
o
and add them back in
To do a fresh Z-Wave install or Overwrite your existing Z-Wave network
•
Upgrade the Z-Wave firmware (Z-Wave -> Advanced -> Upgrade Z-Wave
o
Firmware)
Add all of your Z-Wave devices
o

15.2 Troubleshooting Z-Wave Communication Errors

In most cases, communication errors can be solved by either Healing the Network (Z-Wave
| Tools | Heal Z-Wave Network) or adding additional range extenders.
Please note that once you change the location of any Z-Wave device, you must Heal the
Network so that the routing tables are updated by the underlying Z-Wave algorithms. The
link below provides more details as far as healing the network and range extenders
specifically for door locks and other RF devices.
15.3 Configuring Aeon Labs Range Extenders and Door Locks
This repeater will work with door locks (encrypted traffic), though specific steps must be
used to configure the network properly.
Here are some requirements for the repeaters to work for the door lock:
• The Door lock must have FLiRs enabled (repeater allows beaming which allows the
repeater to wake up the door lock)
• The door lock and repeater must see each other as neighbors
• The repeater must support security mode and included in the network as a secure
device. (See your extender or repeater documentation for specifics)
• Examples:
o Aeon Labs Extender Gen 5, double tap inclusion button within 1 second when
including, if you single tap you include as non-secure.
o Aeon Labs RGB Bulb Gen 5, Triple "toggle" the on/off switch within 2 seconds
to include in secure mode.
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