Isy Diagnostics Menu - Universal Devices ISY-994i User Manual

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Step 6: In the Admin, do timestamps exist for program execution?

1. ❑ Are the programs enabled

2. ❑ Check ISY logs for signs of execution

3. ❑ Is the program code broken (ie. <Not Specified> devices)

4. ❑ Program syntax/logic issues

Step 7: No Status updates and/or multiple login prompts?

1. ❑ Configure Firewall Software

2. ❑ Try accessing ISY using https instead of http

In order to do a factory reset on INSTEON devices, most types of them require a 10 second

removal of power, then holding the set button for 5 to 10 seconds as power is restored.

If you have Windows7 HyperTerminal can be downloaded here:

http://brianshowto.com/?p=35

23.3 ISY Diagnostics Menu

The ISY includes built-in tools to help troubleshoot problems that might occur, such as

Programs that do not behave as expected or communication issues to or from INSTEON

The Event Viewer

The Administrative Console's Event Viewer can be an invaluable tool in helping to diagnose

problems. To access the Event Viewer, click on the Tools pull-down menu, then

Diagnostics, then Event Viewer.

The Event Viewer window displays information on what is happening on your ISY, such as

commands sent to devices, information received from devices, programs that are executing,

and much more. There are several levels of detail available using the Change Level button

(level 3 being the most detailed). Use the Save Log To button to save the current Event

Viewer output to a text file.

Refer to 23.8 Using the Event Viewer for details relating to the various logs generated by

the Event Viewer.