Troubleshooting - Universal Devices ISY-994i User Manual

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From Elk RP2

▪ Go to Automation, right+click on Lighting, and select Import Lighting Data ...

▪ Enter the name of the export file.

▪ Select Universal Devices ISY export for an Insteon network

▪ Click the [Import] button

▪ Click [Send to Control] button (you may need to connect first)

▪ Click the Save icon below the main menu bar

6.11.3.6Troubleshooting

▪ If the Elk is configured, the ISY-99i Admin Console is slow and unresponsive

▪ The ElkRP software does not connect/transfer data reliably

▪ The data about the ELK is not loaded into the ISY-99i (you don't see the zone and

area topology)

▪ You most likely have the ELK Module in the ISY-99i configured with the secure port

on the ELK M1XEP (e.g. 2601), and the result is that the ISY-99i apparently floods

the network trying repeatedly to connect to the secure socket, even though it

requires a non-secure socket.

▪ Not receiving updates from Elk although ISY is connect to Elk

▪ You most likely do not have the Serial Checkboxes in Elk Globals G29-42 selected

(see Configuring Elk above for details)

▪ Arm/Disarm does not work from the Admin Console

▪ The RP Access Code is strictly the code that will allow a connection to be made

between ELK-RP and the ELK-M1. It can't be used to arm/disarm the M1. And please

note that a User Code and the RP Access Code should not be programmed with a

matching code

▪ Please confirm that your ELK system doesn't have the "Access" attribute (box)

checked for the User Code that is associated with the ISY system. The "Access"