Closing Tickets - Quantum scalar i2000 User Manual

Closing Tickets

Scalar i2000 User's Guide
Note
The Verification Tests dialog box appears with the appropriate test
already selected and ready to start.
For details about the verification tests and how to run them,
With Verification Tests
Manually close a ticket if all of the following conditions are true:
2
• You have completed the repair page instructions to resolve the issue
(for example, replaced a FRU).
• The FRU Test button on the Ticket Details dialog box is not
available. This means that an applicable verification test does not
exist for the ticket's FRU.
Note
• The issue has been resolved, but the ticket remains in an Open state
(for example, when defective media has been replaced in the library).
You should manually transition a ticket to the Closed state after
physically examining the FRU to make sure that the issue is resolved.
The FRU Test button is available only if the ticket's
FRU has an applicable verification test that you can
run.
on page 275.
If the FRU Test button is available for a ticket, you
should use it to access and run the verification test.
You should not manually close it. The verification
test determines whether the issue is resolved, and
the library automatically transitions the ticket to
the Verified state if the test passes without
problems. SeeRunning Verification Tests to
Determine Issue Resolution
Chapter 2 Troubleshooting Your Library
Viewing Ticket Details
on page 42.
seeWorking
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