Suzuki Swift Sport 2004 Service & Repair Manual page 889

Step 1: Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form will facilitate collecting information to the point required for proper analysis and
diagnosis. Check if the problem described in "Customer questionnaire" occurs actually in the vehicle if necessary.
(This step should be performed with the customer if possible.)
NOTE
This form is a standard sample. It should be modified according to conditions characteristic of each
market.
Customer problem inspection form (Example)
Power Assisted Steering System: 6C-7
I7RW01632004-02