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RESOLVING PROBLEMS
Troubleshooting
Procedures
8-2
You can have a PictureTel service provider run remote diagnostic
tests on your system when the Set Remote Access Levels option is
enabled and you have a modem and a POTS telephone line with
your system. This lets the service provider analyze your system
quickly and efÞciently without traveling to your site.
The following sections tell you how to troubleshoot these problems:
No system power
System fails Rapid Power-On Tests (RPOT)
A blank screen
No system menus
No audio
Network or communications failure
Peripheral failure
Problems with snapshots or preview video
The tables describe the symptoms of these problems and explain
what you can do to Þx them.
If you complete the listed corrective actions and are unsuccessful in
resolving the problem, contact your PictureTel service provider or
call PictureTel Technical Support. You can Þnd phone numbers for
Technical Support in your area at the PictureTel web site,
www.picturetel.com.
When you call your PictureTel service provider or PictureTel
Technical Support, it is helpful if you have the following
information available:
The serial number of your Venue•2000, which you can Þnd on
the back of the electronics module
Information about your systemÕs conÞguration and network
layout
Any system error messages or error codes
Symptoms of the problem you are experiencing
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