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PictureTel LIVE50 Installation Manual

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Installation Guide

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  • Page 1 ICTURE Installation Guide...
  • Page 2 PictureTel Corporation,100 Minuteman Road, Andover, MA 01810 Telephone number: 508-292-5000 Edition: 800-0599-01 Rev. B The PictureTel logo and PictureTel are registered trademarks and LiveTalk and LiveShare Plus are trademarks of PictureTel Corporation. All other product names are the trademarks of their respective owners.

  • Page 3: Fcc Notices

    FCC Notices Class B Part 15 Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you need more information on this subject please call 1-800-874-2835.
  • Page 5 Bescheinigung des Herstellers/Importeurs Hiermit wird bescheinigt, dass PictureTel LIVE PCS 50 in Übereinstimmung mit den Bestimmungen der BMPT-AmtsblVfg 243/1991 funkentstört ist. Der vorschriftsmässige Betrieb mancher Geräte (z.B. Messsender) kann allerdings gewissen Einschränkungen unterliegen. Beachten Sie deshalb die HinWeise in der Bedienungsanleitung.
  • Page 6 Approval number (Zulassungsnummer) has been assigned to the Chipshot ISDN Port: BZ T A116384E The PictureTel Live50 (PCS50 Chipshot) has been approved in Hong Kong by Hong Kong Telecom and has been granted Permission to Connect (PTC) to Dataline BRI service. The following PTC Approval number has...
  • Page 7 Telecommunications Network by the British Approvals Board for Telecommunications (BABT). Consequently, BABT has granted PictureTel the following Approval Marking: CC168 X The PictureTel Live100 (ESCAB) ISDN Basic Access Port has been approved in Australia by AUSTEL. The following Approval number has been assigned to the ESCAB ISDN: A94/38B/0389.
  • Page 8 You will be advised of your right to file a complaint with the FCC. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an authorized agent. It is the responsibility of the users requiring service to report the need for service to...

  • Page 9: Table Of Contents

    PictureTel Live Software ........................ 1-6 Before Installing PictureTel Live ....................1-7 Consider Your Networking Environment................1-7 Installing PictureTel Live for the First Time ..............1-7 Installing Over a Previous Version ..................1-8 About the 384 Kbps Option ....................1-8 Your Installation ..........................1-9...
  • Page 10 Opening Your PC..........................2-4 Replacing Your VGA Board ......................2-4 Installing the Live50 Board ......................2-5 Inserting the Live50 Board....................2-5 Connecting the Live50 Board to the VGA Board...............2-7 Installing Optional Network Interface Boards ................2-8 Labeling the Live50 Board......................2-9 Closing Your PC..........................2-9 Connecting the Cameras.......................2-10 Connecting the Live50 Desktop Camera ................2-10...
  • Page 11 Chapter 3 Installing PictureTel Live100 Hardware Overview ............................3-1 In this Chapter ........................3-1 Checking Your PC Settings ......................3-3 Opening Your PC ..........................3-4 Installing the VGA Video Board ....................3-5 Installing the Audio Communications Board ................3-6 Connecting the Live100 Boards Together ..................3-7 Installing Optional Network Interface Boards................
  • Page 12 General Considerations ........................4-2 Installing from a LAN ........................4-3 Installation Steps..........................4-4 Installing the VGA Driver ......................4-5 Windows 3.1x PictureTel VGA Driver Installation............4-5 Windows 95 Driver Selection ....................4-7 Windows 3.1x Non-PictureTel VGA Driver Installation..........4-8 Windows 95 Matrox Driver Installation ................4-8 Step 1: Installing the Microsoft MGA Driver ..............4-8 Step2: Upgrading to the PowerDesk Driver ..............4-9...
  • Page 13 Installing the 384 Kbps Option ....................D-1 Appendix E How to Order ISDN in the United States ................E-1 Appendix F Deinstalling PictureTel Live ......................F-1 Appendix G Changing the Video Mode Setting ................... G-1 Appendix H Installation Requirements Outside of the United States ..........H-1...

  • Page 15: About This Guide

    About This Guide This guide tells you how to install the PictureTel Live50 and Live100 (formerly PCS 50! and PCS 100!) desktop videoconferencing systems on your personal computer. This guide covers both hardware and software installation. It assumes that you’re familiar with installing PC add-on boards, "...

  • Page 17: Getting Started

    Getting Started The PictureTel Live50 and Live100 are PC desktop Overview videoconferencing products that give you full-color, full-motion, live video and audio with information-sharing capabilities. For a complete description about using these products, see the PictureTel Live User’s Guide. In this Chapter...

  • Page 18: System Requirements

    Microsoft Windows 3.1x or Windows 95 VGA or SVGA monitor For the Live50 - ISA (AT) or EISA bus with two expansion slots (one slot must accommodate a full-length PC board). For the Live100 - ISA (AT) or EISA bus with two full-length expansion slots available.

  • Page 19: Live50 Package Contents

    FlipCam camera. Live50 Desktop Camera The basic Live50 camera is a color video camera for the desktop environment that can be placed on top of your PC monitor for capturing your image during a videoconferencing session. It has a fixed focus and a tilt base for positioning.

  • Page 20: The Live100 Flipcam Camera

    GETTING STARTED The PictureTel Live100 package includes the following items: Live100 Package VGA Video board Contents Audio Communications board with ISDN BRI network inteface FlipCam video camera (an optional FlipCam stand is available) Speakerphone unit with handset Cables PictureTel Live and LiveShare Plus Software...

  • Page 21: Speakerphone Unit

    Live100 Package Contents Speakerphone Unit The speakerphone is a free-standing unit that includes a handset, microphone, and speaker. The color of the Live100 speakerphone is black, the color of the optional Live50 speakerphone is white. Mute button Headset button Speaker button...

  • Page 22: Picturetel Live Software

    Ver 3.0 Ver 2.2 PictureTel VGA Drivers (for Live100 applications only) Note: VGA drivers for Live50 are supplied with the VGA card shipped with the Live50 product. The PictureTel Live software includes: The PictureTel Live application that lets you conduct videoconferences from your Windows desktop.

  • Page 23: Before Installing Picturetel Live

    Live100 applications only. Live50 applications use the VGA drivers that come with the supplied video board. The software release notes (the README.TXT file) Installing the PictureTel Live system is a multiple step process that Before Installing includes hardware and software installation. PictureTel Live The following paragraphs describe considerations and decisions you need to make before installing the PictureTel Live product.

  • Page 24: Installing Over A Previous Version

    Installing Over a Previous Version If you are installing the 1.6 version of Live over an existing version of a PictureTel PCS Live product, you need to know the following information to complete the new installation: IRQ setting and I/O port address of PCS 50 or PCS 100 Audio...

  • Page 25: Your Installation

    You are using Windows 3.1x or upgrading to Windows 95 You are installing PictureTel Live for the first time or you are upgrading from a previous version of PictureTel Live Your network connection type is ISDN, or SW-56, V.35 or RS-...

  • Page 26: For Specific Information

    GETTING STARTED If you are installing PictureTel Live Your installation steps are: and you are... A new PictureTel Live customer using 1. VGA Video Drivers and Board Windows 3.1x and installing the 384 2. Live50 or Live100 Audio option Communications Board 3.
  • Page 27 For Specific Information For information about... Refer to... Deinstalling PictureTel Live Appendix F Changing The Video Mode Setting Appendix G Installation Requirements Outside of the Appendix H United States Performance Tips Appendix I Laptop Docking Station Configuration Appendix J Ordering And Returning Components...

  • Page 29: Overview

    Installing PictureTel Live50 Hardware This chapter tells you how to install the PictureTel Live50 hardware. Overview If you are not familiar with installing PC boards and peripherals, you should have an experienced person install the hardware for you. Note: If you are installing the Live100 product, refer to...
  • Page 30 INSTALLING PICTURETEL LIVE50 HARDWARE Step Topic Page Connecting the Cameras Connecting the Earpiece Connecting the Speakerphone Unit Connecting Optional Equipment to the Speakerphone Connecting Other Audio Devices Connecting to the Network Restarting Your PC...

  • Page 31: Checking Your Pc Settings

    If you are installing optional network interface boards, refer to Appendix C, Installing Network Interface Boards for additional IRQ and I/0 port address default settings. 6. If there is a conflict, change the settings in your Live50, as described in Appendix B.

  • Page 32: Opening Your Pc

    INSTALLING PICTURETEL LIVE50 HARDWARE To open your PC and prepare it for the Live50 board, follow these Opening Your PC steps: 1. Power off your PC. Leave your PC connected to the power source to provide a ground connection. Caution Do not connect or disconnect hardware components when your PC is on.

  • Page 33: Installing The Live50 Board

    Caution Do not connect or disconnect Live50 components when your PC is on. Doing so may damage the Live50 hardware. 2. Locate an available ISA or EISA expansion slot next to the VGA board, or locate the next available slot.
  • Page 34 INSTALLING PICTURETEL LIVE50 HARDWARE 5. Check Switch 1 on the board to make sure it is set as shown below. The first switch should be down (off), and the next three should be up (on). This switch sets the I/O address.

  • Page 35: Connecting The Live50 Board To The Vga Board

    Installing the Live50 Board Connecting the Live50 Board to the VGA Board To connect the Live50 board to the VGA board: 1. Connect one end of the VAFC cable to the VESA Advanced Feature Connector on the top of the Live50 board.

  • Page 36: Installing Optional Network Interface Boards

    INSTALLING PICTURETEL LIVE50 HARDWARE If you are not using an ISDN connection, you have several network Installing connection options that require installing one or more network Optional Network interface boards. The following table identifies the appropriate Interface Boards network interface board for each type of network connection. Refer to Appendix C, Installing Network Interface Boards for a complete description of the installation process.

  • Page 37: Labeling The Live50 Board

    To attach the Live50 board label to your PC: Labeling the Live50 Board 1. Peel off the label. 2. Attach the label to your PC chassis to the left of the Live50 board, with the triangles pointing toward the board. ISDN Speakerphone...

  • Page 38: Connecting The Cameras

    INSTALLING PICTURETEL LIVE50 HARDWARE This section tells you how to connect and mount both the Live50 Connecting the desktop camera and the FlipCam camera. Cameras Caution Do not connect or disconnect Live50 components when your PC is on. Doing so may damage the Live50 hardware.
  • Page 39 If you have a camera with an AC power adapter like the one labeled , plug the AC power adapter into the extension cable supplied by your distributor, and then plug the extension cable into a power outlet. Live50 board socket labeled Camera AC power adapter Live50 board...

  • Page 40: Mounting The Live50 Desktop Camera

    INSTALLING PICTURETEL LIVE50 HARDWARE Mounting the Live50 Desktop Camera You can mount the camera either on top of your PC monitor as shown below, or on an overhead shelf. 2-12...

  • Page 41: Connecting The Live50 Flipcam Camera

    Connecting the Cameras Connecting the Live50 FlipCam Camera To connect the FlipCam camera to the Live50 board, follow these steps: 1. Tilt the camera body up and away from its circular base, as shown in the illustration below. To Live50 Camera Socket...
  • Page 42 Speakerphone cable. The plugs on this cable and the Speakerphone cable are both labeled If you are using the earpiece instead of the Speakerphone, this section of cable must still be connected to the Live50 board to supply power to the FlipCam. 2-14...

  • Page 43: Mounting And Positioning The Flipcam

    Connecting the Cameras Mounting and Positioning the FlipCam The FlipCam camera is designed with flexibility in mind. You can mount it in several ways, and you can quickly switch from one mounting option to another. Camera Mounting Options You have two options for mounting the camera: You can set the camera on any flat, surface.

  • Page 44: Connecting The Earpiece

    Earpiece Caution Do not connect or disconnect Live50 components when your PC is on. Doing so may damage the Live50 hardware. To connect the earpiece to the Live50 board: 1. Plug the black connector with the speaker icon into the socket labeled on the Live50 board.

  • Page 45: Connecting The Speakerphone Unit

    Caution Do not connect or disconnect Live50 components when your PC is on. Doing so may damage the Live50 hardware. Plug one end of the speakerphone cable into the socket labeled on the Live50 board as shown below, aligning the plug carefully.
  • Page 46 INSTALLING PICTURETEL LIVE50 HARDWARE Caution Be careful when you connect or disconnect the cable. When connecting it, be sure the flat side of the plug lines up with the flat side of the socket, as shown by the socket label.

  • Page 47: Connecting Optional Equipment To The Speakerphone

    Connecting Optional Equipment to the Speakerphone You can connect two optional pieces of equipment (available Connecting through your PictureTel distributor) to the speakerphone unit: Optional A headset, to allow free use of your hands during a Equipment to the videoconference while retaining privacy...

  • Page 48: Connecting Other Audio Devices

    INSTALLING PICTURETEL LIVE50 HARDWARE In place of the earpiece or speakerphone, you can connect other Connecting audio input and output devices to the Live50 board, such as a Other Audio multimedia microphone and amplified speakers. You plug the Devices microphone and speakers into the same sockets you use to connect the earpiece.

  • Page 49: Connecting To The Network

    Connecting to the Network The Live50 connection to the network is made from a socket in the Connecting to network interface board to a network service jack. To connect your the Network PC to the network, follow the procedure below for the network interface board you have installed.

  • Page 51: Overview

    If you are not familiar with configuring and installing PC boards, arrange for an experienced person to do the installation for you. Note: If you are installing the Live50 product, refer to Chapter 2, Installing PictureTel Live50 Hardware In this Chapter...
  • Page 52 INSTALLING PICTURETEL LIVE100 HARDWARE Step Topic Page Closing Your PC Reconnecting Cables Connecting the FlipCam Camera Connecting the Speakerphone Unit Connecting Optional Equipment to the Speakerphone Connecting to the Network Optional Devices Restarting Your PC...

  • Page 53: Checking Your Pc Settings

    Checking Your PC Settings Before installing the PictureTel Live100 hardware, you must confirm Checking Your which IRQ, I/O port address, and shared memory settings are PC Settings available for the Live100 boards to use. 1. Begin by checking your PC documentation, then check the manufacturer’s documentation for settings used by any devices...

  • Page 54: Opening Your Pc

    INSTALLING PICTURETEL LIVE100 HARDWARE 6. If there is a conflict, change the corresponding switch settings in your Live100 boards, as described in Appendix B. To open your PC and prepare it for the Live100 boards, follow these Opening Your PC...

  • Page 55: Installing The Vga Video Board

    3. Secure the board by replacing the screw that holds the back plate. Note: The VGA drivers for your video board need to be installed after you have finished with the Live100 hardware installation. Refer to Chapter 4, Installing PictureTel Live Software for installation instructions.

  • Page 56: Installing The Audio Communications Board

    INSTALLING PICTURETEL LIVE100 HARDWARE To install the Audio Communications board, follow these steps: Installing the Audio 1. Remove the Audio Communications board from its plastic Communications antistatic package. Board Note: The default switch settings are explained in Appendix B, Changing Settings on the Live100 Boards.

  • Page 57: Connecting The Live100 Boards Together

    Connecting the Live100 Boards Together To connect the two Live100 boards together, use the supplied ribbon Connecting the cable, and follow the directions below. Live100 Boards Together Ribbon cable Interboard connector VGA Video Audio Communications board board To connect the boards together, follow these steps: 1.

  • Page 58: Installing Optional Network Interface Boards

    INSTALLING PICTURETEL LIVE100 HARDWARE 5. Repeat these steps to connect the other end of the ribbon cable to the other board. If you are not using an ISDN connection, you have several network Installing connection options that require installing one or more network Optional Network interface boards.

  • Page 59: Closing Your Pc

    Closing Your PC 4. Peel off the label that includes the “ISDN” marking. 5. Attach this label to your PC chassis to the left of the Audio Communications board, with the triangle at the top and pointing toward the board. Audio VGA Video Communications...

  • Page 60: Connecting The Flipcam Camera

    INSTALLING PICTURETEL LIVE100 HARDWARE This section tells you how to: Connecting the Connect the FlipCam camera to your PC FlipCam Camera Mount and position the camera Caution Do not connect or disconnect Live100 components when your PC is on. Doing so may damage the Live100 hardware.

  • Page 61: Mounting And Positioning The Flipcam

    Connecting the FlipCam Camera Caution The cables for the speakerphone unit and the FlipCam are similar, but they are not interchangeable. The end plugs on the FlipCam cable are labeled , and the plugs on the Speakerphone cable are labeled .

  • Page 62: Connecting The Speakerphone Unit

    The camera base has a rubber surface to keep it from slipping. In addition, PictureTel offers an optional document stand that allows the FlipCam to switch to a downward focus to view documents on a flat desktop. Refer to Appendix I for ordering this optional camera stand.
  • Page 63 Connecting the Speakerphone Unit Caution The cables for the speakerphone unit and the FlipCam are similar, but they are not interchangeable. The end plugs on the FlipCam cable are labeled , and the plugs on the Speakerphone cable are labeled .

  • Page 64: Connecting Optional Equipment To The Speakerphone

    6. Plug the other end of the handset cable into the handset. You can connect two optional pieces of equipment (available Connecting through your PictureTel distributor) to the speakerphone unit: Optional A headset, to allow free use of your hands during a...

  • Page 65: Connecting The Power Supply

    Connecting to the Network Connecting the Power Supply If you plan to use the speakerphone in a large room or if your PC is not providing sufficient power for quality audio, you may choose to use the optional power supply. To connect the optional power supply, follow these steps: 1.

  • Page 66: Optional Devices

    To connect audio input and output devices to the Live100 components, you need an optional Auxiliary Audio cable (refer to Appendix I to order from PictureTel). To use a VCR for recording a videoconference, you need a third-party scan converter.

  • Page 67: Connecting A Second Flipcam Camera

    15-pin VGA connector for your PC monitor. 3. To enable the camera, power on your PC, bring up the PictureTel Live application, and from the Tools menu choose Preferences. Choose the Cameras category and assign a name to the second FlipCam camera and select OK.

  • Page 68: Restarting Your Pc

    INSTALLING PICTURETEL LIVE100 HARDWARE 5. Plug the VCR audio-in cable into the audio-out socket on the Auxiliary Audio cable. After you connect all of the Live100 components, power on your PC. Restarting Your You’re now ready to install the PictureTel Live software. 3-18...

  • Page 69: Overview

    Installing PictureTel Live Software The PictureTel Live software can be installed after you have Overview completed your PictureTel Live hardware installation. If you are not familiar with installing software in a Windows environment you should have an experienced person install the software for you.

  • Page 70: General Considerations

    If you are using ISDN BRI (basic rate interface), make sure you have the following information from your network provider (telephone company or telecom group) before you run the PictureTel Live setup program: The ISDN signaling protocol (referred to as switch type)

  • Page 71: Installing From A Lan

    Installing from a LAN If you are installing PictureTel Live software in several Live systems Installing from a connected to a LAN, you can install the software from the LAN rather than from disks. Just follow these steps: 1. Create installation directories on a convenient hard disk.

  • Page 72: Installation Steps

    LiveShare Plus for Win3.1x for Win 95 Step 4.) Live 1. The correct VGA Video Drivers for your PictureTel Live hardware need to be selected and installed. 2. Insert the Live Disk 1 and run a:\setup to initiate the Setup Wizard.

  • Page 73: Installing The Vga Driver

    Windows 3.1 x PictureTel VGA Driver Installation PictureTel provides the VGA drivers necessary for Live100 systems and Live50 systems using the PictureTel VGA board for an ISA bus, running in a Windows 3.1x operating system. For Windows 95 systems, do not install the drivers provided on the VGA disk,...
  • Page 74 INSTALLING PICTURETEL LIVE SOFTWARE instead, perform the Windows 95 Driver Selection procedure described below. To install the appropriate driver from the Windows 3.1x desktop, follow these steps. 1. Open the Main program group and select (double-click) Windows Setup Windows displays the Windows Setup window.

  • Page 75: Windows 95 Driver Selection

    SetupWizard. Windows 95 Driver Selection For Live100 systems, or Live50 systems using the PictureTel VGA board for an ISA bus, running in a Windows 95 operating system, perform the following Windows 95 Driver Selection procedure: 1.

  • Page 76: Windows 3.1X Non-Picturetel Vga Driver Installation

    Setup Wizard Windows 95 Matrox Driver Installation If you are installing a Live50 system with a Matrox! VGA board for a PCI bus and you are running Windows 95, then you need to follow this installation procedure.

  • Page 77: Step2: Upgrading To The Powerdesk Driver

    Installing the VGA Driver Step2: Upgrading to the PowerDesk Driver From the Windows 95 installed MGA 1.0 driver, you need to upgrade to the Matrox “PowerDesk” driver. To complete the upgrade, follow these steps: 1. Insert the Matrox PowerDesk disk into Drive A: 2.

  • Page 78: Starting The Setup Wizard

    After you verify that the VGA board is working properly, follow the instructions in the next section for using the Setup Wizard. The Installation of PictureTel Live software is guided by a Windows Starting the wizard. The wizard identifies any component that has been installed...

  • Page 79: Installing Liveshare Plus

    Installing LiveShare Plus or the Windows 95 Run dialog box. 2. Insert Disk1 :SETUP of the Live 50 or 100 installation disks, and enter a:\setup in the Run dialog box. Windows initiates the Live Setup Wizard. The LiveShare Plus application comes in two different versions, one Installing for Windows 3.1x, and one for Windows 95.

  • Page 80: Installing Liveshare Plus On Windows 3.1X And Windows 95

    INSTALLING PICTURETEL LIVE SOFTWARE Install LiveShare Plus locally on each PC; do not install it on network drives. Installing LiveShare Plus On Windows 3.1 x and Windows 95 To install LiveShare Plus from the Setup Wizard: 1. Insert LiveShare Plus diskette 1 into the diskette drive (a: or b:).

  • Page 81: Installing The Picturetel Live Application

    PictureTel Live Application 1. Insert DISK 1: SETUP of the Live50 or Live 100 Installation disks in drive a: or b: and enter a:\setup or b:\setup in the Run dialog box to run the Setup Wizard.
  • Page 82 5. Press enter (continue) to keep the default drive and directory or change them to be compatible with your standards. The Setup program creates the directory for the PictureTel Live application and will later copy all but two files into this directory.

  • Page 83: Isdn Protocol

    Ireland Italy Luxembourg Netherlands Portugal Spain Sweden United Kingdom If you are connected to a public network in France and you have installed the Live100 system, you have the following choices: Euro-ISDN Live50 users in France must select Euro-ISDN. 4-15...
  • Page 84 INSTALLING PICTURETEL LIVE SOFTWARE If you are connected to a public network in Germany and you have installed either the Live50 or Live100 system, you have the following choices: Euro-ISDN ITR6 Note: If you are connected to a private network, or if your...
  • Page 85 PC. Note: If you have trouble bringing up DOS and Windows or starting up PictureTel Live after you install the software, refer to Chapter 5, Troubleshooting, and then run the Setup program again to manually change the settings.

  • Page 86: Reconfiguring Memory (Optional Step)

    INSTALLING PICTURETEL LIVE SOFTWARE 11. Specify a node name that identifies you and your PictureTel Live system to the other party during videoconferences The name can contain up to 32 characters and can include spaces. You can use your own name or any other name to identify yourself and your PC.

  • Page 87: Verifying Your Installation

    IRQ, I/O, and memory address settings. Refer to Chapter 5, Troubleshooting. Verifying Your Installation After installing PictureTel Live, you can run a simple test to confirm that it is working properly. 1. Start PictureTel Live. If you can’t start PictureTel Live, follow these steps: a.

  • Page 88: Locating Picturetel Live Files

    If you see the “Network Down” message, then there is a problem with the network. Refer to Chapter 5, Troubleshooting. The PictureTel Live Setup program installs all but two PictureTel Locating Live files in the directory that you specified. For example, if you...

  • Page 89: What To Do Next

    In addition, the Setup program saves the following files before modifying them: This File: Is Saved Before Modification C:\WINDOWS\SYSTEM.INI C:\WINDOWS\SYSTEM.PCS C:\WINDOWS\WIN.INI C:\WINDOWS\WIN.PCS You’re now ready to refer to the PictureTel Live User’s Guide to learn What To Do Next how to use the system. 4-21...

  • Page 91: Troubleshooting

    This chapter helps you troubleshoot problems that can occur during Overview installation. Note: If you have problems during normal operation of PictureTel Live, refer to the troubleshooting chapter of the PictureTel Live User’s Guide. In this Chapter This chapter covers the following major topics:...

  • Page 92: Problems Bringing Up Dos And Windows

    TROUBLESHOOTING If Windows fails to start after you have installed PictureTel Live, you Problems probably need to select a different combination of IRQ, I/O and Bringing Up DOS memory addresses for the PictureTel Live system. Refer to and Windows Appendix A “Checking Your PC Settings” for information on choosing an appropriate combination.
  • Page 93 Problem Possible Cause Possible Solution Monitor is blank. You see no DOS You monitor is plugged into the Plug the monitor into the PictureTel VGA prompt. motherboard VGA port. card. You have not removed or disabled your Remove or disable your former VGA former VGA subsystem.

  • Page 94: Problems Starting Up Picturetel Live

    TROUBLESHOOTING If you encounter a problem starting up PictureTel Live after you’ve Problems brought up Windows, refer to the instructions in Table 5-2. Starting Up PictureTel Live Table 5-2: Problems Starting Up PictureTel Live Problem Possible Cause Possible Solution The following message appears...
  • Page 95 Problems Starting Up PictureTel Live Table 5-2: Problems Starting Up PictureTel Live Problem Possible Cause Possible Solution You see no video in the Local Your camera is not plugged Check the cable to the PC and the Video window when you start in or powered on.
  • Page 97 PC settings. To search for conflicts, follow the steps under Checking an ISA-Bus PC orChecking and Configuring an EISA-Bus PC. If you find a conflict, run the PictureTel Live Setup program again and change the settings. If you aren’t sure whether you have an ISA-bus or EISA-bus PC, refer to the documentation that came with your PC.
  • Page 98 CHECKING YOUR PC SETTINGS If your PC has an ISA bus, check the current IRQ settings, I/O port Checking an address settings, and shared memory space allocations by following ISA-Bus PC these steps: 1. Start Windows and select MS-DOS prompt from the Main program group.
  • Page 99 Checking an ISA-Bus PC 6. Check if the memory address you set in the PictureTel Live Setup program is available. If you find that a device is using this shared memory space, locate an available 16 KB memory range on the Memory screen...
  • Page 100 The Microsoft Diagnostics program does not always report software IRQ settings or shared memory addresses of devices that are not currently running. 11. If you found any conflicts, change the settings by running the PictureTel Live Setup program again and entering the new settings.
  • Page 101 2. If you found any conflicts, change the settings by running the PictureTel Live Setup program again and entering the new settings. 3. Configure your PC for the Live50 and Live100 Audio Communications board. Run your EISA configuration utility to configure your PC for the...

  • Page 103: Changing Settings On The Live100 Boards

    Changing Settings on the Live100 Boards This appendix tells you how to change the IRQ setting and the Overview I/O port address settings on the Live100 boards. If you find conflicts with any of the default settings on these boards when you check your PC environment (as explained in Chapter 3), follow the instructions in this appendix.
  • Page 104 CHANGING SETTINGS ON THE LIVE100 BOARDS Figure B-1 shows the VGA Video board, which you can identify by the 15-pin VGA connector on the back plate. Back plate connector ADR2 IRQ9 NOWS RSVD Figure B-1: VGA Video Board 2. Place the board on a level surface so that its component side faces up and the back plate (with the connectors) is to your right.
  • Page 105 Changing Settings on the Audio Communications Board To change settings on the Audio Communications board, follow Changing these steps: Settings on the Audio 1. Remove the board from its plastic antistatic package. Communications Board Caution This board can be damaged by static discharge. To equalize static charge, ground yourself by touching the metal back panel of your PC.
  • Page 106 CHANGING SETTINGS ON THE LIVE100 BOARDS 2. Place the board on a level surface so that its component side faces up and the back plate (with the connectors) is to your right. 3. If the default IRQ setting (IRQ 11) conflicts with the IRQ of another device in your PC, change the IRQ setting for this board by doing the following: a.
  • Page 107 Changing Settings on the Audio Communications Board 4. If the default I/O port address setting (0280) conflicts with the I/O port address of another device in your PC, change the setting for this board by doing the following: a. Refer to Figure B-2 and locate switch SW570 on the Audio Communications board This switch has eight sliding DIP switches.
  • Page 108 CHANGING SETTINGS ON THE LIVE100 BOARDS Table B-1: Switch Settings for Hexadecimal Digits Switch Number x Position y Position z Position Digit Note: The shading indicates that the digit is not allowed in this position.
  • Page 109 Changing Settings on the Audio Communications Board b. Use a ballpoint pen to slide the following DIP switches: For the digit in position x, set switches 13 and 12 accordingly. This digit can be 0, 1, 2, or 3 only. For the digit in position y, set switches 11 through 8 accordingly.

  • Page 111: Network Interface

    Module/Network Interface board. The procedures for each type of installation are summarized below: To install the Switched-56 Network Interface board: 1. Install the Live50/Live100 hardware using Chapter 2, Installing PictureTel Live50 Hardware or Chapter 3, Installing PictureTel Live100 Hardware for instructions.

  • Page 112: Installing Network Interface Boards

    “AT&T 5ESS custom point-to- point” as the ISDN protocol. 4. When the installation is complete, select Tools > Diagnostics > Loopback to test the audio and video and verify the Live50/Live100 installation integrity. 5. Install the DDM/Network Interface board software as described later in this document.
  • Page 113 Overview In this Appendix This appendix covers the following major topics: Topic Page Connection Types Installing the Switched-56 Network Interface Board Installing the Data-Dialer Module/Network Interface Board Installing the Data-Dialer Module/Network Interface Board Software Cable Pinouts Maximum Cable Length...
  • Page 114 Before You Begin (listed below). Switched-56 Kit Part Component Quantity Number Switched-56 Network Interface board Live50 CHI to MVIP cable (1) 180-0293-01 Live100 MVIP cable (1) 510-0167-01 Switched-56 chassis label (1) Loopback test cables (2) Switched-56 network cables 800-0610-02 PictureTel Live50/Live100 Network Interface Installation Guide DDM V.35 Kit...
  • Page 115 Connection Types DDM RS-449 Kit Part Component Quantity Number DDM/Network Interface board Live50 CHI to MVIP cable 180-0293-01 Live100 MVIP cable 510-0167-01 RS-449/RS-366 4-leg cable 180-0312-01 DDM/Network Interface board installation diskettes 800-0610-02 PictureTel Live50/Live100 Network Interface Installation Guide The following table identifies the appropriate Network Interface Connection board for each type of network connection.
  • Page 116 These components are included with your Network Interface board: Board Part Component Quantity Number Switched-56 Network Interface board Live50 CHI to MVIP cable (1) 180-0293-01 Live100 MVIP cable (1) 510-0167-01 Switched-56 chassis label (1) Loopback test cables (2) Switched-56 network cables...
  • Page 117 Installing the Switched-56 Network Interface Board Unpacking the Switched-56 Network Interface Board To unpack the Switched-56 Network Interface board: 1. Remove the board from the plastic antistatic package. Caution This board can be damaged by static discharge. To equalize static charge, ground yourself by touching the metal back panel of your PC.
  • Page 118 INSTALLING NETWORK INTERFACE BOARDS 3. Move the jumper to the new position. Remove the jumper shunt from the jumper block by lifting it straight up. Then align it over the correct pair of pins, and push it straight down. Record your IRQ setting. You must specify it during software installation.
  • Page 119 Installing the Switched-56 Network Interface Board The I/O port address takes the form: 0xy0 where: 0 is preset and is not defined by a switch. x is designated with switches 5 and 6 and can be digits 0, 1, 2, or 3.
  • Page 120 INSTALLING NETWORK INTERFACE BOARDS This digit can be a 0, 1, 2, or 3 only. Logical 0 Logical 1 Left Right Digit Values Switch 5 Switch 6 C-10...
  • Page 121 Installing the Switched-56 Network Interface Board 3. For the digit in position y, set switches 1 through 4 accordingly. This digit can be 0 through F. Logical 0 Logical 1 Left Right Digit Values Switch 1 Switch 2 Switch 3 Switch 4 The leftmost and rightmost 0s in the address are preset;...
  • Page 122 1. Select an expansion slot that is no more than one slot away from the Live100 Audio Communications board, or the Live50 board. 2. Remove the filler plate on the expansion slot you have selected for this board and save the screw.
  • Page 123 MVIP cable. The MVIP cable for the Live100 product can be identified by the 40-pin connectors on each end. The CHI to MVIP cable for the Live50 product uses a 40-pin connector for attaching the Network Interface card and an 8-pin Molex connector for attaching to the Live50 board.
  • Page 124 Connecting the Live50 CHI to MVIP Cable For the Live50 product, connect the Switched-56 Network Interface board to the Live50 board by using the supplied CHI to MVIP cable with a 40-pin connector on one end and an 8-pin connector on the opposite end.
  • Page 125 Installing the DDM/Network Interface Board The DDM/Network Interface board allows you to connect your Installing the PictureTel Live videoconferencing system to a high-speed data DDM/Network network using a V.35 or an RS-449 interface. Interface Board These components are included with your Network Interface board: DDM V.35 Kit...
  • Page 126 INSTALLING NETWORK INTERFACE BOARDS DDM RS-449 Kit Part Component Quantity Number DDM/Network Interface board Live50 CHI to MVIP cable 180-0293-01 Live100 MVIP cable 510-0167-01 RS-449/RS-366 4-leg cable 180-0312-01 DDM/Network Interface board installation diskettes 800-0610-02 PictureTel Live50/Live100 Network Interface Installation Guide The V.35/RS-449 Network Interface boards use 3CC0 (hexadecimal)
  • Page 127 Installing the DDM/Network Interface Board Caution This board can be damaged by static discharge. To equalize static charge, ground yourself by touching the metal back panel of your PC. Place the board on a level surface so that the component side faces up and the back plate (with the connectors) is to your right, as shown in the following illustration.
  • Page 128 INSTALLING NETWORK INTERFACE BOARDS Changing the I/O Port Address on the DDM/Network Interface Board Note: If the default I/O port address setting (3CC0) does not conflict with the I/O port address of another device in your PC, you can skip this section. The board’s I/O port address is set with a switch located at the top right of the board (near the back plate).
  • Page 129 Installing the DDM/Network Interface Board To change the I/O port address on your DDM/Network Interface board: 1. Make sure that the back plate (with the connectors) is facing toward your right. 2. For the digit in position x, set switches 7 and 8 accordingly. Use a thin, blunt instrument, such as a ballpoint pen.
  • Page 130 INSTALLING NETWORK INTERFACE BOARDS 3. For the digit in position y, set switches 3 through 6 accordingly. This digit can be 0 through F. Logical 0 Logical 1 Left Right Digit Values Switch 3 Switch 4 Switch 5 Switch 6 C-20...
  • Page 131 Installing the DDM/Network Interface Board 4. For the digit in position z, set switches 1 and 2 accordingly. Use a thin, blunt instrument, such as a ballpoint pen. This digit can be a 00, 40, 80, or C0 only. Logical 0 Logical 1 Left Right...
  • Page 132 INSTALLING NETWORK INTERFACE BOARDS Examples of I/O port address settings are provided below: Left Right 0100 Logical 0 Logical 1 1240 Logical 0 Logical 1 2480 Logical 0 Logical 1 37C0 Logical 0 Logical 1 C-22...
  • Page 133 Installing the DDM/Network Interface Board Left Right 0940 Logical 0 Logical 1 2A80 Logical 0 Logical 1 3DC0 Logical 0 Logical 1 2F00 Logical 0 Logical 1 C-23...
  • Page 134 MVIP cable. The MVIP cable for the Live100 product can be identified by the 40-pin connectors on each end. The CHI to MVIP cable for the Live50 product uses a 40-pin connector for attaching to the Network Interface card and an 8-pin Molex connector for attaching to the Live50 board.
  • Page 135 Installing the DDM/Network Interface Board Live100 MVIP Cable (Part #510-0167-01) Live50 CHI to MVIP Cable (Part # 180-0293-01) Connecting the Live100 MVIP Cable For the Live100 product, connect the DDM/Network Interface board to the Audio Communications board by using the supplied ribbon cable with a 40-pin connector on each end.
  • Page 136 Connecting the Live50 CHI to MVIP Cable For the Live50 product, connect the DDM/Network Interface board to the Live50 board by using the supplied CHI to MVIP cable with a 40-pin connector on one end and an 8-pin Molex connector on the other end.
  • Page 137 To install the software for the Data-Dialer Module/Network Installing the Interface Board, perform the following procedures: Data-Dialer Module/Network 1. Install the Live50/Live100 application software, as instructed in Chapter 4, Installing PictureTel Live Software. Interface Board Software Note: If you have already installed the Live50/Live100 application software, verify that your Live50/ Live100 hardware is working properly.
  • Page 138 INSTALLING NETWORK INTERFACE BOARDS 6. .The Network Interface Settings window is displayed. If the V.35/RS-449 will be your only Network Interface, toggle off the ISDN BRI check box, and select the appropriate Network Interface type, as shown below. When you have selected the appropriate Network Interface settings, click Continue.
  • Page 139 10. The Modify CONFIG.SYS file window is displayed. If no changes are required, click No Change. 11. The Installation Complete window in displayed. Click OK to reboot and restart your system. 12. Start the Live50/Live100 application, and select Tools > Preferences. C-29...
  • Page 140 INSTALLING NETWORK INTERFACE BOARDS 13. The Preferences window is displayed. Select Network from the Category scroll bar, and select V.35/RS- 449, in the Network field. When you have made the appropriate selections on the Preferences window, click OK. 14. To verify the integrity of your installation, choose Tools > Diagnostics >...
  • Page 141 Installing the Data-Dialer Module/Network Interface Board Software 15. From the Diagnostics window, choose View > Current Call Information. On the Current Call Information screen, verify that: • The correct network type has been selected. For example, if you selected V.35/RS-449, it should be displayed on the first line.
  • Page 142 PictureTel videoconferencing and multipoint bridge products. Configurations The following information presents cabling information for connecting the Live50 and Live100 products, with V.35/RS-449 Network Interface boards, to many of the IMUX products in use today. Figure 1 represents the connection of an RS-449/RS-366-equipped PictureTel Live50/Live100 system with an IMX-1BN, IMX-1BA, or IMX-1BE.
  • Page 143 IMUX Cabling Configurations Figure 2 represents the connection of an RS-449/RS-366-equipped Live50/Live100 system with an IMX-1 (or Promptus Oasis 200T-RS- 449) D37M RS-449 Data Cables RS-366 Dialing Cables 80-pin 180-0312-01 D25M SCSI M Connector IMUX SYSTEM IMUX Figure 2. Connecting an RS-449/RS-366-equipped Live...
  • Page 144 INSTALLING NETWORK INTERFACE BOARDS Figure 3 represents the connection of a V.35/RS-366-equipped Live50/Live100 system with a Teleos Model 20 Videohub. M34M M34F 220-0089-0004 D25M V.35 Data Cables RS-366 Dialing Cables 80-pin 180-0313-01 D25M D25F D15M 220-0093-0004 SCSI M Connector SYSTEM IMUX Figure 3.
  • Page 145 IMUX Cabling Configurations Figure 4 represents the connecting of an Ascend Multiband Plus or VSX using PictureTel cables. D25F MBHD-449-366 D37M RS-449 Data Cables Ascend D44M D37F VSX/MB+ RS-366 Dialing Cables D25F MBHD-449-366 180-0312-01 80-pin D25M D44M SCSI M D37F...
  • Page 146 INSTALLING NETWORK INTERFACE BOARDS Figure 5 represents the connection of an ASCEND MAX with a Live50 or Live100 that uses the V.35/RS-449 Interface for data and the RS-366 for dialing. D25F RS-449 MBHD-449-366 D44F D37M RS-449 Data Cables SCSI-80 D44M...
  • Page 147 IMUX Cabling Configurations Figure 6 represents the connection of a V.35/RS-449 & RS-366- equipped Live50 or Live100 to an Ascend MAX using an Ascend MBHD-PT1000 Cable. D37F Ascend MBHD-PT1000 D44M D37M V.35/RS-449 Data RS-449 Data Cables D44F D25F MBVHD-3MBHD RS-366 Dialing Cables...
  • Page 148 INSTALLING NETWORK INTERFACE BOARDS Figure 7 represents the connection of an ADTRAN ISU 2X64 (both the S/T- and U-interface models) with a V.35/RS-366-equipped Live50 or Live100. D25M M34M M34F RS-530 to V.35 adapter V.35 Data Cables Adtran 1200072L1 M34F RS-366 Dialing Cables...
  • Page 149 IMUX Cabling Configurations Figure 8 represents the connection of an ADTRAN ISU 512 IMUX with a V.35/RS-366-equipped Live50 or Live100. M34M direct connect V.35 Data Cables M34F RS-530 to V.35 adapter Adtran 1200072L1 RS366 Dialing Cables 180-0313-01 80-pin D25M Adtran RS-366 “Y” cable...
  • Page 150 INSTALLING NETWORK INTERFACE BOARDS The following tables list the pinouts for the PictureTel Live50/ Cable Pinouts Live100 cables. Note that the pins are arranged by wire pairs. PINOUTS FOR Live50/100 RS-449/RS-366 4-Leg DDM CABLE (#180-0312-01) RS-449 Port A RS-449 Port B...
  • Page 151 Cable Pinouts PINOUTS FOR Live50/100 RS-449/RS-366 4-Leg DDM CABLE (#180-0312-01) (continued) RS-366 Port A RS-366 Port B Signal Signal Signal Signal SGND SGND SGND SGND FGND FGND FGND FGND C-41...
  • Page 152 INSTALLING NETWORK INTERFACE BOARDS Figure 9 represents the Live50/Live100 DDM cable (#180-0312-01). Figure 9. RS-449/RS-366 4-Leg DDM Cable (#180-0312-01) C-42...
  • Page 153 Cable Pinouts PINOUTS FOR Live50/100 V.35/RS-366 4-Leg DDM CABLE (#180-0313-01) V.35 Data Port A V.35 Data Port B Signal Signal Signal Signal FGND FGND FGND FGND SGND SGND SGND SGND SD(a) SD(a) SD(a) SD(a) SD(b) SD(b) SD(b) SD(b) ST(a) SCT(a)
  • Page 154 INSTALLING NETWORK INTERFACE BOARDS PINOUTS FOR Live50/100 V.35/RS-366 4-Leg DDM CABLE (#180-0313-01) (continued) RS-366 Dialer Port A RS-366 Dialer Port B Signal Signal Signal Signal SGND SGND SGND SGND FGND FGND FGND FGND C-44...
  • Page 155 4000 feet (1200 meters) 1476 feet (450 meters) 768* 575 feet (175 meters) *For reference only. The Live50 and Live100 support data rates up to and including 384Kbps. V.35 Cable Lengths The maximum V.35 cable length is 100 feet (30 meters).
  • Page 157 384 Kbps Option This appendix tells you how to install the 384 Kbps option that allows the PictureTel Live application to transmit at any adjustable rate from 128 to 384 Kbps. The transmit rate is established outside of the Live application by either an IMUX or other communcation device in a network configuration.

  • Page 159: How To Order Isdn In The United States

    ISDN in the United States You need to order an ISDN BRI line to operate the PictureTel Live PCS application. An ISDN BRI line can take several weeks to install from the time you order. We recommend you plan ahead. Also, check with your provider on whether you need a Network Termination Device (NT1).
  • Page 160 What You Need to expedite the ISDN installation process. Provide The following 3 tables list the line provisioning required for the PictureTel Live PCS application: AT&T 5ESS Switch Information Northern Telecom DMS-100 Switch Line Information Seimens EWSD NI-1 Switch Settings The following 2 tables provide phone numbers for ordering ISDN service and NT1 devices.
  • Page 161 What You Need to Provide AT&T 5ESS Switch Information National ISDN National ISDN Custom Custom (NI-1 and NI-2) (NI-1 and NI-2) Version 5E6 or Version 5E6 or Version 5E8 or Version 5E8 or Higher* Higher* Higher** Higher** Non-Initializing Fully initializing NI-2 - 1 DN NI-1 - 2 DNs 2B1Q*...
  • Page 162 HOW TO ORDER ISDN IN THE UNITED STATES Northern Telecom DMS-100 Switch Line Information Custom National Load BCS-33 ISDN-1 (NI-1) (PVC-1) Load BCS-35 2B1Q 2B1Q* Line Code Digital Subscriber Line (DSL) Service Provider ID (SPID) Directory Numbers (DN) Two(one for each B-channel) Provisioning Parameters Set circuit switch toYes Set circuit switch toYes...
  • Page 163 What You Need to Provide Siemens EWSD NI-1 Switch Settings Information Category Specific Options 2B1Q Line Code National* Digital Subscriber Line (DSL) BCHDNs = 2 (directory numbers assigned by telephone company) Provisioning Parameters BCDN = C56 BCDN = C64 (if supported by interexchange carrier to local central office) CT = CMD (circuit mode data) TSPIDs assigned by telephone company: Two BRI should be provisioned as follows:...
  • Page 164 HOW TO ORDER ISDN IN THE UNITED STATES The following numbers should be helpful in contacting telephone ISDN Ordering provides for ISDN services. The first table provides the numbers for Phone Number regional telephone providers, and the second table lists the long Listing distance carriers that offer ISDN lines and services.
  • Page 165 Teleproducts 50 E. Swedesford Road Frazer, PA 19355 1-800-221-0845 Motorola UDS 5000 Bradford Drive Huntsville, AL 35805-1993 1-800-566-3266, ask for ISDN Lifeguard PictureTel 100 Minuteman Road Andover, MA 01810 1-800-716-6000 Tone 4379 150th Avenue NE Commander P.O. Box 97039 Systems...

  • Page 167: Deinstalling Picturetel Live

    Deinstalling PictureTel Live This appendix tells you how to remove the PictureTel Live software from your PC if you should ever need to do so. These instructions assume that you installed the PictureTel Live 1.6 software in the directory C:\PICTEL\PCS (or C:\PCS for verison 1.5), and that Microsoft Windows is installed in directory...
  • Page 168 DEINSTALLING PICTURETEL LIVE 4. Delete these files: C:\WINDOWS\PCS100.INI C:\WINDOWS\VCSWIN.INI C:\WINDOWS\*.PCS 5. Remove the PictureTel Live changes from the SYSTEM.INI file. Use an editor to remove the changes from SYSTEM.INI, following these steps: a. In the section, change the line [BOOT] COMM.DRV=C:\PCS\TDCOMM.DRV...
  • Page 169 Deinstalling PictureTel Live Version 1.6 (or 1.5) and LiveShare Plus Software 6. Delete the directory where the software was installed, typically: C:\PCS 7. Run Windows Setup, and select a non-PictureTel VGA driver. 8. In Program Manager, delete the PictureTel Live PCS icon group.
  • Page 170 REMOVE.EXE. The typical path name is: C:\PCS\LiveSHAR\REMOVE.EXE 2. Preserve any PictureTel Live phone books that you want to save. Phone books are files with the .PBK extension and the .MDX extension, typically found in the directory: C:\PCS Copy or move these files to another directory.
  • Page 171 EMMExclude f. Write down the system settings in the [PICTEL00] section, so that you can use the same settings when you install the 1.5 version of the PictureTel Live software. These settings are similar to the following lines: PICTEL_IO=nnnn PICTEL_IRQ=nn PICTEL_MEM=nnnn g.
  • Page 172 DEINSTALLING PICTURETEL LIVE 7. Delete the directory where the software was installed, typically: C:\PCS 8. In Program Manager, delete the PictureTel Live PCS 100 icon group. 9. Turn your PC off. 10. Turn your PC on again.

  • Page 173: Changing The Video Mode Setting

    PC monitor. Monitors support one or more video refresh rates. If your monitor doesn’t support the PictureTel Live default video refresh rate, your monitor display will appear distorted, and you’ll need to change the video mode setting.
  • Page 174 CHANGING THE VIDEO MODE SETTING Table F-1: Video Mode Settings If you’re using and your monitor then use this this monitor has these characteristics... video mode resolution... setting: Notes Horizontal Vertical Frequency Frequency 640 x 480 31.50 kHz 60.00 Hz 60HZ Default setting for this resolution...

  • Page 175: Installation Requirements Outside Of The United States

    BABT approval in the United Kingdom (not required for pan Information European approval): The PictureTel Live50 and Live100 boards are approved for installation in a host, and with host attachments which are either type approved for such apparatus, or, if supplied after...
  • Page 176 Safety and AUSTEL approval. Information The Live50 and Live100 boards are designed for use with an IBM compatible PC. The network interface for the Live50 and Live100 boards is a TNV (Telecommunications Network Voltage) port working within the limits of SELV (Safe Extra Low Voltage). The...
  • Page 177 Safety Information The Live50 board has the following ports for connection to the network and other apparatus: Table G-1: Live50 Board Port Connections Type of Circuit Port Location Port Description SELV CHI to MVIP Connection ISDN Basic Rate Interface SELV...
  • Page 178 The Live50 and Live100 boards must be installed in such a way that the integrity of the network protection from hazardous voltages used or generated internally by the host chassis is not impaired.
  • Page 179 Power Requirements The exception to this requirement is the edge connector, which is located in the host chassis power and data bus slots, where no minimum distance applies. Table G-4: Clearance and Creepage Voltage used or generated by other Clearance X mm Creepage Y mm parts of the host or expansion bus...
  • Page 180 INSTALLATION REQUIREMENTS OUTSIDE OF THE UNITED STATES Live50/Live100 board Adjacent board Power supply unit or other source of excessive voltage Figure G-1: PictureTel Live50 and Live100 Boards Clearance and Creepage...

  • Page 181: Appendix I Performance Tips

    Performance Tips The following technical tips will help you get the best results with Overview PictureTel Live and LiveShare Plus, especially on systems that have slower processors and use many device drivers. The following tips related to statements in your CONFIG.SYS, Configuration SYSTEM.INI, and AUTOEXEC.BAT files:...
  • Page 182 The following tips relate to swap files and memory usage: Memory Tips In order to improve overall Windows performance when you run other programs along with PictureTel LIVE, you should configure your system with a Swap File, preferably a permanent one.

  • Page 183: Laptop Docking Station Configuration

    Laptop Docking Station Configuration If you install PictureTel Live on a laptop docking station, you need Overview to make special provisions for using your laptop both in and out of the docking station. This involves creating a batch file that lets you choose between docked and mobile configurations when starting up your laptop.
  • Page 184 LAPTOP DOCKING STATION CONFIGURATION TYPE VERSION :SETUP LH /L:0;1,16400 /S C:\WINDOWS\SMARTDRV.EXE rem ============= PCMCIA2 Device Drivers =============== rem == If PCMCIA cards are not used in your system, these rem == drivers can be remarked to save system memory area. rem ================================================ LOADHIGH C:\PCMCIA2\CS_APM.EXE rem ====================MENU=======================...
  • Page 185 Choosing a Docked or Mobile Configuration rem ==SYSTEM.LAP to the required SYSTEM.INI name. Note that rem ==if you make any changes to SYSTEM.INI, you must copy rem ==them to SYSTEM.LAP in order for this to continue to work rem ==correctly. copy \windows\system.lap \windows\system.ini :END 5.

  • Page 187: Ordering And Returning Components

    Ordering and Returning Components This appendix tells you how to order and return PictureTel Live 50 and 100 components. To order replacement components: Ordering Components 1. Locate the appropriate part number using the tables in this appendix. 2. Call PictureTel Customer Services at 800-874-2835 or...
  • Page 188 ORDERING AND RETURNING COMPONENTS The following table lists part numbers for the PictureTel Live 50 Live 50 Part product components. Numbers Component Part Number Live 50 board 500-0145-02 VGA board with VESA Advanced Feature 520-0508-01 Connector (ISA bus) 520-0508-02 VGA board with VESA Advanced Feature...
  • Page 189 Live 100 Part Numbers The following table lists part numbers for the PictureTel Live 100 Live 100 Part product components. Numbers Component Part Number VGA Video board 500-0109-04 Audio Communications board 500-0089-04 Interboard ribbon cable 510-0172-01 FlipCam camera (NTSC) 520-0250-03...
  • Page 190 ORDERING AND RETURNING COMPONENTS When you return a part to PictureTel, ship only the part that requires Returning repair. For example, if a board needs repair, separate all cables from Components the board, and send the board without the cables.
  • Page 191 2-7 IMX-1BE C-32 camera 2-10 IMX-1BN C-32 earpiece 2-16 Live100 MVIP C-13, C-25 headset to speakerphone 2-19 Live50 MVIP C-14, C-26 multimedia microphone 2-20 optional devices to PC 2-20 camcorder, connecting 3-17 power supply to speakerphone 2-19 camera speakerphone 2-17...
  • Page 192 DDM network interface board C-25 to a Switched-56 network interface board C-13 files, locating 4-20 connecting the Live50 MVIP cable FlipCam camera to a DDM network interface board C-26 connecting to PC 3-10 to a Switched-56 network interface board...
  • Page 193 PC requirements 1-2 LAN installation 4-3 PC settings, checking A-2 Local Channel Loopback test 5-5 PCS 50 board, installing 2-5, 2-7 phone books F-1 Memmaker 4-19 PictureTel LIVE software deinstalling F-1 memory manager, using 4-18 PictureTel LIVE, problems with 5-4 Index-3...
  • Page 194 Live50/100 cables SPIDs (Service Provider IDs) 4-16 RS-449/RS-366 C-40, C-41 stereo connector requirements 2-20 V.35/RS-366 C-43, C-44 switch settings, changing on boards B-1 power supply 3-15 Switched-56 network interface board power supply, connecting to speakerphone changing I/O port address C-8...
  • Page 195 VGA Video board changing switch settings B-1 Windows, problems with 5-2 installing 3-5 video, problems with 5-5, G-1 Index-5...

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