Page 1 ™ Venue•2000 Administrator’s Guide...
Page 2 IBM is a registered trademark of International Business Machines Corporation. The information contained in this document is subject to change without notice. PictureTel assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material.
Page 3 The following Approval number (Zulassungsnummer) has been assigned to the Venue•2000: BAKOM 95.0097.I.N The PictureTel Venue•2000 ISDN videoconferencing card has been approved in Hong Kong by HKT. The following permission to connect approval number has been assigned to the Venue•2000: PTC 206/94/SWL The PictureTel Venue•2000 ISDN videoconferencing card has been approved in Japan by JATE.
Page 4 You will be advised of your right to ﬁle a complaint with the FCC. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an authorized agent. It is the responsibility of the users requiring service to report the need for service to our company or to one of our authorized agents.
Page 5 Switched-56 Connection Information This equipment complies with Part 68 of the FCC Rules. An internal cover on the Switched-56-1 network interface board has a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. Upon request you must provide this information to your telephone company.
Page 6 Notice to Canadian Users This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications (DOC). Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté...
Page 7 Connection To United Kingdom Telecommunications Network The PictureTel Venue•2000 is approved to connect to the following United Kingdom (UK) Public Telecommunications Operator (PTO) network services: Indirect connection to PTO-provided digital switched and point-to-point services through suitable approved branch systems. This includes the following types of connections: Indirect connection to basic rate ISDN services (for example, British Telecom’s ISDN2 service) through...
Page 8: Software License Agreement
1. GRANT OF LICENSE. This PictureTel License Agreement ("License") allows you to: a. Use copies of the enclosed PictureTel software product ("Software") on any single computer, but it may not be installed or used on more than one computer. If you wish to install the Software on multiple computers at the same time, a copy must be licensed for each additional machine on which the Software is used.
Page 9: Table Of Contents
Wireless Keypad........................1-4 QuickPad ..........................1-5 Monitor............................. 1-6 Cameras............................1-7 Using Automatic Camera Pointing..................1-7 PictureTel 80 Dynamic Locating Camera ................1-8 PowerCam 100 with LimeLight ..................1-8 PictureTel 70 Room Camera ....................1-9 Auxiliary Cameras ........................ 1-9 Microphone............................ 1-10 Electronics Module ........................
Page 10 Using Online Help.........................1-15 Using the Online Manual ......................1-16 Supplying Information for the UserÕs Notebook ..............1-17 Chapter 2 Configuring Networks Accessing the Network Configuration Menu ................2-2 Configuring an ISDN BRI Network....................2-3 Setting the Network Name ....................2-4 Setting the Phone Number Prefix ..................2-4 Setting Redial on Line Drop ....................2-4 Setting the Automatic Rate Adaption .................2-4 Setting the Protocol Configuration..................2-5...
Page 11 Configuring a Switched-56 Network ..................2-18 Setting the Network Name ....................2-18 Setting the Phone Number Prefix ..................2-19 Setting Automatic Redial ....................2-19 Configuring a T1 Network ......................2-20 Setting the Network Name ....................2-22 Setting the Connection Type....................2-22 Setting the Line Configuration ..................
Page 12 Configuring the System ........................4-3 Setting the General Configuration..................4-4 Changing Localization Settings ...................4-5 Setting the Language......................4-5 Setting AC Power Frequency ..................4-6 Setting the Site Name ......................4-6 Determining Clock Settings....................4-7 Setting the System Clock ....................4-7 Setting the Clock Display Format...................4-8 Setting System Security ......................4-8 Requiring a Password for the Configuration Menu ..........4-10 Changing the Password for the Configuration Menu..........4-10 Allowing Changes to the Dialing Directory ...............4-11...
Page 13 Chapter 5 Configuring and Adjusting the Video and Audio Setting the Video Configuration....................5-2 Setting the Snapshot Monitor ....................5-3 Setting the Preview Monitor ....................5-3 Setting the Camera Configuration ..................5-4 Permitting Camera Control by the Far End ..............5-5 Configuring the Camera/Video Source................
Page 14 Testing Video Subsystems....................7-6 Testing Audio Subsystems ....................7-7 Testing Network Subsystems..................7-8 Displaying Self-Test Results ....................7-9 Setting Self-Test Options.....................7-10 Copying System Logs to a Diskette...................7-11 Running Loopback Tests ......................7-11 Running the Local Audio/Video Loopback Test............7-12 Running the Encoder/Decoder Loopback Test...............7-14 Running the Local Channel Loopback Test ..............7-15 Running the Network Reflector Loopback Test ..............7-17 Requesting Remote Digital Loopback................7-19 Requesting Remote Audio/Video Loopback ..............7-19...
Page 15 No System Menus ........................... 8-6 No Audio............................8-7 Network or Communications Failure..................8-8 Peripheral Failure ......................... 8-22 Problems with Snapshots or Preview Video................8-24 Computer Viruses......................... 8-25 Appendix A Factory Default Settings ....................... A-1 Appendix B Menu Trees ............................B-1 Menu Tree for the Setup Menu.....................
Page 17: About This Guide
For support or service, please contact your PictureTel service provider or call PictureTel Technical Support. You can Þnd phone numbers for Technical Support in your area at the PictureTel web site, www.picturetel.com. xvii...
Page 19: Introducing The Venue¥2000
Introducing the Venue¥2000...
Page 20 This chapter describes The Venue•2000 components The Venue•2000 menu system Using online help Accessing the online manual Supplying information for the Venue¥2000 UserÕs Notebook...
Page 21 Introducing the Venue¥2000 • The Venue 2000 is a state-of-the-art videoconferencing system that lets you collaborate face-to-face with people anywhere in the world. You see full-motion video and hear high-quality sound while you communicate as if you were all in the same room. The Venue¥2000 comes in two versions, the high-end Model 50 and the value-priced Model 30.
Page 22 INTRODUCING THE VENUE¥2000 The Model 50 includes the following components: PictureTel 80ª Dynamic Locating Camera or PowerCamª 100 with LimeLightª PowerMicª Wireless keypad Monitor Virtuosoª enhanced audio environment Electronics module ¨ System Cart 2000 (optional) with separate Bose speaker HereÕs a picture of the Model 50 with its components.
Page 23 The Model 30 includes the following components: PictureTel 70ª Room Camera or PowerCam 30 PowerMic QuickPadª Monitor Electronics module HereÕs a picture of the Model 30 with its components. HELP STATUS SETUP PRINT CALL/ADD PQRS WXYZ HANG UP CANCEL ENTER...
Page 24: Keypad
INTRODUCING THE VENUE¥2000 • Keypad The Venue 2000 keypad controls the videoconferencing system by sending infrared signals to the infrared signal receiver on your main camera. If you have a Model 50 system, you have a wireless keypad. The Model 30 system comes with the QuickPad, a hand-held remote control.
Page 25: Quickpad
Keypad QuickPad The QuickPad is a small remote control that has most of the features of the wireless keypad. Instead of separate sections for the near end and far end, the QuickPad uses two buttons to toggle between these functions. The QuickPad can be up to 6 meters (20 feet) away from your main camera and still control the videoconference.
Page 26: Monitor
INTRODUCING THE VENUE¥2000 Monitor The monitor is like a TV screen that lets you view the site you are meeting with. You can also view help screens, messages, menus, and high-resolution still images (called snapshots). A picture-in-picture (PIP) window in the lower right corner of the screen shows the image you are sending to the far end.
Page 27: Cameras
Using Automatic Camera Pointing If you have the PictureTel 80 camera or a LimeLight device, you can use Automatic Camera Pointing. Automatic Camera Pointing senses voices in a room and points the camera at the speaker. It automatically calculates the correct pan angle, tilt angle, and zoom range of the camera.
Page 28: Picturetel 80 Dynamic Locating Camera
INTRODUCING THE VENUE¥2000 PictureTel 80 Dynamic Locating Camera The PictureTel 80 camera includes an integrated automatic camera- pointing device. See the previous page for a description of Automatic Camera Pointing. PowerCam 100 with LimeLight LimeLight is an automatic camera-pointing device that attaches to the PowerCam 100.
Page 29: Picturetel 70 Room Camera
Auxiliary Cameras You may also have an auxiliary camera. The PowerCam 100, PowerCam 30, and PictureTel 70 may be used as auxiliary cameras. An auxiliary camera is particularly useful when you want to focus on a conference room tool, such as a ßip chart or an exhibit.
Page 30: Microphone
INTRODUCING THE VENUE¥2000 • Microphone The standard Venue 2000 microphone is the PowerMic. It is a small, ßat device that you place on your table. You can have more than one • microphone added to your Venue 2000, depending on the size and acoustics of your room.
Page 31: Optional Equipment
• Optional You can add optional equipment to your Venue 2000 by contacting your PictureTel sales representative: Equipment Cart Ñ Several models of portable carts are available to hold your videoconferencing system modules. Look-At-Me-Buttonª (LAMBª) Ñ You can place these wall-...
Page 32: Using The Venue¥2000 Menu System
INTRODUCING THE VENUE¥2000 Using the This section provides information that you need to know in order to use the Venue¥2000 menu system. Topics include: Venue•2000 Navigating through the menus Menu System Using the Setup menu Using the letter grid to enter information Navigating Through the Menus Use either of the following methods to choose a menu item: Enter the number to the left of the menu item to quickly...
Page 33: Using The Setup Menu
Using the Venue¥2000 Menu System Using the Setup Menu When you press from the keypad, you see this menu: SETUP Add, delete, or change the contents of the dialing directory Disable incoming calls Conﬁgure audio, video, and other system settings Conduct tests to pinpoint problems or verify system integrity Update your software using the...
Page 34: Using The Letter Grid To Enter Information
INTRODUCING THE VENUE¥2000 Using the Letter Grid to Enter Information A letter grid appears when you need to enter alphanumeric information, such as Dialing Directory names and site names. To enter information using the letter grid: 1. Use to scroll to the letter or number you want.
Page 35: Using Online Help
Using Online Help Using Online Online help is available to assist you in performing various functions. If you press the button when you are in a menu, you HELP Help will see a help screen that describes the currently selected menu item.
Page 36: Using The Online Manual
INTRODUCING THE VENUE¥2000 Using the Online The online manual tells you about what your system can do and gives you background information on the conÞguration settings. Manual For example, it tells you about video and audio conÞguration and system tests. It also includes some basic troubleshooting information.
Page 37: Supplying Information For The Userõs Notebook
The Venue¥2000 UserÕs Notebook documents the tasks and concepts that the average user needs to videoconference successfully. For this Information for reason, PictureTel recommends that you leave the notebook in the the User’s same room with the Venue¥2000 system. The Venue¥2000 UserÕs...
Page 38 INTRODUCING THE VENUE¥2000 Before placing the notebook in the room with the Venue¥2000, add the following information to the worksheets: Information Your name and phone number (also Þll in your phone number in the Quick Reference section) Phone number for the service provider Phone number for the network provider System information, including serial number, network type, conÞguration information, and IP address (if...
Page 39 ConÞguring Networks...
Page 40 This chapter discusses how to ConÞgure an ISDN BRI network interface ConÞgure an ISDN Triple-BRI network interface ConÞgure a V.35/RS-449 network interface ConÞgure a switched-56 network interface ConÞgure a T1 network interface ConÞgure an E1 network interface...
Page 41 ConÞguring Networks Venue•2000 ships with an ISDN BRI (Basic Rate Interface) network interface built into it. In addition to ISDN, you can have one other network interface. This chapter explains how to conÞgure the network interfaces you have. You should be familiar with the following terms that are discussed in this chapter: ISDN (Integrated services digital network) Ñ...
Page 42: Configuring Networks
CONFIGURING NETWORKS Capability (U.S. and Japan). A T1 line can carry up to 24 total channels at 64 kbps. E1 Ñ A European digital transmission facility used to transmit a digital signal at 2.048 megabits per second. An E1 line can carry up to 32 channels at 64 kbps.
Page 43: Configuring An Isdn Bri Network
ConÞguring an ISDN BRI Network Conﬁguring an When you choose from the Network ConÞguration Conﬁgure ISDN menu, you see this menu: ISDN BRI Network Set the network name that appears on menus and prompts Enter a number that is dialed before all phone numbers Enable automatic redial when one line of a multiline call is dropped...
Page 44: Setting The Network Name
CONFIGURING NETWORKS Setting the Network Name option sets the network name that appears on Set Network Name menus and prompts. Choose any name of no more than 10 characters and spaces combined as the network name. This name appears on the menus after you exit and reenter the menu system.
Page 45: Setting The Protocol Configuration
ConÞguring an ISDN BRI Network If the indicator light is off, each time you place a call you must choose between attempting the call at 64 kbps and adjusting to 56 kbps if requested by the network, or forcing 56 kbps operation.
Page 46: Setting The Dialect, Number Type, And Numbering Plan
CONFIGURING NETWORKS Setting the Dialect, Number Type, and Numbering Plan The following table lists the suggested protocol settings for various countries. Check with your network provider to conÞrm the settings you should use. Country Dialect Number Type Numbering Plan Australia TPH1962 Unknown ISDN...
Page 47: Setting The Local Number Filter
ConÞguring an ISDN BRI Network Setting the Local Number Filter option determines whether or not local Set Local Number Filter numbers should be used to Þlter incoming calls. This setting is required for some dialects. See the next section, ÒSetting the Numbers for ISDN Protocols,Ó for more information.
Page 48 CONFIGURING NETWORKS screen. If they are incorrect, you need to enter the correct numbers. Other dialects allow you to enter local numbers and do not require SPIDs. You must enter the correct local numbers in the Set Local Numbers entry screen; the system does not provide any defaults.
Page 49: Configuring An Isdn Triple-Bri Network
ConÞguring an ISDN Triple-BRI Network Conﬁguring an When you choose from the Network Conﬁgure Triple-BRI ConÞguration menu, you see this menu: ISDN Triple-BRI Network Set the network name that appears on menus and prompts Enter a number that is dialed before all phone numbers Enable automatic redial when one line of a multiline call is dropped...
Page 50: Setting The Phone Number Prefix
CONFIGURING NETWORKS Setting the Phone Number Preﬁx option lets you specify or enter a Set Phone Number Preﬁx None number that is dialed before all phone numbers. For example, if you have a PBX (private branch exchange), you may have to dial 9 before making a call. If you enter that number as the phone number preÞx, you donÕt have to manually dial it before each call.
Page 51: Setting Protocol Configuration
ConÞguring an ISDN Triple-BRI Network Setting Protocol Conﬁguration option lets you specify other options Set Protocol Conﬁguration such as dialect, number type, numbering plan, enable local numbers, and set numbers. When you choose from the Triple-BRI Set Protocol Conﬁguration ConÞguration menu, you see this menu: Sets the type of network switch Speciﬁes the number type used for all calls...
Page 52: Setting The Dialect, Number Type, And Numbering Plan
CONFIGURING NETWORKS Setting the Dialect, Number Type, and Numbering Plan The following table lists the suggested protocol settings for various countries. Check with your network provider to conÞrm the settings you should use. Country Dialect Number Type Numbering Plan Australia TPH1962 Unknown ISDN...
Page 53: Setting The Local Number Filter
ConÞguring an ISDN Triple-BRI Network Setting the Local Number Filter option determines whether or not local Set Local Number Filter numbers should be used to Þlter incoming calls. This setting is required for all ISDN Triple-BRI conÞgurations. See the next section, ÒSetting the Numbers for ISDN Protocols,Ó for more information.
Page 54 CONFIGURING NETWORKS Venue¥2000 provides default local numbers based upon the SPIDs you enter. If these defaults are correct, you can accept them by pressing from the Set Local Numbers entry ENTER screen. If they are incorrect, you need to enter the correct numbers.
Page 55 ConÞguring an ISDN Triple-BRI Network To enter SPIDs or local numbers: 1. Choose Set Number Type from the Triple-BRI Protocol Conﬁguration menu. Depending on the dialect you are using, you may be required to enter SPIDs or local numbers or both. 2.
Page 56 CONFIGURING NETWORKS Conﬁguring a When you choose from the Network Conﬁgure V.35/RS-449 ConÞguration menu, you see this menu: V.35/RS-449 Network Set the network name that appears on menus and prompts Enter a number that is dialed before all phone numbers Enable automatic redial when one line of a multiline call is dropped Allow the RS-366 dialing option to...
Page 57: Configuring A V.35/Rs-449 Network
ConÞguring a V.35/RS-449 Network Setting the Network Name option sets the network name that appears on Set Network Name menus and prompts. Choose any name of no more than 10 characters and spaces combined as the network name. This name appears on the menus after you exit and reenter the menu system.
Page 58: Setting The Network Name
CONFIGURING NETWORKS Conﬁguring a When you choose from the Network Conﬁgure Switched-56 ConÞguration menu, you see this menu: Switched-56 Network Set the network name that appears on menus and prompts Enter a number that is dialed before all phone numbers Enable automatic redial when one line of a multiline call is dropped...
Page 59: Setting The Phone Number Prefix
ConÞguring a Switched-56 Network Setting the Phone Number Preﬁx option lets you specify or enter a Set Phone Number Preﬁx None number that is dialed before all phone numbers. For example, if you have a PBX (private branch exchange), you may have to dial 9 before making a call.
Page 60 CONFIGURING NETWORKS Conﬁguring a T1 When you choose from the Network ConÞguration Conﬁgure T1 menu, you see this menu: Network Set a unique network name that appears on menus and prompts Specify whether you are using a T1 direct connection or a T1 PRI dialed connection Specify the line conﬁguration for T1 or PRI...
Page 61: Configuring A T1 Network
ConÞguring a T1 Network HereÕs a summary of the procedure to follow to conÞgure a Direct T1 or a PRI network interface: 1. From the Network Conﬁguration menu, choose Conﬁgure T1. 2. From the T1 Network Conﬁguration menu, choose Set Network Name.
Page 62: Setting The Network Name
CONFIGURING NETWORKS Setting the Network Name option sets a unique network name that Set Network Name appears on menus and prompts. Choose any name of no more than 10 characters and spaces combined as the network name. This name appears on the menus after you exit and reenter the menu system. Setting the Connection Type option speciÞes whether you are using a Set Connection Type...
Page 63 ConÞguring a T1 Network Set the rate at which data is transmitted over the network Specify the timing mode Set the line coding technique Set the channel type Set the format used for framing Set the line build-out value in decibels The settings you choose on the Line ConÞguration menu F.Y.I.
Page 64 CONFIGURING NETWORKS Setting the Direct T1 Data Rate option sets the rate at which data is transmitted Set Data Rate over the network. The rate is measured in kilobits per second (kbps). The choices for unrestricted rates are: 64 kbps 128 kbps 192 kbps 256 kbps...
Page 65 ConÞguring a T1 Network If your line coding is set to , you must set the channel type to , and run in mode. Restricted Restricted Setting the Direct T1 Channel Type option allows you to set the channel type if Set Channel Type your Line Framing is set to (Extended Superframe).
Page 66: Configuring A T1 Pri Line
CONFIGURING NETWORKS Use the following speciÞcations to determine the correct line build-out value: Line Build Out value set to Cable length is... (in decibels)... 0 - 40.5 meters (0 - 133 feet) 40.5 - 81 meters (133 - 266 feet) -7.5 81 - 122 meters (266 - 399 feet) -15.0...
Page 67 ConÞguring a T1 Network Specify the type of network switch to which the PRI line is connected Specify the type of service that is provided on the PRI line Enter a number that is dialed before all phone numbers Enable automatic redial Enter the local telephone numbers (and for some switch types, the SPIDs)
Page 68 CONFIGURING NETWORKS Setting the Switch Type option speciÞes the type of network switch to Set Switch Type which the PRI line is connected. When you select this item, another menu appears containing the valid switch types. Setting the Service Type option speciÞes the type of service that is Set Service Type provided on the PRI line.
Page 69 ConÞguring a T1 Network The Set Numbers menu lets you specify the Service ProÞle IDs (SPIDs) and the local numbers (also known as Multisubscriber Numbers). You receive these numbers from your network provider. SPIDs and local numbers are used in conÞgurations that have more than one ISDN device on the same line.
Page 70 CONFIGURING NETWORKS 2. Choose Set SPIDs or Set Local Numbers . The Set SPIDs or Set Local Numbers entry screen appears. The following screen is an example of the Set Local Numbers entry screen: 3. Enter the appropriate numbers (up to 24 digits) associated with each ISDN line.
Page 71: Configuring An E1 Network
ConÞguring an E1 Network Conﬁguring an When you choose from the Network ConÞguration Conﬁgure E1 menu, you see this menu: E1 Network Set the network name that appears on menus and prompts Specify the line conﬁguration for E1 The default values for the settings in this menu are: Setting Default Set Network Name...
Page 72: Setting The Line Configuration
CONFIGURING NETWORKS Setting the Line Conﬁguration When you choose from the E1 Network Set Line Conﬁguration ConÞguration menu, you see this menu: Set the rate at which data is transmitted over the network Specify the source that controls the timing Set the channel type Enable error checking Specify the national...
Page 73 ConÞguring an E1 Network Setting the E1 Line Data Rate option sets the rate at which data is transmitted Set Data Rate over the network. The rate is measured in kilobits per second (kbps). The choices for unrestricted rates are: 64 kbps 128 kbps 192 kbps...
Page 74 CONFIGURING NETWORKS Setting CRC4 option determines whether or not checking is Set CRC4 performed on data to see if an error has occurred in the transmitting, reading, or writing of the data. The choices are: Disabled Enabled Enable Err1 Setting the National Bits SpeciÞes the spare bits used in the CEPT (European Conference of Postal and Telecommunications Administrators) frame format.
Page 75 ConÞguring an E1 Network Setting the International Bits SpeciÞes the spare bits used in the CEPT frame format. Contact your network provider for this information. When you choose from the E1 Line Set International Use Bits ConÞguration menu, you see this menu: Contact your network provider for these values The default values for the settings in this menu are:...
Page 77: Managing The Dialing Directory
Managing the Dialing Directory...
Page 78 This chapter discusses how to Save the last dialed call in the Dialing Directory Create a new entry in the Dialing Directory Modify an existing entry in the Dialing Directory Remove an entry from the Dialing Directory Load a new Dialing Directory from a diskette Save a Dialing Directory to a diskette Format your Dialing Directories to edit...
Page 79 Managing the Dialing Directory The Dialing Directory is a database that contains information about the videoconferencing sites you call. For example, some of the information that is stored in the Dialing Directory includes: Site name Network interface type Network rate Phone number Speed-dial number To view the Dialing Directory, press the...
Page 80: Using The Dialing Directory Setup Menu
MANAGING THE DIALING DIRECTORY This chapter discusses how to create, delete, and save Dialing Directory entries. It also tells you how to load a directory from a diskette and how to save a directory to a diskette, and discusses the format for Dialing Directories.
Page 81: Saving The Last Dialed Call In The Dialing Directory
Using the Dialing Directory Setup Menu Saving the Last Dialed Call in the Dialing Directory You can enter the last dialed number in the Dialing Directory without having to reenter it. However, this option is not available when: The call was speed-dialed The Þve-minute time limit has expired There has been no previous call The last call was a nondialed call...
Page 82: Creating A New Dialing Directory Entry
MANAGING THE DIALING DIRECTORY 2. Enter the directory entry number and press ENTER . Another screen appears asking you to enter the site name. 3. Enter the site name using the letter grid. (See “Using the Letter Grid to Enter Information” on page 1-14 for instructions on using the letter grid.) A warning message appears if an identical site name already exists in the Dialing Directory.
Page 83 Using the Dialing Directory Setup Menu To create a new entry in the Dialing Directory: 1. From the Dialing Directory Setup menu, choose Create a New Directory Entry. An entry screen similar to the following one appears asking you to choose the network interface that the directory entry will use. This screen appears only if there is more than one network interface installed in your system.
Page 84 MANAGING THE DIALING DIRECTORY 3. Enter the directory number and press ENTER . Another screen appears asking you to enter the site name. 4. Enter the site name using the letter grid. (See “Using the Letter Grid to Enter Information” on page 1-14 for instructions on using the letter grid.) A warning message appears if an identical site name already exists in the Dialing Directory.
Page 85: Modifying An Existing Dialing Directory Entry
Using the Dialing Directory Setup Menu 5. Enter the ﬁrst phone number and press ENTER . to automatically enter the same phone number on the second line. Use to copy the phone number onto the second line and increment it by one. Use to backspace.
Page 86: Removing An Entry From The Dialing Directory
MANAGING THE DIALING DIRECTORY Removing an Entry from the Dialing Directory To remove an entry from the Dialing Directory: 1. From the Dialing Directory Setup menu, choose Remove a Directory Entry. The Dialing Directory appears. 2. Choose the entry you want to remove and press ENTER . A pop-up window appears, asking you to conÞrm your choice.
Page 87: Saving A Directory To A Diskette
Understanding the Dialing Directory Format Saving a Directory to a Diskette You may want to save a copy of the Dialing Directory to a diskette to keep as a backup or to load onto another system. To save a Dialing Directory to a diskette: 1.
Page 88 MANAGING THE DIALING DIRECTORY The Þrst line of the Dialing Directory contains the version number of the Dialing Directory and should not be changed. The remaining lines contain one Dialing Directory entry per line, and are formatted as explained in the following table. Item Description Directory entry...
Page 89 Understanding the Dialing Directory Format Item Description Network rate The rate at which the call will be placed. The network rate is represented by the following numerical values: 0 - 64 kbps 1 - 128 kbps 2 - 192 kbps 3 - 256 kbps 4 - 384 kbps 5 - 512 kbps...
Page 90 MANAGING THE DIALING DIRECTORY Item Description Rate adaption Determines whether or not a call placed using (ISDN, ISDN this directory entry should use rate adaption. Triple-BRI, and The choices are represented by the following T1 only) numerical values: 0 - Use rate adaption (Attempt 64 kbps operation) 1 - Force 56 kbps operation -1 - Prompts you to choose between...
Page 91 ConÞguring General Options for Your System...
Page 92 This chapter describes how to Set Do-Not-Disturb mode Change localization settings Set site names Determine clock settings Set system security ConÞgure the Voice Call option Set keypad operations Set the system standby time Save or restore settings Update the software Switch software versions...
Page 93: Using The Setup Menu
ConÞguring General Options for Your System This chapter tells you how to conÞgure Venue•2000 to suit the needs of your videoconferencing environment. Venue•2000 is initially conÞgured with default settings. These settings are listed to the right of the menu options on your screen. You use the menus described in this chapter to set your general conÞguration options.
Page 94: Setting The Do-Not-Disturb Mode
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Conﬁgure System ¥ ConÞguring general options for your system (this chapter) ¥ Setting the video conÞguration (Chapter 5) ¥ Setting the audio conÞguration (Chapter 5) ¥ Setting the data port conÞguration (Chapter 6) ¥ Setting the network conÞguration (Chapter 2) ¥...
Page 95: Configuring The System
ConÞguring the System Conﬁguring the When you choose from the Setup menu, you see Conﬁgure System this menu: System Set general options for your system, such as security Provide the video settings Provide the audio settings Set the type of use that the data port provides Set the VCS to use your current network conﬁguration...
Page 96: Setting The General Configuration
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Setting the General Conﬁguration When you choose from the System Set General Conﬁguration ConÞguration menu, you see this menu: Choose the language and the power frequency Choose the name of your VCS (the name that the other sites see) Set the system clock Set passwords, control...
Page 97: Changing Localization Settings
English, French, German, Spanish, or Italian. To set the language: 1. Choose Set Language from the Localization Settings menu. A pop-up window appears, listing the languages. 2. Choose the appropriate language from the list and press ENTER . The PictureTel Ready screen appears.
Page 98: Setting Ac Power Frequency
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Setting AC Power Frequency Depending on the frequency of the power supply at the system location, you can use to set the video Þlter Set AC Power Frequency mode that the system uses. The setting you choose does not affect the power supply.
Page 99: Determining Clock Settings
ConÞguring the System Determining Clock Settings When you choose from the General ConÞguration menu, Set Clock the Clock Settings menu appears. Through this menu, you can set the system clock and decide how you want to display the clock format. Set the hours and minutes for the system clock Set the clock display to 12-...
Page 100: Setting The Clock Display Format
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Setting the Clock Display Format To set the clock display format: 1. Choose Set Clock Display Format from the Clock Settings menu. A pop-up window appears, listing the choices of 12- or 24-hour format. 2.
Page 101 ConÞguring the System When you choose from the General Set System Security ConÞguration menu, you see this menu: Specify whether a person needs a password before gaining access to the conﬁguration menus Change the password for the conﬁguration menus Allow changes to the Dialing Directory Enable the automatic answering of incoming video calls by your...
Page 102: Requiring A Password For The Configuration Menu
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Requiring a Password for the Conﬁguration Menu You can require a person to enter a password before gaining access to the conÞguration menus. When you have enabled password protection, you canÕt open the ConÞguration menu and submenus or the test menus, unless you have entered the correct password.
Page 103: Allowing Changes To The Dialing Directory
ConÞguring the System An entry screen appears, prompting you to enter the new password. 3. Enter the new password and press ENTER . Another entry screen appears prompting you to enter the new password again. 4. Enter the password again and press ENTER . The System Security Settings menu appears.
Page 104: Muting Auto Answered Calls
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Caution Remember that if your system is in Auto Answer mode, anyone can place a video call to your site and interrupt a meeting in progress or look at equipment and whiteboard notes left in an empty room. You should carefully consider security concerns before enabling this option.
Page 105: Configuring The Voice Call Option
To use the Voice Call option, you must have the Phone-Add F.Y.I. F Y I modem installed on your system. For more information, contact your PictureTel sales representative. Set whether the system enables the Phone-Add modem during the power-on process...
Page 106: Installing The Voice Call Adapter
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Installing the Voice Call Adapter option lets you set whether the system Install Voice Call Adapter enables the Voice Call option during the power-on process. To install the voice call adapter: 1. From the System Security Settings menu, choose Voice Call Settings .
Page 107: Enabling Auto Answer Mode For Voice Calls
You can also disable a Look-At-Me-Button if you no longer want one of the videoconferencing systems to respond to it. The keypad may not function properly with low energy F.Y.I. F Y I ßuorescent lights. If you are experiencing problems with your keypad, contact your PictureTel service provider. 4-15...
Page 108: Selecting A Keypad To Accept
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Set up your system to respond only to a keypad that is set to a speciﬁc channel Disable the response of the Look-At-Me-Button so that it doesn’t conﬂict with the other systems The default setting for this menu is: Setting Default Select Keypad to Accept...
Page 109 ConÞguring the System To specify a keypad channel for input: 1. From the Keypad Operation menu, choose Select Keypad to Accept. A pop-up window appears, listing the choices. 2. Choose All if your system is not already set to All. 3.
Page 110: Disabling A Look-At-Me-Button
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM 4. Choose Speciﬁc and press ENTER . A message appears asking you to press any button on the keypad that is set to the speciÞc channel you want the system to accept. 5. Push a button on the keypad that is set to the speciﬁc channel you want the system to accept.
Page 111: Setting The System Standby Mode
When the Venue¥2000 is not in a call, the system goes into standby mode after a set time period has elapsed. In standby mode, the message goes away, and the main PTZ camera turns PictureTel Ready around and faces backwards. (The PowerCam 30 remains facing forward.) The default period is Þve minutes.
Page 112: Saving Or Restoring Settings
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM The indicator light toggles on or off. If the indicator light is on, the system goes into standby mode after a set period of time. If the indicator light is off, the system does not go into standby mode.
Page 113: Saving The Configuration Settings To A Diskette
Saving or Restoring Settings Saving the Conﬁguration Settings to a Diskette Once you conÞgure your system, you may want to save the conÞguration settings to a diskette. Then, you will always have a copy of your systemÕs settings that you can restore in the event they get changed.
Page 114: Restoring The Default Configuration
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM When you upgrade your software from a previous release, the system automatically saves your conÞguration settings to system software Diskette 1. Once you restore your conÞguration settings from this diskette, a message appears telling you that the system will restart. Remove the diskette if you do not want to install the system software.
Page 115: Remotely Updating The Software
Saving or Restoring Settings Remotely You can remotely update your system software through any network interface for the Venue¥2000. Installing a new revision of Updating the the software overwrites the inactive version (if any) of software on Software your system; the Venue¥2000 can keep up to two revisions of the software.
Page 116 If you press , the Dialing Directory appears so you can ENTER place a call indicating that you want an update. 5. Dial the software upgrade number provided by PictureTel (one phone number only). When the call connects, the message appears and Call Connected the update begins automatically.
Page 117: Switching Software Versions
Switching Software Versions 6. Turn the power button off, then turn it on again. When the system restarts, the new version of software automatically initializes. Your settings and Dialing Directory entries remain unchanged. Switching You may want to switch software versions if, for example, you downloaded a new software release, but then you decide you want Software to switch back to the previous version.
Page 118 CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Update Software View Previous Menu Set Version Install New Version 3. Choose Set Version . The available versions appear in a pop-up box. 4. Choose a software version. The message appears. Change from Version XXX to Version YYY? 5.
Page 119 ConÞguring and Adjusting the Video and Audio...
Page 120 This chapter discusses how to Set and test the video conÞguration Set and test the audio conÞguration...
Page 121: Video And Audio
ConÞguring and Adjusting the Video and Audio You use the video and audio conÞguration menus to: Determine where preview video or a snapshot is displayed Indicate whether or not you will allow your camera to be controlled by the far end ConÞgure your camera/video sources Set Automatic Camera Pointing Determine the video transmission format...
Page 122: Configuring And Adjusting The Video And Audio
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Setting the Video When you choose from the System Set Video Conﬁguration ConÞguration menu, you see this menu: Conﬁguration Set the destination for snapshot displays Set the destination for previewing a video source Conﬁgure your main, document, or auxiliary cameras, and the video connection to your VCR...
Page 123: Setting The Snapshot Monitor
Setting the Video ConÞguration Setting the Snapshot Monitor A snapshot is a high-resolution, still image, similar to an electronic photograph. On a single-monitor system, you can view snapshots you are sending on your monitor screen. When you are using a system with a graphics monitor, you can show the snapshots you are sending or receiving on the graphics monitor or on the main monitor.
Page 124: Setting The Camera Configuration
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO 2. To use the dual-monitor features, you must set the VCR Recording Mode even if you are not using a VCR: a. From the Video ConÞguration menu, choose Conﬁgure Camera/Video Sources b. From the Video Source ConÞguration menu, choose Conﬁgure VCR Source c.
Page 125: Permitting Camera Control By The Far End
Setting the Video ConÞguration Enable far-end camera control Conﬁgure cameras and VCRs Set the camera to automatically locate the speaker Setting Default Permit Control by Far End Permitting Camera Control by the Far End The Far-End Camera Control feature lets users at the far-end site pan, tilt, and zoom your main and auxiliary cameras (if the videoconferencing system complies with the H.320 standards).
Page 126: Configuring The Camera/Video Source
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO To permit camera control by the far end: From the Video Conﬁguration menu, choose Permit Control by Far End. The indicator light toggles on or off. If the indicator light is on, the far-end site can control your camera. If the indicator light is off, the far-end site canÕt control your camera.
Page 127 Setting the Video ConÞguration Conﬁguring the MAIN Source The following menu shows a main camera conÞguration menu. Set the name to be used for the video source on the menus, prompts, and messages Select the direction the camera moves when you press the NEAR END POINT button and how you see the PIP, either mirrored or nonmirrored...
Page 128 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO The default settings for this menu and the other video source menus are: Video Source Menu Setting Default Main Camera Source ConÞguration Set Source Name Main Set Pan Direction Mirrored Set White Balance Automatic Set Focus Automatic...
Page 129 Setting the Video ConÞguration Setting the Source Name You can determine the name to be used for each video source on the menus, prompts, and messages. If you have several different video sources, you can choose names for those sources that let you easily identify them.
Page 130 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO To set the camera pan direction: 1. From the Video Source Conﬁguration menu, choose the video source that you want to conﬁgure. 2. From the Source Conﬁguration menu for that video source, choose Set Pan Direction. A pop-up window appears, listing the choices Non-Mirrored Mirrored.
Page 131 Setting the Video ConÞguration Setting the Camera White Balance If your camera has this capability, you can set the camera white balance to adjust a camera to compensate for variations in room lighting. In most cases, you should leave the setting at automatic. The following table describes the white balance settings.
Page 132 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO To set the white balance: 1. From the Video Source Conﬁguration menu, choose the video source that you want to conﬁgure. 2. From the Source Conﬁguration menu for that video source, choose Set White Balance. A pop-up window appears, listing the choices.
Page 133 Setting the Video ConÞguration Setting the Camera Focus If your camera has this capability, you can set the way in which a camera focuses through the item. In most cases, leave the ocus setting at automatic. The following table explains the choices available.
Page 134 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Setting the Camera Exposure You can adjust a cameraÕs method of exposure through the item. In most cases, leave the setting at automatic. The xposure following table explains the choices available. Setting Description Automatic Sets the camera exposure to the factory-set calibration.
Page 135: Setting Automatic Camera Pointing
3. Choose the desired setting and press ENTER . Setting Automatic Camera Pointing If you have the PictureTel 80 camera or a PowerCam 100 with an attached LimeLight device, you can conÞgure the Venue¥2000 to enable or disable Automatic Camera Pointing.
Page 136 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Automatic Camera Pointing locates the speaker in the conference room and then adjusts the pan, tilt, and zoom automatically. If no one is speaking, it provides a view of the room. To set Automatic Camera Pointing: 1.
Page 137: Setting The Video Transmission Format
Setting the Video ConÞguration When the state of Automatic Camera Pointing changes, two icons appear at the bottom of the screen informing you of the change. The icons remain on the screen for a few seconds. F.Y.I. F Y I The following tables explain the icons.
Page 138: Setting The 30 Frames Per Second Threshold
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO The following table explains the choices available. Setting Description Automatic Lets the system determine the highest common transmission protocol for sites participating in the videoconference. You should keep this default setting at all times except for testing purposes.
Page 139 Setting the Video ConÞguration higher frame rate. In general, you see improved video quality when the system operates at a rate of 30 frames per second. However, there may be times when you prefer the slower picture you get at 15 fps.
Page 140: Setting The Audio Configuration
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Setting the Audio When you choose from the System Set Audio Conﬁguration ConÞguration menu, you see this menu: Conﬁguration Set the volume of the sound effects Set the audio transmission format for your video calls Set the audio processing features for your system Set G.711 encoding for the initial...
Page 141: Setting The Audio Transmission Format
Setting the Audio ConÞguration Setting the Audio Transmission Format You can select the type of audio transmission format for your video calls through the Audio Format menu. When you choose the setting, the Venue•2000 automatically negotiates to use the Automatic appropriate audio transmission format based on which formats are supported by the far-end system and a predetermined order of preference.
Page 142: Setting Audio Processing
16 kbps of bandwidth, leaving more bits to be used for video transmission. PT724 This PictureTel proprietary audio transmission method provides 7.0 kHz quality and only consumes 8 kbps more bandwidth than G.728. It provides signiÞcantly higher audio quality Ñ...
Page 143 Setting the Audio ConÞguration Control the use of Integrated Dynamic Echo Cancellation (IDEC) Enable noise suppression to ﬁlter out certain background noises Enable automatic gain control to keep the input speech signals from the near-end microphone at a constant level You should leave these features on unless a special test situation is required during servicing.
Page 144: Setting Initial G.711 Encoding
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO These menu items toggle between enabling and disabling the option. The following table lists the available choices for audio processing. Setting Description Use IDEC Processing Controls the use of Integrated Dynamic Echo Cancellation ™...
Page 145: Adjusting The System Video Levels
Adjusting the System Video Levels protocols. The following table lists the available choices for G.711 encoding. Setting Description µ Sets the preferred mode for calling in North -law America and some parts of Japan. Typically, most countries using the NTSC video standards use µ- law.
Page 146: Adjusting The System Audio Levels
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO To display the color bars: 1. From the Setup menu, choose Test System. The System Tests menu appears. 2. From the System Tests menu, choose Run System Exercises. The System Exercises menu appears. 3.
Page 147 Adjusting the System Audio Levels To sound the 1 kHz tone: 1. From the Setup menu, choose Test System. The System Tests menu appears. 2. From the System Tests menu, choose Run System Exercises. The System Exercises menu appears. 3. From the System Exercises menu, choose Generate Audio Test Tone.
Page 149 ConÞguring Data Ports...
Page 150 This chapter discusses What data ports are How to conÞgure data ports...
Page 151: Using Data Ports
Port A. When operating in H.224 mode, Venue•2000 Data Port A is identiÞed as and Data Port B is PictureTel Transparent Async Port 1 identiÞed as PictureTel Transparent Async Port 2. When operating in H.DLL mode, Venue•2000 Data Port A is identiÞed as...
Page 152 CONFIGURING DATA PORTS You can also connect a modem to one of the Venue•2000Õs data ports so that a PictureTel service provider can access your system and run tests. See ÒConÞguring Data PortsÓ on page 6-4 for information on how to conÞgure a data port for remote diagnostics.
Page 153 Using Data Ports Set how information is sent and received Set the rate at which information passes through the data port Set the number of data bits in each word of information that passes through the data port Set the number of stop bits in each word of information that passes through the data port Set the method of parity...
Page 154: Configuring Data Ports
CONFIGURING DATA PORTS The default settings for this menu are: Setting Default Protocol Port Disabled Data Rate 38400 Data Bits Stop Bits Parity None Flow Control CTS/RTS Conﬁguring Data To conÞgure a data port: Ports 1. From the System Conﬁguration menu, choose Set Data Port Conﬁguration.
Page 155 GroupShare-1. Ñ ConÞgures the port to communicate with devices GroupView 2.x that support the PictureTel GroupView 2.x protocol. All other conÞguration choices on the Data Port conÞguration menu are automatically set for you. You can override these defaults if necessary, but it is recommended that you keep them. The corresponding data port on the far-end system must be conÞgured...
Page 156 (DTK) for customizing purposes. All other conÞguration choices on the Data Port ConÞguration menu are automatically set for you. See the DTK documentation for more information. Ñ ConÞgures the data port for use with PictureTel PictureTel Remote Remoteª for diagnostic purposes. All other conÞguration choices on the Data Port ConÞguration menu are automatically set for you.
Page 157: Running System Tests
Running System Tests...
Page 158 Run various loopback tests Display system status, such as conÞguration information, network statistics, and system software version Copy the results of the tests to a diskette for analysis by a PictureTel service provider Set the remote access level Change the remote access password...
Page 159 • 5. Set up remote access to Venue 2000 (if you have a modem). Doing this lets a PictureTel service provider remotely access your system and run tests. This chapter discusses how to use the test tools to isolate problems.
Page 160: Using The System Tests Menu
RUNNING SYSTEM TESTS You should be familiar with the following terms that are discussed in this chapter: Codec Ñ A digital signal processing unit that takes an analog input and converts it to digital on the sending end; at the receiving end the process is reversed to take the digital signal and reconvert it to analog.
Page 161: Running Self-Tests
Running Self-Tests When you run system tests, the system goes from operating F.Y.I. F Y I mode to test mode. You will notice a slight delay when the system switches between these modes. In some cases, you may see a message that indicates the system is restarting. The default setting in this menu is: Setting Default...
Page 162: Running A Full Self-Test
When the test is complete, the Self-Tests results screen appears. Test results can be either OK or Defective. If the test indicates a defective component, call your PictureTel service provider. See the ÒDisplaying Self-Test ResultsÓ section later in this chapter for more information.
Page 163: Testing Core Subsystems
Once the diagnostic software is loaded (30 seconds), these tests take approximately 10 to 20 seconds to run. 3. Note the status message when the test completes. Test results can be either . If the test indicates a Defective defective component, call your PictureTel service provider.
Page 164: Testing Video Subsystems
Once the diagnostic software is loaded (30 seconds), these tests take approximately 40 seconds to 2 minutes to run. 4. Note the status message when the test completes. Test results can be either . If the test indicates a Defective defective component, call your PictureTel service provider.
Page 165: Testing Audio Subsystems
Once the diagnostic software is loaded (30 seconds), this test takes approximately 1 to 2 minutes to run. 3. Note the status message when the test completes. Test results can be either . If the test indicates a Defective defective component, call your PictureTel service provider.
Page 166: Testing Network Subsystems
Once the diagnostic software is loaded (30 seconds), this test takes approximately 40 seconds to 1 minute to run. 3. Note the status message when the test completes. Test results can be either . If the test indicates a Defective defective component, call your PictureTel service provider.
Page 167: Displaying Self-Test Results
The names shown on this screen for video sources and network interfaces are Þxed and donÕt change, even if you change the names through the conÞguration menus. Test results can be either . If the self-tests indicate a Defective defective component, call your PictureTel service provider.
Page 168: Setting Self-Test Options
RUNNING SYSTEM TESTS Setting Self-Test Options When you choose from the Self-Tests menu, you Set Self-Test Options see this menu: Run extended or quick tests Run the system tests 10 times or once You can run quick or extended tests on the system. (Extended tests take longer than quick tests and test the system more extensively.) Repeated tests automatically run the system tests 10 times.
Page 169: Copying System Logs To A Diskette
The system logs contain helpful information for determining problem areas in your system. You can copy the fault and self-test logs to a PC diskette and send it to a PictureTel service provider for analysis. To copy system logs to a diskette: 1.
Page 170: Running The Local Audio/Video Loopback Test
RUNNING SYSTEM TESTS When you choose from the System Tests menu, Run Loopback Test you see this menu: Loop back the local system’s audio and video signals through the monitor and speakers Loop back the local system’s audio and video signals through the local system Loop back the local system’s audio and video signals through...
Page 171 Running Loopback Tests The following Þgure illustrates how the local audio/video loopback test runs. Network Codec Monitor and speakers Electronics module To test the near-end audio/video electronics: 1. From the Loopback Tests menu, choose Run Local Audio/Video Loopback. 2. Make sure that the image from your camera source is displayed on the full screen and the PIP.
Page 172: Running The Encoder/Decoder Loopback Test
RUNNING SYSTEM TESTS Running the Encoder/Decoder Loopback Test When you run the Encoder/Decoder Loopback test, the audio and video signals from your system are displayed and sounded on your local monitor after being compressed and decompressed through the codec at a rate of 128 kbps. Note: The signals do not go through the multiplexer.
Page 173: Running The Local Channel Loopback Test
Running Loopback Tests Check the audio cable from the electronics module to the monitor. Check the cable from the electronics module to the microphone. Check the volume on the monitor. If all cable connections are secured, you may have a hardware component failure.
Page 174 RUNNING SYSTEM TESTS The following Þgure illustrates how the Local Channel Loopback test runs. Network Codec Monitor and speakers Electronics module To set a rate and run the local loopback test: 1. From the Local Channel Loopback menu, choose Set Loopback Rate .
Page 175: Running The Network Reflector Loopback Test
Running Loopback Tests Check the cable from the electronics module to the microphone. Check the volume on the monitor. If all cable connections are secured, you may have a hardware component failure. Run the hardware self-tests described earlier in this chapter to further isolate the problem. If the hardware tests pass, there may be a problem with the network.
Page 176 Contact your end site, but not at far- network provider if you suspect a end site or vice versa. network problem. Contact your PictureTel service provider to help you determine if the far-end equipment supports the ITU-T H.320 videoconferencing interoperability standard.
Page 177: Requesting Remote Digital Loopback
This test is part of the ITU-T H.320 videoconferencing standards and is used by PictureTel service providers to test PictureTel systems with other vendorsÕ equipment. The following Þgure illustrates how the remote digital loopback test runs.
Page 178: Displaying System Status Information
RUNNING SYSTEM TESTS Displaying The system status screens give you important information about Venue•2000. This information can help a PictureTel service provider System Status isolate a problem. Information When you choose from the System Tests menu, Display System Status you see this menu:...
Page 179: Displaying System Status
Displaying System Status Information Displaying System Status To display the current status of your system: From the System Status menu, choose Display System Status. Two screens similar to the ones shown below appear. (Use to move between screens.) When a call is in progress, these screens show information about the current call.
Page 180 RUNNING SYSTEM TESTS The following table describes the information on the System Status screen. System Status Item Description Network State Tells you whether the currently selected network is connected or disconnected. Network Interface SpeciÞes the network interface currently selected in your system. Number of Channels Tells you how many channels are active in the current call.
Page 181: Displaying Hardware Configuration Information
PowerCam cameras. Some of the information you can obtain includes the part numbers, diagnostic revision numbers, and serial numbers. This information can be helpful to a PictureTel service provider in diagnosing hardware problems. To display hardware conÞguration information about your system: 1.
Page 182: Displaying Network Statistics
RUNNING SYSTEM TESTS 2. Choose one of the items in the menu to display its conﬁguration information. A screen similar to the one below appears, showing the current conÞguration information. Displaying Network Statistics To view the current network statistics: From the System Status menu, choose Display Network Statistics. Two screens similar to the ones of the following appear, listing the network statistics.
Page 183 Displaying System Status Information 7-25...
Page 184 RUNNING SYSTEM TESTS The following table describes the information on the Network Statistics screen. Network Statistics Description Interpretation Screen Item Bit Rate The rate at which This number can help you identify information passes channel connection problems. For through the network. example, if you are expecting a two-channel call and you see that the Network Statistics screen...
Page 185 Displaying System Status Information Network Statistics Description Interpretation Screen Item Unsupported Codes The number of This number may indicate that the unrecognized bitrate far-end system is sending allocation signal (BAS) commands or capabilities that the codes received from the near-end system doesnÕt support. far-end system.
Page 186 RUNNING SYSTEM TESTS Network Statistics Description Interpretation Screen Item Frames Received The total number of video This number indicates that the frames received. video is being received. If this number does not increase regularly, there could be a problem with the video portion of the call. Uncorrected Frames The number of packets High numbers indicate a...
Page 187: Displaying The System Software Versions
Displaying System Status Information Displaying the System Software Versions To display the current software version numbers for the system software installed on your system: From the System Status menu, choose Display System Software Versions. A screen similar to the one shown below appears. This screen differs depending upon the software options you have installed on your system.
Page 188: Running System Exercises
RUNNING SYSTEM TESTS Running System There are several system exercises you can run on Venue•2000 that give you information about video and audio levels and ISDN call Exercises tracing. Choose from the System Tests menu to Run System Exercises display the System Exercises menu: Display color bar test pattern to adjust the hue, color, contrast, or brightness of your monitor.
Page 189: Setting Isdn Call Trace
3. Make a video call to a far-end site. All call tracing information is added to the system log and can be used by a PictureTel service provider to diagnose a network problem. 7-31...
Page 190: Setting The Remote Access Levels
RUNNING SYSTEM TESTS Setting the If you have a modem properly connected and conÞgured and you allow remote diagnostic access, a PictureTel service provider can Remote Access access your system and run tests. The representative can then Levels analyze your system quickly and efÞciently without traveling to your site.
Page 191: Changing The Remote Access Password
Changing the Remote Access Password Changing the To change the remote access password: Remote Access 1. From the System Tests menu, choose Change Remote Access Password Password. An entry screen appears, prompting you to enter the old password. 2. Enter the old password and press ENTER . An entry screen appears, prompting you to enter the new password.
Page 193: Resolving Problems
Resolving Problems...
Page 194 This chapter discusses how to Isolate problems on your Venue•2000 Resolve problems...
Page 195: Diagnostic Procedures
Resolving Problems This chapter discusses some of the problems you may encounter with Venue•2000 and how to solve them. It also discusses computer viruses and how you can prevent your system from being infected. Diagnostic Venue•2000 has several levels of diagnostic procedures, as listed in the following table.
Page 196: Troubleshooting Procedures
RESOLVING PROBLEMS You can have a PictureTel service provider run remote diagnostic tests on your system when the Set Remote Access Levels option is enabled and you have a modem and a POTS telephone line with your system. This lets the service provider analyze your system quickly and efÞciently without traveling to your site.
Page 197: No System Power
4. Make sure that the power switch on the front of the electronics module is on. If you still do not have power to your Venue•2000, call your PictureTel service provider.
Page 198: System Fails Rapid Power-On Tests
If you canÕt resolve the problem or the tests indicate a defective component, contact your PictureTel service provider. If the tests indicate a problem with the network, contact your network provider.
Page 199: Blank Screen
If you attempt to start the system with a diskette other than system software Diskette 1 or an option diskette, the screen remains blank. Remove the diskette and restart the system. If your screen is still blank, call your PictureTel service provider.
Page 200: No System Menus
If you are still experiencing problems, contact your PictureTel service provider. The wireless keypad may not function properly with low F.Y.I. F Y I energy ßuorescent lights. If you are experiencing problems with your keypad, contact your PictureTel service provider.
Page 201: No Audio
No Audio No Audio The following table summarizes the corrective actions you can follow if you have no audio during a call. If you have these symptoms... Do this... While in a call, you canÕt hear 1. Make sure that the microphones and the monitor at the near-end and far-end sites are securely connected to the the far end and the far end canÕt electronics module.
Page 202: Network Or Communications Failure
If you place the call again and still do not hear any (continued) audio or you have located the defective part, contact your PictureTel service provider. Network or Symptoms for network or communications failure vary according to the type of network to which your system is connected. If there is a...
Page 203 Network or Communications Failure The following table summarizes the corrective actions you can follow if you have network or data transmission failures. And this If you have these symptoms... Do this... network... You can call most sites, but not ISDN, ISDN 1.
Page 204 If you have these symptoms... Do this... network... You can call most sites, but not ISDN, ISDN 4. If the far-end site is a PictureTel system, have them run the Local others. (continued) Triple-BRI Channel Loopback test from the Loopback Tests menu.
Page 205 7. Check that you are dialing the correct OFF-NET numbers for the far-end site. Have the far-end site ask their internal telecommunications department for this information. If you are still experiencing problems, contact your PictureTel service provider. 8-11...
Page 206 3. Run Test ISDN Interface from the Network Subsystem Self-Tests menu. If this test indicates a defective network interface board, call your PictureTel service provider. 4. Run the Network Reﬂector Loopback test from the Loopback Tests menu to determine if the problem is with the network interface board or the network itself.
Page 207 Contact your network provider for this information. 3. If all three LEDs are green, run the Test ISDN Interface test from the Network Subsystem Self-Tests menu. If this test indicates a defective network interface board, call your PictureTel service provider. 8-13...
Page 208 If this test indicates a defective network interface board, call your PictureTel service provider. (See ÒRunning the Network Reßector Loopback TestÓ on page 7-17 for information on how to interpret results of this test.)
Page 209 Network or Communications Failure And this If you have these symptoms... Do this... network... You can make outgoing calls ISDN Triple- 2. Verify that you conﬁgured the ISDN Triple-BRI network interface greater than 128 kbps, but canÕt correctly. Check the ISDN Triple- receive incoming calls greater than BRI Protocol conﬁguration.
Page 210 If this test indicates a defective network interface board, call your PictureTel service provider. (See ÒRunning the Network Reßector Loopback TestÓ on page 7-17 for information on how to interpret results of this test.)
Page 211 Self-Tests menu to determine if the network interface board is defective. If this test indicates a defective network interface board, call your PictureTel service provider. (See ÒRunning the Network Reßector Loopback TestÓ on page 7-17 for information on how to interpret results of this test.)
Page 212 If the test indicates a defective network interface board, contact your PictureTel service provider. If the test indicates a problem with the network, contact your network provider. You canÕt make or receive calls T1 or E1 1.
Page 213 Manual Dial screen. This tests the components of the system. If the test indicates a defective component, contact your PictureTel service provider. If the test doesnÕt indicate a defective component but you still canÕt make or receive calls, contact your network provider.
Page 214 2. Contact your telecommunications or MIS department to check the network timing. If you are still experiencing problems, contact your PictureTel service provider. You canÕt make outgoing dialed V.35/RS-449 1. Power off any external equipment, such as a DSU/CSU (Data Service calls.
Page 215 Auto INC1056E DSU. If this message doesnÕt appear, there may be a problem with the equipment. Contact your PictureTel service provider. If you have veriÞed that the external equipment is set for RS-366 dialing and you are still...
Page 216: Peripheral Failure
Restart the system. If the camera moves and displays an image, the video board may be defective. If the camera still does not work properly, it may indicate a defective camera. Contact your PictureTel service provider. 8-22...
Page 217 Reboot both the system and the modem. 4. Disconnect the VCR cables from the electronics module and plug them directly into the monitor. If you complete these checks and are unable to get your peripheral equipment to function properly, contact your PictureTel service provider. 8-23...
Page 218: Problems With Snapshots Or Preview Video
4. Make sure that the system power cord is plugged securely into the wall outlet and into the electronics module. If you still do not have preview video or snapshot functionality, call your PictureTel service provider. 8-24...
Page 219: Computer Viruses
However, if an infected bootable diskette is in the systemÕs diskette drive when the system is started, the virus can be transferred to the Venue¥2000. To prevent virus infection on your system, use only system software and option diskettes supplied by PictureTel. 8-25...
Page 221: Factory Default Settings
Factory Default Settings You may want to restore the factory-set defaults if you have changed some settings that have caused unexpected results. When you restore default settings, the system automatically resets all conÞguration settings except for those that do not have default values, such as: Language of menus Clock time...
Page 222 FACTORY DEFAULT SETTINGS Menu Default Setting Setup Do-Not-Disturb - Off Localization Settings for Japanese Set AC Power Frequency - 60 Hz 50 Hz systems) Clock Settings Set Clock Display Format - 12 Hr System Security Settings Require Conﬁguration Password - Off Allow Changes in Dialing Directory - On Enable Auto-Answer Mode - Off Keypad Operation...
Page 223 Menu Default Setting Aux B Camera Source Set Source Name - Aux B ConÞguration Set Pan Direction - Non-Mirrored Set White Balance - Automatic Set Focus - Automatic Set Exposure - Automatic VCR Source ConÞguration Set Source Name - VCR Set Output Mode - Automatic Set System Standby Time Enable System Standby - On...
Page 224 FACTORY DEFAULT SETTINGS Menu Default Setting PRI Line ConÞguration Set Switch Type - None Set Service Type - None Set Automatic Rate Adaption - Enabled V.35/RS-449 Network Set Network Name - V.35/RS-449 ConÞguration Set Redial on Line Drop - On Switched-56 Network Set Network Name - Switched 56 ConÞguration...
Page 225: Menu Trees
Menu Trees This appendix contains the following Venue¥2000 menu trees: Menu structure for the Setup menu Menu structure for the System ConÞguration menu Menu structure for the System Tests menu...
Page 226: Menu Tree For The Setup Menu
MENU TREES Menu Tree for the Use the Setup menu as the starting point for your system administration tasks. Setup Menu Setup 0 Exit Menu 1 Modify Dialing Directory... 2 Do-Not-Disturb 3 Configure System... 4 Test System... 5 Update Software... Dialing Directory Setup System Configuration System Tests...
Page 227: Menu Tree For The System Configuration Menu
Menu Tree for the System ConÞguration Menu Menu Tree for the Use the System ConÞguration menu to manage the various types of conÞgurations that you must set up and maintain. System Conﬁguration Menu System Configuration 0 View Previous Menu 1 Set General Configuration... 2 Set Video Configuration...
Page 228: Menu Tree For The System Tests Menu
MENU TREES Menu Tree for the Use the System Tests menu to initiate any of the various types of diagnostic procedures that are available to you as the Venue¥2000 System Tests system administrator. Menu System Tests 0 View Previous Menu 1 Run Self-Test...
Page 229: Connecting Optional Equipment
Venue•2000. Optional equipment that you order from PictureTel comes with a booklet that tells you how to install it. You can also connect non-PictureTel equipment to your system. This appendix discusses the different connectors to which you can attach optional equipment.
Page 230: Connecting Equipment To The Video Board
CONNECTING OPTIONAL EQUIPMENT Connecting There are four pan-tilt-zoom (PTZ) ports on the Venue•2000 systemÕs video board. When you connect a PictureTel PTZ camera to Equipment to the one of these ports, you have full PTZ capability (provided the Video Board camera has this feature).
Page 231: Connecting Equipment To The Audio Board
Connecting Equipment to the Audio Board Connecting Venue•2000 has a connector on the audio board that can be LINE IN used for line level audio equipment, such as lapel or ceiling Equipment to the microphones. Equipment that you attach to this connector may need Audio Board a preamp or mixer to bring it up to line level.
Page 232: Connecting Equipment To The Data Ports
CONNECTING OPTIONAL EQUIPMENT Connecting Venue•2000 has two data ports on the back of the electronics module that let you connect a modem or a serial device (such as a PC). If you Equipment to the are connecting a modem to the data port, see the installation Data Ports instructions that came with your modem.
Page 233 Connecting a VCR to a Venue¥2000 If you are only recording, you can skip steps 3 and 4. If you F.Y.I. F Y I are only playing a videotape, you can skip steps 5 and 6. Electronics module ISDN VCR video cable VIDEO AUDIO 3.
Page 234: Connecting Two Vcrs To A Venue¥2000
CONNECTING OPTIONAL EQUIPMENT 4. Plug the other RCA-to-RCA video cable from the VIDEO OUT • connector on the VCR to the connector on the Venue 2000 VCR video cable. 5. Plug one of the RCA-to-RCA audio cables (that come with the VCR) from the AUDIO IN connector on the VCR to the VCR RECORD •...
Page 235 Connecting a VCR to a Venue¥2000 Electronics module ISDN VCR video cable Play VCR VIDEO AUDIO Record VCR VIDEO AUDIO 6. Also on the Play VCR, plug the other RCA-to-RCA cable from the VIDEO OUT connector on the VCR to the connector on the •...
Page 236: Connecting A Vcr To A Venue¥2000 With Two Monitors
CONNECTING OPTIONAL EQUIPMENT Connecting a VCR to a Venue¥2000 with Two Monitors To connect a VCR to a Venue¥2000 with two monitors: 1. Power down your videoconferencing system. 2. Plug the Venue • 2000 VCR video cable that is labeled into the connector labeled on the video board.
Page 237: Connecting A Second Monitor
Connecting a Second Monitor 5. Plug one of the RCA-to-RCA audio cables (that come with the VCR) from the AUDIO IN connector on the VCR to the VCR RECORD • connector on the Venue 2000 audio board. 6. Plug the other RCA-to-RCA audio cable from the AUDIO OUT connector on the VCR to the VCR PLAY ( connector on the •...
Page 238 CONNECTING OPTIONAL EQUIPMENT 4. Plug the other end of the RCA-to-RCA cable into the VIDEO IN connector on the preview monitor. Preview Monitor Video In RCA-to-RCA cable 7 6 5 4 3 2 1 Video Venue•2000 VCR video cable VCR connector C-10...
Page 239: Index
Index Numerics Automatic Camera Pointing 1-7 description of 1-8 30 frames per second threshold 5-18 setting 5-15 using 5-16 with PictureTel 80 1-8 automatic gain control 5-24 AC power frequency 4-6 auxiliary cameras 1-11 acoustics 1-10 adjusting audio 5-26 video 5-25...
Page 240 1-8, 1-11 dialed, V.35/RS-449 network 2-17 permitting control by far end 5-5 Dialing Directory PictureTel 80 1-8, 1-9 allowing changes 4-11 PowerCam 100 1-8, 1-9 creating a new entry 3-4 PowerCam 30 1-9 definition of 3-1 setting pan direction 5-9...
Page 241 ISDN Network Configuration menu 2-3 ISDN Protocol Configuration menu 2-5 factory default settings A-1 ISDN Triple-BRI network far-end camera control 5-5 configuring 2-9 flow control 6-6 troubleshooting 8-9 focus, adjusting 5-13 ISDN Triple-BRI Network Configuration menu 2-9 ISDN Triple-BRI Protocol Configuration menu 2-11 G.711 audio transmission format 5-21, 5-24 graphics monitor...
Page 242 Picture-in-Picture (PIP) window 1-6 configuring 2-2 PictureTel 70 Room Camera 1-9 statistics 7-24 troubleshooting 8-8 PictureTel 80 Dynamic Locating Camera 1-8, Network Configuration menu 2-2 PictureTel Remote 6-6 network interface, updating software through 4-23 PIP 1-6 noise suppression 5-24...
Page 243 snapshot displaying 5-3 QuickPad 1-5 viewing with graphics monitor 1-6 software switching versions 4-25 updating remotely 4-23 Rapid Power-On Tests description of 8-1 sound effects, setting the volume 5-20 system fails 8-4 speakers 1-6, 1-11 redialing a dropped line SPIDs switched-56 network 2-19 ISDN network 2-7 V.35/RS-449 network 2-17...
Page 244 V.35/RS-449 Network Configuration menu 2-16 T1 network configuring 2-20 connecting C-4 definition of 2-1 naming 5-9 troubleshooting 8-18, 8-19 setting the output mode 5-15 T1 Protocol Configuration menu 2-27 Venue¥2000 test mode 7-3 back panel 1-10 components 1-1 testing connecting cables 1-10 all hardware components 7-4 diskette drive 1-10 audio subsystems 7-7...

PictureTel Venue-2000 Administrator's Manual

Chapter 1 Introducing the Venue¥2000

Chapter 2 Configuring Networks

Chapter 3 Managing the Dialing Directory

Chapter 4 Configuring General Options for Your System

Chapter 5 Configuring and Adjusting the Video and Audio

Chapter 6 Configuring Data Ports

Chapter 7 Running System Tests

Chapter 8 Resolving Problems

Appendix A

Appendix B Menu Trees

Appendix C Connecting Optional Equipment

Quick Links

Related Manuals for PictureTel Venue-2000

Summary of Contents for PictureTel Venue-2000

Table of Contents