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PictureTel 760 User Manual

Compact videoconferencing system
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  • Page 2 The information contained in this document is subject to change without notice. PictureTel assumes no system? If so, responsibility for technical or editorial errors or omissions that may appear in this document or for the use of please send them this material.
  • Page 4 Anyone Can Your videoconferencing system looks simple, as you can see here. But it holds the power to change the way you do business. With just this booklet in hand and a few button presses, you — or anyone — can walk into a conference room and enjoy meeting face-to-face with people who are miles or continents away.

  • Page 5: About The Remote Control

    About the Remote Control The remote control you use with your system is divided into sections to help you quickly find the buttons you need. These two buttons This button lets you let you administer access the online your system and get information system.
  • Page 6 These buttons let you VIEW control what you view on the screen. FAR END NEAR END SNAPSHOT SEND These buttons let you control the video you MAIN SNAPSHOT send to the other site. AUTOMATIC SHOW ROOM PRESET ADJUST These buttons let you FAR END adjust the camera at your site or at the...

  • Page 7: What To Expect

    What to Expect For details about You’ll see that most of the things that happen in a videoconference are the same as in answering and other meetings. People talk, make decisions, crack jokes, and act the way they always calling, look under do.
  • Page 8 For details about Now you can continue the videoconference just as you would any other meeting. You what you can do can talk in a natural voice and look at the person you’re talking to. (After a lifetime of not during a meeting, being able to chat with your TV, you might feel a bit reluctant the first time you try this.

  • Page 9: Beyond The Basics

    Beyond the Basics For details about Your videoconferencing system has more features than those described in this booklet how to use these — features that make videoconferences even more natural and productive. and other features, As you get more comfortable using your videoconferencing system, you’ll probably want press on your to learn to use these advanced features.
  • Page 10 • Maintaining the Directory lets you add new entries to the Directory, modify entries that are already in the Directory, and delete entries that you no longer need. The Directory is like a phone book that lists the names, phone numbers, and other information about the sites you call.

  • Page 12: Answering A Call

    Answering a Call When you receive a video call, you’ll hear a ring and see a message telling you that Press there is an incoming call. CALL SETUP STATUS ANSWER CALL ANSWER PQRS WXYZ If your system is set up to answer calls automatically, you don’t have to do anything to answer a call.

  • Page 13: Dialing From The Directory

    Dialing from the Directory The Directory is a phone book that lists names and 1. Press numbers of the sites you call. CALL ANSWER 2. Using the arrow buttons on the remote to Because video numbers are move around the screen, highlight the site often long and difficult to that you want by either: remember, the Directory...
  • Page 14 Manually Dialing a Call You can manually dial two types of calls: ISDN or Local 1. Press Area Network (LAN). CALL HANG UP ANSWER 2. Using the arrow buttons on the remote to move around the screen, Your system administrator highlight the Manual button and press can set up your system so you can make only ISDN...
  • Page 15 For ISDN calls, the ISDN For ISDN calls: Manual Dial screen appears The ISDN Manual Dial screen appears: for you to enter the video • Type the first video phone number. phone number(s). • If your call needs two numbers, use You must also select the rate to copy the first number to the at which to dial your call.
  • Page 16 For LAN calls, the way your For LAN calls: number looks can help you 3. The LAN Manual Dial screen appears: figure out which field to enter • Use to access the it in: field(s) that you want. Number: Two similar numbers, such as •...

  • Page 17: Speed Dialing

    Speed Dialing Speed dialing is a way to 1. Press quickly call any site listed in If you’re viewing the Directory the Directory. screen, the Speed Dial field Speed-dial numbers are appears at the bottom of the listed in the Directory beside screen.
  • Page 18 Redialing The redial feature on your system lets you automatically 1. Press call the last number that you CALL ANSWER dialed. 2. Using the arrow buttons on the remote to move around the screen, highlight the Redial button. (If a redial number is not available, you won’t The redial number is saved be able to access this button.) for ten minutes.
  • Page 19 Hanging Up When you’re ready to end your video call, you can simply hang up. SETUP STATUS 1. Press If you hang up when you’re in HANG UP CALL a multipoint video call, your ANSWER PQRS WXYZ site is disconnected from the call, but the rest of the HANG UP multipoint videoconference...
  • Page 20 Learning More about Making a Call If you want to learn about Press to learn what you can do with these buttons. more advanced calling features, see the online help. To access the help, press Here are some topics you’ll find in the help: •...

  • Page 22: Muting Your Microphones

    Muting Your Microphones If you want to speak privately to someone at your site during your videoconference, you can mute your microphones. When you do this, a Press mute icon appears on your screen and at the other sites. MUTE When you finish your private conversation, press again to MUTE...

  • Page 23: Adjusting The Volume

    Adjusting the Volume If the sound you hear from the other site is either too faint or too loud, you can adjust it. (If you can’t hear the other site at all or if they can’t Press hear you, make sure that neither of you muted your system.) VOLUME Don’t use the volume buttons on your monitor to adjust the sound, as this may interfere with your ability to adjust the volume with the remote.
  • Page 24 Using Automatic Camera Positioning With automatic camera positioning, your system senses voices in a room and automatically points the camera at the speaker. Press AUTOMATIC The system is delivered with automatic camera positioning enabled, but you turn it on or off by pressing in a call.
  • Page 25 Choosing Cameras and Adjusting the View During a videoconference, you may want to adjust the view of your 1. To choose the main camera, main camera or the view of the main camera at the other site to show a press different speaker or to zoom in or out on the people in the meeting.
  • Page 26 To choose a document camera, press . You can then adjust the camera by using the controls on the camera itself to zoom in, zoom out, or focus. Or, you can pivot or move the document camera as needed to 3.

  • Page 27: Displaying And Removing The Pip

    Displaying and Removing the PIP The little window on your screen is called the picture-in-picture (PIP) window. Most of the time the PIP shows what you’re sending to the Press other site (which is usually a view of your site). The PIP comes on automatically anytime you adjust your cameras so that you can see what you’re changing.
  • Page 28 Learning More about Using the System If you want to learn about how to use more advanced system features, see the online help. To access the help, press Press to learn what you can do with these buttons. Here are some of the advanced topics you’ll find in the help: •...

  • Page 30: Solving Problems

    Solving Problems If you run into a You’ll find solutions to most of your videoconferencing system problems in this problem with your booklet or in the online help. If you can’t solve the problem yourself, make sure you videoconferencing have this information handy when you contact your system administrator: system, here’s what •...
  • Page 31 No Power If your system has 1. Make sure that the power switch on the side of your system is turned on. no power, here’s When the system is on, the LED on the left side of the front of the system is lighted. what you should 2.

  • Page 32: System Fails Power-On Tests

    System Fails Power-On Tests Your system auto- 1. Determine if your system has, in fact, failed the tests. If it has: matically performs • An LED near the power connector on the back of the system blinks momentarily several tests when and then remains lighted.
  • Page 33 No Sound If your system has 1. Press on your hand-held remote to increase the volume. no sound, here’s VOLUME what you should 2. Make sure that neither your site nor the far-end site has muted the call (a mute icon do…...
  • Page 34 5. If the far-end site can’t hear you and you detached an optional microphone during the call, reattach that microphone and then restart the system. 6. Call another site. If you can hear each other, the problem may be with the other site from the first call.

  • Page 35: Blank Screen

    Blank Screen If your system has a 1. Press a button on your hand-held remote to see whether your system responds. blank screen, here’s (Your system may be in stand-by mode, and pressing a button will remove it from what you should stand-by mode.) do…...
  • Page 36 “Call Disconnected” Message Appears If you have an ISDN 1. Make sure all network connections to the system are securely attached. network interface 2. Press , select the Status menu, and then select System State. The Network and the message SETUP State field shows whether the network is connected or disconnected.
  • Page 37 Can’t Call a Site (ISDN to ISDN or LAN) If you have an 1. Confirm with the far-end site that the number you’re calling is correct and that the ISDN network extension for dialing out of your site is correct (for example, many sites require that interface and you you enter a “9”...
  • Page 38 5. If you suspect the problem is with your system, press (if you’re not already in SETUP the Setup menus), select the Diagnostics menu, select Run Loopback Tests, and then select the Local Channel test. This test verifies the operation of some components and cables.
  • Page 39 Run Loopback Tests menu on the Diagnostics menu. If this test fails, the far-end site should contact their videoconferencing service provider. 10. If the far-end site is not a PictureTel system, verify that it can receive a call using the H.320 standard. Some non-PictureTel systems require that you manually set up the system before accepting an H.320 video call.
  • Page 40 12. Press (if you’re not already in the Setup menus), select the Diagnostics menu, SETUP select Run Loopback Tests, and then run the Network Reflector test. This test verifies the transmission of data over the network. 13. Check that you are dialing the correct OFF-NET numbers for the far-end site. Have the people at the far-end site ask their internal telecommunications department for this information.
  • Page 41 Can’t Call a Site (LAN to ISDN) If you have a LAN 1. Confirm with the far-end site that the number you’re calling is correct and that the network interface extension for dialing out of your site is correct (for example, many sites require that and you can’t place you enter a “9”...
  • Page 42 5. Press (if you’re not already in the Setup menus) and then check the Network SETUP menus to see whether your network interface is set up correctly. 6. Contact your system administrator to find out if your site has an H.323 gatekeeper available that is up and running.
  • Page 43 Can’t Call a Site (LAN to LAN) If you have a LAN 1. Make sure the LAN connection to the system is securely attached and the green network interface light beside the connector is lit. and you can’t place 2. Place a video call to the far-end site again. Messages on your system may tell you a call to another LAN what, if anything, is causing a problem.
  • Page 44 6. If you are using an extension or an alias to place the call to the far-end site, try their IP address instead. (The people at the far-end site should be able to provide you with their IP address.) If you can place the call using the IP address, your H.323 gatekeeper is down or your access to the gatekeeper is down.
  • Page 46 Help Numbers If you need help with System AdministratorÕs Name Phone Number your system, start by _______________________________________ ___________________________ checking the online _______________________________________ ___________________________ help (press your remote). If you need more Videoconferencing Service ProviderÕs Name Phone Number assistance, contact _______________________________________ ___________________________ the following: _______________________________________...

  • Page 47: System Information

    System Information Use this page to Room Location: __________________________ record information Room Phone Number: __________________________ about your system Video Call Number(s): __________________________ that you might need __________________________ to know (you can also find some of this System Serial Number: __________________________ information by Software Version Number: __________________________...

  • Page 48: Frequently Called Numbers

    Frequently Called Numbers Use this page to System Location System Type Room Phone No. Video Call No. record information _______________ ___________ _______________ _______________ about the _______________ ___________ _______________ _______________ videoconferencing systems that you call _______________ ___________ _______________ _______________ frequently: _______________ ___________ _______________ _______________...
  • Page 49 Notes Use this page to jot down information _________________________________________________________________________ about your system _________________________________________________________________________ that you want to remember or that _________________________________________________________________________ other users may _________________________________________________________________________ need to know: _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________...

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