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Nor does PictureTel make any commitment to update the information contained in this document. This document contains proprietary information which is protected by copyright.
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1. GRANT OF LICENSE. This PictureTel License Agreement ("License") allows you to: a. Use copies of the enclosed PictureTel software product ("Software") on any single computer, but it may not be installed or used on more than one computer. If you wish to install the Software on multiple computers at the same time, a copy must be licensed for each additional machine on which the Software is used.
Contents Contents Welcome! ..........................1 Is This Notebook for You? ..................1 Where Can You Get Help? ..................2 Venue¥2000 Quick Reference .....................3 Videoconferencing Tips .......................7 Tips for Great Video ....................7 Tips for Using Automatic Camera Pointing ............8 Tips for Great Audio ....................9 Tips for Muting ......................9 Tips for Using Documents ..................10 Tips for a Great Meeting ...................10...
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Redialing a Call ......................28 Making a Nondialed Call ..................28 Answering and Hanging Up .................... 29 Answering a Call ....................... 30 Hanging Up ........................ 31 Setting Do-Not-Disturb Mode ................. 32 Adjusting the Sound ......................33 Muting Your Microphones ..................34 Adjusting the Volume ....................
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System Menu Trees ......................75 Setup Menus .......................76 System Configuration Menus ...................77 System Tests Menus ....................78 Worksheets ..........................79 Frequently Called Numbers ....................80 System Information ......................81 Help Numbers ........................82 Notes .............................83 Index ............................85...
Notebook Ñ it includes lots of information to help you get the most out of your videoconferencing system. PictureTel designed this notebook for use in the same room as your videoconferencing system. Please leave it in the room so itÕs available to anyone who uses the Venue¥2000.
If you canÕt Þnd an answer in the documentation or online help... Call your system administrator. If your administrator canÕt help you, contact your PictureTel service provider. The numbers for both the system administrator and your service provider should be listed on a worksheet under the Worksheets tab.
Venue•2000 Quick Reference • On the next page, youÕll Þnd the Venue 2000 Quick Reference, which lists the steps for the system tasks youÕll probably want to do most frequently: Making a call Adjusting cameras Setting and using presets Sending video or a snapshot Adjusting volume, muting microphones, and other meeting basics •...
Tips for Great Video PictureTel videoconferencing systems provide you with great video, but to keep that video as good as it can be, follow these tips: If possible, equip the room with indirect ßuorescent lighting. Indirect lighting minimizes shadows, and ßuorescent lighting provides the truest skin tones on...
Automatic Camera Pointing is designed to work with a slight delay. For more information on using Automatic Camera Pointing with your system, see ÒUsing Automatic Camera PointingÓ on page 36. For complete information, see the documentation that came with your PictureTel 80ª Dynamic Locating Camera or LimeLightª device.
Place the microphone on the table in front of the meeting participants. For videoconferences with more than four participants, consider adding another ª microphone, such as the PictureTel PowerMic Speak in your normal voice without shouting. Speak toward the microphone without leaning into it.
Tips for Using Documents When you want to use documents during your videoconference, follow these tips: Make sure people at all the sites have copies of the documents. When using the document camera, use paper copies, not transparencies. Use 16- or 18-point bold typeface in ÒlandscapeÓ mode for all documents that youÕre placing on the document camera.
Using the Keypads You control your videoconference by pressing buttons on your keypad. You will ª use either the wireless keypad or the QuickPad , a smaller, hand-held remote. Both of these keypads work by sending infrared signals to the infrared receiver on your main camera.
QuickPad Overview Here are the most commonly used buttons on the QuickPad: HELP STATUS SETUP PRINT Initiate a video- conference or answer Enter your video- an incoming call CALL/ADD conference numbers; PQRS WXYZ also choose menu Hang up your items videoconference HANG UP Cancel your...
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Here are some of the buttons that you will probably use less frequently. These are located in the sections of the QuickPad: VIEW SEND HELP STATUS SETUP PRINT Display your site CALL/ADD on the monitor PQRS WXYZ Display the last sent or received snapshot HANG UP CANCEL...
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Here are the other buttons on your QuickPad that you will probably use less frequently: Display the system status bar, which tells Display the Setup you the state of Menu, where you your system configure your system (Print function Display the not available) online help HELP...
Wireless Keypad Overview Here are the most commonly used buttons on the wireless keypad: Enter your videoconference numbers; also choose menu items Initiate a Move through videoconference or onscreen menus answer an incoming call Hang up your video- LOW BATTERY BROWSE conference POINT...
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Here are some of the buttons that you will probably use less frequently. These are located in the sections of the wireless keypad: NEAR END FAR END Display the Send a far-end site snapshot to the on the monitor other site(s) View other Control the cameras at multipoint...
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Here are the other buttons on the wireless keypad that you will probably use less frequently: (Low battery indicator) Display the Display the Setup Menu, online help where you configure your system LOW BATTERY BROWSE POINT ZOOM SETUP AUTOMATIC RECEIVE VIEW HELP FAR END...
Making a Call • With your Venue 2000, you can make a video call in either of two ways: You can dial manually, just like you do with an ordinary telephone. You can dial using the directory, which is like picking a name from a phone book and having the system automatically dial the number for you.
Dialing Manually You dial a call manually by pressing the number buttons on the keypad the same way you dial a telephone call. You usually dial numbers manually when they arenÕt in your Dialing Directory. With video calls, you often have to enter two numbers instead of F.Y.I.
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3. Press ENTER again (whether or not you typed in a second number). 4. If the Network Type screen appears, use the arrow keys to select the appropriate network type and press ENTER. YouÕll see this screen only if your system has more than one network interface installed YouÕll see messages indicating that the system is making the call.
Dialing Using the Directory The Dialing Directory is a phone book that lists the names of the sites you call along with their numbers. Because video numbers are usually long and difÞcult to remember, the Dialing Directory makes it easier and quicker for you to dial a site.
Saving the Last Dialed Number If you manually dial a phone number, you can automatically save that number in the Dialing Directory to use at another time. You must save the number within Þve minutes of hanging up the call. To save the last manually dialed number into the Dialing Directory: 1.
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4. Press ENTER to use the number shown on the screen, or type a different number and press ENTER. Another screen appears, asking you to enter the site name. 5. Enter the site name by following these steps: a. Use the arrow keys to select the letter or number you want. b.
Dialing into a Multipoint Call A multipoint call is just like a regular video call except that there are more than two sites Ñ in the same way that a conference call is a telephone call with more than two parties. Multipoint videoconferences are controlled by a device called a multipoint bridge.
Joining a Data Conference Call You can use your system to participate in a data conference call. Often referred to by the industry standard term T.120, data conferencing lets you share information from an electronic whiteboard, an overhead projector, or an online Þle. To join a data conference call: 1.
Dialing a Voice Call At times, you may want to include someone in your conference who doesnÕt have a videoconferencing system. If the Voice Call option is installed on your Venue¥2000, you can add this person to your videoconference by making a voice call.
Redialing a Call Just as with the redial feature on a telephone, the redial feature on your • Venue 2000 lets you automatically call the last number that you dialed. This is especially useful when the system youÕre calling is busy or if you get disconnected during a call.
Answering and Hanging Up Answering and hanging up a call with your Venue¥2000 are just about as simple as answering and hanging up a regular telephone call. All you have to do is press one button to answer your call and another to hang up. If you prefer not to be disturbed by incoming calls, you can set up your system to handle that for you.
Answering a Call • When you receive a call, your Venue 2000 rings just like a telephone, and you see messages on your screen letting you know that you can answer the call. To answer a call: Press CALL/ADD. YouÕll see messages indicating that the system is answering the call. You then see the people at the far-end site on your screen and you can begin your meeting.
Hanging Up When youÕre ready to end your call, you can hang up at the touch of a button. To hang up a call: 1. Press HANG UP. YouÕll see a message asking you if you really want to hang up. If you have both a video call and a voice call active, specify if you want to hang up both calls, the video call, or the voice call.
Setting Do-Not-Disturb Mode If you donÕt want to be disturbed by incoming calls, you can enable Do-Not- Disturb mode. Doing this is like turning off the ringer on your telephone Ñ if someone tries to call you when your system is in this mode, you wonÕt hear a ring.
Adjusting the Sound During your videoconference, you can adjust what you hear from the other site in the meeting as well as what they hear from your site. The buttons shown in white below are the buttons you use when adjusting the sound with either the wireless keypad or the QuickPad: HELP STATUS...
Muting Your Microphones If you want to speak privately to someone at your site during your videoconference, you can mute your microphones so that people at the other site canÕt hear what youÕre saying. To mute your microphones: Press MUTE. The mute icon appears on your screen.
Adjusting the Picture You can use your keypad to adjust what you see on the screen of your Venue¥2000. For instance, you can display or remove the picture-in-picture (PIP) window and you can set camera presets. You can also use your keypad to adjust your cameras and the cameras at the far- end site or, if your system uses Automatic Camera Pointing (see page 36 for a description), you can let your system automatically adjust the cameras.
Your system uses Automatic Camera Pointing if the main camera includes a microphone arm like these: PictureTel 80 PowerCam 100 with LimeLight You can use your wireless keypad to turn Automatic Camera Pointing on or off at any time.
For ideas on how to use Automatic Camera Pointing more effectively, see ÒTips for Using Automatic Camera PointingÓ on page 8. For complete information, see the documentation that came with your PictureTel 80 camera or LimeLight device. Automatic Camera Pointing works only with the main camera. F.Y.I.
Adjusting Cameras During a videoconference, you may need to adjust your cameras or the cameras at the far-end site to show a different speaker or to zoom in or out on the people in the meeting. (Remember that if your system uses Automatic Camera Pointing, you donÕt need to manually adjust your cameras;...
Setting Camera Presets You may know before a videoconference that during the conference you will want the camera to point at a particular person or location, such as at the main speaker or at a whiteboard. Camera presets are buttons that let you set and store camera positions either before or during a meeting.
To set a camera preset with the QuickPad: 1. Select the camera you want to preset by pressing the SEND button for that camera. With the QuickPad, you can set presets for your site only. 2. Press NEAR END in the ADJUST section of the QuickPad. 3.
Doing More While Collaborating Once you feel comfortable with videoconferencing, you might want to try doing more while collaborating. For instance, you can send snapshots or use a VCR with your system. This section describes these advanced features. The buttons shown in white below are the buttons you use when using a VCR with your system or when sending snapshots with either the wireless keypad or the QuickPad: HELP...
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Sending a Snapshot To send a snapshot with the wireless keypad: 1. Select the camera that you want to take the snapshot with by pressing the PREVIEW button for that camera. 2. Adjust the selected camera using POINT and ZOOM (or the manual controls on the camera, if it has them).
Redisplaying a Snapshot If you want to take another look at a snapshot that you sent or received, you can redisplay the snapshot. To redisplay a snapshot with the wireless keypad: Press RECALL SNAPSHOT. The snapshot appears on your screen. It is not sent to the far end unless you press again.
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Recording a Videoconference To record a videoconference: 1. Power on the VCR. 2. Insert a blank videotape into the VCR. You can now begin the videoconference. 3. Press RECORD on the VCR or on the VCR’s remote control when you want to start recording the videoconference.
Using Multipoint In a point-to-point videoconference, thereÕs only one way to participate: your site sees the other site, and the other site sees your site. In a multipoint videoconference, there can be as few as three sites, but there can be many more than that.
Browse mode Browse mode gives you more control over your multipoint videoconference than Voice-Activated mode. If youÕre in Browse mode, you and the other sites donÕt have to view the person whoÕs speaking Ñ each site can look at which- ever site they choose.
Using Browse Mode If you have a wireless keypad, you can use Browse mode. To access Browse mode: Press BROWSE on the wireless keypad. The Browse menu appears. (When youÕre done browsing, you can press the button again to return to Voice-Activated mode.) BROWSE Browse Indicates that this is...
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To select the site you want to browse: 1. From the Browse menu, press to highlight the site you want to view. If the site you want isnÕt on the screen, go to the end of the site list on the Þrst screen, and press again: youÕll automatically see the next screen.
You do not automatically become the broadcaster when you request it nor do you automatically get chair control when you request it. Rather, you have to wait until the person who currently has chair control grants your request. If the multipoint bridge that is being used for this F.Y.I.
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Choose this to release Choose this to grant the chair control so another request to become the Choose this to clear site can have chair broadcaster to the site all requests to become control that requested it first the broadcaster (if, for example, there are too many and you want to start over)
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Selecting the Broadcaster While you have chair control, you can select your site or any other site in the videoconference to be the broadcaster. If you donÕt select a site, everyone in the videoconference will be in Voice-Activated mode; however, once you designate a site to be the broadcaster, no one in the conference can use Voice-Activated mode.
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Browsing in Chair Control Mode The Chair Control Browse menu is similar to the regular Browse menu, except that large dots appear next to the names of the sites that have requested the ßoor. You can get to this Browse menu in either of two ways, as long as you have chair control.
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Dropping a Site The person who has chair control can drop a site from the videoconference at any time. For example, the chairperson may want to drop a site if the people at that site donÕt need to participate in the rest of the meeting. Depending on the type of bridge being used, a site that you drop from the videoconference may not be able to rejoin the conference.
¥ Any error codes or error messages that appeared on your screen ¥ Symptoms of the problem you are experiencing You can Þnd phone numbers for PictureTel Technical Support in your area at the PictureTel web site, www.picturetel.com. You may be asked for information about your system and network conÞguration.
4. Make sure that power is available at the wall outlet. If you are sure that all of these are functioning correctly and you still do not have power to your system, call your PictureTel service provider.
find out what the problem is. If you still canÕt Þx the problem or the tests show a defective component, contact your PictureTel service provider. If the tests show that thereÕs a problem with the network, contact your network service...
5. If your monitor has multiple inputs such as Video 1 and Video 2, make sure that the correct video source is selected. If your screen is still blank, call your PictureTel service provider.
No Sound These are the steps you can take if you canÕt hear any sound during a video call. If you have these Do this... symptoms... While in a call, you 1. Use the VOLUME button on your keypad to canÕt hear the people at increase the volume.
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If you can, the problem may be by telephone (using the with the system, the far end, or the network. Voice Call option). If you still donÕt hear any sound or if you have (continued) found a defective part, call your PictureTel service provider.
If you are still experiencing problems, contact your PictureTel service provider. The wireless keypad may not function properly with low energy F.Y.I. F Y I ßuorescent lights. If you are experiencing problems with your keypad, contact your PictureTel service provider.
Network or Communications Failure If there is a problem with the network interface connection, the message Network may appear brießy when the system is powering on or when youÕre not connected using it. You can also check the Display System Status screen to see if the network is connected or disconnected.
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If you have this And this Do this... symptom... network... You can call most ISDN, ISDN 1. Have the far-end site call your site. sites, but not Triple-BRI If this is successful, proceed with the others. next step. If this is not successful, proceed to Step 4.
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If you have this And this Do this... symptom... network... You can call most ISDN, ISDN 4. If the far-end site is a PictureTel system, sites but not Triple-BRI have them run the Local Channel others. Loopback test from the Loopback Tests menu.
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7. Check that you are dialing the correct OFF-NET numbers for the far-end site. Have the far-end site ask their internal telecommunications department for this information. If you are still experiencing problems, contact your PictureTel service provider.
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3. Run Test ISDN Interface from the Network Subsystem Self-Tests menu. If this test indicates a defective network interface board, call your PictureTel service provider. 4. Run the Network Reflector Loopback test from the Loopback Tests menu to...
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3. If all three LEDs are green, run the Test ISDN Interface test from the Network Subsystem Self-Tests menu. If this test indicates a defective network interface board, call your PictureTel service provider. 4. Run the Network Reflector Loopback test from the Loopback Tests menu to...
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If you have this And this Do this... symptom... network... You can make ISDN 1. Check to see if the site that is attempting outgoing calls Triple-BRI to call you is using the protocol BONDING greater than 128 for inverse multiplexing. kbps, but canÕt All calls placed using inverse multi- receive incoming...
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Contact your network provider to get a loopback number you can call. If this test indicates a defective network interface board, call your PictureTel • service provider. (See the Venue 2000 AdministratorÕs Guide for information on how to interpret results of this test.)
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Network Subsystem Self-Tests menu to determine if the network interface board is defective. If this test indicates a defective board, call your PictureTel service provider. • (See the Venue 2000 AdministratorÕs Guide for information on how to inter-...
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Contact your network provider to get a loopback number you can call. (continued) If this test indicates a defective board, contact your PictureTel service provider. If it indicates a problem with the network, contact your network provider.
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Manual Dial screen. This tests the components of the system. If the test indicates a defective component, contact your PictureTel service provider. If the test doesnÕt indicate a defective component but you still canÕt make or receive calls, contact your network provider.
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(DCD) signal to detect incoming calls. However, some equipment is not conÞgured to use a DCD signal. There- fore, you must use an RI-to-DCD cable provided by PictureTel. Contact your PictureTel service provider for more information. You detect a high V.35/RS-449...
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INC1056E DSU. If this message doesnÕt appear, there may be a problem with the equipment. Contact your PictureTel service provider. If you have veriÞed that the external equipment is set for RS-366 dialing and you are still unable to make outgoing dialed calls, contact your network provider.
System Menu Trees This section contains menu trees for the following system menus: Setup menu System ConÞguration menu System Tests menu To choose an option from a menu, do one of these: Press to select the menu option you want, then press ENTER. Type the number beside the menu option you want.
Setup Menus Here is the menu structure for the Setup menu: Setup 0 Exit Menu 1 Modify Dialing Directory... 2 Do-Not-Disturb 3 Configure System... 4 Test System... Dialing Directory Setup System Configuration System Tests 0 View Previous Menu 0 View Previous Menu 0 View Previous Menu 1 Set General Configuration...
System Configuration Menus Here is the menu structure for the System ConÞguration menus: System Configuration 0 View Previous Menu 1 Set General Configuration... 2 Set Video Configuration... 3 Set Audio Configuration... 4 Set Data Port Configuration... 5 Set Network Configuration... 6 Save or Restore Settings...
System Tests Menus Here is the menu structure for the System Tests menus: System Tests 0 View Previous Menu 1 Run Self-Test... 2 Run Loopback Test... 3 Display System Status... 4 Run System Exercises... 5 Set Remote Access Level 6 Change Remote Access Password Loopback Tests Self-Tests 0 View Previous Menu...
The last worksheet lists the names and phone numbers of people youÕll want to talk to if you need help, such as your system administrator, your PictureTel service provider, and your network provider. You can Þll in the worksheets yourself, or your system administrator may Þll them in for you.
Frequently Called Numbers HereÕs some information about the videoconferencing systems that you may need to call frequently: Site Name System Type Room Phone Number Video Call Number(s) ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________ ________________ ____________ ___________________ ___________________...
System Information • HereÕs some information you might need to know about the Venue 2000 youÕre using: Room Location: __________________________________________ Room Phone Number: __________________________________________ Video Call Number(s): __________________________________________ Network Type: __________________________________________ System Serial Number: __________________________________________ Note: You can Þnd the serial number at the rear of the system. ItÕs the eight-digit number located in the center of the backplane.
Here are numbers you can use if you need help with your videoconferencing system: System Administrator’s Name Phone Number ___________________________________ _____________________________ ___________________________________ _____________________________ ___________________________________ _____________________________ PictureTel Service Provider’s Name Phone Number ___________________________________ _____________________________ ___________________________________ _____________________________ ___________________________________ _____________________________ Network Provider’s Name Phone Number...
Index Index broadcaster clearing requests to become 50 adjusting definition of 46 picture 35 granting request to become 50 sound 33 selecting 51 volume 34 viewing the default 48 answering a call 30 Broadcaster menu 51 audio BROWSE button 16 not hearing any 59 Browse menu 47 tips 9...
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39 tips for using 10 Dialing Directory using LimeLight 36 making a call from 22 using PictureTel 80 36 saving the last dialed number 23 using presets 40 using speed-dial numbers 22 camera presets Dialing Directory screen 22...
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Do-Not-Disturb mode help description of 32 getting 2 setting 32 worksheet listing numbers to call 82 Drop Site menu 53 HELP button on QuickPad 14 dropping a site 53 on wireless keypad 17 E1 network, troubleshooting 72 Incoming Call message 30 ending ISDN network, troubleshooting 63 multipoint call 50...
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45 picture, adjusting 35 using 45 using Browse mode 47 picture-in-picture (PIP) window 37 using Chair Control mode 49 PictureTel 80, tips for using 8 using Voice-Activated mode 46 PIP button multipoint bridge 25 on QuickPad 13 MUTE button...
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problem solving SET button blank screen 58 on QuickPad 13 network or communications failure 62 on wireless keypad 16 no sound 59 SETUP button no system menus 61 on QuickPad 14 no system power 56 on wireless keypad 17 system fails power-on tests 57 Setup menu problems, solving 55 accessing 23...
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STATUS button on QuickPad 14 V.35/RS-449 network, troubleshooting 73 on wireless keypad 17 status, checking 62 playing a videotape 44 support, calling 55 previewing video from 44 using to record a videoconference 44 switched-56 network, troubleshooting 70 using with your system 43 system administrator, name and number 82 VCR button System Configuration menus 77...
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worksheets 79 ZOOM button on QuickPad 12 on wireless keypad 15...
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