Continued - Toshiba VP 300 Installation Instructions Manual

5-62 Installation and Maintenance Manual
Table 5-3 Hardware Error Types and Remedies (continued)
Error Type:Name
24: PBX Integration

(continued)

REMEDY: If DATA-2 = 00 or 03, clear the Hardware Error Table. If error persists, check
PBX configuration of the digital display phone lines that connect to the
Integration Card. If DATA–2 = 02, the extension number is not configured for
Message Waiting. The extension number is determined from the user number,
which is in DATA–3 and DATA–4. For example: DATA 3 = 01; DATA 4 = 33
= USER #0133. At the @ prompt, enter L MAILBOX to get the mailbox number.
The VP 300 returns the MAILBOX number causing the error. A zero (0) must be
entered before the mailbox number. For example:
@ L M 0133
Mailbox: 341
08 COULDN'T GET CALL INFO, PROBABLY GLARE:
The Integration Card was not able to determine the call information on the last
call that came in on Port DATA-3.
DATA-2 + REPLY TYPE (38 = BAD DISPLAY, 39 = GLARE)
DATA-3 = PORT CALL CAME IN ON (1...16)
DATA-4 = UNUSED
REMEDY: Check the digit display telephone line configuration in the PBX. Pay
09 GOT CALL, BUT NO CALL RECORD (OR CALL RECORD WAS
TOOLATE):
DATA-2 = PORT # CALL CAME IN ON
DATA-3 = NOT USED
DATA-4 = NOT USED
The call rang in on Port but the Integration Card (e.g. MIC) didn't send the call
information. Therefore, the VP 300 Port answered the call after 5 rings and
played the generic company greeting.
REMEDY: Check the digital display telephone line configuration in the PBX.
Toshiba VP Systems Release 7.1 July, 1994
Source
Problem with the
Integration Card
particular attention to the Port appearances on the keys. If the
configuration is correct and the problem persists, call Toshiba
Technical Support.
Pay particular attention to the Port appearances on the keys. If the
configuration is correct and the problem persists, call Toshiba
Technical Support.
Remedy
This error pertains only to certain
integrated systems. The following
outlines the probable cause and
suggested remedy for that error,
depending upon the DATA fields.
Priority
2