Toshiba VP 300 Installation Instructions Manual page 115

DEFAULTED TO
ASSISTANCE
(Peg 138)
0
DIALED FOR
ASSISTANCE
(Peg 127)
LEFT A MESSAGE
AT THE TONE
(Peg 140)
#
PRESSED
TO LOG ON
(Peg 131)
* TO MAKE A
QUICK MESSAGE
(Peg 133)
CALLER WAS A
NETWORK UNIT
(Peg 135)
CALLER WAS A
DID/E&M UNIT
(Peg 136)
OTHER
Number of times callers did nothing (e.g. rotary dial) and were
transferred to attendant or intercept position.
Beginning with Release 7.1, if the call is integrated with a
call record, default to assistance is pegged under Subsequent
Actions.
Number of times callers pressed
attendant or intercept position.
Beginning with Release 7.1, if the call is integrated with a
call record, pressing
Subsequent Actions.
Number of times callers left a message as an initial action. This also
includes instances where Next Mailbox gives the caller a greeting
and takes a message without the caller entering any digits.
Number of times callers pressed
successful and unsuccessful logons).
Beginning with Release 7.1, if the call is integrated with a
call record, logon is pegged under Subsequent Actions.
Number of times callers pressed
Number of times caller identified itself as a Network system. That
is, the call was from another network location.
Number of times a caller identified itself as a DID/E&M system.
(Not applicable to Toshiba VP Systems.)
Miscellaneous category including:
9 9
•
Caller dialed .
•
A VP 300 port called a CX port (extension forwarded to the
VP 300).
•
Caller dialed invalid first digit (e.g.,
•
Caller disconnected (detected hang-up events or from DID
Interface).
•
Caller has not taken initial action.
•
With Adaptive Integration:
— Direct call into the VP 300 where caller hangs up or
9 9
dials .
— Direct internal call into the VP 300 where caller
accesses Quick Greeting Activation.
REPORTS
0
and were transferred to
0
for assistance is pegged under
#
to enter a mailbox (includes
*
to make a Quick Message.
9
).
Toshiba VP Systems Release 7.1 July, 1994
4-7