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Toshiba VP 300 Installation Instructions Manual

Voice processing
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Table of Contents
VOICE PROCESSING
INSTALLATION & MAINTENANCE MANUAL
© COPYRIGHT Toshiba America Information Systems, Inc. 1994
© COPYRIGHT VMX, INC. 1984, 1985, 1986, 1987, 1988, 1989, 1990, 1991, 1992, 1993, 1994
All rights reserved. No part of this manual may be reproduced or transmitted in any form or by any
means electronic, or mechanical, including photocopying, recording, or by any information storage
and retrieval systems, without permission in writing from Toshiba America Information Systems, Inc.
The following are trademarks of Toshiba America Information Systems, Inc.
TOSHIBA VP™
The following are registered trademarks of VMX, Inc.:
VMX®
Voicenet®
The following are trademarks of VMX, Inc.:
IntraMessaging™
Personal Assistance™
Adaptive Integration™
NOTE: Whenever the term "VP 300s/300" is encountered in this manual, please substitute it with
the term "VP 200 and VP 300".
VP 300 INSTALLATION AND MAINTENANCE MANUAL 7.1
Serial Number:
VP 300
July 1994
Item Number: V P 3 - M A - M A I N - 7 . 1
Printed in USA

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  • Page 1 All rights reserved. No part of this manual may be reproduced or transmitted in any form or by any means electronic, or mechanical, including photocopying, recording, or by any information storage and retrieval systems, without permission in writing from Toshiba America Information Systems, Inc. The following are trademarks of Toshiba America Information Systems, Inc.
  • Page 3: Table Of Contents

    Shelf B and Shelf C Slots ........................1-13 Additional Subsystems ........................1-16 Chapter 2 Preparing the Phone System How the VP 300 Works with the Phone System ................Determining Necessary Changes ..................... Changes to Central Office Trunking ....................Changes to the Phone System ......................
  • Page 4 Hard Disk Procedures ........................6-45 Chapter 7 Standard DTMF Integration Standard DTMF Integration vs. Adaptive Integration ..............Standard DTMF Integration ......................VP 300/PBX Interaction in Standard DTMF Integration ..............Chapter 8 Adaptive Integration Adaptive Integration ........................Types of Adaptive Integration......................
  • Page 5 Toshiba VP 300 Installation & Maintenance Manual Table of Contents Section Description Page Chapter 10 Mitel Integration 10.1 Mitel SX-200 Digital......................... 10.1-1 10.2 Mitel SX-100 and SX-200 Analog ....................10.2-1 10.3 Mitel SX-2000..........................10.3-1 Chapter 11 DAC Installation 11.1 FCC Notice to the Users ........................11-1 11.2...
  • Page 6 VP 300 Cabinet Inside Rear View ....................Diagram of Slots in Shelf A of the VP 300..................Diagram of Slots in Shelves B and C of the VP 300 ............... 1-13 Chapter 2 Preparing the Phone System All Incoming Calls Answered by the VP 300 ...................
  • Page 7 5-21 Ring/No Answer Tone Timing Failure ....................5-115 Chapter 7 Standard DTMF Integration VP 300/PBX Interaction — Standard DTMF Integration, Primary and Secondary Answering ..VP 300/PBX Interaction — Standard DTMF Integration, Secondary Answering Only ...... Chapter 8 Adaptive Integration VP 300/PBX Interaction in Enhanced DTMF In-band Integration Environment ........
  • Page 8 Input Circuit Current Capacity ......................Input Power Requirements........................ Equipment Provided by Distributor....................DCE Pinouts for RS-232C Terminal to VP 300 Cable Connections ..........3-11 External Modem Pinouts ........................3-12 Power Supply Output Rating and Acceptable Operating Ranges............. 3-23 DAC Installation Kit Part #740-6045-001 ..................3-32 66M4-4W Connector Block Designators ...................
  • Page 9 Toshiba VP 300 Installation & Maintenance Table of Contents — Tables Table Description Page Chapter 11 DC Installation 11-1 SLOTS Table Configuration Changes....................11-6 11-2 DAC I/O Panel DP EXT Connections....................11-12 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 11 Shelf B Motherboard ........................1-15 Shelf C Motherboard ........................1-15 Additional Subsystems ........................1-16 System Terminal Port ......................... 1-16 Fan Tray ............................. 1-16 Power Line Filter ........................1-16 System Alarm Relays ......................... 1-16 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 12 VP 300 Cabinet Rear View ....................... VP 300 Cabinet Inside Rear View ..................... Diagram of Slots in Shelf A of the VP 300 ..................Diagram of Slots in Shelves B and C of the VP 300 ................. 1-13 Table Description Page VP 300/VP Subsystems ........................
  • Page 13 Cabinet structure — Shelf A and Shelf B • Description of the VP 300 subsystems • Diagrams of the front and rear views of the VP 300 cabinet • Diagrams of the contents of Shelves A and B Toshiba VP Systems Release 7.1 July, 1994...
  • Page 15: Quick Reference Guide

    Cabinet Weight 220 pounds (100 kg) maximum, depending on configuration Air Intake 300 cfm Air Filter Washable, installed in door Cable Access Rear Service Access Front, locked door Rack Mount l9-inch (48.3 cm), optional Toshiba VP Systems Release 7.1 July, 1994...
  • Page 16 -200 feet to 10,000 feet (-61 meters to 3,048 meters) Non-operating, transit: -200 feet to 40,000 feet (-61 meters to 12,192 meters) Non-operating, storage: -200 feet to 10,000 feet (-61 meters to 3,048 meters) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 17: Continued

    DB9, rear access Certifications FCC Part 15, Class A FCC Part 68, 4-port LIC Registration: EQ9USA-18290-VM-T Ringer Equivalence Number: 0.7A VDE B UL1459 Designed to meet CSA, DOC, TUV, JATE, and BABT regulations Toshiba VP Systems Release 7.1 July, 1994...
  • Page 18 System Adjustments Cabinet Adjustments Levelers Internal Adjustments None Time of Day Clock Accuracy Plus or minus 1 min/mo (at 77F/25C) Battery Hold Time > 1 year (at 77F/25C) Battery Life 10 years (at 77F/25C) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 19 Quick Reference Guide Hardware Toshiba VP 300 System Specifications Toshiba VP Systems Release 7.1 July, 1994...
  • Page 20 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 21: Chapter 1 Hardware

    HARDWARE VP 300 HARDWARE This section provides an overview of the VP 300 hardware. Figure 1-1 shows the VP 300 cabinet shelf structure. Figures 1-2 through 1-4 show the inside front and rear views of the VP 300. I VP 300 Cabinet...
  • Page 22: Vp 300 Cabinet Shelf Structure

    OFF/ON Switch A12 A13 A14 Fan Assembly Shelf B Shelf C For Release 5.3, cannot have TLC or Integration Card. For Release 5.3, cannot have TLC. Figure 1-1 VP 300 Cabinet Shelf Structure Toshiba VP Systems Release 7.1 July, 1994...
  • Page 23: Vp 300 Cabinet Inside Front View

    System Terminal Port (SP1 Connector) LIC4 LIC8 CPU (Slot A14) ON/OFF Switch Power Supply Unit Floppy Signal Cable Fan Tray Load/Backup Device (Floppy Drive) Disk Drive Assembly Figure 1-2 VP 300 Cabinet Inside Front View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 24: Vp 300 Cabinet Rear View

    P10 P9 P8 P7 P6 P5 P4 P3 P2 P1 50-pin (25 pair) Amphenol connectors Power Cord Cable Tiedown Points Tapped Mounting Holes for securing DAC panel Earth Ground Connection Point Figure 1-3 VP 300 Cabinet Rear View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 25: Vp 300 Cabinet Inside Rear View

    Fan Tray Power Harness SCSI Bus Jumper Cable Main Disk Drive (3 places) Power Harness Disk Drive Motherboard (shelf B) Disk Drive Motherboard (shelf C) Figure 1-4 VP 300 Cabinet Inside Rear View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 26: Vp 300/Vp Subsystems

    Installation and Maintenance Manual I Subsystems The following table lists each VP 300 subsystem name, abbreviation, part number, and a brief description. Following the table is a description of each subsystem. Table 1-1 VP 300/VP Subsystems Subsystem (Abbreviation) Part Number...
  • Page 27: Continued

    Air Filter 840-6013-001 Washable air filter. Option Control Chip FK90004 Contains information concerning the software (OCC) options the VP 300 is equipped with. DAC Power Supply 740-6050-001 Provides 48 VDC to DAC I/O panel. Assembly DAC I/O Panel 740-6051-001 Concentrates lines from up to four DAC boards into connector.
  • Page 28: Diagram Of Slots In Shelf A Of The Vp 300

    Shelf A contains 12 card slots as well as the Voice Control Unit in slot A13, the Central Processing Unit in slot A14, and the Power Supply Unit in slot A15. The card slots in Shelf A of the VP 300 cabinet may contain the following, dependent on the software release installed.
  • Page 29: Line Interface Card (Lic)

    The first TLC must be installed in slot A1. Standard line cards can be installed in slots beyond the TLC cards. A VP 300 at Release 6.1 and later may contain a maximum of 64 ports including TLC and LIC ports.
  • Page 30: Integration Cards

    I Central Processing Unit (CPU) The Central Processing Unit (CPU), located in slot A14, is the master control unit for the VP 300. The CPU controls the VCU and the optional integration cards. The CPU contains four serial I/O ports.
  • Page 31: Power Supply Unit Dc Voltages

    The PSU may not be installed or removed with the circuit breaker in the ON position. Refer to INSTALLATION, Installation Requirements, for instructions for installing a VP 300 powered by a –48 VDC PSU.
  • Page 32: Shelf A Motherboard

    I Option Control Chip (OCC) The Option Control Chip (OCC) is located on the Motherboard in shelf A, directly behind the PSU. The OCC holds information concerning the system configuration and software options the VP 300 is equipped with. The OCC must always remain with the system it was purchased for. If the Motherboard requires replacement, the OCC must be transferred from the old Motherboard to the replacement Motherboard.
  • Page 33: Shelf B And Shelf C Slots

    HARDWARE SHELF B AND SHELF C SLOTS The slots in shelves B and C allow various configurations of VP 300 hard disk drives, and contain the system's load/backup device. The following is the disk drive usage by slot number. Shelf B of VP 300 Cabinet...
  • Page 34: Hard Disk Drives (Hd)

    A portion of the total hard disk capacity is reserved for system software, configuration database, and system prompts. Each disk is rated according to the voice storage time available. A VP 300 cabinet can contain from 8 to 350 hours of voice storage for systems at Release 5.4 and earlier, and 8 to 550 hours of storage for systems at Release 6.1 and later.
  • Page 35: Load/Backup Device

    Shelf B Motherboard provides +12V power connection to the fan tray. I Shelf C Motherboard The shelf C Motherboard provides system/voice SCSI bus connection, power distribution, and ID signals to disk assemblies installed in slots C1 through C4. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 36: Additional Subsystems

    The fan tray is a plug-in fan assembly used for system cooling. The fan tray is installed in the center of the VP 300 cabinet, between shelves A and B. The fan assembly is accessible from the front of the cabinet.
  • Page 37: Trunks

    Implementing the VP 300 on PBXs Without DIL Feature..............2-12 Upgrade the PBX to a Feature Package Offering the DIL Feature..........2-12 Use DID Numbers........................2-12 Place the Console in Night Mode....................2-12 Arrange for Trunks to Call Divert to the VP 300 Ports ............... 2-13 Figures Figure Description Page All Incoming Calls Answered by the VP 300 ..................
  • Page 38 It assumes familiarity with some PBX concepts. Changes need to be made to the phone system for the VP 300. Some are changes to the PBX, others are done in the Central Office (CO). This may require lead time. Work with the client to determine who will make the changes and how long they will take.
  • Page 39: Chapter 2 Preparing The Phone System

    A VP 300 port is in use during the entire time it takes to answer a call, dial the extension the caller entered, and connect the caller to the requested extension. When the called party answers, the VP 300 connects the caller to that extension and drops out of the connection.
  • Page 40: Answering Incoming Calls

    (Direct In Lines), allows trunks to be directed to a specific extension or hunt group instead of the console. The PBX may be set up to direct all or only some incoming trunks to the VP 300. For example, the main company number may go to the attendant, while a second trunk group, with a different listed directory number, can be directed to the VP 300.
  • Page 41: Acting As A Message Center

    I Acting as a Message Center The VP 300 can also be set up to answer forwarded calls and act as a message center. For example, a company with Centrex service already has a means of getting calls directly to a station. When the station is busy or does not answer, the station can be forwarded to a VP 300 hunt group to take a message.
  • Page 42: Determining Necessary Changes

    Perform a survey of the existing phone system during the initial phase of the implementation process. From the descriptions of the application(s), decisions are made about how the VP 300 should be used. Refer to the Product Description manual – IMPLEMENTATION for a list of questions to ask during the survey.
  • Page 43: Changes To Central Office Trunking

    When you decide how many trunks to direct to the VP 300, remember each trunk is occupied from the time the call is placed until the caller hangs up. As a result, the VP 300 can answer incoming calls from more trunks than it has ports.
  • Page 44 (The VP 300 supplier) may order connection and disconnection of telephone-company provided services and equipment. We hereby acknowledge that (the VP 300 supplier) may obligate us for installation and other charges that may appear on our telephone bill. This authorization does not preclude our ability to act on our own behalf as necessary.
  • Page 45: Changes To The Phone System

    “terminal” hunt group with the attendant, if possible, or other intercept position as the last member of the hunt. When all the VP 300 ports are busy, calls hunt to this last member of the group for answer.
  • Page 46: Called Extensions

    Direct In Lines, or DIT, Direct In Trunks. If the phone system does not provide a DIL-type feature, refer to Implementing the VP 300 on PBXs Without DIL Feature in this chapter. If you are trying to determine the appropriate feature, first look for DIL, the most commonly used name.
  • Page 47: Trunk Selection

    Provide a Service Provider Letter (Figure 2-4) to the PBX vendor indicating the changes needed to the PBX for the VP 300, and schedule the changes. If possible, try to use the PBX’s terminology when requesting these changes. You may also want to provide them with information from this chapter.
  • Page 48 PBX to the VP 300 hunt group pilot number. Cut-over of these trunks to the VP 300 will begin at (time am/pm) on (date). Any programming of the (name of DIL feature) will need to be ready by this time.
  • Page 49 UL Registration UL1459 3. Or other location where the VP 300 unit will be placed. Refer to the environmental requirements in INSTALLATION, Installation Requirements, in this manual. If more than one hunt group is required, specify the number of extensions for each hunt group.
  • Page 50: Implementing The Vp 300 On Pbxs Without Dil Feature

    Callers may be given a number that is a DID extension answered by the VP 300. This is especially suitable where a second number (not the main company number) is to be established for company employees, friends, family and frequent callers to call to reach extensions or receive information.
  • Page 51: Arrange For Trunks To Call Divert To The Vp 300 Ports

    (through the PBX) the VP 300 hunt group number. The appropriate number of VP 300 ports, as well as one additional extension per trunk to be diverted to the VP 300, are required.
  • Page 52 2-14 Installation and Maintenance Manual Toshiba VP Systems Release 6.1 February, 1993...
  • Page 53 Terminal/Teleprinter Installation ....................3-11 Compatible Terminals ........................ 3-11 RS-232C Terminal to VP 300 Cable Connections ..............3-11 Connecting an External Modem to the VP 300 ................3-12 Connecting to the Internal Modem ..................... 3-13 Pin Assignments ..........................3-15 Four-Port Line Interface Card (LIC4) 50-Pin Connector Pin-outs ..........3-16 Eight-Port Line Interface Card (LIC8) and Telemarketing Line Card (TLC) 50-Pin Connector Pin-outs ......................
  • Page 54 Input Circuit Current Capacity ......................Input Power Requirements........................ Equipment Provided by Distributor....................DCE Pin-outs for RS-232C Terminal to VP 300 Cable Connections ..........3-11 External Modem Pin-outs ........................3-12 Power Supply Output Rating and Acceptable Operating Ranges............. 3-23 DAC Installation Kit Part #740-6045-001 ..................3-32 66M4-4W Connector Block Designators ...................
  • Page 55 This chapter provides detailed instructions and procedures for installing the VP 300. The procedures assume the installation site meets the electrical and environmental requirements for the VP 300 system as described in the Installation Requirements section of this chapter. Included in this chapter are the following sections: •...
  • Page 56 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 57: Receiving The Equipment

    100 pounds (45.4 kg). I Inspecting for Shipping Damage Before accepting delivery of a VP 300 from the carrier, inspect the shock indicator and packaging. If the shock indicator is tripped or the packaging has external damage, note the condition on the waybill and require that the delivery agent sign the waybill.
  • Page 58: Reshipping Procedures

    10. Replace the front door. 11. When the VP 300 is installed, the levelers should be adjusted until the top of the cabinet is level and does not wobble. A bubble level is recommended for this purpose. No special tools are required to adjust the leveling feet.
  • Page 59: Chapter 3 Installation

    PREPARING THE PHONE SYSTEM in this manual. Site Requirements Install the VP 300 in a dust-free location. Keep the VP 300 separate from other equipment that may produce heat, generate strong magnetic fields or produce vibration.
  • Page 60: Vp 300 Floor Plan For Domestic Installation

    Installation and Maintenance Manual Figure 3-1 VP 300 Floor Plan for Domestic Installation Toshiba VP Systems Release 7.1 July, 1994...
  • Page 61: Input Circuit Current Capacity

    The following are guidelines for calculating the input power requirements of a VP 300 system. If the VP 300 is powered by an AC UPS or a –48 VDC source, the input power requirement should be calculated to ensure that the correct capacity power source is chosen.
  • Page 62: Input Power Requirements

    20 W 1 integration card 10 W 2 voice/system disk drives 50 W — — — — — — — Total input power 230 W Total VA rating (1.5 x 230) 345 VA Toshiba VP Systems Release 7.1 July, 1994...
  • Page 63 Following are the steps for installation: 1. Locate the VP 300 near the –48 VDC power source. Turn OFF the power to the DC power source outlet where the VP 300 will be connected. Open the front door of the cabinet and verify that the power switch on the Power Supply Unit (PSU) is in the OFF position.
  • Page 64: Vp 300 Dc Cover

    Installation and Maintenance Manual Terminal Block DC Filter Assembly Positive Lead Negative Lead Cover Ground Lead Conduit Strain Relief Conduit Figure 3-1.1 VP 300 DC Cover Toshiba VP Systems Release 7.1 July, 1994...
  • Page 65: Field Wiring For –48 Vdc Powered Vp 300

    Figure 3-2 Field Wiring for –48 VDC Powered VP 300 Cabinet When the VP 300 is installed, the levelers should be adjusted until the top of the Requirements cabinet is level and does not rock. A bubble level is recommended for this purpose.
  • Page 66: Pbx Preparation

    3-10 Installation and Maintenance Manual PBX PREPARATION Instructions for preparing the PBX for the installation of the VP 300 are covered in the PREPARING THE PHONE SYSTEM chapter of this manual. Refer to that chapter for: • PBX database changes •...
  • Page 67: Terminal Communications

    RS-232C specifications. I Terminal/Teleprinter Installation It is recommended that the maximum distance between the terminal and the VP 300 be no greater than 50 feet, the length of a standard RS-232C cable. The VP 300 uses even parity, 7 data bits, 1 stop bit, and X-ON/X-OFF protocol.
  • Page 68: First And Second Rs-232C Serial Port Cable Pin Outs For Connection To Terminal Equipment

    An external modem may be used if a dedicated modem connection is required, or if a modem of baud rate different from the VP 300 internal modem is required. A modem that supports standard baud rate (300 to 9600 baud) may be connected to the VP 300 System Terminal Port.
  • Page 69: Vp 300 To External Modem Pinouts

    3-13 The VP 300 requires pin 4 (RTS) to be TRUE or left open, and pin 20, Data Terminal Ready (DTR), to be TRUE. It is required that the modem provide DCD (pin 8) and CTS (pin 5) at the modem connector, i.e., DTR (pin 20) and RTS (pin 4) at the VP 300 connector.
  • Page 70 If you do not hear a high-pitched tone, repeat steps 1 through 3. 5. Hang up the receiver if step 4 was successful. The VP 300 automatically adjusts to the modem’s baud rate, which must be either 300 or 1200 baud. Call the VP 300...
  • Page 71: Pin Assignments

    50-Pin Male Telco Connector Pinouts The following pages contain charts showing the pin assignments for the following: • Line Interface Card (LIC) • Telemarketing Line Card (TLC) • Direct Access Card (DAC) • External Alarm Port (J5) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 72 If an LIC4 is installed in slot A1, it uses 50-pin telco connector P1; if installed in slot A2, it uses connector P2, etc. 50-Pin Number Signal Function 50-Pin Number Signal Function RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 73 If an LIC8 or TLC is installed in slot A1, it uses 50-pin telco connector P1; if installed in slot A2, it uses connector P2, etc 50-Pin Number Signal Function 50-Pin Number Signal Function RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4 RING5 TIP5 RING6 TIP6 RING 7 TIP7 RING8 TIP8 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 74 If a DAC card is installed in slot A1, it uses 50-pin telco connector P1; if installed in slot A2, it uses connector P2, etc. 50-Pin Number Signal Function 50-Pin Number Signal Function RING1 TIP1 RING2 TIP2 -48V1 GND1 RING3 TIP3 RING4 TIP4 -48V2 GND2 -48V3 GND3 -48V4 GND4 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 75: Direct Access Card I/O Panel Power Connector (P6) Pin Assignments

    4TIP2 4RING3 4TIP3 4RING4 4TIP4 I Direct Access Card I/O Panel Power Connector (P6) Pin Assignments The following is the pin assignment for the DAC I/O panel power connector P6. Function –48 VDC Toshiba VP Systems Release 7.1 July, 1994...
  • Page 76: External Alarm Port (J5) Pin-Outs

    Both Relay A and Relay B are rated at: • 48 V DC maximum • 0.5 Amp maximum The link loop is rated at: • 12 V DC maximum • 200 ma maximum Toshiba VP Systems Release 7.1 July, 1994...
  • Page 77: Communicating With The System

    COMMUNICATING WITH THE SYSTEM The VP 300 indicates it is ready to receive commands or other input by displaying a prompt character. The actual prompt character that is displayed indicates whether you are at the operating system level or within the INSTALL or UPDATE programs.
  • Page 78: Vp 300 Hardware Installation

    3-22 Installation and Maintenance Manual VP 300 HARDWARE INSTALLATION System physical installation begins by connecting the printer to the VP 300, applying power and observing the VP 300 selftest. Powering Up Connect the VP 300 power cord to the dedicated power circuit and turn the cabinet power switch to ON.
  • Page 79: System Startup

    Turn ON your terminal and set the baud rate to any of the valid rates (300, 600, 1200, 2400, 4800, 9600, or 19200). At any of these baud rates, the VP 300 prints or displays the diagnostic status. Turn ON the power to the cabinet.
  • Page 80 PCAs should respond as described in Powering Up in this section. If the diagnostics are not successful, the VP 300 restarts the testing routine. If a problem is found, the terminal displays a specific error type. Refer to the MAINTENANCE chapter of this manual to interpret the error code and select the maintenance action required.
  • Page 81: Rack Mount Installation

    INSTALLATION 3-25 RACK MOUNT INSTALLATION The VP 300 can be installed in a 19" rack. Figure 3-6 illustrates a rack mount installation. VP 300 10 mounting screws (supplied in Toshiba Rack Mount Kit) 2 rack mounting brackets, one each side (supplied in...
  • Page 82 If the VP 300 is currently in service, make sure that all cables connected to the back of the cabinet are long enough to reach the cabinet when it is mounted in the rack.
  • Page 83 Be sure to note the cable positions, since they must be reconnected exactly as they were. Install the rack mounting brackets to the front vertical flanges of the VP 300 cabinet with the screws provided, using a phillips screw driver. Refer to Figure 3-6.
  • Page 84 If the VP 300 is to be shipped, refer to Receiving the Equipment, Reshipping Procedures section, in this chapter. 10. If the VP 300 is to be put back into service, install all cables in the back of the cabinet as they were before beginning this procedure.
  • Page 85: Software Installation

    When prompted, enter data as described in the Configuration manual to define the database. Answer Y when the VP 300 asks if you want to save the configuration to diskette. Follow the VP 300’s directions to insert the floppy configuration diskette in the drive.
  • Page 86 @ prompt, type UP and press to enter the UPDATE program. At the "." prompt, you may enter an UPDATE command. Refer to the Configuration manual — UPDATE TABLE, Understanding Update. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 87: Connecting The Phone System To The Vp 300

    Overview VP 300 to a 66M4-4W connector block which is mounted on a backboard. Each 25-pair cable supports four ports, or one slot on the VP 300. The VP 300 is then connected to the PBX using jumper wire. It is recommended that the PBX extensions to be associated with the VP 300 be terminated on a 66M connector block, or equivalent, for ease of installation and fault isolation.
  • Page 88: Dac Installation Kit Part #740-6045-001

    Mount the block with the word “TOP” (embossed in the plastic, located in the upper left hand side of the block) facing up. Refer to Figure 3-8. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 89: Connector Block

    3 in to slot 1 in VP 300 VP 300 Jack 4 (D) Jack 2 (B) to slot 4 in to slot 2 in VP 300 VP 300 Figue 3-8 Connector Block Toshiba VP Systems Release 7.1 July, 1994...
  • Page 90: Cabinet To Block Connection

    Do not touch the pins on the connector block with your fingers or with dirty tools. The pins may oxidize and “go open” after a few months. • Tip is always above Ring on the block when a pair is punched down. Refer to Table 3-8. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 91: M4-4W Connector Block Designators

    VIO-ORG TA22 TB22 TC22 TD22 ORG-VIO RA22 RB22 RC22 RD22 VIO-GRN TA23 TB23 TC23 TD23 GRN-VIO RA23 RB23 RC23 RD23 VIO-BRN TA24 TB24 TC24 TD24 BRN-VIO RA24 RB24 RC24 RD24 VIO-SLT SLT-VIO USED Toshiba VP Systems Release 7.1 July, 1994...
  • Page 92: Vp 300 Testing

    The VP 300 should always be checked for proper operation after the configuration database is installed or changes are made. In addition to the system test, other tests should be made before the VP 300 is connected. These tests are described in this section. The tests require the following equipment:...
  • Page 93 Determine the cause and correct the problem before continuing. 3. PBX FUNCTIONAL TEST Verify that each VP 300 port extension can initiate a transfer by doing a hookswitch flash and a transfer code or just a hookswitch flash, before dialing an extension number. Also, verify that you can reconnect to the caller when the extension called is not answered or busy.
  • Page 94 Please leave a private message at the tone, dial another Extension number or dial zero for assistance.” If the mailbox has not been entered in the USER Table, the VP 300 does not offer to take a message.
  • Page 95 Determine the cause and correct the problem before continuing. C. Make sure telephone C is busy by taking it off-hook. Enter the extension number for telephone D. Did the VP 300 respond with the prompt: “Thank you, just a moment...” (Primary Answer Mode Example).
  • Page 96 3-40 Installation and Maintenance Manual If other calls are being made into VP 300, all ports may not be idle. If they are not all idle, check to see if anyone else is calling. If the terminal is connected remotely, one of the ports shows the modem as MOD.
  • Page 97 INSTALLATION 3-41 F. Does the call divert to the correct alternate answer point when the VP 300 does not answer? G. Reconnect the modular line cords. H. From the terminal, type TE C 1. The VP 300 should respond showing each port forwarded (PORT X FORWARDED) until all ports have been forwarded.
  • Page 98 Verify that all trunks directed to the VP 300 are in working order. A. From telephone A, call outside the PBX and back in on the first trunk dedicated to the VP 300. B. Does the VP 300 answer properly? YES ➧...
  • Page 99 ➧ Determine the cause and correct the problem before continuing. 12. MESSAGE WAITING A. From telephone A, call out and back in on a trunk dedicated to a VP 300 port. B. Does the VP 300 answer properly? YES ➧...
  • Page 100 Continue. ➧ Determine the cause and correct the problem before continuing. K. Press 3 to Erase the message, then press 9 to exit the mailbox. Does the VP 300 respond with “X messages will be erased” ? YES ➧ Press 9 to exit the system. The VP 300 should respond with “good-bye.”...
  • Page 101: Testing The Installation And Telephone Changes

    _____ Dedicated fuse or breaker _____ Dedicated 115V 60hz AC Receptable _____ Other Required Equipment _____ Modular line cord _____ RJ11 jacks/equivalent _____ 66M4-4W connector block _____ 10-ft male-to-female 25- pair connectors _____ Self-tapping sheet metal screws Toshiba VP Systems Release 7.1 July, 1994...
  • Page 102: Continued

    _____ RS-232C interface cable PBX Preparation _____ Survey phone system (Y/N) _____ Additional 2500-type extensions (as required) _____ Install and label the VP 300 ports _____ PBX COS changes for the VP 300 port extensions _____ Forwarding _____ Off-site calls, no call...
  • Page 103 Ring-No-Answer Extension _____ 6 Busy Extension _____ 7 Hunt Group Operation _____ 8 Fail-Safe Operation _____ 9 Trunk to the VP 300 Operation _____ 10 Verifying Trunks _____ 11 Intercept Extension (the VP 300) _____ 12 Message Waiting Toshiba VP Systems Release 7.1...
  • Page 104 Installation and Maintenance Manual Person Chapter Responsible Scheduled Completed Trunks PREPARING THE PHONE _____ Quantity to the VP 300 SYSTEM _____ Dedicate to Hunt Group(s) _____ Group 1 _____ Group 2 _____ Group 3 _____ No Station Restriction, if applicable...
  • Page 105 All Port Statistics ........................4-28 Mailbox Usage ..........................4-30 4.10 User Status Detail ..........................4-31 4.11 Integration Calling Statistics ......................4-32 4.12 System Performance by COS ......................4-34 Callers Initial Action ........................4-35 Subsequent Actions ........................4-36 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 106 INTRODUCTION Reports provide statistics on the operation and usage of the VP 300 and give system owners the ability to monitor various operational aspects of the VP 300. Reports may be accessed at any time through the systems administration terminal.
  • Page 107 Information pertains to INDIVIDUAL, GROUP, and ALL PORT STATISTICS. This report is cleared when the System Performance report is cleared. Mailbox Usage Shows mailbox usage time. Usage includes logon time and access time. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 108 Shows information about the type of non-integrated or Statistics integrated calls a mailbox receives. (Beginning with Release 7.1) System Performance by Provides call and message statistics for ports/trunks by COS. (Beginning with Release 7.1) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 109: Chapter 4 Reports

    REPORTS LISTING AND CLEARING REPORTS The VP 300 offers reports that provide both system-wide and mailbox statistics. Prior to Release 7.1, the eight reports collected and stored information. Beginning with Release 7.1, two additional reports were added. The 10 reports available are: 1.
  • Page 110: Listing User Statistics (Selections 3 Or 4)

    “READY PRINTER, THEN PRESS RETURN.” I Listing User Statistics (Selections 3 or 4) Once a User Statistics, Mailbox Usage, or User Status Detail report has been selected, the VP 300 prompts: ENTER DIGIT PATTERN ("7" FOR HELP): CHECKING USER MAILBOXES...DONE.
  • Page 111: Clearing A Report

    To clear reports, at the @ prompt type: C R (short for CLEAR REPORT) @C R After this command is entered, the VP 300 prompts: 1. SYSTEM PERFORMANCE (IN TRAFFIC PEGS) AND PORT STATISTICS. 2. NETWORK TRAFFIC. 3. USER MESSAGE, USER CALLING AND MAILBOX USAGE.
  • Page 112: System Performance Report

    Traffic Peg counts and vice versa. If you want both the System Performance report and the Traffic Pegs, list both before clearing. An example of a System Performance report is shown on the next page. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 113: Caller's Initial Action

    BY LOGGED-ON USERS ------ TOTAL MESSAGES CREATED 1992 MESSAGES CURRENTLY STORED: GREETING MESSAGES NAME MESSAGES USER MESSAGES ------ TOTAL MESSAGES STORED DISK USAGE: AVG. USER MESSAGE LENGTH (MINUTES) STORAGE CURRENTLY USED APPROXIMATE MINUTES OF STORAGE Toshiba VP Systems Release 7.1 July, 1994...
  • Page 114 Traffic Peg(s) used as the source for each field. I Caller’s Initial Action This section displays the caller’s initial action upon reaching the VP 300. If a category relates to a Traffic Peg, the peg is indicated in parentheses.
  • Page 115 (Peg 136) OTHER Miscellaneous category including: • Caller dialed • A VP 300 port called a CX port (extension forwarded to the VP 300). • Caller dialed invalid first digit (e.g., • Caller disconnected (detected hang-up events or from DID Interface).
  • Page 116 Initial Calls from Total Calls into System. If the subtraction results in a negative number, Other is ***. TOTAL CALLS Total calls answered by the VP 300. INTO SYSTEM (Peg 1) If the System Performance report or Traffic Pegs were last cleared while calls were in progress, this value may be larger than peg 1.
  • Page 117 I Progress of Calls to Extensions If the initial or subsequent action taken by the caller requires the VP 300 to place a call, responses to that call are detailed below. Also included is the number of logon requests that were successfully completed.
  • Page 118 Forward condition, or from PBXs which do not provide information on why the call forwarded. VACANT NUMBER Number of calls placed by the VP 300 to vacant number (fast busy). (Peg 38) TOTAL TO Total calls placed to extensions by the VP 300.
  • Page 119 Number of messages currently stored. All messages in mailboxes are counted, except multiple copies. When a message is delivered to several mailboxes, it is counted only once. TOTAL MESSAGES Sum of messages, greeting, name, and owner. STORED Toshiba VP Systems Release 7.1 July, 1994...
  • Page 120 Refer to the Feature Description manual — HARD DISK REDUNDANCY for information on Hot Standby. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 121: Network Traffic Report

    For each location, the report lists: • Route Choices. • Feature Use Totals. • Message Delivery. • Network Access Totals. An example of a Network Traffic report is shown on the following page. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 122: Message Delivery

    --------- ---------- ---------- ---------- -------- ------- ---NETWORK ACCESS TOTALS--- ----FEATURE USE TOTALS----- CALLS CALLS ALLPRT ALLRTE AUTO QUICK USER IMMED. TRIED FAILED BSY/NA FAILED ATTEN. MSG LOGON CALL ---------- ---------- ----------- ----------- ---------- --------- ----------- --------- Toshiba VP Systems Release 7.1 July, 1994...
  • Page 123 A second attempt is made at a later time. MSGS RETRY Messages in the process of being sent but failed. May be due to the line being dropped. The VP 300 automatically retries at a later time. This is an indication of potential line problems. SENT NIGHT Messages sent during the night.
  • Page 124: Network Access Totals

    Calls tried that were not successful. Could be due to all ports busy, route busy, route failure, or line quality problems. ALLPRT BSY/NA Calls tried but not answered by the VP 300 at this location due to all ports busy or the system being unavailable. ALLRTE FAILED Calls failed due to route busy, failure, or line quality, with no routes to advance to.
  • Page 125: User Statistics Report

    The two reports share the same tables and increment from the time they are first cleared until the next time cleared. When either report is cleared, the tables are cleared for both reports, as well as for the User Status Detail report. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 126: User Message Statistics

    DATE MAILBOX TOTAL AVGSC TOTSC OLDST BUSY NOANS GREET OTHER TOTAL LAST CLEAR 9/03 9/21 7/27 9/17 9/17 7/27 8/31 9/23 7/27 9/23 7/27 9/23 7/27 9/23 1/01 9/23 9/22 7/27 9/23 7/27 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 127 Return Receipt, Broadcast, Distribution List. I Logon Mailbox was entered by dialing and mailbox number (and security code). This field provides: TOTAL Number of times mailbox was entered. LAST Date when mailbox was last entered. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 128: User Calling Statistics

    Provides statistics about calls to each mailbox. Also shows the date data for each mailbox was last cleared (from a terminal) by using the command CLEAR REPORTS (choosing option 3 to clear selected or all mailboxes). Toshiba VP Systems Release 7.1 July, 1994...
  • Page 129 4-21 I Incoming Calls Provides the following information for calls directed to the mailbox/extension. TOTAL Total number of calls placed by the VP 300. Beginning with Release 7.1, both integrated and nonintegrated calls are included in this total. ANSWD Number of calls answered.
  • Page 130 Subsequent Calls and the abandon call column is not pegged. If a call forwards to the Toshiba VP system, this is considered an initial action, and Calls Aband is pegged if the caller hangs up without leaving a message or dialing another extension.
  • Page 131: Disk Usage Report

    The Disk Usage report displays, by row, the storage capacity, total percentage of storage used, and percentages for non-redundant and redundant storage for names, greetings and user messages for every disk, up to the maximum of six disks. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 132 Percentage of the storage capacity used for non-redundant and Non Redundant and redundant storage of voice messages. Redundant FAX MESSAGES Percentage of the storage capacity used for non-redundant and Non Redundant and redundant storage of fax messages. Redundant Toshiba VP Systems Release 7.1 July, 1994...
  • Page 133: Port Statistics

    • All Port Statistics. Beginning with Release 7.1, port statistics are included for fax calls. An example of a Port Usage report follows. The report refers to the fax channels as FAX ports. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 134 6256 SECONDS TOO MANY PORTS BUSY TO MAKE OUTCALLS: NUMBER OF PORTS SIMULTANEOUSLY BUSY: 1 PORT 23221 SECONDS 2 PORTS 12823 SECONDS 3 PORTS 9223 SECONDS 4 PORTS 8563 SECONDS 28 PORTS SECONDS Toshiba VP Systems Release 7.1 July, 1994...
  • Page 135 The number associated with each port extension having this COS in the SLOTS Table. NUMBER OF The total number of calls to all VOC ports using this COS. Includes INCOMING CALLS both voice and fax calls received. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 136: All Port Statistics

    SECONDS TOO MANY Total number of seconds a FAX port was not available for fax PORTS BUSY TO delivery outcall. (Release 7.1 or later). MAKE FAX DELIVERY Toshiba VP Systems Release 7.1 July, 1994...
  • Page 137 System Parameter 4 — PORTS USED. The System Performance and Port Statistics reports are listed together in the CLEAR REPORT command. Therefore, also list and clear the System Performance report when listing and clearing the Port Statistics report. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 138: Mailbox Usage

    INFORMATION FOR THIS PORT, can be assigned to specific ports. Timing information is not collected for calls made to ports with this attribute in their COS. (Attribute 55 has no effect if assigned to a mailbox.) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 139: User Status Detail

    The User Status Detail report uses the same tables as the User Message Statistics and User Calling Statistics reports. When one of these reports is cleared, the tables are cleared for all three reports. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 140: Integration Calling Statistics

    • Greeting is ON. • Extension is unavailable or vacant. • Call is placed to a station which forwards back to a VP 300 CX/MX mode port. • Calls to Personal Assistance resulting in RNA or busy. • PBX integration calls which forward on the “all forward” condition.
  • Page 141 Number of integrated calls forwarded on the All Forward condition. Calls Aband Number of calls disconnected after reaching an unavailable extension without leaving a message or calling another extension or the operator. Date Cleared The date the statistics were last cleared. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 142: System Performance By Cos

    TOTAL CALLS INTO SYSTEM: CALLERS SUBSEQUENT ACTIONS DIALED EXTENSION OR DIGITS DEFAULTED TO ASSISTANCE DIALED “0” FOR ASSISTANCE LEFT A MESSAGE AT THE TONE PRESSED “#” TO LOG-ON “*” TO MAKE A QUICK MESSAGE Toshiba VP Systems Release 7.1 July, 1994...
  • Page 143: Callers Initial Action

    CALLER WAS A Number of times caller identified itself as a DID/E&M system. That DID/E&M UNIT is, the call was intercepted by the VP DID/ E&M Interface. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 144: Subsequent Actions

    Caller has not taken initial action. • With Adaptive Integration: – Direct call into the VP 300 where caller hangs up or dials 9 9. – Direct internal call into the VP 300 where caller accesses Quick Greeting Activation. Numbers within the Other category may fluctuate as new calls come in and as current callers make an initial action.
  • Page 145 Number of times callers pressed # to enter a mailbox (includes TO LOG ON successful and unsuccessful logons). PRESSED * TO MAKE Number of times callers pressed * to make a Quick Message. A QUICK MESSAGE Toshiba VP Systems Release 7.1 July, 1994...
  • Page 147: Continued

    Trace Activity Examples ......................5-30 Traffic Peg Count Table ........................5-36 Traffic Pegs ..........................5-36 Boot ROM Diagnostics ........................5-51 Hardware Errors ..........................5-54 Alarm Relays ..........................5-55 Hardware Error Types ......................5-55 Diagrams ............................5-75 (continued) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 148: Continued

    Examples of Various CDR Screens ..................5-140 5.12 Message Block and Message Purge ....................5-143 Marking a Message as Unplayable ..................5-143 MPURGE Usage ........................5-145 5.13 System Component Descriptions and Part Numbers ..............5-149 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 149 VP 300 Cabinet Inside Front View ....................5-76 VP 300 Cabinet Rear View......................5-77 VP 300 Cabinet Inside Rear View ....................5-78 VP 300 Cardcage with Printed Circuit Assembly (PCA) and Option Control Chip (OCC)....5-80 Fax Application Processor....................... 5-84 Motherboard Assembly ........................5-86 5-10 Disk Drive Backplane ........................
  • Page 150 • Telephone test set (butt set). • A flashlight. • IC puller. • Ground wrist strap. Refer to the VP 300 HARDWARE chapter in this manual for information about the VP 300 subsystems. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 151 = mailbox number. Mailbox L M x M Lists information about messages for a specific Configuration mailbox. x = mailbox number; M is a required extension (the letter M, not an argument) of the command. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 152: Continued

    Escape x = port number. Port Status PS x Displays current state of the ports. x = non-zero for continuous (optional) Alarm Test TE A Attempts to call number defined for alarm call. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 153: Continued

    Used only for systems with integration cards. x = slot number; y = unit number. TE L 1 Checks tone generation and detection circuitry. TE L 2 Ring-through test. Use only when no traffic on system. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 154: Continued

    Data Fields BITTST x Converts hardware error data fields into bit sets. Errors x = hexadecimal number. List Hardware Lists the Hardware Error Table Error Clear Hardware Clears the Hardware Error Table Error Table Toshiba VP Systems Release 7.1 July, 1994...
  • Page 155 Escape Message Waiting MWL RELITE Sends commands to relight each MWL that the Lamps VP 300 has marked as ON. MWL RECALC Examines each mailbox to determine whether its message waiting lamp should be ON or OFF. MWOFF x Turns OFF lamp message waiting.
  • Page 156: Continued

    Back up and FLOPPY Used to back up and restore greetings, names, Restore scripted and sequential messages, and personal distribution list names. Also used to load system prompts. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 157: Continued

    Beginning with Release 7.1, if a Toshiba VP system is reinstalled, a maintenance level password must be entered before proceeding. Internal Model MOD DISABLE Blocks access to the VP 300 via the internal modem. MOD ENABLE Restores access to the VP 300 via the internal modem.
  • Page 158: Continued

    Lists Protocol 4 failures. Refer to the Feature Descriptions manual, NETWORKING chapter for details. Application Delays L APP To list the Application Delay indexes. Individual indexes or all application delay indexes can be listed. (Release 7.1 or later) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 159: Preventive Maintenance

    Preventive maintenance consists of periodic visual inspection of fan operation, cleaning the air filter, and listing the System Performance Tables. The frequency of this maintenance depends on the operating environment provided for the VP 300. Based upon the environment, the local service company should determine the maintenance interval required.
  • Page 160: Command Summary

    Installation and Maintenance Manual COMMAND SUMMARY The overall command structure for VP 300 maintenance commands is different from the verb-noun protocol used in the UPDATE program. The following tables illustrate the format for each command with BOLD letters in the left column indicating the minimum input. In some instances, a modifier and extension may be required to complete the command string.
  • Page 161: Clearing Table Entries

    C (table name) Enter For example, to clear the Hardware Error Table, at the @ prompt enter C H. A space is always required between the C (for CLEAR) and the following letter. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 162: Tests

    Last port in a range of ports.) If a port or range of ports is specified (X [Y]), the VP 300 forwards the port(s) specified. If no port is specified, the VP 300 tries to forward all ports. If a port successfully forwards, it is left in a FWD state.
  • Page 163 Tests network routes to a network location. Tests all locations if no network location is specified. TE S TEST STATUS Tests the VP 300 temperatures and voltages. TE INT n m TEST INTEGRATION Tells the integration card to run its link selftest. Used only for systems with integration cards.
  • Page 164: Miscellaneous Commands

    = Net Name BAUD Displays the current baud rate setting of the VP 300. To change the baud rate, enter BAUD at the @ prompt followed by the desired baud rate. Then change the terminal’s baud rate and press when prompted.
  • Page 165 INSTALL Command to enter the system configuration program, INSTALL. This program consists of a series of questions that define the VP 300 database. Answers to questions may be derived from a list, a default value, or created by the installer.
  • Page 166 = password level y = new password The VP 300 has three password levels. Each password may be a maximum of eight alphanumeric characters, 0 – 9 and A through Z. All alpha characters must be in capital letters. To logon to a new system, press...
  • Page 167: Port Mapping Status

    Monitors and prints DTMF tones dialed by the caller, the DTMF tones dialed out by the VP 300 port, and the call progress tones from the PBX to the terminal. This command is a real-time command and can be initiated on only one port at a time.
  • Page 168 To change the date and time, use the UPDATE program. At the . (dot) command, enter M DATE. Refer to the Configuration manual — UPDATE. UPINTG UPDATE INTEGRATION This command restarts the integration cards and therefore disrupts call processing for approximately one to two minutes. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 169: Diagnostics

    MAINTENANCE DIAGNOSTICS The VP 300 performs selftesting diagnostic programs that run continuously and do not interfere with normal system operation. These tests are designed to locate faults in the system and reduce the need for additional test equipment, circuit descriptions, and schematic diagrams. When errors are detected, they are logged into the Hardware Error Table, by error code, describing the fault and its location.
  • Page 170 The abbreviated term indicates whether a message is new (NEW), listened to (LSN), saved (SAV), or tagged for future delivery (FUT). This is a message header number that the Toshiba VP System associates with a specific message. The message header number is a locator of where voice or fax data is stored on the hard drive.
  • Page 171 Generic mailbox failure (VP networking) Not used Auto-Forward of a Broadcast message Personal Distribution List name message Send failure due to mailbox being full Record AP processor Sent by AP processor Network clone message Toshiba VP Systems Release 7.1 July, 1994...
  • Page 172 Refer to the Message Status section in this chapter. I Port Configuration Status The LIST PORT command lists the current configuration status for a port. At the @ prompt, enter: L PO x Enter where x represents the port number. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 173 COS attribute from the port, or removing the port from all integration units. The following is an example of the PRTMAP without ATT75 assigned. @L PRTMAP SYSTEM INTEGRATION LINE PORT SLOT PORT EXTN SLOT/UNIT APPEARANCE 10/1 10/1 10/1 10/1 ID=0 10/1 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 174: Floppy Disk Drive (Fd) Diagnostics

    DEX provides an orderly and efficient means to read all disk sectors. Each disk is divided into five regions, as follows: Region 1 Critical sectors Region 2 File system Region 4 Prompts Toshiba VP Systems Release 7.1 July, 1994...
  • Page 175 Voice drives are ignored, but the corresponding regions on the system drives are exercised. The DEX report for a voice drive region that does not exist displays zero errors. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 176: Line Interface Card (Lic) Diagnostics

    Some PBXs have the capability of running diagnostics on their ports. The diagnostics may cause the VP 300’s selftest to fail and place the VP 300 port in TST mode, taking the port out of service. The port remains in TST mode until selftest runs again and is able to put the port in service, or until the system is restarted.
  • Page 177: Update Integration

    Modifying line appearances for an integration slot. • Enabling or disabling message waiting links. When any of the above changes are made, the VP 300 presents the following message upon exit form the UPDATE program. Toshiba VP Systems Release 7.1...
  • Page 178: Port Status

    To execute the command, at the @ prompt type: UPINTG Enter The VP 300 then prompts: RESTART INTEGRATION . . . ARE YOU SURE YOU WANT TO DO THIS? This command restarts the integration cards and, therefore, disrupts call processing for approximately one to two minutes.
  • Page 179: Abbreviations For Channel/Port State

    NO DIAL TONE WHEN ATTEMPTING TO FORWARD OR INITIALIZE PORTS NETWORKING CREATE NEW, FORWARD, REPLY OR GREETING MESSAGE NAMES DIRECTORY STATE NET MESSAGE RECEIVE - PROTOCOL 1 NET MESSAGE SEND - PROTOCOL 1 NETWORK NAME RECEIVE Toshiba VP Systems Release 7.1 July, 1994...
  • Page 180: Alarm Test

    . The line Beeps for up to three minutes allowing time to connect the modem and terminal. • Press when ready. This connects the modem, enabling remote access to the VP 300. If a second is not entered, the call disconnects and continues to retry every ten minutes until acknowledged.
  • Page 181: Alarm Test Flow

    FRI MM/DD HH:MM:SS YYYY SYSTEM NAME ID:XXX S/N:XXX PBX:XXX List Hardware CLEARED: MM/DD HH:MM Error Table ***ALARM HAS BEEN GIVEN*** TABLE IS EMPTY Clear Hardware Error Table @C H Call out feature tested Alarm Callout enabled Figure 5-1 Alarm Test Flow Toshiba VP Systems Release 7.1 July, 1994...
  • Page 182: System Forwarding

    X is the port number or the first port in a range of ports to forward, and Y is the last port in a range of ports. If only one port is specified, the VP 300 attempts to forward only that port. If a range is specified, the VP 300 attempts to forward all ports in the range.
  • Page 183: System Status

    If a range is specified, the VP 300 tries to initialize and cancel forwarding for all ports in the range. If no port is specified, the VP 300 tries to initialize and cancel forwarding for all ports.
  • Page 184: Network Verification

    The field “PURCHASED HOURS ON OCC:” is reserved for future use and is not currently applicable. I Network Verification Instructions for testing a network are found in the Feature Description manual — NETWORKING. Run the test for each location on the network. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 185: Call Processing Trace (Cpt)

    Applications processor activity. The CPT logs activity detected by the VP 300. The CPT can be used to determine, for example, why a caller dialing 399 received the response "EXT 39 is invalid." The CPT can help determine which port was used for that call.
  • Page 186 I Fax CPT Result Codes (Release 7.1 or later) CPT shows result codes (result: xx) for fax transactions as shown in the example below. The most common result codes are listed below. PORT 61 MSG 2004 FAX PLAY DONE (result: 00) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 187 Fax protocol error result: 02 Default error code result: 03 Modem training failure result: 04 Remote fax requested a feature which is not supported by the Toshiba VP System result: 05 Not used result: 06 Voice bus timeout result: 07...
  • Page 188: Applications

    Exit PORT 01 DIG IN 9 Log off 330 PORT 01 LOG OFF 330 PORT 01 ON HOOK REMOVE MSG 8734 FROM MBX 330 (listen to end) MSG 8734 FREED (use count zero) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 189 PORT 61 FAX CONNECTION: 4800 bps, hi-res, MH, ecm-off Baud rate and other fax info PORT 61 MSG 2004 FAX PLAY DONE (result: 00) Fax msg printed successfully PORT 1 DISCONNECTED FROM PORT 61 PORT 61 FREED FROM PORT 1 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 190 The Enter following port activities are listed: • Off hook. • Caller did nothing. • Port hung up (line drop). • DTMF digit in (digits dialed other than those for security code). Toshiba VP Systems Release 7.1 July, 1994...
  • Page 191 PORT 01 NO ANSWER PORT 01 UNAVAILABLE PORT 01 FLASH PORT 01 DELAY PORT 01 EXPECT DIAL TONE PORT 01 GOT DIAL TONE PORT 01 NO DIAL TONE PORT 01 INVALID SECURITY CODE Toshiba VP Systems Release 7.1 July, 1994...
  • Page 192 Remove message from mailbox (entered , listened until end). • Message deferred logon. • Play message (Msg type — make, forward, record greeting, name, RNA message, broadcast message, quick message, after greeting, from net, net error return). Toshiba VP Systems Release 7.1 July, 1994...
  • Page 193 FWDED EXTERNAL CALL 404 ==> 406 FWD ON BUSY MW CLR FOR 430 MW OFF PORT 14 CALL CANNOT BE DETERMINED USE PORT = 202 S = Slot; U = Unit; L = Link used Toshiba VP Systems Release 7.1 July, 1994...
  • Page 194: Traffic Peg Count Table

    Installation and Maintenance Manual TRAFFIC PEG COUNT TABLE The Traffic Peg Count Table is used to record events monitored by the VP 300. Proper use of the table helps to understand how the various VP 300 features and functions are being used.
  • Page 195 NO DIAL: No DIAL TONE from PBX when trying to make a call Number of times the VP 300 attempted to call out and DID NOT RECEIVE dial tone from the PBX (when connecting a call). Left message AFTER CALLING an extension...
  • Page 196 SEC ALL BSY: Amount of seconds ALL PORTS BUSY Total number of seconds calls were BLOCKED because all VP 300 ports were busy. Message Waiting COLLIDED with an incoming call MSG WT COLLID: Number of times Message Waiting call COLLIDED with incoming call or did not receive dial tone from PBX.
  • Page 197 Number of times actually TRANSFERRED to intercept when caller defaulted because no digits were entered. (The difference between peg 48 and peg 138 equals the number of times the Attendant/ Intercept Greeting played.) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 198 Number of times Offsite Message Waiting digit string was SET UP. MW GOT CX PORT: Message Waiting called CX/MX port Number of times an extension was called and answered by a VP 300 CX/MX PORT. NET SND ATTMPT: NETWORK message send ATTEMPT The number of Protocol 1 or 3 network message send attempts.
  • Page 199 VP 300 was extending a call. POWER FAILED: POWER FAILED Number of times the VP 300 detected a POWER FAILURE. NET message send — other system BUSY NET SND BSY: The number of times a network message call was terminated because the destination system did not have enough idle ports.
  • Page 200 DID/E&M ERROR: Number of times DID/E&M Interface had errors to report from SELFTEST. DUPLI FOUND: DUPLICATE DEVICES detected (master VP 300) Number of times DUPLICATE DEVICES were found. Messages received from BUS BUS IN MSGS: Number of times messages were RECEIVED from the DIGITAL BUS.
  • Page 201 OFF MW SPK LIM: OFFSITE Message Waiting answered but NO RESPONSE Number of times Offsite Message Waiting calls were answered but the VP 300 detected no response after speaking the prompt the maximum number of times. OFFSITE Message Waiting pre-digit FAILED OFF MW PRE Number of times the PRE DIGIT string failed.
  • Page 202 The number of messages received from network locations. Includes NET: all protocols. Normal GREETING PLAYED, no call placed NORMAL GRT PLA: Number of times a GREETING PLAYED and no additional digits were dialed. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 203 Number of times caller dialed 0 or was automatically transferred to a Personal Assistance position. PA UNAVAIL: PERSONAL ASSISTANT Unavailable Number of times a Personal Assistant did not answer due to busy, ring- no-answer, or telephone forwarded back to the VP 300. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 204 NO PRT AVAIL: No PORT AVAILABLE for ATTIC ONLY APPLIES TO AT&T SYSTEM 75 INTEGRATION Number of times the VP 300 was too busy to accept a call from the ATTIC card. Caller hears ringback until a VP 300 port becomes available.
  • Page 205 5-47 MAINTENANCE Name Description INTG PBX RST: INTEGRATION — PBX RESTART PBX notified the VP 300 of a restart. Message waiting lamps are relit. INTG REC-CALL INTEGRATION-RECORD CALL-IN-PROGRESS Record call-in-progress requested by user. INTG FORCED INTEGRATION — FORCED FORWARD A call was forced to forward to the VP 300.
  • Page 206 Number of INVALID TERMINAL LOGON attempts (Release 7.1 or later) The number of times an invalid password was used when attempting to log on to the Toshiba VP System terminal. MSG BUSY Number of MESSAGES AFTER CALLING AN EXTENSION WHERE THE CONDITION WAS BUSY (Release 7.1 or later) The number of times a message was left after calling a busy extension (forwarded or not).
  • Page 207 Figure 5-2 represents the Traffic Peg Count Table. In the representation, names are used. In the actual table, the number of occurrences appears. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 208: Traffic Peg Count Table

    NET 4 MSG NET 4 MSG ATTEMPT SENT FAXES FAXES FAXES FAXES QUICK RECEIVED PRINTED PRINTED FAILED TO FAX USED CHANNELS VIA ATT 84 PRINT BUSY Figure 5-2 Traffic Peg Count Table = Not Used Toshiba VP Systems Release 7.1 July, 1994...
  • Page 209: Boot Rom Diagnostics

    VCU execute a boot ROM diagnostic. The following describes how to access and interpret the boot ROM errors. Turn ON the terminal and set the speed to 300, 1200, or 9600 baud. At any of these speeds, the VP 300 prints or displays the diagnostic status. Turn ON the power to the cabinet. Press...
  • Page 210: Continued

    TOD alarm interrupt error 025H TOD not counting 026H Floppy disk controller test error 027H OCC write error 02BH OCC read error 02CH 02DH OCC checksum error 032H 8254 timer error 033H Watchdog timer error Toshiba VP Systems Release 7.1 July, 1994...
  • Page 211: Continued

    046H Coprocessor SIO loopback 047H Coprocessor SIO loopback CH 2 – > CH 3 error 048H Coprocessor SIO loop CH 3 – > CH 2 error 049H VCU on SCSI error detected 053H Toshiba VP Systems Release 7.1 July, 1994...
  • Page 212: Hardware Errors

    Installation and Maintenance Manual HARDWARE ERRORS The VP 300 logs each hardware error, along with its date, time, and type, in the Hardware Error Table. This section explains how to read and interpret the information in the Hardware Error Table. It also suggests some probable causes and remedies.
  • Page 213: Alarm Relays

    Toshiba. I Alarm Relays The VP 300 provides both major and minor alarm relays, which can be used to light an LED or sound an alarm. Refer to the Alarm Test section in this chapter. In the event of a power failure, both of these relays close the contacts to indicate the power failure.
  • Page 214: Hardware Error Types And Remedies

    For DATA-1=03 and DATA-2=00-06, Full capacity is all used up & 11 errors, erase messages or increase hard disk capacity. For DATA-2=10 errors, call Toshiba Technical Support. DATA1 = Disk full or cannot make message redundant DATA2 = No voice file slots left...
  • Page 215: Continued

    * To correct cabinet temperature, check the filter, fan, room temperature, etc. Be sure there are at least six inches between the VP 300 cabinet and the wall. If Type 15 errors (with DATA=1) still appear, replace the CPU card. For Type 15 errors (with DATA1=2, 3, 4, 5, 6, øA, øB), voltage cannot be adjusted, recommended action is to replace the power supply unit.
  • Page 216: Continued

    For out of range temperature: 01 = TEMPERATURE TOO HIGH 02 = TEMPERATURE TOO LOW For disk shutdown caused by out of range temperature: 01 = SUCCESSFUL SHUT DOWN 02 = FAILED TO SHUT DOWN Toshiba VP Systems Release 7.1 July, 1994...
  • Page 217: Continued

    01 = SYS DRIVE 1 02 = SYS DRIVE 2 DATA-2 = LEAST SIGNIFICANT BYTE (Prompt number in HEX) DATA-3 = MOST SIGNIFICANT BYTE (Prompt number in HEX) DATA-4 = LANGUAGE SET # (1 TO N=n) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 218: Continued

    18: Data lost error. Failure to attempt to Replace hard disk with a spare provided Hard Disk # relocate a bad sector by Toshiba. If error continues, contact on a disk. Data has Toshiba Technical Support. been lost. DATA-1 =...
  • Page 219: Continued

    PBX hardware if DATA-3 = 4. LIC RECEIVED BAD REQUEST FROM CPU: This is an error in communication between VP 300 software and the Integration Card. DATA-2 = REPLY BYTE (34 = LIC BOOTED, 35 = BOOT ROM)
  • Page 220: Continued

    DATA–3 and DATA–4. For example: DATA 3 = 01; DATA 4 = 33 = USER #0133. At the @ prompt, enter L MAILBOX to get the mailbox number. The VP 300 returns the MAILBOX number causing the error. A zero (0) must be entered before the mailbox number. For example:...
  • Page 221: Continued

    DATA fields. INTEGRATION TYPE CONFIGURED DOES NOT MATCH INTEGRATION CARD INSTALLED: REMEDY: Be sure configuration in the SLOTS Table for the VP 300 matches the integration card type. CAN'T FORWARD A PORT VIA MIC SINCE EXTENSION TO FORWARD 0B =...
  • Page 222: Continued

    DATA-3 = UNUSED DATA-4 = UNUSED 29: DMA Timeout Non-maskable Contact Toshiba Technical Support. interrupt 30: Arbitration Non-maskable Contact Toshiba Technical Support. Timeout interrupt 31: Control BUS Non-maskable Contact Toshiba Technical Support. Error interrupt Toshiba VP Systems Release 7.1 July, 1994...
  • Page 223: Continued

    TIMEOUT WAITING FOR COPROCESSOR DMA CHANNEL 1 TO COMPLETE 03 = TIMEOUT WAITING FOR COPROCESSOR DMA CHANNEL 2 TO COMPLETE 04 = COPROCESSOR-DETECTED ERROR ON DMA CHANNEL 1 05 = COPROCESSOR-DETECTED ERROR ON DMA CHANNEL 2 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 224: Continued

    02 -- LINE CARD DISALLOWED BY OCC 03 -- TOTAL PORTS > ALLOWED BY OCC 04 -- ERROR WRITING START LSP REQUEST TO VCU 05 -- DISK ERROR WHEN SEARCHING FOR LSP CODE A Toshiba VP Systems Release 7.1 July, 1994...
  • Page 225: Continued

    Incorrect checksum found in code during normal operation Bit 2: Normal (error found during normal code operation) Bit 1: BOOT (error found during boot process) Bit 0: Incorrect checksum found in code during boot process Toshiba VP Systems Release 7.1 July, 1994...
  • Page 226: Continued

    Interrupts error Bit 5: Tone timer error Bit 4: Not used Bit 3: Not used Bit 2: Coprocessor DMA error Bit 1: Coprocessor SRAM error Bit 0: Coprocessor dual port error DATA-4 = Undefined. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 227: Continued

    Watch Dog Timer circuit failed. Bit 1: Master interrupt circuit failed. Bit 2: Control Bus Status Register circuit failed. Bit 3: SCSI Controller circuit failed. Bit 4: Undefined. Bit 5: Undefined. Bit 6: Undefined. Bit 7: Undefined. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 228: Continued

    Error Type:Name Source Remedy Priority 36: System RAM Cache module found Call Toshiba Technical Support for an error with system remedy. Error RAM, CPU and/or The DATA-1 field specifies the type of error. DATA-2 through DATA-4 are data associated with the error.
  • Page 229: Continued

    NOT USED DATA-3 = NOT USED DATA-4 = NOT USED 40: Non-Media Disk Non-media disk Call Toshiba Technical Support to have error. Error information interpreted. DATA-1 : DRIVE ID AND SEVERITY INDICATION NON-FATAL ERROR, DRIVE 1 NON-FATAL ERROR, DRIVE 2...
  • Page 230: Continued

    05 = CAN’T READ EITHER SYS-DISK 06 = ERR ON WRITE TO DISK #1 07 = ERR ON WRITE TO DISK #2 08 = ERR ON WRITE TO BOTH DISKS 09 = LANGUAGE QTY LOADED EXCEEDS OCC MAX Toshiba VP Systems Release 7.1 July, 1994...
  • Page 231: Continued

    Error in a language set. DATA-1 = THIS ERROR NUMBER DATA-2 — BIT MAP HI BITS = LOAD FAULT DATA-3 — BIT MAP HI BITS = NOT LOADED Toshiba VP Systems Release 7.1 July, 1994...
  • Page 232: Continued

    NETWORKING INCOMPATIBILITY DATA-2 and DATA-3 = ARE THE INDEX INTO THE NETRLT TABLE THAT LEADS US TO THE PROBLEMATIC LOCATION REMEDY: Contact your Toshiba Technical Support center. 61: VCU: Insufficient The VCU does not have Contact Toshiba Technical Support. Control RAM...
  • Page 233: Diagrams

    5-75 MAINTENANCE DIAGRAMS Figure 5-3 shows the VP 300 cabinet shelf structure. Figure 5-4 through Figure 5-6 illustrate the front, rear, and inside views of the VP 300 cabinet. Front System Terminal Port (SP1 connector) Shelf A OFF/ON Switch A12 A13 A14...
  • Page 234: Vp 300 Cabinet Inside Front View

    System Terminal Port (SP1 Connector) LIC4 LIC8 CPU (Slot A14) ON/OFF Switch Power Supply Unit Floppy Signal Cable Fan Tray Load/Backup Device (Floppy Drive) Disk Drive Assembly Figure 5-4 VP 300 Cabinet Inside Front View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 235: Vp 300 Cabinet Rear View

    Alarm Port (J5) Power Receptacle P10 P9 P8 P7 P6 P5 P4 P3 P2 P1 50-pin (25 Pair) Amphenol connectors Power Cord Earth Ground Connection Point Figure 5-5 VP 300 Cabinet Rear View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 236: Vp 300 Cabinet Inside Rear View

    Fan Tray Power Harness SCSI Bus Jumper Cable Main Disk Drive (3 places) Power Harness Disk Drive Motherboard (Shelf B) Disk Drive Motherboard (Shelf C) Figure 5-6 VP 300 Cabinet Inside Rear View Toshiba VP Systems Release 7.1 July, 1994...
  • Page 237: Hardware Replacement

    MAINTENANCE HARDWARE REPLACEMENT The following sections explain how to safely replace subassemblies in the VP 300 cabinet. None of the subassemblies contain any replaceable components. Replacing, attempting to replace, or modifying any component of a subassembly voids all warranties. An assembly may be replaced by Toshiba with an equivalent assembly.
  • Page 238: Vp 300 Cardcage With Printed Circuit Assembly (Pca) And Option Control Chip

    Assembly (PCA) Cardcage Shelf A Figure 5-7 VP 300 Cardcage with Printed Circuit Assembly (PCA) and Option Control Chip (OCC) Replacing PCA The procedure to replace a VCU, CPU, is as follows: 1. Unlock and open the door of the cabinet.
  • Page 239: Line Interface Card Replacement

    12. Test system for proper operation. I Line Interface Card Replacement The VP 300 line cards installed in Shelf A are designed to be hot plugged, that is, the system does not need to be powered down to remove or install the cards.
  • Page 240: Integration Card Replacement (Release 6.1 And Later)

    I Integration Card Replacement (Release 6.1 and later) The VP 300 integration cards installed in Shelf A are designed to be hot plugged; that is, the system does not need to be powered down to remove or install the cards.
  • Page 241: Fax Application Processor (Release 7.1 And Later)

    I Fax Application Processor (Release 7.1 and later) The VP 300 fax application processors (fax cards) installed in Shelf A are designed to be hot plugged; that is, the system does not need to be powered down to remove or install the cards. See Figure 5-8.
  • Page 242: Fax Application Processor

    3. Put on an antistatic wrist strap. Connect it to an unpainted portion of the cabinet. 4. Remove the fax card from the Toshiba VP System cabinet by pivoting the plastic card ejectors on the top and bottom of the front edge and sliding the card out of the card cage.
  • Page 243 6. Test the fax card for proper operation. Refer to the Feature Description manual, VP FAX MAIL chapter, Testing Fax Application Cards for testing procedures. 7. Close and lock the door to the cabinet. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 244: Motherboard Assembly (Mba)

    The Motherboard provides the communications bus for the VCU, CPU, and LIC printed circuit assemblies as well as the DC power distribution for the disk drives and HDC. See Figure 5-9. Figure 5-9 Motherboard Assembly Toshiba VP Systems Release 7.1 July, 1994...
  • Page 245 The Motherboard Assembly can only be replaced as a unit. Do not disassemble the MBA. To replace the Motherboard Assembly, it is necessary to have access to the front and rear of the VP 300 cabinet. The replacement procedures below are broken into Removing the MBA and Installing the MBA, but this procedure is considered to be continuous.
  • Page 246: Motherboard Assembly (Mba)

    5. Install the six screws to the sides of MBA I/O panel but do not tighten the screws at this time. 6. Push only PCAs in slots A1 and A14 and the Power Supply Assembly into connectors on the MBA. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 247 I Disk Drive Backplane (DDB) The disk drive backplanes provide communication and DC power buses from the Motherboard to the disk drive assembly. There are two DDBs, one for Shelf B and one for Shelf C. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 248: Disk Drive Backplane (Ddb)

    The Disk Drive Backplane is sensitive to rough handling. Care should be taken to handle it as gently as possible. Removing Disk To remove the DDB, follow the procedures described below. Drive Backplane 1. Unlock and open the door of the cabinet. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 249 Disengage each disk drive assembly from the DDB; the disk drive assembly should stay in the cabinet. 5. At the back of the VP 300 cabinet disconnect all cables attached to the Motherboard Assembly. The cables should be marked so they can be reattached to the same positions.
  • Page 250 9. Verify the power supply unit is in the OFF position. Attach the power cord. 10. Tighten the power supply unit on the front of the Disk Drive Assembly. 11. Test the system for proper operation by following the procedures in the INSTALLATION chapter in this manual. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 251: Vp 300 Floppy Drive Assembly

    In the event of damage or malfunction, the floppy disk drive may require replacement. Only floppy disk drives supplied by Toshiba can be used to replace or to upgrade a system. The disk drive assembly includes all necessary cables. Do not remove or alter any cables on the drive assembly.
  • Page 252 4. Hold the floppy disk drive with the right hand grasping the front flange and the left hand supporting the weight of the drive. The drive should be to the right of the sheetmetal slider plate. 5. Guide sheetmetal plate into cardguides marked "B5." Toshiba VP Systems Release 7.1 July, 1994...
  • Page 253 8. Connect keyed connector on the floppy signal cable to the connector on the CPU board. 9. Insert the L.6.X.X configuration backup diskette into the floppy disk drive. 10. Test system for proper operation. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 254: Vp 300 Hard Disk Drive Assembly

    Only hard disk drives supplied by Toshiba can be used to replace or to upgrade a system. The disk drive assembly includes all necessary cables. Do not remove or alter any cables on the drive assembly.
  • Page 255 2. Remove the new disk drive from the shipping container. 3. Verify that the part number on the label attached to the sheetmetal plate of the disk drive assembly agrees with what has been ordered (see table). Toshiba VP Systems Release 7.1 July, 1994...
  • Page 256: Storage Disk Drives

    7. Using a flat-blade screw driver, screw in the two captive screws attached to the front flange of the drive assembly. 8. Follow the Hard Disk Restore/Add/Replace procedures to restore the system to proper configuration. 9. Test the system for proper operation. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 257: Vp 300 Power Supply Assembly

    Circuit Breaker Captive Chassis Mounting Screws Figure 5-13 VP 300 Power Supply Assembly N WARNING N The power supply assembly is sensitive to static electricity. Do not attempt the following procedures without wearing an anti-static wrist strap. Removing The following describes how to remove the PSU safely.
  • Page 258: Power Supply Unit (Psu)

    Motherboard. This is accomplished when the flange on the front of PSU sheetmetal reaches or very nearly reaches the cabinet sheetmetal. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 259 8. When all other system maintenance has been accomplished, turn ON the system at the PSU switch. Measure voltages on the front of the CPU as described in INSTALLATION, VP 300 Hardware Installation. 9. Close and lock the door of the cabinet.
  • Page 260: Power Filter Assembly (Pfa)

    Front View Backplane to Filter Harness Connector Mounting Screws Harness Grounding Hardware Motherboard Assembly Green/Yellow Brown Blue Power Filter Assembly Figure 5-14 Power Filter Assembly for 120 VAC and 240 VAC Domestic Cabinet Toshiba VP Systems Release 7.1 July, 1994...
  • Page 261: Power Filter Assembly For 240 Vac International Cabinet

    5-103 MAINTENANCE Connector Orientation Front View Backplane to Filter Harness Connector Mounting Screws Harness Grounding Hardware Motherboard Assembly Green/Yellow Blue Power Filter Assembly Figure 5-15 Power Filter Assembly for 240 VAC International Cabinet Toshiba VP Systems Release 7.1 July, 1994...
  • Page 262 Do the tones Pull call back. comply with ranges set by Speak “... is unavailable/ delays 73, 74, 75, invalid...” and 76? Answer Figure 5-16 Sequence the Toshiba VP System Follows to Screen Calls Toshiba VP Systems Release 7.1 July, 1994...
  • Page 263 If the cabinet is DC powered, reconnect the wires from the power source to the terminal block (refer to Figure 5-17). 5. Switch the power supply ON. 6. Test the system for proper operation. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 264: Field Wiring For –48 Vdc Powered Vp 300

    –48 VDC power source. The VP 300 may be powered by an AC or DC power source. The cabinet contains either an AC or DC version of the power supply unit and power filter assembly to work with the power source selected. To convert the VP 300 from an AC to a DC powered system, use the following instructions.
  • Page 265: Fan Tray Replacement

    The fan tray is designed to be hot pluggable. That is, the system does not need to be powered down to remove and install the fan tray. The VP 300 should not be operated with the door open or the air filter removed for more than one hour.
  • Page 266: Air Filter

    The air filter can be cleaned and reused indefinitely. The following steps explain how to remove, clean, and reinstall the air filter. The VP 300 should not be operated with the door open or the air filter removed for more than one hour.
  • Page 267: Option Control Chip (Occ) Assembly

    3. Close and lock the door to the cabinet. I Option Control Chip (OCC) Replacement The OCC is the component that contains the features each VP 300 is equipped with. The OCC assembly is an 8-pin integrated circuit that is inserted into a socket soldered onto the Motherboard.
  • Page 268: Option Control Chip (Occ) Location In The Vp 300 Cabinet

    Motherboard Option Control Chip (OCC) Figure 5-19 Option Control Chip (OCC) Location in the VP 300 Cabinet N WARNING N The OCC assembly is sensitive to static electricity and should be handled as little as possible. Do not attempt the following procedures without wearing a grounding wrist strap.
  • Page 269: Application Delays

    5.10 APPLICATION DELAYS Application delays are timing values set in the VP 300. Some of these delays are used to detect tone cadence that the PBX provides the VP 300. The tone cadence indicates a specific call condition. For example, ringback tone indicates that the called station is ringing, and busy tone indicates that the called station is busy.
  • Page 270: Sequence The Toshiba Vp System Follows To Screen Calls

    Do the tones Pull call back. comply with ranges set by Speak “... is unavailable/ delays 73, 74, 75, invalid...” and 76? Answer Figure 5-20 Sequence the Toshiba VP System Follows to Screen Calls Toshiba VP Systems Release 7.1 July, 1994...
  • Page 271: How To Modify Application Delays

    The PRT command monitors and displays the DTMF tones dialed by the caller, the DTMF tones dialed out by the VP 300, and the call progress tones from the PBX to the terminal. This command is a real-time command, and can be initiated on only one port at a time. The information is not stored.
  • Page 272 5-114 Installation and Maintenance Manual The following is an example of the tone information displayed when the VP 300 is screening a call to a ring-no-answer extension that fails. Refer to the PRT x command in the Command Summary section for a list of Print Tone output types.
  • Page 273: Modifiable Application Delay Indexes

    Use — If the PBX is slow in cutting the speech paths through, it could cause greetings or prompts to be clipped (only part of the greeting or prompt is heard). Modify Application Delay 8 to delay longer before playing the greeting or prompt. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 274 Use — Some PBXs send a partial ringback or busy tone before starting the ringback or busy tone cycle. That would cause the VP 300 to fail because the partial tone would not comply with any of the tone windows established in the Application Delay Table.
  • Page 275 Use — The system uses this delay to determine if the tone cadences it is monitoring is ringback. If the TONE OFF is longer than this delay, the system assumes it is not ringback. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 276 Use — The system uses this delay to determine if the tone cadence it is monitoring is double interrupted ringback. If the TONE ON is longer than this delay, the system assumes it is not double interrupted ringback. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 277 Use — The system uses this delay to determine if the tone cadences it is monitoring is double interrupted ringback. If the TONE OFF is longer than this delay, the system assumes it is not double interrupted ringback. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 278 Use — The system uses this delay to determine if the tone cadences it is monitoring is slow busy. If the TONE OFF is shorter than this delay, the system assumes it is not slow busy. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 279 DTMF in-band call record, after going off hook. Use — Some PBXs might not send DTMF call records (digits) in a timely fashion. If this occurs, the VP 300 plays the default company greeting. This delay forces the system to wait longer for the first DTMF digit of the call record.
  • Page 280 This delay is the time the system waits before playing a greeting or prompt after receiving a complete enhanced DTMF call record. Use — When the PBX is sending a DTMF call record to the VP 300, the speech path is not cut through to the caller. The caller hears silence or ringback tone.
  • Page 281 N WARNING N Changing an Application Delay from a non-zero value to zero should never be done. A zero value sets an infinite timeout and could result in permanently locking up a port. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 282: Call Detail Record Log

    The Call Detail Record Log (CDR) is a feature that collects call processing transaction data in a log file on the VP 300. Each time a transaction concludes, its outcome status is logged in the CDR log file. The various transaction types and status types are listed in Table 5-5 and Table 5-6. The file containing these transaction records may be used for maintenance purposes.
  • Page 283 (XACTIN). For example, the mailbox listed for LOGON types is the mailbox entered. The mailbox listed for network transaction types is the creator’s mailbox. The mailbox listed for CALPA is the mailbox originally called. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 284 These last two fields are displayed by expanding the column length to 132. When defining the CDR transactions within the log command, define L <LEN> to be 132 (L 132) to display the last two fields. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 285: Transaction Types

    Modem connect TIMEST Time stamp. The time stamp is recorded one per hour if there is activity in that hour. The time stamp is placed after the activity being logged at the time ends. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 286: Cdr Status That Can Be Logged

    DTMF D not received in network response (AMIS protocol) FLAA All messages failed GRET Greeting played MBXF Mailbox is full NTXF Network access attempt NOCL No call placed Call was queued No answer EXTN is vacant (does not exist) Toshiba VP Systems Release 7.1 July, 1994...
  • Page 287: Configuring The Cdr Log

    I Setting CDR for Type and Status To begin recording call detail records, the desired combinations of transaction types and status options must be enabled, since the VP 300 does not set any combinations to be enabled by default. To configure the type/status combinations to be logged, at the @ prompt, enter:...
  • Page 288 To view all the types that can be saved in the log, at the @ prompt, enter: CDRENA D Enter where D stands for display. The CDRENA command may be aborted by pressing Escape Toshiba VP Systems Release 7.1 July, 1994...
  • Page 289 For example, if CDRENA C NTMSGD FL is entered, the status values FLLQ, FLBU, FLRT, FLAR, FLDX, etc. are cleared for type NTMSGD. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 290: Display Specifications

    @CDR S 93 3 26 0 0 E 93 3 26 18 00 R 25 XA LOG ST OK SU & Start Time End Time Maximum Type Status OK 3/26/93 3/26/93 Records = 25 (XA) List subsequent 00:00 18:00 actions All fields must match for record to be displayed Toshiba VP Systems Release 7.1 July, 1994...
  • Page 291 Over-writing begins with the physical beginning of the buffer rather than with the logical beginning time that has been set. Logical Begin Time Setting the logical beginning time tells the VP 300 where to [B <TIME>] start the CDR log if no other start time is specified. Once the logical begin time is set, records collected prior to this date are no longer accessible.
  • Page 292 Lists the wrap status of the log file. The W parameter displays the current wrap status in the log file. If some data in the CDR file has been overwritten, the VP 300 responds with: LOG FILE WRAPPED LOG FILE BEGINNING TIME IS MM/DD/YY HH:MM:SS...
  • Page 293 SU in the command line. CDR XA LOGON ST BADP & SU MM/DD/YY HH:MM:SS XACTIN STAT MS ME PRT DURATN MAILBOX *08/09/93 10:19:38 LOGON BADP 007 00:00.2 4430 *08/09/93 10:19:38 LOGON BADM 00 007 00:00.0 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 294 For example, if abandon calls for a specific transaction type should be displayed, specify MS 00. All calls with 0 messages left would be displayed. Messages Erased Number of messages erased filter. ME <ME> Toshiba VP Systems Release 7.1 July, 1994...
  • Page 295: Information Logged By Transaction Type

    ✔ ✔ OFOUTC ✔ MWOUTC ✔ LPOUTC ALOUTC ✔ ✔ FAXQCK ✔ ✔ FAXDLV ✔ FAXSND ✔ ✔ ✔ FAXRCV NTOUTC ✔ ✔ NTMSGD ✔ NTMSGN ✔ NTMSGR ✔ NTIN NTCHK ✔ MODEM Toshiba VP Systems Release 7.1 July, 1994...
  • Page 296: Cdr Size By Transaction Type

    7777 I CDR Size by Transaction Type The VP 300 allocates 1/4MB of disk space for CDR call records, and records a time stamp (TIMEST) every 2K. Each call record requires from 10 to 18 bytes, depending on the number of digits in the mailbox.
  • Page 297: Call Detail Record Size By Transaction Type

    5. Divide the disk space allocated for CDR call records (2MB) by the number of bytes used in one day to determine how many days the storage space will last before the information wraps. This estimate can help establish the schedule to check the CDR log. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 298: Examples Of Various Cdr Screens

    In this example, the records in the log indicate: • A two-page fax was successfully received (FAXRCV OK) from a location with an identification string of 2126911191. The RTE column displays the voice port allocated for FAXRCV. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 299 The Mailbox column for NTMSGR and NTMSGD is the mailbox number of the creator of the message. The transaction type NTMSGR is preceded by NTIN and NTMSGD is preceded by NTOUTC. OK in the STAT column shows that the transaction was successful. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 300 16:08:23 TIMEST CDR Log of Specific VP 300 Ports The following example shows a CDR log for ports 10 thru 19. Only records for a range of ports can be displayed at one time. In this command line, PR 01 means that records for ports 010 thru 019 are displayed.
  • Page 301: Message Block And Message Purge

    5.12 MESSAGE BLOCK AND MESSAGE PURGE Beginning with Release 7.1, voice and fax messages for the VP 300 can be marked as unplayable with the message block command, MBLOCK, or messages can be deleted on a mailbox by mailbox basis or from every mailbox in the system with the message purge command, MPURGE.
  • Page 302 This flag is displayed when the L HE command is entered to display message information. @MBLOCK 6941Y MAKE MESSAGE 6941 UNPLAYABLE ARE YOU SURE YOU WANT TO DO THIS? Y MESSAGE 6941 MADE UNPLAYABLE @L HE 6941 CREATOR MAILBOX NUMBER 8048 EXTENSION MESSAGE NUMBER: 0000 FLAGS:UNPLAY ADDRESSES: Toshiba VP Systems Release 7.1 July, 1994...
  • Page 303: Mpurge Usage

    However, the message remains unplayable if it has been blocked (explicitly by MBLOCK or implicitly by the all-mailbox MPURGE command). To verify that messages have been deleted before restarting the system, check the trace log. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 304 The VP 300 requests confirmation before deleting a message from the mailbox. The VP 300 responds before checking whether the message is actually present in the mailbox. For example,...
  • Page 305 MPURGE command must be entered separately for both the voice annotation and for the fax message. Similarly, if a message was forwarded with comments, both the comments and the forwarded message must be deleted with the MPURGE command. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 306 For example, if a message is forwarded with comments and then forwarded a second time with comments, blocking the first forwarded comments deletes those comments and the message, but the second forwarded comments are still playable. Toshiba VP Systems Release 7.1 July, 1994...
  • Page 307: System Component Descriptions And Part Numbers

    Option Control Chip (OCC) Replacement FK 90004 Software Conversion Upgrade Diskette (Release 5.3 and prior) 600-6010-001 Software Conversion Upgrade Diskette (Release 6.1 and later) 600-6045-001 Release 7.0 Configuration Backup Diskette 600-6146-001 Software Conversion Upgrade Diskette 600-6128-001 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 308 5-150 Installation and Maintenance Manual Component Part Number System Software Diskette, Release 7.1 600-6237-009 Release 6.1 Configuration Backup Diskette 600-6127-001 Release 7.1 Configuration Backup Diskette 600-6237-003 Software Conversion Upgrade Diskette 600-6128-001 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 309 Hard Disk Replace for Release 6.1 and Later ................6-69 Hard Disk Add for Release 5.3 and Earlier ................6-73 Hard Disk Add for Release 6.1 and Later .................. 6-76 Hard Disk Remove for Release 5.3 and Earlier ................. 6-80 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 310: Section Description Page

    Chapter Contents Section Description Page Hard Disk Remove for Release 6.1 and Later ................6-83 Upgrade Languages for Release 7.1 and Later................. 6-86 Adding Language Prompts for Release 6.1 and Later ............... 6-89 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 311 INTRODUCTION This chapter contains procedures for restoring and maintaining the VP 300 system software and/or database. The circumstances when these procedures are used range from adding software options to replacing hard disk drives. Also included are procedures for replacing, adding, and removing hard disk drives or restoring a system. This chapter focuses on the steps necessary to copy system files, maintain and restore current configuration, reinstall and preload the system.
  • Page 312 Toshiba VP Systems Release 7.1 July, 1994...
  • Page 313 Section Command Other Necessary Information Electronic Feature The Toshiba Customer Service department Delivery/Removal adds and removes VP 300 optional software. Greeting FLOPPY Backs up and restores greetings, names, Backup/Restore scripted and sequential messages to and from hard disk and floppy diskettes.
  • Page 315: Electronic Feature Delivery/Removal

    PROCEDURES ELECTRONIC FEATURE DELIVERY/REMOVAL The Option Control Chip (OCC), located on the Motherboard in Shelf A, contains the features the VP 300 is equipped with. The following optional features can be added or removed from VP 300 systems. Software Option...
  • Page 316: Backup Procedures

    After the backup option has been selected, the VP 300 checks the floppy to make sure it is not the System Configuration diskette or the Software Update diskette. If it is, a warning message prints and the backup is aborted.
  • Page 317: Backing Up All Messages

    (All Names, Greetings, Scripted Messages, Sequential Messages, and Personal Distribution List Names) The following is an example of backing up all names, greetings, scripted messages, sequential messages, and personal distribution list names. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter BACKUP...
  • Page 318 Installation and Maintenance Manual Action VP 300 Description and Response 5. :DISK #2 The following menu is displayed: Enter FORMATTING . . . DONE BACKING UP GREETING FOR MAILBOX 372 . . . DONE BACKING UP GREETING FOR MAILBOX 373 .
  • Page 319: Backing Up All Names For Release 5.3 And Earlier

    PROCEDURES I Backing Up All Names for Release 5.3 and Earlier The following is an example of backing up all names. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter BACKUP RESTORE FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT).
  • Page 320 Installation and Maintenance Manual Action VP 300 Description and Response 5. :ALLNAMES The following is displayed: Enter FORMATTING . . . DONE BACKING UP NAME FOR MAILBOX 370 . . . DONE BACKING UP NAME FOR MAILBOX 371 . . . DONE BACKING UP NAME FOR MAILBOX 372 .
  • Page 321: Backing Up All Names For Release 6.1 And Later

    PROCEDURES I Backing Up All Names for Release 6.1 and Later The following is an example of backing up all names. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter BACKUP RESTORE FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT).
  • Page 322 Installation and Maintenance Manual Action VP 300 Description and Response 5. :ALLNAMES The following is displayed: Enter FORMATTING . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 370 . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 371 . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 372 .
  • Page 323: Backing Up Local Names For Release 6.1 And Later

    I Backing Up Local Names for Release 6.1 and Later The following is an example of backing up local names. This section applies to Release 6.1 and later. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed:...
  • Page 324 6-10 Installation and Maintenance Manual Action VP 300 Description and Response 6. :LOCALNAMES1 The following is displayed: Enter FORMATTING . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 370 . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 371 . . . DONE BACKING UP LOCAL-NAME FOR MAILBOX 372 .
  • Page 325: Backing Up Network Names For Release 6.1 And Later

    I Backing Up Network Names for Release 6.1 and Later The following is an example of backing up network names. This section applies to Release 6.1 and later. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter...
  • Page 326 6-12 Installation and Maintenance Manual Action VP 300 Description and Response 6. :NETNAMES1 The following is displayed: Enter FORMATTING . . . DONE BACKING UP NETNAME FOR MAILBOX 7710311 . . . DONE BACKING UP NETNAME FOR MAILBOX 7710312 . . . DONE BACKING UP NETNAME FOR MAILBOX 7710313 .
  • Page 327: Backing Up Greetings By Cos

    6-13 PROCEDURES I Backing Up Greetings by COS The following is an example of backing up greetings by COS. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter BACKUP RESTORE FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT).
  • Page 328 6-14 Installation and Maintenance Manual Action VP 300 Description and Response 6. :N The following menu is displayed: Enter BACKING UP GREETING FOR MAILBOX 351 . . . DONE BACKING UP GREETING FOR MAILBOX 352 . . . DONE BACKING UP GREETING FOR MAILBOX 353 .
  • Page 329: Backing Up A Single Greeting

    6-15 PROCEDURES I Backing Up a Single Greeting The following is an example of backing up a single greeting. Action VP 300 Description and Response 1. @FLOPPY The following menu is displayed: Enter BACKUP RESTORE FLOPPY DIRECTORY SELECT FLOPPY OPTION (1 – 3, EMPTY LINE = EXIT).
  • Page 330 6-16 Installation and Maintenance Manual Action VP 300 Description and Response 5. :N The following is displayed: Enter BACKING UP GREETING FOR MAILBOX 371 . . . DONE - - - - - - - - BACKUP COMPLETE - - - -- - - - - - - - - - -- BACKUP - - - - - - - - NAMES.
  • Page 331: Backing Up A Scripted Or Sequential Mailbox

    6-17 PROCEDURES I Backing Up a Scripted or Sequential Mailbox The following is an example of backing up a scripted or sequential mailbox. Action VP 300 Description and Response 1. @FLOPPY T