Operation Of Mitel Sx-2000 Adaptive Integration - Toshiba VP 300 Installation Instructions Manual

10.3.1

OPERATION OF MITEL SX-2000 ADAPTIVE INTEGRATION

This chapter explains the PBX and VP 300 configuration requirements for correct operation of
Mitel SX-2000 Adaptive Integration.
Mitel Adaptive Integration uses an intelligent connection between the VP 300 and the Mitel PBX.
This intelligent connection is provided via the VP 300 Mitel Interface Card (MIC). The MIC
appears to the Mitel PBX as four Superset 4 display telephones.
The interface between the Mitel SX-2000 and the VP 300 enables identification of the source and
original destination of calls forwarded to the VP 300 — Called Party Identification (CPI).
The VP 300 can process the call and provide call coverage based upon the type of call and desired
coverage. In fact, any information that the Mitel SX-2000 provides to a Mitel Superset 4 telephone
is available to the VP 300. This information includes the following:
•
The trunk number or trunk service number of external calls that have been directed to the VP
300 for primary answering.
•
The trunk number or trunk service number, the original called extension, and the status of the
original called extension of external calls that have been forwarded to the VP 300.
•
The called extension, the original called extension, and the status of the original called
extension for internal calls that have been forwarded to VP 300.
•
The extension number of an internal station calling the VP 300 directly.
For many applications, Personal Assistance and Auto-Transfer to Assistance are recommended. For
details regarding these two features, refer to the Feature Description manual —
CUSTOMIZATION, Personal Assistance.
Personal Assistance operates in conjunction with Called Party Identification in integrated
systems.
This chapter is written solely for the Mitel SX-2000 S and SX-2000 SG PBXs. Do
not configure other Mitel PBXs using the information in this section. Other Mitel
PBXs are configured differently and will not operate correctly if configured using
the instructions in this chapter.
Mitel Adaptive Integration includes Message Waiting Indication and Called Party Identification.
The VP 300 does not require Adaptive Integration to perform Message Waiting Indication, however,
because the VP 300 can control telephone message waiting indicators using Mitel SX-2000 DTMF
feature access codes. Refer to Message Waiting Indication on the following page.
Called Party
Identification
W A R N I N G
CPI allows the VP 300 to identify the source (the extension or external
trunk number) of direct calls and the source and the original called
extension of forwarded calls. With this information, the VP 300 can
process the various types of calls appropriately. The VP 300 receives the
necessary call information from the Mitel SX-2000 through the Superset
lines connected to the MIC. The following two sections describe how the
Mitel SX-2000 and CPI work with the VP 300's call processing features.
MITEL SX-2000 ADAPTIVE INTEGRATION
Toshiba VP Systems Release 6.1
10.3-1
February, 1993