Subsequent Actions - Toshiba VP 300 Installation Instructions Manual

4-36 Installation and Maintenance Manual
OTHER
TOTAL CALLS
INTO SYSTEM
I Subsequent Actions
After completing the inital action (i.e., the caller left a message at the tone), callers take another action.
Subsequent actions are described below.
DIALED EXTENSION
OR DIGITS
SENT TO
ASSISTANCE
Toshiba VP Systems Release 7.1 July, 1994
Miscellaneous category including:
•
Caller dialed 9 9.
•
A VP 300 port called a CX port (extension forwarded to the VP 300).
•
Caller dialed invalid first digit (e.g., 9).
•
Caller disconnected (detected hang-up events or from DID Interface).
•
Caller has not taken initial action.
•
With Adaptive Integration:
– Direct call into the VP 300 where caller hangs up or dials 9 9.
– Direct internal call into the VP 300 where caller accesses Quick
Greeting Activation.
Numbers within the Other category may fluctuate as new calls come in
and as current callers make an initial action.
Total calls answered by the VP 300.
If the System Performance report or Traffic Pegs were last cleared
while calls were in progress, this value may be larger than peg 1.
However, the value printed in the System Performance report always
reflects the correct value.
•
Number of times callers dialed a defined first digit from 1 to 8.
•
Number of times callers went to Next Mailbox.
•
Number of times callers dialed an extension or digit to stay in
queue.
•
Number of times callers were transferred to attendant or
intercept position after dialing too many invalid extensions.
•
Number of callers that remain on the line for assistance,
whether or not a message was left, with Adaptive Integration,
when System Parameter 77 — PBX PROVIDES MOMENTARY
DISCONNECT is set to YES.
•
Calls intercepted by DID or E&M Interface Modules which
defaulted to assistance, whether or not a message was left.
•
Number of network calls sent to assistance.
•
Autotransfer to assistance (includes Personal Assistant).