Polycom RMX 1500 Administrator's Manual page 303

12 Select Enable Operator Assistance to enable operator assistance
when the participant requires or requests help during the connection
process.
13 In the Operator Assistance Indication Message field, select the audio
message to be played when the participant requests or is waiting for
operator's assistance.
If the audio file was not uploaded prior to the definition of the IVR Service or if
you want to add new audio files, click Add Message File to upload the
appropriate audio file to the RMX.
14 Click OK to complete the Entry Queue IVR Service definition.
The new Entry Queue IVR Service is added to the IVR Services list.
Defining a Conference Profile for an Operator Conference
1 In the RMX Management pane, click Conference Profiles.
2
In the Conference Profiles pane, click the New Profile button.
The New Profile – General dialog box opens.
Chapter 8-Operator Assistance & Participant Move
8-9