Ivr Services - Polycom RMX 1500 Administrator's Manual

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IVR Services

Interactive Voice Response (IVR) is an application that allows

participants to communicate with the conferencing system via their

endpoint's input device (such as a remote control). The IVR Service

includes a set of voice prompts and a video slide used to automate the

participants connection to a conference or Entry Queue. It allows

customization of menu driven scripts and voice prompts to meet

different needs and languages.

The IVR module includes two types of services:

Conference IVR Service that is used with conferences

Entry Queue IVR Service that is used with Entry Queues

The system is shipped with two default Conference IVR Services (one for

the conferences and the other for gateway calls) and one default Entry

Queue IVR Service. The default services include voice messages and

video slides in English.

To customize the IVR messages and video slide perform the following

Record the required voice messages and create a new video slide.

For more information, see "Creating a Welcome Video Slide" on

Optional. Add the language to the list of languages supported by

Upload the voice messages to the MCU (This can be done as part of

the language definition or during the IVR Service definition).

Create the Conference IVR Service and upload the video slide, and

if required any additional voice messages.

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