Defining The Components Enabling Operator Assistance - Polycom RMX 1500 Administrator's Manual

Polycom RMX 1500/2000/4000 Getting Started Guide

Defining the Components Enabling Operator Assistance

8-4
To enable operator assistance for conferences, the following conferencing
entities must be adjusted or created:
• IVR Service (Entry Queue and Conference) in which Operator
Assistance options are enabled.
• A Conference Profile with the Operator Conference option enabled.
• An active Operator conference with a connected Operator
participant.
Defining a Conference IVR Service with Operator Assistance
Options
1
In the RMX Management pane, expand the Rarely Used list and click
the IVR Services (
2
On the IVR Services toolbar, click the New Conference IVR Service
button.
( )
The New Conference IVR Service - Global dialog box opens.
3
Enter the Conference IVR Service Name.
4
Define the Conference IVR Service - Global parameters. For more
information, see Table 15-3, "Conference IVR Service Properties - Global
Parameters," on page 15-10.
) entry.