Polycom RMX 1500 Administrator's Manual page 534

Polycom RMX 1500/2000/4000 Getting Started Guide
15-12
3
Click the Welcome tab.
The New Conference IVR Service - Welcome dialog box opens.
4
Select the Enable Welcome Messages check box to define the system
behavior when the participant enters the Conference IVR queue.
When participants access a conference through an Entry Queue, they
hear messages included in both the Entry Queue Service and
Conference IVR Service. To avoid playing the Welcome Message
twice, disable the Welcome Message in the Conference IVR Service.
5
Select the General Welcome Message, to be played when the
participant enters the conference IVR queue.
6
To upload an audio file for an IVR message, click Add Message File.
The Install File dialog box opens.
The RMX unit is bundled with default audio IVR message files. To upload a
customized audio file, see "Creating Audio Prompts and Video Slides" on
page 15-40.