Entry Queues - Polycom RMX 1500 Administrator's Manual

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Entry Queues, Ad Hoc

Conferences and SIP Factories

Entry Queues

An Entry Queue (EQ) is a special routing lobby to access conferences.

Participants connect to a single-dial lobby and are routed to their

destination conference according to the Conference ID they enter

Entry Queue remains in a passive state when there are no callers in the

queue (in between connections) and is automatically activated once a

caller dials its dial-in number. The connection of ISDN/PSTN

participants to conferences is enabled only via Entry Queues to which an

ISDN/PSTN dial-in number is assigned.

The maximum of number of Entry Queues that can be defined is:

RMX 1500 — 40

RMX 2000 — 40

RMX 4000 — 80

The parameters (bit rate and video properties) with which the

participants connect to the Entry Queue and later to their destination

conference are defined in the Conference Profile that is assigned to the

Entry Queue. For example, if the Profile Bit Rate is set to 384 Kbps, all

endpoints connect to the Entry Queue and later to their destination

conference using this bit rate even if they are capable of connecting at

higher bit rates.

An Entry Queue IVR Service must be assigned to the Entry Queue to

enable the voice prompts guiding the participants through the

connection process. The Entry Queue IVR Service also includes a video

slide that is displayed to the participants while staying in the Entry

Queue (during their connection process).