Polycom RMX 1500 Administrator's Manual page 16

Table of Contents
xii
Modifying the Conference or Entry Queue IVR Service
Properties ..................................................................................... 15-38
Replacing the Music File ................................................................... 15-39
Adding a Music File ........................................................... 15-39
Creating Audio Prompts and Video Slides .................................... 15-40
Recording an Audio Message ................................................... 15-40
Creating a Welcome Video Slide .............................................. 15-44
Default IVR Prompts and Messages ................................................ 15-45
Volume Control of IVR Messages, Music and Roll Call ............... 15-48
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . 16-1
The CDR File ......................................................................................... 16-2
CDR File Formats ......................................................................... 16-2
CDR File Contents ........................................................................ 16-3
Viewing, Retrieving and Archiving Conference Information ....... 16-4
Viewing the Conference Records ............................................... 16-4
Refreshing the CDR List .............................................................. 16-6
Retrieving and Archiving Conference CDR Records .............. 16-7
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1
Gateway Functionality ........................................................................ 17-1
Call Flows .............................................................................................. 17-2
IP Participants ............................................................................... 17-2
Direct Dialing ........................................................................ 17-3
Gateway IVR ......................................................................... 17-7
ISDN Participants ......................................................................... 17-9
Gateway IVR ......................................................................... 17-9
Direct Dial-in to Endpoints or DMA VMR using
Automatically Generated Destination Numbers ........... 17-11
Interoperability with CMA ............................................... 17-12
Configuring the Gateway Components on the RMX .................... 17-13
Defining the IVR Service for Gateway Calls .......................... 17-13
Defining the Conference Profile for Gateway Calls .............. 17-17
Defining the Gateway Profile ................................................... 17-18
System Configuration ................................................................ 17-23
Displaying the Connection Information ......................... 17-23
Enabling PSTN dial-in using GK prefix .......................... 17-24
Monitoring Ongoing Gateway Sessions ......................................... 17-24
Connection Indications .............................................................. 17-24