Entry Queues Ivr Service; Defining A New Entry Queue Ivr Service - Polycom RMX 1500 Administrator's Manual

Polycom RMX 1500/2000/4000 Getting Started Guide

Entry Queues IVR Service

Defining a New Entry Queue IVR Service

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11 Select Enable Operator Assistance to enable operator assistance
when the participant requires or requests help during the connection
process to the conference or during the conference.
12 In the Operator Assistance Indication Message field, select the audio
message to be played when the participant requests or is waiting for
the operator's assistance.
If the audio file was not uploaded prior to the definition of the IVR Service or if
you want to add new audio files, click Add Message File to upload the
appropriate audio file to the RMX.
13 Click OK to complete the IVR Service definition.
The new Conference IVR Service is added to the IVR Services list.
An Entry Queue (EQ) is a routing lobby for conferences. Participants are
routed to the appropriate conference according to the conference ID they
enter.
An Entry Queue IVR Service must be assigned to the Entry Queue to
enable the voice prompts and video slide guiding the participants
through the connection process.
An Entry Queue IVR Service is a subset of an IVR Service. You can create
different Entry Queue Services for different languages and personalized
voice messages.
The RMX is shipped with a default Entry Queue IVR Service and all its
audio messages and video slide. You can define new Entry Queue IVR
Services or modify the default Entry Queue IVR Service.
To set up a new Entry Queue IVR Service:
1
In the RMX Management pane, click IVR Services (
2
In the IVR Services list, click the New Entry Queue IVR Service (
button.
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