Configuring The Gateway Components On The Rmx; Defining The Ivr Service For Gateway Calls - Polycom RMX 1500 Administrator's Manual

Configuring the Gateway Components on the RMX

Defining the IVR Service for Gateway Calls

To enable gateway calls in the RMX, the following components have to be
configured:
• Conference IVR Service to be used with the Conference Profile assigned
to the Gateway Profile. The IVR Services are used for Gateway IVR
connections.
• Conference Profile that includes the IVR Service for the Gateway
Session and the settings to automatically terminate the Gateway
Session: when one participant is still connected or when no
participants are connected
• Gateway Profile for call routing.
The system is shipped with a default Conference IVR Services for gateway
calls named GW IVR Service that enables you to run gateway calls
without defining a new Conference IVR Service. This IVR Service includes
the following settings:
• Welcome slide and message - disabled
• Conference and Chairperson Passwords - disabled
• General Messages - all messages including the gateway messages and
dial tones are selected
• Roll Call - disabled
• Video Services - Click&View - enabled
• Video Services - Video Welcome Slide - Default_GW_Welcom_Slide
• Operator Assistance - disabled
You can define a new Conference IVR Service to be used for gateway calls.
This Conference IVR Service will be assigned to the appropriate Gateway
Profile.
To define a new Conference IVR Service for gateway calls:
1 In the RMX Management pane, expand the Rarely Used list and click
the IVR Services (
The list pane displays the Conference IVR Services list.
) entry.
Chapter 17-Gateway Calls
17-13