NEC Univerge SV8100 Features And Specifications Manual page 1589

UNIVERGE SV8100
Message Center Mailbox

A Message Center Mailbox is shared by more than one extension. Any multiline terminal that has a
Message Center Key for the shared mailbox can:
Listen to the messages stored in the shared mailbox

Transfer calls to the shared mailbox

Use many other Voice Mail features previously available only at an extension individual mailbox

A Message Center Mailbox helps co-workers that work together closely – such as members of the
same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send
important messages to the shared Message Center Mailbox, to which any ACD Group member
can respond when time allows. Each ACD Agent's Message Center Key flashes when messages
are waiting. (The Message Center Mailbox can be a mailbox for an installed, uninstalled or virtual
extension.)
Voice Mail Caller ID

VM8000 InMail can use ANI/Caller ID information to identify the outside caller that left a message
in a user's mailbox. When the message recipient presses TI after hearing a message, they hear
the time the message was sent and the outside telephone number of the message sender. Refer
to Caller ID on page 2-225
more information on setting up this feature.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail port becomes available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though no voice mail queuing feature was enabled. The calls either access voice mail if a
port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Message Key will Operate as Voice Mail Key
The system enhances a telephone Message key function when connected to a system which has voice
mail installed. When an extension receives a voice mail, the MSG key can be used to check the number
of messages in voice mail, as well as call the voice mail to listen to the messages. If no Voice Mail
Programmable Function Key is defined (Program 15-07-01, code 77), the telephone Message Waiting
LED flashes to indicate new messages.
This option is not available with a networked voice mail – the voice mail must be local.
VM8000 InMail
and T1 Trunking (with ANI/DNIS Compatibility) on page 2-1365
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