NEC Univerge SV8100 Features And Specifications Manual page 1476

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One unique aspect of the UCB solution is support for migration directly to the NEC IPS or IPX telephone

system when customer requirements change, and they need more than the 60-agent limit of the

UNIVERGE SV8100 system (Maximum of 64 trunks are supported). Customers that upgrade can retain

all their end-user environmental tools, including the Q-Desktop GUI application and in some cases the

physical telephone set.

The Voice Messaging Module

This module adds a voicemail function to the UCB suite. Voice messaging allows the user to customize

voicemail greetings based on current availability, personalize greetings for specific callers, inform callers

about their availability based on an Outlook Calendar, receive voicemail notification in Microsoft Outlook,

remotely manage greetings and manage voicemail settings from their computer desk top. Voice

messaging is modular, giving the customer flexibility to choose components that best fit their

organizational needs.

For additional information, refer to the Voice messaging product manual.

Version 1100 (1.10 or higher) required to run UCB.

Any station using UCB must have an ICM key programmed in 15-07 (

The UCB connects to the customer LAN using a standard RJ45 Ethernet adapter; a patch

cable should be provisioned from the telephone system to the LAN data switch prior to

installation.

The end-user GUI software for Administration, Reports, and real-time agent status is

installed to an existing customer file server and is accessed using a shortcut from the

desktop of the Agent Client PC.

The client software and the server communicate using TCP/IP; the customer network

should support this network protocol before implementation (most do).

Between queue progress announcements, the caller is parked and hears the Music on

When a K-CCIS trunk is on hold, the specified Line Seizure access code is used by the

system to retrieve the call from a held state for delivery to an available agent, or play a

queue delay announcement.

The UCB can support and distribute incoming calls from remote K-CCIS offices. However,

incoming calls into UCB that result in link reconnect are not supported. These calls must be

answered by the local station, and then transferred into the UCB.

UCB (Unified Communications for Business)

UNIVERGE SV8100