NEC Univerge SV8100 Features And Specifications Manual page 1495

UNIVERGE SV8100
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available,
the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of
10 calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls
are handled as though there were no voice mail queuing feature enabled. The calls either access voice
mail if a port is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
Message Key will Operate as Voice Mail Key
The system enhances a telephone Message key function when connected to a system which has voice
mail installed. When an extension receives a voice mail, the Message key can be used to check the
number of messages in voice mail, or call the voice mail to listen to the messages. If no Voice Mail
Programmable Function Key is defined (Program 15-07-01, code 77), the telephone Message Waiting
LED flashes to indicate new messages.
This option is not available with a networked voice mail – the voice mail must be local.
Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few
letters in the extension user's name. With Directory Dialing, the caller does not have to remember the
extension number of the person they wish to reach – just their name. Here is how Directory Dialing
works:
1. When the Automated Attendant answers, it sends the call to the Main Greeting box. The caller
must dial a digit to access Directory Dialing.
2. The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial
letters for the name of the person they wish to reach.
3. The caller dials the first three letters for the person's name. They can dial by first name or last
name, depending on how the Directory Dialing Message was recorded and the Directory Dialing
Mailbox was set up.
4. Voice Mail searches the list of programmed extension names for a match of the caller-entered
letters.
5. The caller dials the digit for the extension they wish to reach, and Voice Mail sends the call to that
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension.
Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each
extension used by Directory Dialing must be installed.
UM8000 Mail
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