NEC Univerge SV8100 Features And Specifications Manual page 1327

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UNIVERGE SV8100

Salesforce.com adaptor – with Desktop Applications Version 3.5.0.0 or higher, the

Salesforce.com module allows users to initiate calls to contacts from within Salesforce.com and to

search for contacts automatically when an incoming call is received.

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program

10-50-01) and SV8100 system software Version 3100 are required for Salesforce.com integration.

Telephony Service Provider (TSP) – with Desktop Applications Version 3.5.0.0 or higher, two

separate TSPs are provided with the Desktop Applications installation: A simple TSP that will

integrate with clients like Goldmine that only recognize single line devices, and an enhanced TSP

for clients that support additional functionality such as transfer, conference, hold, and unhold.

Clients like Time Matters can be integrated with the enhanced TSP.

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program

10-50-01) and SV8100 system software Version 3100 are required for Time Matters integration.

Video Test Tool – Helps verify that the SP310 can communicate with and utilize the video camera

connected to the PC.

Desktop Client

The Desktop Client enhances the operation of the NEC digital telephone set by providing easy access to

common, and not so common, UNIVERGE SV8100 voice control features. This software application

provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC

screen. The user interface can even "shrink" into the edge of the screen and become visible when a call

arrives, or when the user moves the mouse to the edge of the display.

In addition to quick access to these SV8100 features, the Desktop Client provides a call log for easy

viewing of recent received, missed, or made calls – just like your cell phone. It also includes a directory

to keep your commonly dialed numbers close at hand, and optional features like voice recording,

personal greeting, and screen pops using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or

higher, Salesforce.com, or Time Matters.

Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01)

and SV8100 system software Version 3100 are required for Salesforce.com and Time Matters

integration.

Desktop Client has the following main components:

SV8100 Desktop Application Software

This application runs on a PC and provides the PC-based GUI (Graphical User Interface) and

SV8100 Desktop Applications