Voice Mail - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Voice Mail

• Description
The DSPDB daughter board with a CF-( )1 CompactFlash card fitted provides the
option for the Voice Mail System capable of the following features:
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• Leaving a Message
Voice Mail lets a system phone extension user easily leave a message at an
extension that is unanswered, busy or in Do Not Disturb. The caller just
presses their Voice Mail key to leave a message in the called extension's
mailbox. There is no need to call back later. A VRS announcement can
periodically remind users that they have messages waiting to which they
have not responded.
• Personal Greeting/Mailbox
Each extension user may be assigned a voice mail box with their own per-
sonalised greeting message. Up to 3 different greeting messages may be
recorded for each mailbox and enabled one at a time when appropriate. Up
to 300 mail boxes may be assigned to extensions, virtual extensions, depart-
ment groups, etc.
• Personal Automated Attendant
An extension user can forward their calls to Voice Mail on an Immediate or
Busy/No Answer condition. Once forwarded, calls to the extension connect
to that extension's mailbox and receive the personalised greeting message.
The caller can leave a message in the mailbox instead of calling back later.
• Single Digit Dialling from Greeting Message
During the voice mail greeting message, the caller may be given the option
to be transferred externally (via a Common/Personal Abbreviated Dialling
Bin) or internally (Extension, Department Group, Virtual Extension) by dial-
ling a single digit, as directed by the personalised mail box greeting. Each
mailbox has its own set of single digit dialling destinations. Music on Hold or
Ringback Tone can be played while the caller is being transferred. Note that
the single digit dialling options remain the same for each of the 3 greeting
messages. Use different digits for each greeting if required.
• Conversation Record
While on a call, an extension user can have Voice Mail record the conversa-
tion. The system phone user may be required to press the Voice Mail
Record key, or this process can be automatic. Once recorded, the Voice Mail
system stores the conversation as a new message in the user's mailbox.
After calling their mailbox, a user can save, edit or delete the recorded con-
versation.
• Remote Message Notification
Remote message notification may be sent to a user whenever a new mes-
sage is left in their mailbox. The message notification facility may call an
extension, virtual extension, department group or an external number (e.g.
mobile phone).
• Message Centre Keys
When there is more than one person sharing the same system phone, each
may have their own mailbox with individual voice mail message keys. Each
person can then see if they have a new message.
XEN Topaz
Features