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Parameter
Enhanced logging
mode
To perform Event Log tasks from the AWI:
1. From the AWI, select Diagnostics > Event Log.
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Performing Logging Tasks from the AWI
Description
If you require enhanced logging details in the event log to help troubleshoot a problem with
a Tera2 PCoIP Zero Client or PCoIP Remote Workstation Card, select an enhanced logging
category, and click Apply > Continue. (To return to normal logging mode, click Disable, and
then Apply > Continue.)
Enhanced logging may be enabled for only one category at a time.
Enhanced logging mode messages can be located in the event log by their Level 3 (LVL:3)
designation, which indicates a debug-level message.
Enhanced logging mode categories:
• Audio: Provides enhanced audio-related details, such as audio compression levels and
audio bandwidth. Enable this mode if you are experiencing any problems with audio
quality.
• Management Console: Provides debug-level details for the connection state between the
device and the MC. Enable this mode if you are having trouble connecting to or
managing the device using the MC.
• Networking: Provides socket-level details for a device's network connections. Enable
this mode for network-related issues—for example, if the device cannot connect to a
peer or broker, or if it cannot get an IP address from a DHCP server.
• OneSign: Provides enhanced logging for connections using Imprivata's OneSign Single
Sign-On proximity cards. Enable this mode to see debug-level messages between a
device and a OneSign authentication server.
• Session Negotiation: Provides pre-session messaging details, such as the full feature set
advertised by each device. Enable this mode for low-level session negotiation details.
• SmartCard: Provides debug-level messages for smart cards. Enable this mode if you
experience trouble tapping or logging in using a smart card.
• System: Provides heartbeat details about the device, such as ambient temperature.
Enable this mode for system-level problems.
• USB: Provides details of the traffic between the device and any connected USB devices.
Enable this mode if you are experiencing problems with a connected USB device.
• Video: Displays enhanced image-related logging information. Enable this mode for
image problems, monitor problems, or display topology issues.
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