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EDID and timing behavior
The PCoIP Zero Client will attempt to use the native timing of the monitor's EDID. 4K 60 Hz timings are not supported
and the Zero Client will search for a 4K @ 30 Hz timing instead.
EDID does not have 4K @ 30 Hz Timing
If your monitor supports 4K but does not have an EDID that contains a 4k resolution of 3840x2160 @ 30 Hz, you can
use the OSD's
Enable Preferred Resolution Override
Review each configuration and understand its use case before determining which 4K configuration
to use. Frame rates will adapt automatically based on the content being displayed. Along with
having a 4K UHD monitor, it is recommended that the network connection between the Remote
Workstation Card and Zero Client is 1Gb or higher.
Possible 4K Zero Client Configurations
• Dual DisplayPort (TERA2321) PCoIP Zero Clients can support 1 4K UHD @ 30 Hz display at 15
frames per second (FPS) for full screen. A video that takes up half of the screen can run at 30
FPS
• Quad DisplayPort (TERA2140) can support up to 2 4K UHD @ 30 Hz displays, both running 15
FPS simultaneously, or 1 running 15 FPS for a full screen and the other static. A video that
takes up half of the screen can run at 30 FPS (single monitor running at 30 FPS will be
supported in a future release)
4K Requirements
• 4K firmware 20.01 or newer
• DisplayPort model of a quad (TERA2140) or dual (TERA2321) zero client
• 1 Gb connection between the client and host (for a better experience)
© 2020 Teradici
4K Capabilities
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