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Authentication issues
If you have authentication issues after uploading a Connection Server client certificate, see
TROUBLESHOOTING STEPS: View Connection Server Client Certificates (KB 1363)
Include all security information in 802.1x client certificate
The PCoIP protocol reads just one 802.1x client certificate for 802.1x compliant networks. Make sure you include all
the security information for your PCoIP devices in that client certificate. For more information about uploading
certificates, see
Certificate management for PCoIP Zero Clients and Remote Workstation Cards (KB
information on 802.1x certificate authentication, see
802.1x Authentication
Use the following when you use 802.1x authentication:
• 802.1x authentication requires two certificates—an 802.1x client certificate and an 802.1x
server CA root certificate.
• The 802.1x client certificate must be in .pem format and contain a private key that uses RSA
encryption. If the certificate is in a different format, you must first convert the certificate,
including the private key, to .pem format before uploading it.
• After uploading the 802.1x client certificate from the Certificate Upload page, you must
configure 802.1x authentication from the
authentication, entering an identity string for the device, selecting the correct 802.1x client
certificate from the drop-down list, and applying your settings.
• The 802.1x server CA root certificate must be in .pem format, but should not need to contain a
private key. If the certificate is in a different format, you must convert it to .pem format before
uploading it. This certificate does not require configuration from the Network page.
• Both the 802.1x client certificate and the 802.1x server CA root certificate must be less than
10,238 bytes; otherwise, you will not be able to upload them. Some certificate files may
contain multiple certificates. If your certificate file is too large and it has multiple certificates
within, you can open the file in a text editor, copy and save each certificate to its own file.
The following settings display on the AWI Certificate Upload page.
Certificate Upload Parameters
© 2020 Teradici
802.1x Authentication
Configuring 802.1x Network Device
Network
page. This entails enabling 802.1x
PCoIP
for further information.
1561)>. For
Authentication.
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