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Access after a factory reset
A factory reset may require you to access the OSD to perform additional configurations or it may require your
endpoint to be able to connect to a Management Console so the AWI can be enabled if disabled should you not be at
the location of your endpoint.
• Off premises Zero Clients remotely managed by Management Console
If your Zero Client is located at your home and is being remotely managed by Management Console and you
perform a factory reset, you must follow the guide for remote management
from
OSD) and ensure you modify the Zero Client network settings from the OSD screen to add the custom
domain name to the network settings and reboot then Zero Client.
• Zero Clients configured for autodiscovery
If your endpoint was managed by a Management Console prior to performing a factory reset, the settings to
connect to your Management Console will be lost. To get your endpoint back into the Management Console when
on premises, you should have your endpoint configured for auto discovery. For further DHCP and DNS
autoconfiguration directions, see
for Autodiscovery Using
into the management console when connected to the network. After it establishes communication with the
Management Console, ensure it is in the correct Management Console Group and apply any profiles that are
required for that endpoint. See
discovery settings.
• Manual Discovery
If your endpoint was configured for manual discovery prior to performing a factory reset, you might have
additional configurations to perform. For instance, when using self-signed certificates you might have to upload
this certificate to the Zero Client certificate store and then enter the public URL for the Management Console.
After this, the Management Console administrator would have to manually rediscover the endpoint. To do this
you will need access to the Zero Client OSD or AWI. See
You can reset parameters from both the OSD or AWI Reset pages, as shown next. From the AWI
Reset page, you can configure the reset shortcut.
© 2020 Teradici
Resetting Your Tera2 PCoIP Zero Client
Configuring Endpoints for Autodiscovery using DNS
DHCP. When configured for autodiscovery, your endpoint will automatically check back
Configuring Discovery
(Connecting to a Remote Endpoint
for information on where to configure your Zero Client
Configuring Access to Management Tools
or
Configuring Endpoints
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