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2 Call the Agilent service center nearest you to have a repair number assigned to
the instrument or system. You will receive instructions on shipping and an
estimate on repair time. It the system is within the warranty time period,
Agilent will pay the repair costs. If not, the approximate repair costs will be
quoted. When the instrument arrives at the service center, you will be
contacted with the exact repair costs.
3 Cover all front or rear-panel connectors that were originally covered when you
first received the instrument.
C A U T I O N
Cover electrical connectors to protect sensitive components from electrostatic
damage. Cover optical connectors to protect them from damage due to physical
contact or dust.
C A U T I O N
Instrument damage can result from using packaging materials other than the
original materials. Never use styrene pellets as packaging material. They do not
adequately cushion the instrument or prevent it from shifting in the carton.
They may also cause instrument damage by generating static electricity.
4 Pack the instrument in the original shipping containers. Original materials are
available through any Agilent Technologies office. Or, use the following
guidelines:
• Wrap the instrument in antistatic plastic to reduce the possibility of damage
caused by electrostatic discharge.
• For instruments weighing less than 54 kg (120 lb), use a double-walled, cor-
rugated cardboard carton of 159 kg (350 lb) test strength.
• The carton must be large enough to allow approximately 7 cm (3 inches) on
all sides of the instrument for packing material, and strong enough to accom-
modate the weight of the instrument.
• Surround the equipment with approximately 7 cm (3 inches) of packing ma-
terial, to protect the instrument and prevent it from moving in the carton. If
packing foam is not available, the best alternative is S.D-240 Air Cap™ from
Sealed Air Corporation (Commerce, California 90001). Air Cap looks like a
plastic sheet filled with air bubbles. Use the pink (antistatic) Air Cap™ to
reduce static electricity. Wrapping the instrument several times in this ma-
terial will protect the instrument and prevent it from moving in the carton.
5 Seal the carton with strong nylon adhesive tape.
6 Mark the carton "FRAGILE, HANDLE WITH CARE".
7 Retain copies of all shipping papers.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
Maintenance
Preparing the Instrument for Shipping
8-27
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