Attendant Call Queuing; Automatic Call Distribution (Acd) - NEC Aspire Manual

Section 3: Features

Attendant Call Queuing

• Available.
Description

Automatic Call Distribution (ACD)

• Not Available.
64
Aspire S
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy
tone. This helps minimize call congestion in systems that use the attendant as the overßow destina-
tion for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls
to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these
unanswered calls would normally "stack up" for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, tie line and transferred calls. If the
attendant doesn't have an appearance for the queued call, it waits in line on a CALL key. If the
attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if
they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Aspire S
Aspire M/L/XL
• Available.
Aspire M/L/XL
• Available with the Basic NTCPU (P/N 0891002) with
the PAL upgrade or the Enhanced NTCPU (P/N
0891038)
- 64 ACD Groups and 512 ACD Agents.
• ACD Call Coverage keys supported with 1.06+ software.
• ACD Queue Status Display supported with 1.11+
software.
• ACD Hotline Key Shows Agent Status supported with
1.11+ software.
• ACD MIS software can count overßow calls with 2.63+
software.
• P command support for AIC log-in requires 4.0E+.
• Enhanced Overßow options requires 4.94+.
• For more information, refer to the ACD Manual (P/N
0893202).
Product Description