Software And 7900Ht Instrument - Applied Biosystems 7900HT User Manual

Chapter 8 Troubleshooting

Software and 7900HT Instrument

Troubleshooting
Software and
Computer
Problems
8-14 Applied Biosystems 7900HT Fast Real-Time PCR System and SDS Enterprise Database User Guide
September 1, 2004 11:39 am, CH_Trouble.fm
Table 8-4 Troubleshooting Software and Computer Problems
Observation
Unable to finish installation
(Install program appears to
be frozen)
SDS Software version 2.2
does not function after the
installation of SDS Software
version 2.2.1
SDS software will not start
The software crashes/freezes
the computer or displays an
error message
DRAFT
Possible Cause
Installer dialog box is
hidden from view
SDS Software version
2.2 is automatically
removed during the
installation
• Incorrect start-up
sequence
• Corrupted software
• Computer
hardware failure
• Operating System
(OS) corruption
• Loose bar code
reader cable
Recommended Action
1. Press and hold Alt.
2. Press Tab until the Installer
icon is selected.
3. Release both keys.
The installer dialog box returns
to the front of the desktop.
Reinstall the SDS Software
version 2.2
Follow the solutions listed until
the symptom goes away.
1
1. Power off the 7900HT
instrument.
2. Check cable connections.
3. Restart the computer and
logon to the computer.
4. Power on the 7900HT
instrument.
5. Start the SDS software.
2
6. Restart the computer and
logon to your computer.
7. Reinstall the SDS software.
8. Start the SDS software.
3
Contact Applied Biosystems
Service for OS problems or if
the computer will not boot up at
all. You may have to reload the
OS from the CDs.
4
Contact Dell for troubleshooting
the computer hardware.