Receiving Problems - Fuji Xerox ApeosPort-V C6676 Administrator's Manual

Receiving Problems

If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Symptom
Unable to
communicate
(general fax)
Unable to
communicate (IP
fax (SIP))
Cause
The phone line is not
connected correctly.
An error occurred with the
phone line.
The machine is turned off.
No paper is set.
Paper is jammed.
The machine is in the System
Administration mode.
A machine password has
been set.
The machine is in manual
receive mode.
The machine is in manual
send mode.
The document is not correctly
loaded on the sender's
machine.
The IP address is incorrect.
The correct IP address of a
SIP server is not set in the
machine.
The specified SIP server in a
network is not active.
Registration of the machine
information to a SIP server
failed.
Trouble during Faxing
Remedy
The machine is equipped with connectors to
which to connect phone lines.
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The machine cannot receive a fax when
turned off. Switch the main power and power
on.
Load paper in the machine to receive faxes.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.603).
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.131).
To use Fax information service, set the
reception mode to [Manual Send] on the on-
hook screen, enter an information code, and
press the <Start> button.
Check with the sender.
Note • Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
Set a correct IP address, subnet mask, and
gateway address on the machine.
Set a correct IP address of the SIP server in
the machine.
Consult your network administrator on the
SIP server condition.
Turn the machine off and then on.
15
479